Our client is seeking a General Manager for a beautiful 1930s styled building in London W1! Job Title: General Manager Reports To/Line Manager: Operations Director Working hours: 9.00 to 17.00pm Monday to Friday Core Competencies: People Management and Leadership Communication Drive, Perseverance and Quality Focus Planning and Organisation Adaptability and Flexibility Role Purpose: The General Manager is responsible for the day-to-day management of the team together with all aspects of operations and Facilities Management at the property, including on site health and safety, maintenance of the property, compliance and services to residents and retail customers. As the ambassador for the brand and the property, leading from the front and encouraging community engagement whilst demonstrating a commercial approach to delivering against agreed budgets is a vital aspect of this role. Primary Responsibilities: To demonstrate excellent Communication skills and be able to work closely with the senior management team, colleagues, residents, retail customers, contractors and all other third-party connections, leading to the delivery of high-quality customer service and an unrivalled resident/customer experience To Exhibit effective skills and techniques around Prioritising workload, Organisation and Planning of self and team To take ownership, in collaboration with the Operations Director, in drafting budgets both for Capital and Repairs and Maintenance To keep control of the budget and report on a monthly basis statistics to an appropriate level to be useful to the board as relevant and factual management information To prepare and report on a five-year plan, signed off by the Operations Director and the Board, in all key areas Essential experience: Experience of Managing a Team Worked in a similar Facilities Management environment Current knowledge and experience of health and safety legislation and compliance requirements relating to the working environment and residential block management A solid understanding of property maintenance and refurbishment principles and the ability to instruct and manage contractors accordingly to agreed budgets A knowledge of property mechanical and electrical installations including communal heating systems Desirable: Experience working with residential tenants living in prime central London property Required Qualifications (at £55,000pa salary): MIWFM NEBOSH National General Certificate in Occupational Health & Safety Otherwise, the role will offer £50,000pa with the view to increase to £55,000pa once the above has been achieved. Please note, it will be a requirement for the above qualifications to be studied for and acquired within the first 2 years of employment, paid for by the employer. Desireable Qualifications: Tech IOSH MRICS CMIOSH
Mar 28, 2024
Full time
Our client is seeking a General Manager for a beautiful 1930s styled building in London W1! Job Title: General Manager Reports To/Line Manager: Operations Director Working hours: 9.00 to 17.00pm Monday to Friday Core Competencies: People Management and Leadership Communication Drive, Perseverance and Quality Focus Planning and Organisation Adaptability and Flexibility Role Purpose: The General Manager is responsible for the day-to-day management of the team together with all aspects of operations and Facilities Management at the property, including on site health and safety, maintenance of the property, compliance and services to residents and retail customers. As the ambassador for the brand and the property, leading from the front and encouraging community engagement whilst demonstrating a commercial approach to delivering against agreed budgets is a vital aspect of this role. Primary Responsibilities: To demonstrate excellent Communication skills and be able to work closely with the senior management team, colleagues, residents, retail customers, contractors and all other third-party connections, leading to the delivery of high-quality customer service and an unrivalled resident/customer experience To Exhibit effective skills and techniques around Prioritising workload, Organisation and Planning of self and team To take ownership, in collaboration with the Operations Director, in drafting budgets both for Capital and Repairs and Maintenance To keep control of the budget and report on a monthly basis statistics to an appropriate level to be useful to the board as relevant and factual management information To prepare and report on a five-year plan, signed off by the Operations Director and the Board, in all key areas Essential experience: Experience of Managing a Team Worked in a similar Facilities Management environment Current knowledge and experience of health and safety legislation and compliance requirements relating to the working environment and residential block management A solid understanding of property maintenance and refurbishment principles and the ability to instruct and manage contractors accordingly to agreed budgets A knowledge of property mechanical and electrical installations including communal heating systems Desirable: Experience working with residential tenants living in prime central London property Required Qualifications (at £55,000pa salary): MIWFM NEBOSH National General Certificate in Occupational Health & Safety Otherwise, the role will offer £50,000pa with the view to increase to £55,000pa once the above has been achieved. Please note, it will be a requirement for the above qualifications to be studied for and acquired within the first 2 years of employment, paid for by the employer. Desireable Qualifications: Tech IOSH MRICS CMIOSH
Are you a seasoned Facilities Management professional with a passion for luxury brands and a drive for excellence? Do you thrive in dynamic, high-growth environments? If so, we have an exciting opportunity for you! Company Overview: Joshua Robert is working with a high-growth VC backed luxury brand seeking a Head of FM. A leading name in the world of luxury, renowned for our commitment to quality, craftsmanship, and unparalleled customer experience. As they continue our journey of expansion and innovation, they are seeking a Head of Facilities Management to lead our FM operations and uphold the standards of excellence across all facilities. The role reports to the board and has full oversight of FM. Role Overview: As the Head of Facilities Management, you will be responsible for overseeing all aspects of facilities management for our rapidly growing luxury brand. You will lead a team dedicated to maintaining and enhancing our prestigious properties, ensuring that they reflect the essence of our brand and provide an exceptional environment for our customers, employees, and stakeholders. Key Responsibilities: Develop and implement strategic plans for facilities management in alignment with the company's growth objectives and brand standards. Lead and manage a team of facilities professionals, including facility managers, technicians, and support staff, fostering a culture of excellence, collaboration, and innovation. Oversee the maintenance, operation, and optimization of all facilities, including retail stores, offices, showrooms, and distribution centers, ensuring they meet the highest standards of safety, functionality, and aesthetics. Partner with cross-functional teams, including Retail, Operations, HR, and Finance, to support business initiatives and deliver integrated facility solutions that enhance the overall customer and employee experience. Manage vendor relationships and contracts, negotiate service agreements, and ensure cost-effective delivery of facility services while maintaining quality and compliance. Develop and implement sustainable practices and initiatives to minimize environmental impact and promote corporate social responsibility. Establish and maintain policies, procedures, and protocols for facility management, compliance, and emergency preparedness. Monitor and analyze facility performance metrics, identify areas for improvement, and implement best practices and innovations to drive operational efficiency and effectiveness. Qualifications and Experience: Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field. Master's degree or professional certifications (e.g., CFM, FMP) preferred. Proven experience in facilities management leadership roles within the luxury retail, hospitality, or lifestyle sectors, with a track record of success in managing high-end properties and delivering exceptional customer experiences. Strong leadership and management skills, with the ability to inspire, motivate, and develop teams to achieve strategic goals and drive performance excellence. Excellent communication, interpersonal, and relationship-building skills, with the ability to collaborate effectively with stakeholders at all levels of the organization. Strategic thinking, analytical mindset, and problem-solving abilities, with a focus on innovation, continuous improvement, and delivering results. Knowledge of industry best practices, regulations, and standards related to facilities management, health and safety, sustainability, and compliance. Benefits and Perks: Joining our team comes with a range of benefits and perks, including competitive compensation, comprehensive health and wellness programs, generous vacation and leave policies, employee discounts, professional development opportunities, and more.
Mar 28, 2024
Full time
Are you a seasoned Facilities Management professional with a passion for luxury brands and a drive for excellence? Do you thrive in dynamic, high-growth environments? If so, we have an exciting opportunity for you! Company Overview: Joshua Robert is working with a high-growth VC backed luxury brand seeking a Head of FM. A leading name in the world of luxury, renowned for our commitment to quality, craftsmanship, and unparalleled customer experience. As they continue our journey of expansion and innovation, they are seeking a Head of Facilities Management to lead our FM operations and uphold the standards of excellence across all facilities. The role reports to the board and has full oversight of FM. Role Overview: As the Head of Facilities Management, you will be responsible for overseeing all aspects of facilities management for our rapidly growing luxury brand. You will lead a team dedicated to maintaining and enhancing our prestigious properties, ensuring that they reflect the essence of our brand and provide an exceptional environment for our customers, employees, and stakeholders. Key Responsibilities: Develop and implement strategic plans for facilities management in alignment with the company's growth objectives and brand standards. Lead and manage a team of facilities professionals, including facility managers, technicians, and support staff, fostering a culture of excellence, collaboration, and innovation. Oversee the maintenance, operation, and optimization of all facilities, including retail stores, offices, showrooms, and distribution centers, ensuring they meet the highest standards of safety, functionality, and aesthetics. Partner with cross-functional teams, including Retail, Operations, HR, and Finance, to support business initiatives and deliver integrated facility solutions that enhance the overall customer and employee experience. Manage vendor relationships and contracts, negotiate service agreements, and ensure cost-effective delivery of facility services while maintaining quality and compliance. Develop and implement sustainable practices and initiatives to minimize environmental impact and promote corporate social responsibility. Establish and maintain policies, procedures, and protocols for facility management, compliance, and emergency preparedness. Monitor and analyze facility performance metrics, identify areas for improvement, and implement best practices and innovations to drive operational efficiency and effectiveness. Qualifications and Experience: Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field. Master's degree or professional certifications (e.g., CFM, FMP) preferred. Proven experience in facilities management leadership roles within the luxury retail, hospitality, or lifestyle sectors, with a track record of success in managing high-end properties and delivering exceptional customer experiences. Strong leadership and management skills, with the ability to inspire, motivate, and develop teams to achieve strategic goals and drive performance excellence. Excellent communication, interpersonal, and relationship-building skills, with the ability to collaborate effectively with stakeholders at all levels of the organization. Strategic thinking, analytical mindset, and problem-solving abilities, with a focus on innovation, continuous improvement, and delivering results. Knowledge of industry best practices, regulations, and standards related to facilities management, health and safety, sustainability, and compliance. Benefits and Perks: Joining our team comes with a range of benefits and perks, including competitive compensation, comprehensive health and wellness programs, generous vacation and leave policies, employee discounts, professional development opportunities, and more.
Job Description - Head of Workplace Experience & Estate Management (010579) Head of Workplace Experience & Estate Management - ( 010579 ) Primary Location Primary Location UK-ENG-London Other Locations Other Locations UK-ENG-Leeds Job Job Property Procurement and Security Organisation Organisation 130010 - PROPERTY DIVISION Job Posting Job Posting 15-Mar-2024, 1:50:06 PM Job Description - Head of Workplace Experience & Estate Management (Soft Services) The aim of the Central Operations Directorate is to create and maintain an effective, efficient, and resilient workplace experience across the Bank of England, embracing new ways of working in safe and secure ways. Within Central Operations, our Property Division is responsible for the Bank's entire property estate, including our facilities and maintenance operations, covering all our sites across the UK. The Head of Workplace Experience is a critical and exciting role, with full responsibility for actively managing the Bank's property portfolio and the delivery of soft services throughout the UK Central Bank. This includes our landmark, Grade I Listed, Threadneedle Street site, and nearby Moorgate offices, as well as our sites across the UK including Essex, Leeds, and smaller hub locations, ensuring the Bank connects with, and represent the people from across the country . This is an opportunity to lead a team of 45 FTE, as the Head of Workplace Experience & Estates, driving excellence in customer experience and continuous improvement to maximise the benefits of smarter working within a hybrid environment. The role requires creativity and a vision of where the future workplace needs to go, and the determination and drive to take it there. The successful candidate will need to be highly experienced and a confident negotiator, with a proven track-record of achieving value for money and managing supplier relationships. You will care deeply about your role in achieving carbon savings and maintaining prestigious premises which are home to the Bank's critical national infrastructure and UK Gold Reserves, as well as our 5,000 colleagues. As Head of Workplace Experience & Estates Management, you will ensure that the Bank's portfolio is being managed efficiently and soft services delivered throughout the Estate at the highest standard. These aspects play a key role in the Bank's Employee Value Proposition. With ownership for Estates Management, the role further ensures that our portfolio of properties align to business requirements and remain fit for purpose, both now and looking to the future. This includes driving improvements to maximise the benefits of smart working within a new hybrid environment, incorporating the Property sustainability agenda, and developing workplace policy, compliance, and design. This is an essential role that is vital to our continuous operation and futureproofing National Critical Infrastructure. Key responsibilities include: Strategic Focus - develop, promote, and deliver the Bank's Property strategy, supporting the Director of Property in providing strategic direction for the delivery model for all Soft FM Services and Estates Management related activities, and provide strategic direction for the supporting teams. Soft Services, Workplace and Estates Management - own end-to-end service delivery of Soft Services, Workplace and Estates Management and deliver an effective space management solution - including oversight of events set-up and the management of facilities such as reception and Helpdesk. Strategic Portfolio Management - set robust business cases to support recommendations and benefits towards the Property Strategy and ensure the delivery of Soft FM and Estates Management that meet the requirements of the Bank's business operations, optimising from a cost and Value for Money perspective, driving innovation, and maximising flexibility, smarter working and leveraging market opportunities. Finance - own Soft Services and Estates Management budget, leading robust cost management, managing and implementing capital investment plans and supporting the Director of Property (in collaboration with Head of Infrastructure) in Estates-wide strategic budget planning and allocations. Stakeholder Relationships -work with colleagues across the Central Operations Directorate to drive the development of Soft Services and Estates Management-specific policy and implementation plans and advise, steer and quality-assure all matters related to Soft Services and Estates Management. People Development - build and manage multi-disciplinary Soft Services and Estates Management teams, providing a development path, training and the development of technical expertise and work with the Director of Property to support joined up training, development, and succession planning activities across the whole of the Property function. Policy, Process, and Improvement -support the Director of Property with risk mitigation and build and implement a portfolio planning framework, processes, systems, reporting and data to drive focussed decision making and continuous improvement and drive a fully compliant approach to a safe working. Thought Leadership - provide expertise, thought leadership and authoritative advice across the whole Estate and implement environmental solutions across a complex portfolio. No. of direct reports - c. 3-4 Role Requirements Strong working background in workplace strategy, design, policy, project and programme management, space utilisation planning and change management preferably in historic or Listed buildings, with experience in smart buildings and how to implement smart building design. Superior customer service delivery demonstrating a constant drive for excellence in all aspects of soft service delivery, as measured through user feedback, improvements, and financially sound decisions . Proven expertise in managing complex estates and delivering superior customer service through events, reception facilities, helpdesk etc ., considering sustainability and Greening Government practices, implementing them within all property-related decisions. Proven expertise and track record in gaining trust of senior stakeholders in complex or high-risk property matters and managing potentially conflicting views. Well-developed inclusive leadership skills and dedication to developing your team. Demonstrable understanding of property function strategy and business planning, including current and future capability and capacity requirements, around topics such as Levelling Up and Net Zero. Experience in technology and innovation demonstrating the ability to apply a risk-based, research focussed approach to developing and testing new technology and practices, with experience in analytical decision making, converting data into strategic insight, applying this to all projects and property related decisions. Expertise in health & safety, compliance and inclusion providing robust professional advice to protect the Bank from any property related legal, financial, or H&S risk around building legislations, regulations and working procedures. Member of Royal Institute of Chartered Surveyors certified or equivalent. Post graduate qualification or equivalent in Property Management/Facilities management or applicable degree. You should not be put off from applying if you do not meet or do not have all of these criteria - we would actively encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be effective in this role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. This role can be based from either our Threadneedle St office in London or our Leeds office in the city centre. Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information This specific role offers a competitive base salary. We encourage flexible working . click apply for full job details
Mar 27, 2024
Full time
Job Description - Head of Workplace Experience & Estate Management (010579) Head of Workplace Experience & Estate Management - ( 010579 ) Primary Location Primary Location UK-ENG-London Other Locations Other Locations UK-ENG-Leeds Job Job Property Procurement and Security Organisation Organisation 130010 - PROPERTY DIVISION Job Posting Job Posting 15-Mar-2024, 1:50:06 PM Job Description - Head of Workplace Experience & Estate Management (Soft Services) The aim of the Central Operations Directorate is to create and maintain an effective, efficient, and resilient workplace experience across the Bank of England, embracing new ways of working in safe and secure ways. Within Central Operations, our Property Division is responsible for the Bank's entire property estate, including our facilities and maintenance operations, covering all our sites across the UK. The Head of Workplace Experience is a critical and exciting role, with full responsibility for actively managing the Bank's property portfolio and the delivery of soft services throughout the UK Central Bank. This includes our landmark, Grade I Listed, Threadneedle Street site, and nearby Moorgate offices, as well as our sites across the UK including Essex, Leeds, and smaller hub locations, ensuring the Bank connects with, and represent the people from across the country . This is an opportunity to lead a team of 45 FTE, as the Head of Workplace Experience & Estates, driving excellence in customer experience and continuous improvement to maximise the benefits of smarter working within a hybrid environment. The role requires creativity and a vision of where the future workplace needs to go, and the determination and drive to take it there. The successful candidate will need to be highly experienced and a confident negotiator, with a proven track-record of achieving value for money and managing supplier relationships. You will care deeply about your role in achieving carbon savings and maintaining prestigious premises which are home to the Bank's critical national infrastructure and UK Gold Reserves, as well as our 5,000 colleagues. As Head of Workplace Experience & Estates Management, you will ensure that the Bank's portfolio is being managed efficiently and soft services delivered throughout the Estate at the highest standard. These aspects play a key role in the Bank's Employee Value Proposition. With ownership for Estates Management, the role further ensures that our portfolio of properties align to business requirements and remain fit for purpose, both now and looking to the future. This includes driving improvements to maximise the benefits of smart working within a new hybrid environment, incorporating the Property sustainability agenda, and developing workplace policy, compliance, and design. This is an essential role that is vital to our continuous operation and futureproofing National Critical Infrastructure. Key responsibilities include: Strategic Focus - develop, promote, and deliver the Bank's Property strategy, supporting the Director of Property in providing strategic direction for the delivery model for all Soft FM Services and Estates Management related activities, and provide strategic direction for the supporting teams. Soft Services, Workplace and Estates Management - own end-to-end service delivery of Soft Services, Workplace and Estates Management and deliver an effective space management solution - including oversight of events set-up and the management of facilities such as reception and Helpdesk. Strategic Portfolio Management - set robust business cases to support recommendations and benefits towards the Property Strategy and ensure the delivery of Soft FM and Estates Management that meet the requirements of the Bank's business operations, optimising from a cost and Value for Money perspective, driving innovation, and maximising flexibility, smarter working and leveraging market opportunities. Finance - own Soft Services and Estates Management budget, leading robust cost management, managing and implementing capital investment plans and supporting the Director of Property (in collaboration with Head of Infrastructure) in Estates-wide strategic budget planning and allocations. Stakeholder Relationships -work with colleagues across the Central Operations Directorate to drive the development of Soft Services and Estates Management-specific policy and implementation plans and advise, steer and quality-assure all matters related to Soft Services and Estates Management. People Development - build and manage multi-disciplinary Soft Services and Estates Management teams, providing a development path, training and the development of technical expertise and work with the Director of Property to support joined up training, development, and succession planning activities across the whole of the Property function. Policy, Process, and Improvement -support the Director of Property with risk mitigation and build and implement a portfolio planning framework, processes, systems, reporting and data to drive focussed decision making and continuous improvement and drive a fully compliant approach to a safe working. Thought Leadership - provide expertise, thought leadership and authoritative advice across the whole Estate and implement environmental solutions across a complex portfolio. No. of direct reports - c. 3-4 Role Requirements Strong working background in workplace strategy, design, policy, project and programme management, space utilisation planning and change management preferably in historic or Listed buildings, with experience in smart buildings and how to implement smart building design. Superior customer service delivery demonstrating a constant drive for excellence in all aspects of soft service delivery, as measured through user feedback, improvements, and financially sound decisions . Proven expertise in managing complex estates and delivering superior customer service through events, reception facilities, helpdesk etc ., considering sustainability and Greening Government practices, implementing them within all property-related decisions. Proven expertise and track record in gaining trust of senior stakeholders in complex or high-risk property matters and managing potentially conflicting views. Well-developed inclusive leadership skills and dedication to developing your team. Demonstrable understanding of property function strategy and business planning, including current and future capability and capacity requirements, around topics such as Levelling Up and Net Zero. Experience in technology and innovation demonstrating the ability to apply a risk-based, research focussed approach to developing and testing new technology and practices, with experience in analytical decision making, converting data into strategic insight, applying this to all projects and property related decisions. Expertise in health & safety, compliance and inclusion providing robust professional advice to protect the Bank from any property related legal, financial, or H&S risk around building legislations, regulations and working procedures. Member of Royal Institute of Chartered Surveyors certified or equivalent. Post graduate qualification or equivalent in Property Management/Facilities management or applicable degree. You should not be put off from applying if you do not meet or do not have all of these criteria - we would actively encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be effective in this role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. This role can be based from either our Threadneedle St office in London or our Leeds office in the city centre. Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information This specific role offers a competitive base salary. We encourage flexible working . click apply for full job details
Role - Head of Property & Facilities Location- Essex (3 days per week on site) Salary- 85k + 5k car allowance Your role as a Head of Property and Facilities: Reporting directly into the Operations Director, you will directly manage a small team including Property Manager, Property Admin, 1 x Facilities Engineer and 1 x Facilities Manager. Whilst working for a highly recognised retail brand, you will oversee both Property & Facilities functions however we are seeking a candidate who is extremely strong on the Property aspect of the role. Your duties and responsibilities as a Head of Property and Facilities: Your Property related duties and responsibilities will include: Manage a portfolio of 270 properties including retail stores, commercial office space, car parks and restaurants. Directly manage a small team of Property and Facilities professionals. To validate and then lead the execution of the agreed property strategy, enabling the business to realise maximum value. Maintain relationships and networks with agents, brokers, businesses etc. in order to source and build a pipeline of property acquisitions Manage the existing property portfolio- including all maintenance and renewals Ensure accurate P&L models are developed for each new unit and development, as well as existing assets Support the Operations Director in the development of business cases for rent reviews, disposals, and acquisitions Work with relevant third parties to ensure the timely and efficient execution of agreed property portfolio plans, including rent reviews, disposals, and acquisitions, from negotiation through to contract signing In conjunction with the Operations Director, maximise concession opportunities, support negotiations and the development of contracts Manage dilapidations in a cost effective and commercial manner Continually challenge process to drive down costs and increase speed of transactions Repairs & Management (R&M) & Facilities responsibilities: You must have a hands on approach to be successful in this role. Deliver a high-quality, cost-effective and professional repairs and proactive and reactive maintenance service programme in line with the business requirements. Ensure that the Contractors/ Suppliers sourced to undertake R&M meet Company and legal standards and that there is appropriate rigour and governance in place for their selection. Ensure that the company has appropriate arrangements in place to meet its statutory and compliance testing requirements across the estate. Manage and oversee store openings/closures from a facilities perspective ensuring the installation/removal of store fixtures and fittings as required Develop and manage the annual repairs and maintenance calendar including regulatory inspections Manage the logging and dispatch of Fitters waste bags Oversee the management of centrally based facilities i.e. the restaurant, car park, post room, stationary, desks and reception ensuring that colleagues receives a timely, supportive and efficient service Ensure that there is an effective mechanism in place to record all R&M activities Management and resolution of any major complaints, H&S issues, property/landlord requests Management of Asbestos as required Ensure appropriate risk assessment methodology is in place and used appropriately Sustainability Engage with the group sustainability agenda, ensuring that property, repairs, and maintenance plays its part in achieving the company sustainability goals Collect and report on sustainability related data in line with regulatory and company requirements e.g. Carbon Clear data Collating Data and obtaining Biff Pak and Repak certificates for the waste carrier and disposal licences for the year. Budget Day to day management of relevant property, facilities and repairs & maintenance budgets (opex and capex). To be successful in your role, you should have the following skills and experience: Significant experience at senior management level across all functionalities within property, R&M and facilities within a multi-site portfolio Hands on approach with FM Able to commute to Purfleet 3 days per week Complete understanding of CDM regulations Substantial contract negotiation experience Experience leading cross functional teams If you would like to discuss this role further please contact Jade Whitmore on (phone number removed) / At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Mar 25, 2024
Full time
Role - Head of Property & Facilities Location- Essex (3 days per week on site) Salary- 85k + 5k car allowance Your role as a Head of Property and Facilities: Reporting directly into the Operations Director, you will directly manage a small team including Property Manager, Property Admin, 1 x Facilities Engineer and 1 x Facilities Manager. Whilst working for a highly recognised retail brand, you will oversee both Property & Facilities functions however we are seeking a candidate who is extremely strong on the Property aspect of the role. Your duties and responsibilities as a Head of Property and Facilities: Your Property related duties and responsibilities will include: Manage a portfolio of 270 properties including retail stores, commercial office space, car parks and restaurants. Directly manage a small team of Property and Facilities professionals. To validate and then lead the execution of the agreed property strategy, enabling the business to realise maximum value. Maintain relationships and networks with agents, brokers, businesses etc. in order to source and build a pipeline of property acquisitions Manage the existing property portfolio- including all maintenance and renewals Ensure accurate P&L models are developed for each new unit and development, as well as existing assets Support the Operations Director in the development of business cases for rent reviews, disposals, and acquisitions Work with relevant third parties to ensure the timely and efficient execution of agreed property portfolio plans, including rent reviews, disposals, and acquisitions, from negotiation through to contract signing In conjunction with the Operations Director, maximise concession opportunities, support negotiations and the development of contracts Manage dilapidations in a cost effective and commercial manner Continually challenge process to drive down costs and increase speed of transactions Repairs & Management (R&M) & Facilities responsibilities: You must have a hands on approach to be successful in this role. Deliver a high-quality, cost-effective and professional repairs and proactive and reactive maintenance service programme in line with the business requirements. Ensure that the Contractors/ Suppliers sourced to undertake R&M meet Company and legal standards and that there is appropriate rigour and governance in place for their selection. Ensure that the company has appropriate arrangements in place to meet its statutory and compliance testing requirements across the estate. Manage and oversee store openings/closures from a facilities perspective ensuring the installation/removal of store fixtures and fittings as required Develop and manage the annual repairs and maintenance calendar including regulatory inspections Manage the logging and dispatch of Fitters waste bags Oversee the management of centrally based facilities i.e. the restaurant, car park, post room, stationary, desks and reception ensuring that colleagues receives a timely, supportive and efficient service Ensure that there is an effective mechanism in place to record all R&M activities Management and resolution of any major complaints, H&S issues, property/landlord requests Management of Asbestos as required Ensure appropriate risk assessment methodology is in place and used appropriately Sustainability Engage with the group sustainability agenda, ensuring that property, repairs, and maintenance plays its part in achieving the company sustainability goals Collect and report on sustainability related data in line with regulatory and company requirements e.g. Carbon Clear data Collating Data and obtaining Biff Pak and Repak certificates for the waste carrier and disposal licences for the year. Budget Day to day management of relevant property, facilities and repairs & maintenance budgets (opex and capex). To be successful in your role, you should have the following skills and experience: Significant experience at senior management level across all functionalities within property, R&M and facilities within a multi-site portfolio Hands on approach with FM Able to commute to Purfleet 3 days per week Complete understanding of CDM regulations Substantial contract negotiation experience Experience leading cross functional teams If you would like to discuss this role further please contact Jade Whitmore on (phone number removed) / At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Liaise with local authorities as appropriate Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster Actively support the success of your Area, Region and BU Monitor and identify areas for improvement as a matter of course Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Measure and track quality at all levels in your cluster and act where quality standards drop below expectation Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture Ensure your team has the skills and motivation to carry out their roles to the best of their abilities Be visible and accessible to the team and customer Ensure direct reports are appraised annually and development plans put in place and followed through Ensure direct reports have clarity over objectives and continual achievement against these Train, develop, induct and mentor direct reports, building a culture of continual development Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times Represent CBRE in a professional and credible manner to customers and the public Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE o Health & Safety, Environment, Risk Mgmt & Quality Operations o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration Finance o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables People Management o Recruitment, Development, Engagement, Performance Management, People Management Procurement and Services o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes Work closely with the procurement team to ensure maximum use of preferred suppliers Be available and on call outside normal working hours, to manage incidents and escalations across the estate Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable
Mar 25, 2024
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Liaise with local authorities as appropriate Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster Actively support the success of your Area, Region and BU Monitor and identify areas for improvement as a matter of course Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Measure and track quality at all levels in your cluster and act where quality standards drop below expectation Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture Ensure your team has the skills and motivation to carry out their roles to the best of their abilities Be visible and accessible to the team and customer Ensure direct reports are appraised annually and development plans put in place and followed through Ensure direct reports have clarity over objectives and continual achievement against these Train, develop, induct and mentor direct reports, building a culture of continual development Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times Represent CBRE in a professional and credible manner to customers and the public Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE o Health & Safety, Environment, Risk Mgmt & Quality Operations o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration Finance o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables People Management o Recruitment, Development, Engagement, Performance Management, People Management Procurement and Services o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes Work closely with the procurement team to ensure maximum use of preferred suppliers Be available and on call outside normal working hours, to manage incidents and escalations across the estate Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable
Facilities Coordinator Ref: 29941 Manchester The Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues. Main Job Responsibilities Manage the internal helpdesk for the client account, from task initiation to completion. Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs. Measure and report SLA response times, implementing escalation procedures when necessary. Communicate job progress and open tasks to clients and key stakeholders. Upload maintenance records/compliance certificates and amend asset information to the helpdesk database. Handle escalations efficiently to minimise client impact. Annually cleanse and refresh the electronic register, incorporating updates. Collate quotes from suppliers and monitor spending against pre-agreed values. Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes. Challenge contractor costs when deviations occur from the norm. Liaise with regional client managers to maintain information flow. Support monthly supplier reviews in collaboration with the wider team. Field internal calls to assist with task management and updates for key clients, customers, and stakeholders. Develop a thorough understanding of the contract's service delivery requirements. Build relationships and trust with internal and external stakeholders across multiple regions. Utilise company and client systems for data maintenance, updating, and extraction. Support new building openings, coordinating suppliers to meet strict deadlines. Regularly attend and review Macro communications to stay informed about current developments. The job holder should ideally have: Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel). Facilities Management experience within the engineering environment. Advanced Excel or database experience is advantageous. Ability to think creatively and provide innovative solutions. Strong administration skills with proven multitasking abilities. Ability to thrive in a fast-paced, real-time environment. Dedication to task completion and effective prioritization. Problem-solving mindset and ownership of solutions. Effective communication skills with a customer-focused approach. Team player with good organisational skills. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
Mar 25, 2024
Full time
Facilities Coordinator Ref: 29941 Manchester The Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues. Main Job Responsibilities Manage the internal helpdesk for the client account, from task initiation to completion. Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs. Measure and report SLA response times, implementing escalation procedures when necessary. Communicate job progress and open tasks to clients and key stakeholders. Upload maintenance records/compliance certificates and amend asset information to the helpdesk database. Handle escalations efficiently to minimise client impact. Annually cleanse and refresh the electronic register, incorporating updates. Collate quotes from suppliers and monitor spending against pre-agreed values. Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes. Challenge contractor costs when deviations occur from the norm. Liaise with regional client managers to maintain information flow. Support monthly supplier reviews in collaboration with the wider team. Field internal calls to assist with task management and updates for key clients, customers, and stakeholders. Develop a thorough understanding of the contract's service delivery requirements. Build relationships and trust with internal and external stakeholders across multiple regions. Utilise company and client systems for data maintenance, updating, and extraction. Support new building openings, coordinating suppliers to meet strict deadlines. Regularly attend and review Macro communications to stay informed about current developments. The job holder should ideally have: Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel). Facilities Management experience within the engineering environment. Advanced Excel or database experience is advantageous. Ability to think creatively and provide innovative solutions. Strong administration skills with proven multitasking abilities. Ability to thrive in a fast-paced, real-time environment. Dedication to task completion and effective prioritization. Problem-solving mindset and ownership of solutions. Effective communication skills with a customer-focused approach. Team player with good organisational skills. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
Facilities Manager Salary: 65,000 (DOE) Location : City of London Working Hours: Full-time Employment Type: Permanent About Our Client: Our client is a leading property management company specialising in luxury developments. With a commitment to delivering exceptional service, they ensure that every aspect of property management meets the highest standards. Overview: We are seeking a skilled Facilities Manager to join the senior management team. The role requires someone with engineering experience and a proven track record of managing super prime commercial schemes. As the Facilities Manager, you will be responsible for ensuring the smooth operation of all technical services and systems, maintaining outstanding customer service, and managing the supply chain. Key Responsibilities: Manage the supply chain and monitor the management of systems and services with a focus on outstanding customer service. Oversee fitting out operations and transition buildings into 'steady state' operations. Manage fully integrated technical services covering building service maintenance, life cycles, compliance management, and large-scale fit-outs. Develop effective relationships with commercial occupiers and ensure high service standards are met. Collaborate closely with the Building Manager and Rhodium's head office. Organize and oversee maintenance work, installations, refurbishments, and utilities consumption. Provide analysis, forecasting, and reporting on service levels and costs. Coordinate health and safety compliance and sustainability initiatives. Lead change management and emergency response solutions. Keep up to date with industry trends and legislative requirements. Skill and Experience: Previous experience in a similar role within a prime commercial or mixed-use scheme. Engineering experience, preferably in M&E, HVAC, or high-level hard service facilities management. Experience managing large-scale budgets and staff. Ability to meet and oversee SLA and KPI agreements. Client-facing personality with strong relationship-building skills. Strong organizational skills and understanding of health and safety regulations. Membership of the British Institute of Facilities Management is preferred. Relevant qualifications in building services, facilities management, or technical trade are preferred. Proficiency in Microsoft Word, Excel, and CAFM systems. Flexible, collaborative, and detail-oriented with strong analytical skills. How to apply: Contact Bradley Austen at One Property Recruitment for further details and application. One Property Recruitment has offices in London, Manchester and Dorchester covering Block and Estate Management, Facilities Management, Service Charge and Finance, Build to Rent and Administrative roles. If you need help recruiting in any of these areas please get in touch to see how we can assist.
Mar 22, 2024
Full time
Facilities Manager Salary: 65,000 (DOE) Location : City of London Working Hours: Full-time Employment Type: Permanent About Our Client: Our client is a leading property management company specialising in luxury developments. With a commitment to delivering exceptional service, they ensure that every aspect of property management meets the highest standards. Overview: We are seeking a skilled Facilities Manager to join the senior management team. The role requires someone with engineering experience and a proven track record of managing super prime commercial schemes. As the Facilities Manager, you will be responsible for ensuring the smooth operation of all technical services and systems, maintaining outstanding customer service, and managing the supply chain. Key Responsibilities: Manage the supply chain and monitor the management of systems and services with a focus on outstanding customer service. Oversee fitting out operations and transition buildings into 'steady state' operations. Manage fully integrated technical services covering building service maintenance, life cycles, compliance management, and large-scale fit-outs. Develop effective relationships with commercial occupiers and ensure high service standards are met. Collaborate closely with the Building Manager and Rhodium's head office. Organize and oversee maintenance work, installations, refurbishments, and utilities consumption. Provide analysis, forecasting, and reporting on service levels and costs. Coordinate health and safety compliance and sustainability initiatives. Lead change management and emergency response solutions. Keep up to date with industry trends and legislative requirements. Skill and Experience: Previous experience in a similar role within a prime commercial or mixed-use scheme. Engineering experience, preferably in M&E, HVAC, or high-level hard service facilities management. Experience managing large-scale budgets and staff. Ability to meet and oversee SLA and KPI agreements. Client-facing personality with strong relationship-building skills. Strong organizational skills and understanding of health and safety regulations. Membership of the British Institute of Facilities Management is preferred. Relevant qualifications in building services, facilities management, or technical trade are preferred. Proficiency in Microsoft Word, Excel, and CAFM systems. Flexible, collaborative, and detail-oriented with strong analytical skills. How to apply: Contact Bradley Austen at One Property Recruitment for further details and application. One Property Recruitment has offices in London, Manchester and Dorchester covering Block and Estate Management, Facilities Management, Service Charge and Finance, Build to Rent and Administrative roles. If you need help recruiting in any of these areas please get in touch to see how we can assist.
My client is a family run specialist commercial cleaning company, who operate across most of the UK. They provide a wide range of soft FM services for a broad portfolio of clients including organisations in the healthcare, retail and commercial sectors. They have grown impressively over the last few years and currently have a turnover of circa £8m plus. I am currently working in partnership with them to find a Business Development Manager to join their friendly and professional team. The right person will play a key part in their growth plan with significant focus on winning new business within the commercial cleaning/FM sector. They are looking for a self-starter. Someone with drive, tenacity and an appetite for generating new business. You will be happy working both under your own initiative, as well as part of a wider internal team. An ability to hit and exceed new business targets is paramount. You will need to be professional and personable as you focus on the enormous potential available throughout the country. The BDM will sell into any sector that requires commercial cleaning services. Healthcare is a strong sector for them, as well as offices, vehicle dealerships (prestige brands), builder s merchants etc. Targeting contracts in the £20k to £150k bracket, whist assisting with larger tenders as required. The year one sales target will be £450k P/A. This would rise to circa £700k in year 2. The company receive a number of enquiries which are not being fully exploited and the role-holder will be tasked with maximising their value. The Business Development Manager role: Self-generating new leads by means of networking, field based cold calling, telephone canvassing, email, and formal tender responses i.e. PQQs & ITT s. Utilising a CRM system to help build a strong sales pipeline. Conducting site visits with potential customers to discuss requirements and make assessments. Actively promoting our range of services to potential clients. Preparing proposals, tender responses, cleaning specifications, contracts and other sales documents. Carrying out face-to-face proposals and presentations with potential clients. Liaising with the Operational teams on the mobilisation of new contract wins. Reporting sales pipeline and revenue achieved on a weekly basis. Achieving agreed sales targets in line with the strategic guidelines set out by the Head of Business Development and the MD. End to end ownership of the production of high quality, competitive tenders from PQQ, throughout the defined stages as directed and through to full tender submission The Business Development and Operations teams to generate ideas and USPs to deliver winning tenders The Business development Team to ensure that tenders are planned, delivered and submitted in a timely and professional manner The creation of clear directive reports for use in business decisions both internal and external Presentations to internal and external audiences to individuals, small groups and large events The Operations team during handover following contract award Business Development role Requirements: Degree and /or relevant qualification Located in the South West within 30-45 mins drive to our Westbury office. A UK driving license New Business sales experience of Commercial Cleaning or Soft FM Services (such as washroom/hygiene, waste management, pest control etc) within the commercial sector is essential. However, candidates with business development experience from other similar industry types may be considered. Utilise your current network of potential contacts and clients, so you can hit the ground running Commitment and positive, can-do attitude. Understanding and experience of cleaning and facilities management sector procurement Excellent IT skills, particularly Word, Excel and PowerPoint. As well as using a CRM system. Good time management skills Experience of creating project specific proposals or business cases Base salary is £35k, with a realistic achievable OTE commission of £4/5k, Nest pension, 20 days holiday (plus Bank Holidays of course). A Company car, fuel card, mobile and laptop will be provided. We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
Mar 22, 2024
Full time
My client is a family run specialist commercial cleaning company, who operate across most of the UK. They provide a wide range of soft FM services for a broad portfolio of clients including organisations in the healthcare, retail and commercial sectors. They have grown impressively over the last few years and currently have a turnover of circa £8m plus. I am currently working in partnership with them to find a Business Development Manager to join their friendly and professional team. The right person will play a key part in their growth plan with significant focus on winning new business within the commercial cleaning/FM sector. They are looking for a self-starter. Someone with drive, tenacity and an appetite for generating new business. You will be happy working both under your own initiative, as well as part of a wider internal team. An ability to hit and exceed new business targets is paramount. You will need to be professional and personable as you focus on the enormous potential available throughout the country. The BDM will sell into any sector that requires commercial cleaning services. Healthcare is a strong sector for them, as well as offices, vehicle dealerships (prestige brands), builder s merchants etc. Targeting contracts in the £20k to £150k bracket, whist assisting with larger tenders as required. The year one sales target will be £450k P/A. This would rise to circa £700k in year 2. The company receive a number of enquiries which are not being fully exploited and the role-holder will be tasked with maximising their value. The Business Development Manager role: Self-generating new leads by means of networking, field based cold calling, telephone canvassing, email, and formal tender responses i.e. PQQs & ITT s. Utilising a CRM system to help build a strong sales pipeline. Conducting site visits with potential customers to discuss requirements and make assessments. Actively promoting our range of services to potential clients. Preparing proposals, tender responses, cleaning specifications, contracts and other sales documents. Carrying out face-to-face proposals and presentations with potential clients. Liaising with the Operational teams on the mobilisation of new contract wins. Reporting sales pipeline and revenue achieved on a weekly basis. Achieving agreed sales targets in line with the strategic guidelines set out by the Head of Business Development and the MD. End to end ownership of the production of high quality, competitive tenders from PQQ, throughout the defined stages as directed and through to full tender submission The Business Development and Operations teams to generate ideas and USPs to deliver winning tenders The Business development Team to ensure that tenders are planned, delivered and submitted in a timely and professional manner The creation of clear directive reports for use in business decisions both internal and external Presentations to internal and external audiences to individuals, small groups and large events The Operations team during handover following contract award Business Development role Requirements: Degree and /or relevant qualification Located in the South West within 30-45 mins drive to our Westbury office. A UK driving license New Business sales experience of Commercial Cleaning or Soft FM Services (such as washroom/hygiene, waste management, pest control etc) within the commercial sector is essential. However, candidates with business development experience from other similar industry types may be considered. Utilise your current network of potential contacts and clients, so you can hit the ground running Commitment and positive, can-do attitude. Understanding and experience of cleaning and facilities management sector procurement Excellent IT skills, particularly Word, Excel and PowerPoint. As well as using a CRM system. Good time management skills Experience of creating project specific proposals or business cases Base salary is £35k, with a realistic achievable OTE commission of £4/5k, Nest pension, 20 days holiday (plus Bank Holidays of course). A Company car, fuel card, mobile and laptop will be provided. We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
We are looking for an experienced Operations Manager to join our team. The ideal candidate will have a proven track record of managing and leading teams in the FM industry. You will be responsible for overseeing the day-to-day operations of our facilities, ensuring that they are running smoothly and efficiently. You will be responsible for root cause analysis and have the ability to develop the solutions to address any issues. This involves identifying the areas for improvement and implementing changes to improve efficiency, quality, and customer satisfaction. It is essential the Operations Manager has previous management experience, knowledge of organisational effectiveness and operations management, experience in budgeting and forecasting, an understanding of business and financial principles and have excellent communication and organisational skills. Requirements: Proven experience as an Operations Manager in the FM industry.Excellent leadership and management skills.Strong communication and interpersonal skills.Knowledge of health and safety regulations.Ability to manage budgets and control costs.Degree in Facilities Management or a related field. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 22, 2024
Full time
We are looking for an experienced Operations Manager to join our team. The ideal candidate will have a proven track record of managing and leading teams in the FM industry. You will be responsible for overseeing the day-to-day operations of our facilities, ensuring that they are running smoothly and efficiently. You will be responsible for root cause analysis and have the ability to develop the solutions to address any issues. This involves identifying the areas for improvement and implementing changes to improve efficiency, quality, and customer satisfaction. It is essential the Operations Manager has previous management experience, knowledge of organisational effectiveness and operations management, experience in budgeting and forecasting, an understanding of business and financial principles and have excellent communication and organisational skills. Requirements: Proven experience as an Operations Manager in the FM industry.Excellent leadership and management skills.Strong communication and interpersonal skills.Knowledge of health and safety regulations.Ability to manage budgets and control costs.Degree in Facilities Management or a related field. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Facilities Assistant - Fixed Term Contract - £26,000 Per Annum We are looking for a Facilities Assistant to join the CG&D team to work and support the Facilities Manager in delivering the day-to-day operations for a portfolio of client properties. You will also support the wider team in the delivery of all Health & Safety requirements including, updating risk assessments, employee training and LiveSafe cultures. Our client is the UK's leading facilities management and professional services company. The position is a 6-month Fixed Term Contract working within the Abingdon area.You should be capable of working to high levels and assisting in managing the portfolio of facilities within their area of responsibility. You should also be prepared to assist the facilities' manager in ensuring building compliance and employee training is completed as required. You will have experience of facilities management service delivery, be able to solve solutions and provide an explanation on how to solve the solution, have proficient I.T skills including MS Word, Excel and PowerPoint and knowledge of CAFM tools. The ideal candidate must have excellent analytical skills, a high level of resilience and a desire to succeed. Desirable skills and qualifications are having a technical qualification, BICs qualification and a full clean driving licence. #
Mar 22, 2024
Contract
Facilities Assistant - Fixed Term Contract - £26,000 Per Annum We are looking for a Facilities Assistant to join the CG&D team to work and support the Facilities Manager in delivering the day-to-day operations for a portfolio of client properties. You will also support the wider team in the delivery of all Health & Safety requirements including, updating risk assessments, employee training and LiveSafe cultures. Our client is the UK's leading facilities management and professional services company. The position is a 6-month Fixed Term Contract working within the Abingdon area.You should be capable of working to high levels and assisting in managing the portfolio of facilities within their area of responsibility. You should also be prepared to assist the facilities' manager in ensuring building compliance and employee training is completed as required. You will have experience of facilities management service delivery, be able to solve solutions and provide an explanation on how to solve the solution, have proficient I.T skills including MS Word, Excel and PowerPoint and knowledge of CAFM tools. The ideal candidate must have excellent analytical skills, a high level of resilience and a desire to succeed. Desirable skills and qualifications are having a technical qualification, BICs qualification and a full clean driving licence. #
Service Delivery Manager ( Operations ) Location: Imjin Barracks, covering 6 local sites Salary: £38,000 - £44,500 Full time, permanent We have a unique and exciting opportunity for a Service Delivery Manager (Operations), to join our direct delivery team at Imjin Barracks. Working alongside our Built Estate Manager (BEM), you ll manage day-to-day operations across multiple sites in the area, act as soft landings manager for 2 major projects being delivered in phases over the next 6 years and manage the handover process for all new and refurbished buildings, ensuring a seamless transition from projects to daily operations. In addition to this, you will manage the grounds contract, attending weekly grounds meetings, key stakeholders meetings and monthly assurance checks, support the Built Estate Manager in investigating and resolving complaints, participate in the optimisation of operational processes alongside the other Service Delivery Managers with a focus on maximising efficiency and improving productivity, and work with the Asset Team to ensure all assets are transferred to operations and PPM tasks are generated in the CAFM system. What You Need To Do The Job Personality and team fit are just as important as qualifications and experience. If you re down to earth, with a sense of humour that will definitely put you in good stead, as will the ability to anticipate problems before they arise. Emergencies are par for the course in facilities management, so we re looking for someone who is flexible, adaptable and will remain calm under pressure. In addition to this you will need a full UK driving licence, NEBOSH or IOSH certification and experience of working within a Service Delivery management or supervisory role within Hard FM. It would be advantageous if you hold Prince2 or similar project management qualification too. What We Offer 25 days annual leave Single private medical cover Life assurance 2x base salary 6% employee matched pension contribution Career progression opportunities and support
Mar 22, 2024
Full time
Service Delivery Manager ( Operations ) Location: Imjin Barracks, covering 6 local sites Salary: £38,000 - £44,500 Full time, permanent We have a unique and exciting opportunity for a Service Delivery Manager (Operations), to join our direct delivery team at Imjin Barracks. Working alongside our Built Estate Manager (BEM), you ll manage day-to-day operations across multiple sites in the area, act as soft landings manager for 2 major projects being delivered in phases over the next 6 years and manage the handover process for all new and refurbished buildings, ensuring a seamless transition from projects to daily operations. In addition to this, you will manage the grounds contract, attending weekly grounds meetings, key stakeholders meetings and monthly assurance checks, support the Built Estate Manager in investigating and resolving complaints, participate in the optimisation of operational processes alongside the other Service Delivery Managers with a focus on maximising efficiency and improving productivity, and work with the Asset Team to ensure all assets are transferred to operations and PPM tasks are generated in the CAFM system. What You Need To Do The Job Personality and team fit are just as important as qualifications and experience. If you re down to earth, with a sense of humour that will definitely put you in good stead, as will the ability to anticipate problems before they arise. Emergencies are par for the course in facilities management, so we re looking for someone who is flexible, adaptable and will remain calm under pressure. In addition to this you will need a full UK driving licence, NEBOSH or IOSH certification and experience of working within a Service Delivery management or supervisory role within Hard FM. It would be advantageous if you hold Prince2 or similar project management qualification too. What We Offer 25 days annual leave Single private medical cover Life assurance 2x base salary 6% employee matched pension contribution Career progression opportunities and support
Established Building Society, Property & FM role, Belfast based, Highly Attractive Benefits Your new company Hays Belfast are working with an established Building Society based in Belfast that has branches located across Northern Ireland and employ over 180 staff to source a Property and Facilities Manager. Your new role This is a full-time permanent job based in Belfast where you will report to the Head of Operations and have responsibility for: Building Maintenance & Services Landlord and Tenant Management Fire & Security Health & Safety Energy Management Cleaning & Waste Building/Fit out Projects. The estate comprises 12 commercial premises, which are a mix of owner-occupier and leasehold tenant, located in different towns and cities within Northern Ireland, therefore you will be required to travel to different sites as and when required. In this role you will be the in-house expert on all matters relating to this organisation's estate management. Working autonomously, you will be the main point of contact with all external contractors, consultants, utility providers and relevant government agencies. A full job description can be provided on request. What you'll need to succeed To be eligible for this position you must have a NEBOSH or equivalent in Health & Safety OR a time served construction or engineering apprenticeship and be able to demonstrate 2 years' experience from working in a similar role and managing the following workload: Managing a multi-site property estate including freehold and leasehold premises. Managing planned and reactive maintenance. Managing contractors, third party service providers and cleaning contracts. Understanding of Landlord/tenant obligations. Health & Safety including Fire, Legionella, statutory inspections. Budgeting and managing a Service Charge. It is essential to have a UK driving licence with access to a vehicle suitable for the role. What you'll get in return This is a unique opportunity to join an established organisation, at the helm of their estate management function at a time when they are embarking on a programme of works to renovate and refurbish their premises, breathing new life into the working environment for their staff and customers. This role offers a superb list of benefits, including a salary in the range of £40,000 to £50,000 depending on experience and qualifications. Additional benefits include: Performance related bonus Company Pension - 10/15/20% employer contribution options 38 days annual leave including stat days Free BUPA healthcare cover Life assurance x4 salary 35 hours per week, Monday to Friday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 22, 2024
Full time
Established Building Society, Property & FM role, Belfast based, Highly Attractive Benefits Your new company Hays Belfast are working with an established Building Society based in Belfast that has branches located across Northern Ireland and employ over 180 staff to source a Property and Facilities Manager. Your new role This is a full-time permanent job based in Belfast where you will report to the Head of Operations and have responsibility for: Building Maintenance & Services Landlord and Tenant Management Fire & Security Health & Safety Energy Management Cleaning & Waste Building/Fit out Projects. The estate comprises 12 commercial premises, which are a mix of owner-occupier and leasehold tenant, located in different towns and cities within Northern Ireland, therefore you will be required to travel to different sites as and when required. In this role you will be the in-house expert on all matters relating to this organisation's estate management. Working autonomously, you will be the main point of contact with all external contractors, consultants, utility providers and relevant government agencies. A full job description can be provided on request. What you'll need to succeed To be eligible for this position you must have a NEBOSH or equivalent in Health & Safety OR a time served construction or engineering apprenticeship and be able to demonstrate 2 years' experience from working in a similar role and managing the following workload: Managing a multi-site property estate including freehold and leasehold premises. Managing planned and reactive maintenance. Managing contractors, third party service providers and cleaning contracts. Understanding of Landlord/tenant obligations. Health & Safety including Fire, Legionella, statutory inspections. Budgeting and managing a Service Charge. It is essential to have a UK driving licence with access to a vehicle suitable for the role. What you'll get in return This is a unique opportunity to join an established organisation, at the helm of their estate management function at a time when they are embarking on a programme of works to renovate and refurbish their premises, breathing new life into the working environment for their staff and customers. This role offers a superb list of benefits, including a salary in the range of £40,000 to £50,000 depending on experience and qualifications. Additional benefits include: Performance related bonus Company Pension - 10/15/20% employer contribution options 38 days annual leave including stat days Free BUPA healthcare cover Life assurance x4 salary 35 hours per week, Monday to Friday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Service Manager required to be based near Ipswich Role: Service Manager Location: Ipswich Salary: £38000 Key Responsibilities: Oversee the effective, compliant, and timely delivery of maintenance and response works in accordance with statutory and MoD Mandatory requirements, complying with all Health and Safety and Environmental standards and policies.Monitor Supply Chain work teams to ensure suitably qualified and experienced operatives are directed to relevant tasks and ensure that all operatives have appropriate vehicles, equipment, and skills to perform relevant tasks.Monitor Supply Chain service delivery, value for money, quality and safe working to ensure all performance indicators are consistently achieved.Review Risk Assessments and Method Statements to ensure they are to an acceptable standard and, where required, act as Method Statement Coordinator to ensure a consistent approach at site.Record all tasks against the appropriate assets in the CAFM system, including work in progress and completed job inspections, and ensure all documentation relating to maintenance and response works is completed, recorded, and distributed in a timely manner.Review site risk registers, follow maintenance and management processes and notify Management of any defects in equipment or systems.Ensure, as far as reasonably practical, that all persons on site observe the requirements of the Joint Service Publications (JSP) work closely with the Mobile Authorised Persons team to ensure compliance and, where required, deliver the requirements for Working at Height and/or Confined Spaces appointments.Ensure compliance with the Asbestos register and management plan and, where required, take on the duties of Asbestos Responsible Person.Ensure compliance with the Legionella management plan and, where required, take on the duties of Legionella Responsible Person.To include full project management under CDM for various M&E / B&CE tasks from inception to completion, including financial and commercial responsibility.Manage cost and stakeholder expectation through excellent communication and sound commercial decisions to ensure value for money.Work with all stakeholders to support the management and mitigation of contract risk.Contribute to the production of forward maintenance activities across the establishments within your area of responsibility.Ensure operations are delivered efficiently and economically in order to promote a profitable business. What you'll need to do in the role: Level 4 Facilities Management Qualification or Equivalent Technical Qualification and ExperienceExperience of managing day-to-day operational Facilities Management or a broad understanding of the profession and the skills needed to complete complex and non-routine tasksTo have lived knowledge of working with planned maintenance, response maintenance and project management of small projects.To be open to taking on additional responsibilities, such as Confirmed Space Authorised Person, Working at Height Authorised Person, Temporary Works, Legionella and Asbestos Responsible Person. Desirable: HNC or Suitable Equivalent Qualification in a Building, Mechanical or Facilities Management DisciplineAdvantageous to be a member of a suitable professional body such as the Institute of Workplace Facilities Management (IWFM)Advantageous to have a qualification in asset management such as a Certificate or Diploma from the Institute of Asset Management. What We Offer: 25 days annual leaveUp to 6% employer matched pension contributionSingle private medical coverLife assurance up to 2x base salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 22, 2024
Full time
Service Manager required to be based near Ipswich Role: Service Manager Location: Ipswich Salary: £38000 Key Responsibilities: Oversee the effective, compliant, and timely delivery of maintenance and response works in accordance with statutory and MoD Mandatory requirements, complying with all Health and Safety and Environmental standards and policies.Monitor Supply Chain work teams to ensure suitably qualified and experienced operatives are directed to relevant tasks and ensure that all operatives have appropriate vehicles, equipment, and skills to perform relevant tasks.Monitor Supply Chain service delivery, value for money, quality and safe working to ensure all performance indicators are consistently achieved.Review Risk Assessments and Method Statements to ensure they are to an acceptable standard and, where required, act as Method Statement Coordinator to ensure a consistent approach at site.Record all tasks against the appropriate assets in the CAFM system, including work in progress and completed job inspections, and ensure all documentation relating to maintenance and response works is completed, recorded, and distributed in a timely manner.Review site risk registers, follow maintenance and management processes and notify Management of any defects in equipment or systems.Ensure, as far as reasonably practical, that all persons on site observe the requirements of the Joint Service Publications (JSP) work closely with the Mobile Authorised Persons team to ensure compliance and, where required, deliver the requirements for Working at Height and/or Confined Spaces appointments.Ensure compliance with the Asbestos register and management plan and, where required, take on the duties of Asbestos Responsible Person.Ensure compliance with the Legionella management plan and, where required, take on the duties of Legionella Responsible Person.To include full project management under CDM for various M&E / B&CE tasks from inception to completion, including financial and commercial responsibility.Manage cost and stakeholder expectation through excellent communication and sound commercial decisions to ensure value for money.Work with all stakeholders to support the management and mitigation of contract risk.Contribute to the production of forward maintenance activities across the establishments within your area of responsibility.Ensure operations are delivered efficiently and economically in order to promote a profitable business. What you'll need to do in the role: Level 4 Facilities Management Qualification or Equivalent Technical Qualification and ExperienceExperience of managing day-to-day operational Facilities Management or a broad understanding of the profession and the skills needed to complete complex and non-routine tasksTo have lived knowledge of working with planned maintenance, response maintenance and project management of small projects.To be open to taking on additional responsibilities, such as Confirmed Space Authorised Person, Working at Height Authorised Person, Temporary Works, Legionella and Asbestos Responsible Person. Desirable: HNC or Suitable Equivalent Qualification in a Building, Mechanical or Facilities Management DisciplineAdvantageous to be a member of a suitable professional body such as the Institute of Workplace Facilities Management (IWFM)Advantageous to have a qualification in asset management such as a Certificate or Diploma from the Institute of Asset Management. What We Offer: 25 days annual leaveUp to 6% employer matched pension contributionSingle private medical coverLife assurance up to 2x base salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Commercial Manager - Small Works & Facilities Management London and the Home Counties (with hybrid working) Who Are Walter Lilly? Walter Lilly is a premier provider of construction and maintenance services for luxurious residential homes, iconic landmark and heritage buildings, and state-of-the-art science and higher education facilities across London and the Home Counties.This year, the Company celebrates its 100th anniversary since our establishment in 1924.Boasting an impressive track record of unique projects developed over the last century, we work with industry-leading architects, engineers, interior designers, and highly skilled tradespeople on a portfolio ranging from the UK's most recognisable listed attractions to cutting-edge contemporary structures.We now seek a Commercial Manager to join our Small Works & Facilities Management (FM) Division on a permanent, full-time basis. The Benefits - Salary commensurate with experience- Yearly discretionary performance bonus in December- Car allowance plus reasonable travel expenses- 26 days' annual leave per annum increasing with service plus Bank Holidays- Two paid volunteering days per annum- Private medical insurance, personal accident cover- Pension scheme (up to 10% employer contribution)- High-quality training and continuous personal development opportunities- Reimbursement of fees for one relevant professional body membership- Flexible and hybrid working patterns where appropriate- Fresh fruit, a monthly team meal, social events, and long service rewards- Cycle to work and electric car leasing schemes The Culture At Walter Lilly, we work with each other and our clients in the spirit of collaboration. We recognise the expertise of those who have been with us for many years whilst investing in the next generation of rising industry stars, combining invaluable experience with fresh, innovative thinking.We are an Equal Opportunities Employer committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected, and supported to reach their full potential. We strive to create a culture where employees can bring themselves to work in line with our core values of integrity, honesty, and fairness.Walter Lilly is committed to looking after its people and offers a range of health-related benefits including wellbeing days, an Employee Assistance Programme and support from in-house trained Mental Health First Aiders. We are also passionate about improving the local communities in which we operate, targeting tangible social value outcomes that make a meaningful difference to everyday lives and the environment. The Role As a Commercial Manager, you will manage the overall performance and day-to-day operations of our Small Works & FM Division.Supporting all Small Works & FM projects across London and the Home Counties, you will manage and, as appropriate, be operationally involved with the surveying and commercial functions of a single large project, several smaller projects or a two-stage tender.You will have Small Works & FM commercial responsibility as well as undertaking project surveying, estimating and site/client visits to create a scope of works and produce proposals and tenders.Optimising project profitability and cash flow performance, you will build and maintain good relationships with the client, design team and supply chain and ensure the implementation of health and safety standards.Additionally, you will oversee, review and manage subcontract procurement on projects under your control, ensuring all procurement is completed to suit construction programme requirements. About You To be considered as a Commercial Manager, you will need to demonstrate:- Relevant experience in the construction sector and knowledge of the complexities involved- Proven record dealing with several projects of varying value, type and complexity- A track record of managing different teams- The ability to plan, maintain, control and report on the financial administration of projects- Knowledge of the commonly used provisions of the Standard Forms of Contract- Excellent risk mitigation strategies- The skills to identify, communicate and influence positive and negative commercial trends- Competency in reading and understanding a construction programme- The ability to review, understand and challenge construction and pre-construction programmes- Proficiency in managing a two-stage tender process- Familiarity with Standard Forms of Measurement and the ability to undertake and manage re-measurement- Strong negotiation skills- A relevant professional qualificationOther organisations may call this role Senior Quantity Surveyor, Senior Construction Surveyor, Quantity Surveyor, or Senior Construction Quantity Surveying. How to Apply So, if your skill set matches the above and the prospect of helping deliver some of the country's finest projects appeals to you, please reach out via the button shown.Your application will be processed by Walter Lilly and interviews will be conducted on a rolling basis as suitable candidates apply. We therefore encourage you to submit ASAP to avoid missing out.
Mar 21, 2024
Full time
Commercial Manager - Small Works & Facilities Management London and the Home Counties (with hybrid working) Who Are Walter Lilly? Walter Lilly is a premier provider of construction and maintenance services for luxurious residential homes, iconic landmark and heritage buildings, and state-of-the-art science and higher education facilities across London and the Home Counties.This year, the Company celebrates its 100th anniversary since our establishment in 1924.Boasting an impressive track record of unique projects developed over the last century, we work with industry-leading architects, engineers, interior designers, and highly skilled tradespeople on a portfolio ranging from the UK's most recognisable listed attractions to cutting-edge contemporary structures.We now seek a Commercial Manager to join our Small Works & Facilities Management (FM) Division on a permanent, full-time basis. The Benefits - Salary commensurate with experience- Yearly discretionary performance bonus in December- Car allowance plus reasonable travel expenses- 26 days' annual leave per annum increasing with service plus Bank Holidays- Two paid volunteering days per annum- Private medical insurance, personal accident cover- Pension scheme (up to 10% employer contribution)- High-quality training and continuous personal development opportunities- Reimbursement of fees for one relevant professional body membership- Flexible and hybrid working patterns where appropriate- Fresh fruit, a monthly team meal, social events, and long service rewards- Cycle to work and electric car leasing schemes The Culture At Walter Lilly, we work with each other and our clients in the spirit of collaboration. We recognise the expertise of those who have been with us for many years whilst investing in the next generation of rising industry stars, combining invaluable experience with fresh, innovative thinking.We are an Equal Opportunities Employer committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected, and supported to reach their full potential. We strive to create a culture where employees can bring themselves to work in line with our core values of integrity, honesty, and fairness.Walter Lilly is committed to looking after its people and offers a range of health-related benefits including wellbeing days, an Employee Assistance Programme and support from in-house trained Mental Health First Aiders. We are also passionate about improving the local communities in which we operate, targeting tangible social value outcomes that make a meaningful difference to everyday lives and the environment. The Role As a Commercial Manager, you will manage the overall performance and day-to-day operations of our Small Works & FM Division.Supporting all Small Works & FM projects across London and the Home Counties, you will manage and, as appropriate, be operationally involved with the surveying and commercial functions of a single large project, several smaller projects or a two-stage tender.You will have Small Works & FM commercial responsibility as well as undertaking project surveying, estimating and site/client visits to create a scope of works and produce proposals and tenders.Optimising project profitability and cash flow performance, you will build and maintain good relationships with the client, design team and supply chain and ensure the implementation of health and safety standards.Additionally, you will oversee, review and manage subcontract procurement on projects under your control, ensuring all procurement is completed to suit construction programme requirements. About You To be considered as a Commercial Manager, you will need to demonstrate:- Relevant experience in the construction sector and knowledge of the complexities involved- Proven record dealing with several projects of varying value, type and complexity- A track record of managing different teams- The ability to plan, maintain, control and report on the financial administration of projects- Knowledge of the commonly used provisions of the Standard Forms of Contract- Excellent risk mitigation strategies- The skills to identify, communicate and influence positive and negative commercial trends- Competency in reading and understanding a construction programme- The ability to review, understand and challenge construction and pre-construction programmes- Proficiency in managing a two-stage tender process- Familiarity with Standard Forms of Measurement and the ability to undertake and manage re-measurement- Strong negotiation skills- A relevant professional qualificationOther organisations may call this role Senior Quantity Surveyor, Senior Construction Surveyor, Quantity Surveyor, or Senior Construction Quantity Surveying. How to Apply So, if your skill set matches the above and the prospect of helping deliver some of the country's finest projects appeals to you, please reach out via the button shown.Your application will be processed by Walter Lilly and interviews will be conducted on a rolling basis as suitable candidates apply. We therefore encourage you to submit ASAP to avoid missing out.
Purpose of the Role The Technical Services Manager will be primarily responsible for identifying and delivering commercially and operationally realistic, best practice, technical and operational solutions to site specific issues. The role will involve the design, delivery & implementation of site-specific improvement strategies in recognition of change management. Key Responsibilities Source and procure national and local contracts to ensure the estate and associated buildings is covered with all our statutory and legislative commitments. Create technical specifications to ensure long life management of assets, best value for money, adequate scope of maintenance in terms of frequencies, tasks, PPM and repairs. Control budgets and service delivery across the estate and buildings, establishing 'value for money' strategies for delivery technical services. Preparation and Management of engineering service charge budgets, to include procurement as per SMR policies. Define the PPM regime for the plant across the estate. Establish, implement, document, and maintain site specific operating procedures and systems which are tailored to the clients' needs. Implementation, management, and development of the E-Logbooks planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M's are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement To ensure new buildings and areas of public realm are handed over in accordance with BPS and SMR guidelines and that all manuals are in place as soon as is reasonably practicable. Manage service providers and monitor performance against SLAs and KPIs. Make clear decisions and direct contractors for all reactive works. Support the Development team to monitor construction processes when processes impact an area under the remit of the Estate Management Team. Complete engineering site surveys and audits. Provide technical support to the operational team. Although the primary focus of the role is technical service, also work within the FM department and extremely closely with Operations, Asset Management, H&S, so together you will be responsible for always delivering excellent services and surpassing customer expectation. Manage all asset lists within the Estate, ensuring any new assets introduced are adequately maintained. Liaise with Permit Management to assist in the maintenance of the online e-permit system and reviewing of RAMS for Estate works. Manage the associated M&E tasks from the company risk register, ensure quotes obtained and works are agreed before commencing. Keep the online system, Track Record up to date and ensuring all outstanding actions are completed within the requires timescales. Ensure compliance at all times with operational standards, codes of practice and health and safety requirements. Provide overseeing engineering support for the residents spa and gym, including attending a quarterly meeting Provide reactive engineering support for retailers on the estate Form part of the Duty Manager roster for out of hours escalations The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Skills, Knowledge and Experience Engineering apprenticeship with relevant on job experience, Engineering Degree with relevant industry experience or significant industry experience in a similar role. Working knowledge and experience of the mechanical and electrical services industry and key factors affecting it. Proven experience in the management of maintenance contracts and supervision of contractors. Ability to work effectively with staff, tenants, service providers and contractors. Excellent managerial and inter-personal skills with a proven track record in managing change. Good strategic vision and a strong commitment to customer service. Extensive knowledge of operating Microsoft Office applications. Successful people management experience, including technical & personnel development & change management. Extensive experience of managing services to an agreed budget. Self-motivated, able to work on own initiative. Good understanding of property management. Excellent communications skills, both orally and in writing. A comprehensive knowledge and understanding of legislative health & safety requirements. Excellent time management skills with ability to respond to client/contract deadlines. Working Hours - 37.5 p/w plus extra as required Salary - Up to £70000 depending on experience Please see our Benefits Booklet for more information.
Mar 20, 2024
Full time
Purpose of the Role The Technical Services Manager will be primarily responsible for identifying and delivering commercially and operationally realistic, best practice, technical and operational solutions to site specific issues. The role will involve the design, delivery & implementation of site-specific improvement strategies in recognition of change management. Key Responsibilities Source and procure national and local contracts to ensure the estate and associated buildings is covered with all our statutory and legislative commitments. Create technical specifications to ensure long life management of assets, best value for money, adequate scope of maintenance in terms of frequencies, tasks, PPM and repairs. Control budgets and service delivery across the estate and buildings, establishing 'value for money' strategies for delivery technical services. Preparation and Management of engineering service charge budgets, to include procurement as per SMR policies. Define the PPM regime for the plant across the estate. Establish, implement, document, and maintain site specific operating procedures and systems which are tailored to the clients' needs. Implementation, management, and development of the E-Logbooks planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M's are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement To ensure new buildings and areas of public realm are handed over in accordance with BPS and SMR guidelines and that all manuals are in place as soon as is reasonably practicable. Manage service providers and monitor performance against SLAs and KPIs. Make clear decisions and direct contractors for all reactive works. Support the Development team to monitor construction processes when processes impact an area under the remit of the Estate Management Team. Complete engineering site surveys and audits. Provide technical support to the operational team. Although the primary focus of the role is technical service, also work within the FM department and extremely closely with Operations, Asset Management, H&S, so together you will be responsible for always delivering excellent services and surpassing customer expectation. Manage all asset lists within the Estate, ensuring any new assets introduced are adequately maintained. Liaise with Permit Management to assist in the maintenance of the online e-permit system and reviewing of RAMS for Estate works. Manage the associated M&E tasks from the company risk register, ensure quotes obtained and works are agreed before commencing. Keep the online system, Track Record up to date and ensuring all outstanding actions are completed within the requires timescales. Ensure compliance at all times with operational standards, codes of practice and health and safety requirements. Provide overseeing engineering support for the residents spa and gym, including attending a quarterly meeting Provide reactive engineering support for retailers on the estate Form part of the Duty Manager roster for out of hours escalations The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Skills, Knowledge and Experience Engineering apprenticeship with relevant on job experience, Engineering Degree with relevant industry experience or significant industry experience in a similar role. Working knowledge and experience of the mechanical and electrical services industry and key factors affecting it. Proven experience in the management of maintenance contracts and supervision of contractors. Ability to work effectively with staff, tenants, service providers and contractors. Excellent managerial and inter-personal skills with a proven track record in managing change. Good strategic vision and a strong commitment to customer service. Extensive knowledge of operating Microsoft Office applications. Successful people management experience, including technical & personnel development & change management. Extensive experience of managing services to an agreed budget. Self-motivated, able to work on own initiative. Good understanding of property management. Excellent communications skills, both orally and in writing. A comprehensive knowledge and understanding of legislative health & safety requirements. Excellent time management skills with ability to respond to client/contract deadlines. Working Hours - 37.5 p/w plus extra as required Salary - Up to £70000 depending on experience Please see our Benefits Booklet for more information.
Position: Facilities Manager Location: Avonmouth, BS35 4BR Salary: Up to £35,000 per annum + Laptop + Mobile Phone. Hours: 40 Hours per week, 5 days out of 7- flexible with weekend work included on a rota. Our client is a leading multi-service provider in the Facilities Management sector. They are recruiting for a facilities Manager for a large Frozen Retail Distribution Depot in Avonmouth, BS35 4BR. The Facilities Manager will be overseeing all Hygiene / Cleaning and helping the Catering Manager within the Large Retail Distribution Depot. The Depot is a large site where successful candidates will have to manage 35 colleagues across all service lines who work in the Depot for the Retailer. The Facilities Manager will be overseeing his own large team who will look after the cleaning/ hygiene within the depot, whilst helping out with the security of the depot and the catering in the large staff restaurant within the Depot. There is a large bias on cleaning, so we are looking for a H/ FM that is happy to get stuck in and help with cleaning as and when required. The Hygiene/ Facilities Manager will be responsible for the effective management of the facilities management service for the Depot working in partnership with the Retail customer. Key Responsibilities: Ensure all rotas are in place for hygiene to cover the needs of the site, taking into account peak periods Ensure the specifications are being met on site and that the customer has a full understanding Monitor and review the service standards with the customer Ensure you communicate effectively with your staff regarding the specifications and ensure they are aware of any issues Ensure all audits are completed within the timescales given and review audit results within the timescale agreed with the customer Carry out all legislative food hygiene audits and daily checks Recruitment of hygiene, catering and security staff, welfare management, training and development Check all plant, equipment and machinery on site regularly and report on any defects / repairs required. Hold a clear understanding of Health & Safety legislation and to be proactive in the reduction of onsite accidents Control the hours and stock budget for the site, ensuring to review the spend each week and address issues Maintain an effective working relationship with the retail customer, meet the customer daily and update them with relevant information Ensure that you complete and submit payroll / holiday and sickness forms within the given timescales Work with HR to effectively carry out disciplinaries and grievance hearings Monitor absence levels on site and engage with HR to reduce any ongoing absence issues Identify any training needs for Supervisors and staff Skills Required: A self-motivated manager with a proven track record in operations and administration A proactive manger capable of dealing with site level clients in resolving reactive issues A proven team player with a wealth of operational experience Goal-oriented individual with strong leadership capabilities A competent manager with experience of bundled FM services (Security & Cleaning) Proven ability to work in unison with staff, customers, and directors. An organised and highly motivated problem solver A forward thinking and loyal team player who leads from the front. Has the ability to work with all IT systems. This role is 5 days from 7, 40 hours per week & will include varying shifts including weekends as business needs require. Ideal candidates will have a strong experience in Cleaning / Facilities and used to managing a large team. An immediate start is available. To apply please submit CV in the strictest of confidence to Oliver Fox at PDA SEARCH & SELECTION LIMITED .
Mar 20, 2024
Full time
Position: Facilities Manager Location: Avonmouth, BS35 4BR Salary: Up to £35,000 per annum + Laptop + Mobile Phone. Hours: 40 Hours per week, 5 days out of 7- flexible with weekend work included on a rota. Our client is a leading multi-service provider in the Facilities Management sector. They are recruiting for a facilities Manager for a large Frozen Retail Distribution Depot in Avonmouth, BS35 4BR. The Facilities Manager will be overseeing all Hygiene / Cleaning and helping the Catering Manager within the Large Retail Distribution Depot. The Depot is a large site where successful candidates will have to manage 35 colleagues across all service lines who work in the Depot for the Retailer. The Facilities Manager will be overseeing his own large team who will look after the cleaning/ hygiene within the depot, whilst helping out with the security of the depot and the catering in the large staff restaurant within the Depot. There is a large bias on cleaning, so we are looking for a H/ FM that is happy to get stuck in and help with cleaning as and when required. The Hygiene/ Facilities Manager will be responsible for the effective management of the facilities management service for the Depot working in partnership with the Retail customer. Key Responsibilities: Ensure all rotas are in place for hygiene to cover the needs of the site, taking into account peak periods Ensure the specifications are being met on site and that the customer has a full understanding Monitor and review the service standards with the customer Ensure you communicate effectively with your staff regarding the specifications and ensure they are aware of any issues Ensure all audits are completed within the timescales given and review audit results within the timescale agreed with the customer Carry out all legislative food hygiene audits and daily checks Recruitment of hygiene, catering and security staff, welfare management, training and development Check all plant, equipment and machinery on site regularly and report on any defects / repairs required. Hold a clear understanding of Health & Safety legislation and to be proactive in the reduction of onsite accidents Control the hours and stock budget for the site, ensuring to review the spend each week and address issues Maintain an effective working relationship with the retail customer, meet the customer daily and update them with relevant information Ensure that you complete and submit payroll / holiday and sickness forms within the given timescales Work with HR to effectively carry out disciplinaries and grievance hearings Monitor absence levels on site and engage with HR to reduce any ongoing absence issues Identify any training needs for Supervisors and staff Skills Required: A self-motivated manager with a proven track record in operations and administration A proactive manger capable of dealing with site level clients in resolving reactive issues A proven team player with a wealth of operational experience Goal-oriented individual with strong leadership capabilities A competent manager with experience of bundled FM services (Security & Cleaning) Proven ability to work in unison with staff, customers, and directors. An organised and highly motivated problem solver A forward thinking and loyal team player who leads from the front. Has the ability to work with all IT systems. This role is 5 days from 7, 40 hours per week & will include varying shifts including weekends as business needs require. Ideal candidates will have a strong experience in Cleaning / Facilities and used to managing a large team. An immediate start is available. To apply please submit CV in the strictest of confidence to Oliver Fox at PDA SEARCH & SELECTION LIMITED .
Location: Barrow-in-Furness Salary : Highly competitive Working hours: 8am - 5pm, Monday - Friday Benefits : Car Allowance, 25 Days Holiday + BH, Company Pension, Private Healthcare, Company Sick Pay, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role overview: Managing a team of managers and reporting to the Project Director, we will be looking to you to ensure the cost-effective and timely delivery of all project obligations and service provisions. Focus on building relationships with all managers, clients, operational and FM teams across the UK is a key part of the role, as is the ability to hit the ground running. Good project and people management skills are essential. What you'll do: Be responsible to the Project Director for the P&L of the Account and to lead and direct project activities to maintain and improve the net profitability of the business. Develop strong relationships with client staff and their representatives by applying Key Account Management principles to foster good working relationships at every level and optimise the commercial position of EMCOR UK. Prepare with the Project Director an annual business plan and budget for the contract portfolio. Carry out regular monthly Project reviews of P&L accountability; including progress of projects; quality; H&SW; Relationships. Manage sub-contractors effectively both financially and commercially. Ensure all EMCOR procurement processes and procedures are followed. Who you'll be: A natural leader with obvious gravitas and charisma to stand out amongst others and the ability to bring the best out of people. Strong commercial acumen An obvious empathy with customers and clients, an ability to quickly grasp their needs and an ability to galvanise resources to satisfy clients demands. An ability to quickly grasp changing needs and the talent to translate these into operational reality. An ability to identify and drive through 'win-win' solutions when even under considerable or sustained pressure. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Mar 18, 2024
Full time
Location: Barrow-in-Furness Salary : Highly competitive Working hours: 8am - 5pm, Monday - Friday Benefits : Car Allowance, 25 Days Holiday + BH, Company Pension, Private Healthcare, Company Sick Pay, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role overview: Managing a team of managers and reporting to the Project Director, we will be looking to you to ensure the cost-effective and timely delivery of all project obligations and service provisions. Focus on building relationships with all managers, clients, operational and FM teams across the UK is a key part of the role, as is the ability to hit the ground running. Good project and people management skills are essential. What you'll do: Be responsible to the Project Director for the P&L of the Account and to lead and direct project activities to maintain and improve the net profitability of the business. Develop strong relationships with client staff and their representatives by applying Key Account Management principles to foster good working relationships at every level and optimise the commercial position of EMCOR UK. Prepare with the Project Director an annual business plan and budget for the contract portfolio. Carry out regular monthly Project reviews of P&L accountability; including progress of projects; quality; H&SW; Relationships. Manage sub-contractors effectively both financially and commercially. Ensure all EMCOR procurement processes and procedures are followed. Who you'll be: A natural leader with obvious gravitas and charisma to stand out amongst others and the ability to bring the best out of people. Strong commercial acumen An obvious empathy with customers and clients, an ability to quickly grasp their needs and an ability to galvanise resources to satisfy clients demands. An ability to quickly grasp changing needs and the talent to translate these into operational reality. An ability to identify and drive through 'win-win' solutions when even under considerable or sustained pressure. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Senior Property Manager - Permanent, Wapping (E1W) Hours: 40 per week, 08.30am - 17.30pm Monday to Friday Salary: 50,000 to 60,000 per annum dependant on skills & experience Duties & responsibilities Proactively manage the development to ensure it is maintained to the appropriate condition and standards Ensure compliance with PMA, Lease terms, L&TA, RICS code of conduct, H&S Legislation and other legal/professional governance Be the senior onsite manager, responsible for all site operations Be present and available to the onsite team and residents Lead and manage onsite staff to ensure consistent service delivery Manage the estate, buildings and services in accordance with the estate management strategy Identify opportunities for improvements and implement necessary changes Carefully manage service charges to ensure best value for money for leaseholders Establish and maintain a working relationship with the Residents Association, wider resident groups and other users of the estate Inspect and audit asset performance Deliver site operations in accordance with the company brand and standards Skills, experience & qualifications Relevant professional qualification such as MIRPM, MRICS, MBIFM (desired) Numerate & literate - GCSE (or equivalent) English & Maths at C grade or above Strong working knowledge of key employment legislation in grievance, disciplinary, managing attendance and recruitment Strong working knowledge of Health & Safety processes and the implementation of these Knowledge and understanding of Landlord & Tenant Act 1985 & RICS Code of Practice We operate as an equal opportunities employer.
Mar 18, 2024
Full time
Senior Property Manager - Permanent, Wapping (E1W) Hours: 40 per week, 08.30am - 17.30pm Monday to Friday Salary: 50,000 to 60,000 per annum dependant on skills & experience Duties & responsibilities Proactively manage the development to ensure it is maintained to the appropriate condition and standards Ensure compliance with PMA, Lease terms, L&TA, RICS code of conduct, H&S Legislation and other legal/professional governance Be the senior onsite manager, responsible for all site operations Be present and available to the onsite team and residents Lead and manage onsite staff to ensure consistent service delivery Manage the estate, buildings and services in accordance with the estate management strategy Identify opportunities for improvements and implement necessary changes Carefully manage service charges to ensure best value for money for leaseholders Establish and maintain a working relationship with the Residents Association, wider resident groups and other users of the estate Inspect and audit asset performance Deliver site operations in accordance with the company brand and standards Skills, experience & qualifications Relevant professional qualification such as MIRPM, MRICS, MBIFM (desired) Numerate & literate - GCSE (or equivalent) English & Maths at C grade or above Strong working knowledge of key employment legislation in grievance, disciplinary, managing attendance and recruitment Strong working knowledge of Health & Safety processes and the implementation of these Knowledge and understanding of Landlord & Tenant Act 1985 & RICS Code of Practice We operate as an equal opportunities employer.
Commercial Manager - Small Works & Facilities Management London and the Home Counties (with hybrid working) Who Are Walter Lilly? Walter Lilly is a premier provider of construction and maintenance services for luxurious residential homes, iconic landmark and heritage buildings, and state-of-the-art science and higher education facilities across London and the Home Counties. This year, the Company celebrates its 100th anniversary since our establishment in 1924. Boasting an impressive track record of unique projects developed over the last century, we work with industry-leading architects, engineers, interior designers, and highly skilled tradespeople on a portfolio ranging from the UK s most recognisable listed attractions to cutting-edge contemporary structures. We now seek a Commercial Manager to join our Small Works & Facilities Management (FM) Division on a permanent, full-time basis. The Benefits - Salary commensurate with experience - Yearly discretionary performance bonus in December - Car allowance plus reasonable travel expenses - 26 days annual leave per annum increasing with service plus Bank Holidays - Two paid volunteering days per annum - Private medical insurance, personal accident cover - Pension scheme (up to 10% employer contribution) - High-quality training and continuous personal development opportunities - Reimbursement of fees for one relevant professional body membership - Flexible and hybrid working patterns where appropriate - Fresh fruit, a monthly team meal, social events, and long service rewards - Cycle to work and electric car leasing schemes The Culture At Walter Lilly, we work with each other and our clients in the spirit of collaboration. We recognise the expertise of those who have been with us for many years whilst investing in the next generation of rising industry stars, combining invaluable experience with fresh, innovative thinking. We are an Equal Opportunities Employer committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected, and supported to reach their full potential. We strive to create a culture where employees can bring themselves to work in line with our core values of integrity, honesty, and fairness. Walter Lilly is committed to looking after its people and offers a range of health-related benefits including wellbeing days, an Employee Assistance Programme and support from in-house trained Mental Health First Aiders. We are also passionate about improving the local communities in which we operate, targeting tangible social value outcomes that make a meaningful difference to everyday lives and the environment. The Role As a Commercial Manager, you will manage the overall performance and day-to-day operations of our Small Works & FM Division. Supporting all Small Works & FM projects across London and the Home Counties, you will manage and, as appropriate, be operationally involved with the surveying and commercial functions of a single large project, several smaller projects or a two-stage tender. You will have Small Works & FM commercial responsibility as well as undertaking project surveying, estimating and site/client visits to create a scope of works and produce proposals and tenders. Optimising project profitability and cash flow performance, you will build and maintain good relationships with the client, design team and supply chain and ensure the implementation of health and safety standards. Additionally, you will oversee, review and manage subcontract procurement on projects under your control, ensuring all procurement is completed to suit construction programme requirements. About You To be considered as a Commercial Manager, you will need to demonstrate: - Relevant experience in the construction sector and knowledge of the complexities involved - Proven record dealing with several projects of varying value, type and complexity - A track record of managing different teams - The ability to plan, maintain, control and report on the financial administration of projects - Knowledge of the commonly used provisions of the Standard Forms of Contract - Excellent risk mitigation strategies - The skills to identify, communicate and influence positive and negative commercial trends - Competency in reading and understanding a construction programme - The ability to review, understand and challenge construction and pre-construction programmes - Proficiency in managing a two-stage tender process - Familiarity with Standard Forms of Measurement and the ability to undertake and manage re-measurement - Strong negotiation skills - A relevant professional qualification Other organisations may call this role Senior Quantity Surveyor, Senior Construction Surveyor, Quantity Surveyor, or Senior Construction Quantity Surveying. How to Apply So, if your skill set matches the above and the prospect of helping deliver some of the country s finest projects appeals to you, please reach out via the button shown. Your application will be processed by Walter Lilly and interviews will be conducted on a rolling basis as suitable candidates apply. We therefore encourage you to submit ASAP to avoid missing out.
Mar 18, 2024
Full time
Commercial Manager - Small Works & Facilities Management London and the Home Counties (with hybrid working) Who Are Walter Lilly? Walter Lilly is a premier provider of construction and maintenance services for luxurious residential homes, iconic landmark and heritage buildings, and state-of-the-art science and higher education facilities across London and the Home Counties. This year, the Company celebrates its 100th anniversary since our establishment in 1924. Boasting an impressive track record of unique projects developed over the last century, we work with industry-leading architects, engineers, interior designers, and highly skilled tradespeople on a portfolio ranging from the UK s most recognisable listed attractions to cutting-edge contemporary structures. We now seek a Commercial Manager to join our Small Works & Facilities Management (FM) Division on a permanent, full-time basis. The Benefits - Salary commensurate with experience - Yearly discretionary performance bonus in December - Car allowance plus reasonable travel expenses - 26 days annual leave per annum increasing with service plus Bank Holidays - Two paid volunteering days per annum - Private medical insurance, personal accident cover - Pension scheme (up to 10% employer contribution) - High-quality training and continuous personal development opportunities - Reimbursement of fees for one relevant professional body membership - Flexible and hybrid working patterns where appropriate - Fresh fruit, a monthly team meal, social events, and long service rewards - Cycle to work and electric car leasing schemes The Culture At Walter Lilly, we work with each other and our clients in the spirit of collaboration. We recognise the expertise of those who have been with us for many years whilst investing in the next generation of rising industry stars, combining invaluable experience with fresh, innovative thinking. We are an Equal Opportunities Employer committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected, and supported to reach their full potential. We strive to create a culture where employees can bring themselves to work in line with our core values of integrity, honesty, and fairness. Walter Lilly is committed to looking after its people and offers a range of health-related benefits including wellbeing days, an Employee Assistance Programme and support from in-house trained Mental Health First Aiders. We are also passionate about improving the local communities in which we operate, targeting tangible social value outcomes that make a meaningful difference to everyday lives and the environment. The Role As a Commercial Manager, you will manage the overall performance and day-to-day operations of our Small Works & FM Division. Supporting all Small Works & FM projects across London and the Home Counties, you will manage and, as appropriate, be operationally involved with the surveying and commercial functions of a single large project, several smaller projects or a two-stage tender. You will have Small Works & FM commercial responsibility as well as undertaking project surveying, estimating and site/client visits to create a scope of works and produce proposals and tenders. Optimising project profitability and cash flow performance, you will build and maintain good relationships with the client, design team and supply chain and ensure the implementation of health and safety standards. Additionally, you will oversee, review and manage subcontract procurement on projects under your control, ensuring all procurement is completed to suit construction programme requirements. About You To be considered as a Commercial Manager, you will need to demonstrate: - Relevant experience in the construction sector and knowledge of the complexities involved - Proven record dealing with several projects of varying value, type and complexity - A track record of managing different teams - The ability to plan, maintain, control and report on the financial administration of projects - Knowledge of the commonly used provisions of the Standard Forms of Contract - Excellent risk mitigation strategies - The skills to identify, communicate and influence positive and negative commercial trends - Competency in reading and understanding a construction programme - The ability to review, understand and challenge construction and pre-construction programmes - Proficiency in managing a two-stage tender process - Familiarity with Standard Forms of Measurement and the ability to undertake and manage re-measurement - Strong negotiation skills - A relevant professional qualification Other organisations may call this role Senior Quantity Surveyor, Senior Construction Surveyor, Quantity Surveyor, or Senior Construction Quantity Surveying. How to Apply So, if your skill set matches the above and the prospect of helping deliver some of the country s finest projects appeals to you, please reach out via the button shown. Your application will be processed by Walter Lilly and interviews will be conducted on a rolling basis as suitable candidates apply. We therefore encourage you to submit ASAP to avoid missing out.
Reference: TS/AS/09-01/1046/1 Job Title: Engineering Supervisor Salary: Competitive Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday - 08:00 - 17:00 - 40 hours per week Location: Mobile Region Covered: Southwest Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for an Engineering Supervisor to join our passionate and driven team. As Engineering Supervisor you will be expected to manage the day to day maintenance and reactive operations with a small team of Multi-Skilled Engineers and Handymen. You will have a varied role, responsible for all engineers on site, managing and supporting other functions including and not limited to Health and Safety and Performance management. You will efficiently lead the team to ensure all planned preventative maintenance and reactive M&E tasks for the site is managed and undertaken within the relevant service level agreements. You will continuously seek improvement opportunities wherever possible to ultimately maintain optimum efficiency in all Engineering activities and areas of the site. As part of your remit you will also be responsible for the management, control and coordination of subcontractors appointed to undertaking maintenance visits or projects relating to M&E. Your primary responsibilities will include: To employ and instigate a safe culture amongst the team through utilisation of the AVA system and respective site training and Tool Box Talks as prescribed / issued by the business. To oversee the delegation & management of all Engineering tasks relevant to Engineering and supporting Subcontractor teams. Work with the CAFM system on a daily basis to manage, schedule, prioritise & assign tasks / orders. Ensure parts and materials are replenished as necessary, for all new and existing plant and that a register / account of materials is accurate and reflective of the current status. To lead, motivate, and provide clear and objective direction to the Engineering team. Manage the day to day welfare of the Engineering team. To ensure contract targets (SLA'S) are maintained and 100% compliance is achieved. To manage and employ effective training and development for all engineering teams. Ensure primary skill sets and qualifications are managed and applicable / current to relevant roles. Effectively manage, review and approve all RAMS prior to any works being undertaken. To ensure effective supervision and communication to all staff and contractors so that they comply with all relevant policies, procedures, RAMS and guidelines set out on site. To produce accurate and timely reports and information as required by the Head of Hard Services. To ensure compliance with statutory, corporate and technical requirements. Act as advocate / technical specialist for engineering queries / challenges. Proactively manage the team employing high standards in work quality, team presentation, team communication and overall building engineering standards. To undertake and manage a scheduled monthly audit regime on Engineers / Subcontractor works completed. Provide where applicable relevant documentation and reports to the Admin team as evidence of activity / tasks being undertaken / completed. Undertake and liaise with Admin to confirmation and ordering of any materials or parts required for works / assignments issued to Engineering. Manage and review tasks / works assigned to Engineering and subcontractors for additional works (remedial works) identified from PPM or Reactive works. Form part of and contribute to the Business Continuity plan. Work within a shift system to undertaking attendance, audits, training and support on each shift rota. Daily liaison with internal teams / client / tenants and building users Attend management meetings as requested / directed by Senior management team Deputising in the absence of the Engineering Manager. About You: Hold a qualified / recognised technical skillset (City & Guilds or equivalent) Mechanical / Electrical bias. Supervisory or Management qualification. Knowledge of at least 5 years in a similar role and seniority. experience in a technical engineering role within building services maintenance industry. Demonstrable experience of managing reactive maintenance and PPMs in a commercial, high specification building / corporate site. Be professional and presentable at all times upholding the Mitie values and behaviours. Integrate well within a team and as an individual in either a lead or subordinate role. Commercial acumen and understanding of contracts, negotiation within the FM environment. Comprehensive knowledge of facilities management and maintenance. Good understanding of Microsoft Office platforms / packages Experience in managing work orders through a CAFM system Benefits: Wide range of retail discountsDiscounted gym membershipJoin our Cycle to Work schemeAccess to "CHROMA", our internal colleague-led diversity and inclusion community - join a
Mar 17, 2024
Full time
Reference: TS/AS/09-01/1046/1 Job Title: Engineering Supervisor Salary: Competitive Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday - 08:00 - 17:00 - 40 hours per week Location: Mobile Region Covered: Southwest Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for an Engineering Supervisor to join our passionate and driven team. As Engineering Supervisor you will be expected to manage the day to day maintenance and reactive operations with a small team of Multi-Skilled Engineers and Handymen. You will have a varied role, responsible for all engineers on site, managing and supporting other functions including and not limited to Health and Safety and Performance management. You will efficiently lead the team to ensure all planned preventative maintenance and reactive M&E tasks for the site is managed and undertaken within the relevant service level agreements. You will continuously seek improvement opportunities wherever possible to ultimately maintain optimum efficiency in all Engineering activities and areas of the site. As part of your remit you will also be responsible for the management, control and coordination of subcontractors appointed to undertaking maintenance visits or projects relating to M&E. Your primary responsibilities will include: To employ and instigate a safe culture amongst the team through utilisation of the AVA system and respective site training and Tool Box Talks as prescribed / issued by the business. To oversee the delegation & management of all Engineering tasks relevant to Engineering and supporting Subcontractor teams. Work with the CAFM system on a daily basis to manage, schedule, prioritise & assign tasks / orders. Ensure parts and materials are replenished as necessary, for all new and existing plant and that a register / account of materials is accurate and reflective of the current status. To lead, motivate, and provide clear and objective direction to the Engineering team. Manage the day to day welfare of the Engineering team. To ensure contract targets (SLA'S) are maintained and 100% compliance is achieved. To manage and employ effective training and development for all engineering teams. Ensure primary skill sets and qualifications are managed and applicable / current to relevant roles. Effectively manage, review and approve all RAMS prior to any works being undertaken. To ensure effective supervision and communication to all staff and contractors so that they comply with all relevant policies, procedures, RAMS and guidelines set out on site. To produce accurate and timely reports and information as required by the Head of Hard Services. To ensure compliance with statutory, corporate and technical requirements. Act as advocate / technical specialist for engineering queries / challenges. Proactively manage the team employing high standards in work quality, team presentation, team communication and overall building engineering standards. To undertake and manage a scheduled monthly audit regime on Engineers / Subcontractor works completed. Provide where applicable relevant documentation and reports to the Admin team as evidence of activity / tasks being undertaken / completed. Undertake and liaise with Admin to confirmation and ordering of any materials or parts required for works / assignments issued to Engineering. Manage and review tasks / works assigned to Engineering and subcontractors for additional works (remedial works) identified from PPM or Reactive works. Form part of and contribute to the Business Continuity plan. Work within a shift system to undertaking attendance, audits, training and support on each shift rota. Daily liaison with internal teams / client / tenants and building users Attend management meetings as requested / directed by Senior management team Deputising in the absence of the Engineering Manager. About You: Hold a qualified / recognised technical skillset (City & Guilds or equivalent) Mechanical / Electrical bias. Supervisory or Management qualification. Knowledge of at least 5 years in a similar role and seniority. experience in a technical engineering role within building services maintenance industry. Demonstrable experience of managing reactive maintenance and PPMs in a commercial, high specification building / corporate site. Be professional and presentable at all times upholding the Mitie values and behaviours. Integrate well within a team and as an individual in either a lead or subordinate role. Commercial acumen and understanding of contracts, negotiation within the FM environment. Comprehensive knowledge of facilities management and maintenance. Good understanding of Microsoft Office platforms / packages Experience in managing work orders through a CAFM system Benefits: Wide range of retail discountsDiscounted gym membershipJoin our Cycle to Work schemeAccess to "CHROMA", our internal colleague-led diversity and inclusion community - join a