Customer Service Administrator

JR Personnel are an employment agency acting on behalf of a client who is looking for:- Customer Service Administrator – Temp/Perm Monday to Friday 08.45am – 5.15pm 1 Hour Lunch The Customer Service team, making sure home buyers receive the very best care following their home buying experience. Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. Depending on the role, the Administration function could be supporting professionals out in the field, or supplying sites and customers with a steady flow of information. You might be dealing with customer queries, or helping employees with issues. But while the work varies from team to team, our key requirements don’t; you must be well organised, extremely helpful and resourceful, and able to use your initiative. You’ll understand that what you do is important, and impacts on your team, the department, and the wider business. SUMMARY OF ROLE this is a 6 month temporary contract with the potential to be made permanent. You will be part of the team which supports the Customer Service Executive in managing all customer-related issues through to resolution, by managing the administration of the department to ensure it operates efficiently and effectively. Responsibilities • Ensure all calls received into the department are answered professionally and courteously and logged accordingly. • Maintain the relevant Customer Service portal. • Provide administration support for the department. • Liaise between sub-contractors, sites and clients to ensure requests are undertaken and completed. • Liaise with Buying Department to order materials. • Carry out post-completion calls to clients. • Update weekly reports. Key Skills Required • Experience of working in a customer services administration role is essential. • Good standard of written and spoken English. • Your application needs to demonstrate excellent Excel skills, as this is an important requirement for the role. • Ability to generate professional correspondence unaided. • Team player and supportive of colleagues. • Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. • Ability to multi-task and work under pressure. • Excellent telephone skills. Professional, assertive and pleasant manner Benefits • Competitive salary • 25 days holiday (pro-rata) • Bonus scheme • Flexible benefits Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion