Job Description - Head of Workplace Experience & Estate Management (010579) Head of Workplace Experience & Estate Management - ( 010579 ) Primary Location Primary Location UK-ENG-London Other Locations Other Locations UK-ENG-Leeds Job Job Property Procurement and Security Organisation Organisation 130010 - PROPERTY DIVISION Job Posting Job Posting 15-Mar-2024, 1:50:06 PM Job Description - Head of Workplace Experience & Estate Management (Soft Services) The aim of the Central Operations Directorate is to create and maintain an effective, efficient, and resilient workplace experience across the Bank of England, embracing new ways of working in safe and secure ways. Within Central Operations, our Property Division is responsible for the Bank's entire property estate, including our facilities and maintenance operations, covering all our sites across the UK. The Head of Workplace Experience is a critical and exciting role, with full responsibility for actively managing the Bank's property portfolio and the delivery of soft services throughout the UK Central Bank. This includes our landmark, Grade I Listed, Threadneedle Street site, and nearby Moorgate offices, as well as our sites across the UK including Essex, Leeds, and smaller hub locations, ensuring the Bank connects with, and represent the people from across the country . This is an opportunity to lead a team of 45 FTE, as the Head of Workplace Experience & Estates, driving excellence in customer experience and continuous improvement to maximise the benefits of smarter working within a hybrid environment. The role requires creativity and a vision of where the future workplace needs to go, and the determination and drive to take it there. The successful candidate will need to be highly experienced and a confident negotiator, with a proven track-record of achieving value for money and managing supplier relationships. You will care deeply about your role in achieving carbon savings and maintaining prestigious premises which are home to the Bank's critical national infrastructure and UK Gold Reserves, as well as our 5,000 colleagues. As Head of Workplace Experience & Estates Management, you will ensure that the Bank's portfolio is being managed efficiently and soft services delivered throughout the Estate at the highest standard. These aspects play a key role in the Bank's Employee Value Proposition. With ownership for Estates Management, the role further ensures that our portfolio of properties align to business requirements and remain fit for purpose, both now and looking to the future. This includes driving improvements to maximise the benefits of smart working within a new hybrid environment, incorporating the Property sustainability agenda, and developing workplace policy, compliance, and design. This is an essential role that is vital to our continuous operation and futureproofing National Critical Infrastructure. Key responsibilities include: Strategic Focus - develop, promote, and deliver the Bank's Property strategy, supporting the Director of Property in providing strategic direction for the delivery model for all Soft FM Services and Estates Management related activities, and provide strategic direction for the supporting teams. Soft Services, Workplace and Estates Management - own end-to-end service delivery of Soft Services, Workplace and Estates Management and deliver an effective space management solution - including oversight of events set-up and the management of facilities such as reception and Helpdesk. Strategic Portfolio Management - set robust business cases to support recommendations and benefits towards the Property Strategy and ensure the delivery of Soft FM and Estates Management that meet the requirements of the Bank's business operations, optimising from a cost and Value for Money perspective, driving innovation, and maximising flexibility, smarter working and leveraging market opportunities. Finance - own Soft Services and Estates Management budget, leading robust cost management, managing and implementing capital investment plans and supporting the Director of Property (in collaboration with Head of Infrastructure) in Estates-wide strategic budget planning and allocations. Stakeholder Relationships -work with colleagues across the Central Operations Directorate to drive the development of Soft Services and Estates Management-specific policy and implementation plans and advise, steer and quality-assure all matters related to Soft Services and Estates Management. People Development - build and manage multi-disciplinary Soft Services and Estates Management teams, providing a development path, training and the development of technical expertise and work with the Director of Property to support joined up training, development, and succession planning activities across the whole of the Property function. Policy, Process, and Improvement -support the Director of Property with risk mitigation and build and implement a portfolio planning framework, processes, systems, reporting and data to drive focussed decision making and continuous improvement and drive a fully compliant approach to a safe working. Thought Leadership - provide expertise, thought leadership and authoritative advice across the whole Estate and implement environmental solutions across a complex portfolio. No. of direct reports - c. 3-4 Role Requirements Strong working background in workplace strategy, design, policy, project and programme management, space utilisation planning and change management preferably in historic or Listed buildings, with experience in smart buildings and how to implement smart building design. Superior customer service delivery demonstrating a constant drive for excellence in all aspects of soft service delivery, as measured through user feedback, improvements, and financially sound decisions . Proven expertise in managing complex estates and delivering superior customer service through events, reception facilities, helpdesk etc ., considering sustainability and Greening Government practices, implementing them within all property-related decisions. Proven expertise and track record in gaining trust of senior stakeholders in complex or high-risk property matters and managing potentially conflicting views. Well-developed inclusive leadership skills and dedication to developing your team. Demonstrable understanding of property function strategy and business planning, including current and future capability and capacity requirements, around topics such as Levelling Up and Net Zero. Experience in technology and innovation demonstrating the ability to apply a risk-based, research focussed approach to developing and testing new technology and practices, with experience in analytical decision making, converting data into strategic insight, applying this to all projects and property related decisions. Expertise in health & safety, compliance and inclusion providing robust professional advice to protect the Bank from any property related legal, financial, or H&S risk around building legislations, regulations and working procedures. Member of Royal Institute of Chartered Surveyors certified or equivalent. Post graduate qualification or equivalent in Property Management/Facilities management or applicable degree. You should not be put off from applying if you do not meet or do not have all of these criteria - we would actively encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be effective in this role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. This role can be based from either our Threadneedle St office in London or our Leeds office in the city centre. Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information This specific role offers a competitive base salary. We encourage flexible working . click apply for full job details
Mar 27, 2024
Full time
Job Description - Head of Workplace Experience & Estate Management (010579) Head of Workplace Experience & Estate Management - ( 010579 ) Primary Location Primary Location UK-ENG-London Other Locations Other Locations UK-ENG-Leeds Job Job Property Procurement and Security Organisation Organisation 130010 - PROPERTY DIVISION Job Posting Job Posting 15-Mar-2024, 1:50:06 PM Job Description - Head of Workplace Experience & Estate Management (Soft Services) The aim of the Central Operations Directorate is to create and maintain an effective, efficient, and resilient workplace experience across the Bank of England, embracing new ways of working in safe and secure ways. Within Central Operations, our Property Division is responsible for the Bank's entire property estate, including our facilities and maintenance operations, covering all our sites across the UK. The Head of Workplace Experience is a critical and exciting role, with full responsibility for actively managing the Bank's property portfolio and the delivery of soft services throughout the UK Central Bank. This includes our landmark, Grade I Listed, Threadneedle Street site, and nearby Moorgate offices, as well as our sites across the UK including Essex, Leeds, and smaller hub locations, ensuring the Bank connects with, and represent the people from across the country . This is an opportunity to lead a team of 45 FTE, as the Head of Workplace Experience & Estates, driving excellence in customer experience and continuous improvement to maximise the benefits of smarter working within a hybrid environment. The role requires creativity and a vision of where the future workplace needs to go, and the determination and drive to take it there. The successful candidate will need to be highly experienced and a confident negotiator, with a proven track-record of achieving value for money and managing supplier relationships. You will care deeply about your role in achieving carbon savings and maintaining prestigious premises which are home to the Bank's critical national infrastructure and UK Gold Reserves, as well as our 5,000 colleagues. As Head of Workplace Experience & Estates Management, you will ensure that the Bank's portfolio is being managed efficiently and soft services delivered throughout the Estate at the highest standard. These aspects play a key role in the Bank's Employee Value Proposition. With ownership for Estates Management, the role further ensures that our portfolio of properties align to business requirements and remain fit for purpose, both now and looking to the future. This includes driving improvements to maximise the benefits of smart working within a new hybrid environment, incorporating the Property sustainability agenda, and developing workplace policy, compliance, and design. This is an essential role that is vital to our continuous operation and futureproofing National Critical Infrastructure. Key responsibilities include: Strategic Focus - develop, promote, and deliver the Bank's Property strategy, supporting the Director of Property in providing strategic direction for the delivery model for all Soft FM Services and Estates Management related activities, and provide strategic direction for the supporting teams. Soft Services, Workplace and Estates Management - own end-to-end service delivery of Soft Services, Workplace and Estates Management and deliver an effective space management solution - including oversight of events set-up and the management of facilities such as reception and Helpdesk. Strategic Portfolio Management - set robust business cases to support recommendations and benefits towards the Property Strategy and ensure the delivery of Soft FM and Estates Management that meet the requirements of the Bank's business operations, optimising from a cost and Value for Money perspective, driving innovation, and maximising flexibility, smarter working and leveraging market opportunities. Finance - own Soft Services and Estates Management budget, leading robust cost management, managing and implementing capital investment plans and supporting the Director of Property (in collaboration with Head of Infrastructure) in Estates-wide strategic budget planning and allocations. Stakeholder Relationships -work with colleagues across the Central Operations Directorate to drive the development of Soft Services and Estates Management-specific policy and implementation plans and advise, steer and quality-assure all matters related to Soft Services and Estates Management. People Development - build and manage multi-disciplinary Soft Services and Estates Management teams, providing a development path, training and the development of technical expertise and work with the Director of Property to support joined up training, development, and succession planning activities across the whole of the Property function. Policy, Process, and Improvement -support the Director of Property with risk mitigation and build and implement a portfolio planning framework, processes, systems, reporting and data to drive focussed decision making and continuous improvement and drive a fully compliant approach to a safe working. Thought Leadership - provide expertise, thought leadership and authoritative advice across the whole Estate and implement environmental solutions across a complex portfolio. No. of direct reports - c. 3-4 Role Requirements Strong working background in workplace strategy, design, policy, project and programme management, space utilisation planning and change management preferably in historic or Listed buildings, with experience in smart buildings and how to implement smart building design. Superior customer service delivery demonstrating a constant drive for excellence in all aspects of soft service delivery, as measured through user feedback, improvements, and financially sound decisions . Proven expertise in managing complex estates and delivering superior customer service through events, reception facilities, helpdesk etc ., considering sustainability and Greening Government practices, implementing them within all property-related decisions. Proven expertise and track record in gaining trust of senior stakeholders in complex or high-risk property matters and managing potentially conflicting views. Well-developed inclusive leadership skills and dedication to developing your team. Demonstrable understanding of property function strategy and business planning, including current and future capability and capacity requirements, around topics such as Levelling Up and Net Zero. Experience in technology and innovation demonstrating the ability to apply a risk-based, research focussed approach to developing and testing new technology and practices, with experience in analytical decision making, converting data into strategic insight, applying this to all projects and property related decisions. Expertise in health & safety, compliance and inclusion providing robust professional advice to protect the Bank from any property related legal, financial, or H&S risk around building legislations, regulations and working procedures. Member of Royal Institute of Chartered Surveyors certified or equivalent. Post graduate qualification or equivalent in Property Management/Facilities management or applicable degree. You should not be put off from applying if you do not meet or do not have all of these criteria - we would actively encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be effective in this role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. This role can be based from either our Threadneedle St office in London or our Leeds office in the city centre. Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information This specific role offers a competitive base salary. We encourage flexible working . click apply for full job details
Facilities Coordinator Ref: 29941 Manchester The Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues. Main Job Responsibilities Manage the internal helpdesk for the client account, from task initiation to completion. Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs. Measure and report SLA response times, implementing escalation procedures when necessary. Communicate job progress and open tasks to clients and key stakeholders. Upload maintenance records/compliance certificates and amend asset information to the helpdesk database. Handle escalations efficiently to minimise client impact. Annually cleanse and refresh the electronic register, incorporating updates. Collate quotes from suppliers and monitor spending against pre-agreed values. Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes. Challenge contractor costs when deviations occur from the norm. Liaise with regional client managers to maintain information flow. Support monthly supplier reviews in collaboration with the wider team. Field internal calls to assist with task management and updates for key clients, customers, and stakeholders. Develop a thorough understanding of the contract's service delivery requirements. Build relationships and trust with internal and external stakeholders across multiple regions. Utilise company and client systems for data maintenance, updating, and extraction. Support new building openings, coordinating suppliers to meet strict deadlines. Regularly attend and review Macro communications to stay informed about current developments. The job holder should ideally have: Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel). Facilities Management experience within the engineering environment. Advanced Excel or database experience is advantageous. Ability to think creatively and provide innovative solutions. Strong administration skills with proven multitasking abilities. Ability to thrive in a fast-paced, real-time environment. Dedication to task completion and effective prioritization. Problem-solving mindset and ownership of solutions. Effective communication skills with a customer-focused approach. Team player with good organisational skills. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
Mar 25, 2024
Full time
Facilities Coordinator Ref: 29941 Manchester The Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues. Main Job Responsibilities Manage the internal helpdesk for the client account, from task initiation to completion. Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs. Measure and report SLA response times, implementing escalation procedures when necessary. Communicate job progress and open tasks to clients and key stakeholders. Upload maintenance records/compliance certificates and amend asset information to the helpdesk database. Handle escalations efficiently to minimise client impact. Annually cleanse and refresh the electronic register, incorporating updates. Collate quotes from suppliers and monitor spending against pre-agreed values. Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes. Challenge contractor costs when deviations occur from the norm. Liaise with regional client managers to maintain information flow. Support monthly supplier reviews in collaboration with the wider team. Field internal calls to assist with task management and updates for key clients, customers, and stakeholders. Develop a thorough understanding of the contract's service delivery requirements. Build relationships and trust with internal and external stakeholders across multiple regions. Utilise company and client systems for data maintenance, updating, and extraction. Support new building openings, coordinating suppliers to meet strict deadlines. Regularly attend and review Macro communications to stay informed about current developments. The job holder should ideally have: Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel). Facilities Management experience within the engineering environment. Advanced Excel or database experience is advantageous. Ability to think creatively and provide innovative solutions. Strong administration skills with proven multitasking abilities. Ability to thrive in a fast-paced, real-time environment. Dedication to task completion and effective prioritization. Problem-solving mindset and ownership of solutions. Effective communication skills with a customer-focused approach. Team player with good organisational skills. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
Facilities Assistant Woking - Travel around M3 / M4 corridor 27,000 - 32,000 As a result of recent successes and economic growth, our client, a leader in the property management world, is recruiting a Facilities Assistant to join their FM team. You will be supporting the facilities management who manage a mixed-use portfolio across the M3 / M4 corridor; with your main base being in Woking. As the Facilities Assistant, you will support a team of Facilities Manager's with the running of their property portfolio, which will consist of a mixed portfolio of properties, providing operational and administrative support to the team. Key Responsibilities include: Supporting the FM team with their day-to-day tasks; acting as a helpdesk / administrative function Raising Purchase Orders, and processing invoices in an efficient manner Carrying out site inspections and logging health & safety reports Scheduling of PPM schedules and liaising with contractors for any reactive issues Acting as a point of contact for tenant queries Liaising with hard & soft service partners This is a fantastic to join a company who takes pride in supporting their employees and will give you every opportunity to develop. This opportunity will suit someone who is seeking their second role within Facilities Management and that are keen to join a business that have a track record in promoting their employees; whilst offering unrivalled training and support. You will ideally have some exposure to working in a facilities management environment, whether that be as a Helpdesk Operative, Contract Support, Facilities Assistant, or a position of a similar ilk. Furthermore, if you hold an IOSH certificate, this will put you at an advantage. We are looking to speak with candidates who are enthusiastic, keen to learn and are passionate about wanting a career in facilities management. If this is you, then please apply today with a copy of your CV as our client are keen to starting meeting with candidates.
Mar 23, 2024
Full time
Facilities Assistant Woking - Travel around M3 / M4 corridor 27,000 - 32,000 As a result of recent successes and economic growth, our client, a leader in the property management world, is recruiting a Facilities Assistant to join their FM team. You will be supporting the facilities management who manage a mixed-use portfolio across the M3 / M4 corridor; with your main base being in Woking. As the Facilities Assistant, you will support a team of Facilities Manager's with the running of their property portfolio, which will consist of a mixed portfolio of properties, providing operational and administrative support to the team. Key Responsibilities include: Supporting the FM team with their day-to-day tasks; acting as a helpdesk / administrative function Raising Purchase Orders, and processing invoices in an efficient manner Carrying out site inspections and logging health & safety reports Scheduling of PPM schedules and liaising with contractors for any reactive issues Acting as a point of contact for tenant queries Liaising with hard & soft service partners This is a fantastic to join a company who takes pride in supporting their employees and will give you every opportunity to develop. This opportunity will suit someone who is seeking their second role within Facilities Management and that are keen to join a business that have a track record in promoting their employees; whilst offering unrivalled training and support. You will ideally have some exposure to working in a facilities management environment, whether that be as a Helpdesk Operative, Contract Support, Facilities Assistant, or a position of a similar ilk. Furthermore, if you hold an IOSH certificate, this will put you at an advantage. We are looking to speak with candidates who are enthusiastic, keen to learn and are passionate about wanting a career in facilities management. If this is you, then please apply today with a copy of your CV as our client are keen to starting meeting with candidates.
Commercial Building Manager Salary: 55,000 + Discretionary bonus Location: White City Hours: Full-time, On-site About the Company: Our client, a premier property management firm, is in search of an experienced Estate Manager to oversee operations at a distinctive retail and leisure destination in London. Key Responsibilities: Achieve client KPIs in line with the Property Management Agreement, implementing effective operational strategies. Serve as the primary point of contact for occupiers, providing guidance and support, and ensuring adherence to on-site building management policies. Manage service charge budgets, quarterly reporting, and reconciliation, while fostering strong relationships with engineering colleagues and service partners. Promote a positive user experience as a brand ambassador, supporting Socially Responsible Management initiatives, and ensuring ESG targets are achieved for the building(s) under your management. Lead minor project works, oversee tenant fit-outs, and disaster planning, while conducting building inspections and managing the helpdesk. Skills and Experience: Strong leadership skills with the ability to motivate teams and drive strategy. Exceptional attention to detail, organizational abilities, and a comprehensive understanding of service charge budgeting and property compliance. Outstanding customer service and relationship-building skills, coupled with experience in occupier fit-outs and landlord work. How to Apply: If you possess strong leadership skills and want to drive strategy while managing a dynamic team within the Estate, contact Bradley Austen at One Property Recruitment for further details and application. OPR are specialists in the property sector covering block management, estate management, build to rent, financial services, facilities management, and commercial management. Please do get in touch if you are looking for a new position or recruiting in the sector.
Mar 22, 2024
Full time
Commercial Building Manager Salary: 55,000 + Discretionary bonus Location: White City Hours: Full-time, On-site About the Company: Our client, a premier property management firm, is in search of an experienced Estate Manager to oversee operations at a distinctive retail and leisure destination in London. Key Responsibilities: Achieve client KPIs in line with the Property Management Agreement, implementing effective operational strategies. Serve as the primary point of contact for occupiers, providing guidance and support, and ensuring adherence to on-site building management policies. Manage service charge budgets, quarterly reporting, and reconciliation, while fostering strong relationships with engineering colleagues and service partners. Promote a positive user experience as a brand ambassador, supporting Socially Responsible Management initiatives, and ensuring ESG targets are achieved for the building(s) under your management. Lead minor project works, oversee tenant fit-outs, and disaster planning, while conducting building inspections and managing the helpdesk. Skills and Experience: Strong leadership skills with the ability to motivate teams and drive strategy. Exceptional attention to detail, organizational abilities, and a comprehensive understanding of service charge budgeting and property compliance. Outstanding customer service and relationship-building skills, coupled with experience in occupier fit-outs and landlord work. How to Apply: If you possess strong leadership skills and want to drive strategy while managing a dynamic team within the Estate, contact Bradley Austen at One Property Recruitment for further details and application. OPR are specialists in the property sector covering block management, estate management, build to rent, financial services, facilities management, and commercial management. Please do get in touch if you are looking for a new position or recruiting in the sector.
Randstad Construction & Property
Livingston, West Lothian
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to 26,000 depending on experience) Employment type: Full-time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle Email: Phone: (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 22, 2024
Full time
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to 26,000 depending on experience) Employment type: Full-time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle Email: Phone: (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
FM Multi-Skilled Technician Your new company Working for a privately owned construction and civil engineering business operating throughout the UK and Ireland . The business delivers construction, civil engineering and fit-out projects - and provides facilities management services - to various sectors including healthcare, education, defence, industrial, retail, sports venues, transport infrastructure, environmental, marine, commercial, residential and leisure. Your new role FM Multiskilled Engineer will be responsible for maintaining and repairing a range of mechanical assets as well as undertaking minor building fabric tasks across a variety of client locations. Carry out regular planned preventative maintenance visits on client's premises, completing reactive tasks and minor repairs as requested by the client. Ensure the execution of Planned Preventative Maintenance Tasks in line with the Contract Scope and Specification. Respond promptly and positively to service call requests from the Helpdesk and undertake reactive repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your Supervisor / Manager for direction. Order and maintain materials, tools and equipment, in accordance with company procedures. Manage the attendance of subcontractors and ensure they complete work to the agreed standards and within budgeted costs. Carry out remedial work, minor alterations and installations. Maintain asset registers ensuring all equipment is tagged. What you'll need to succeed Level 3 in Plumbing and Heating Full Driving Licence. Ability to use the Microsoft Office/ IT products. Previous experience gained in building services and/or facilities management, delivering planned and reactive maintenance. Desirable Low voltage Electrical Safety Trained. Legionella awareness training MEWP/IPAF Trained Previous experience of Computer Aided Facilities Management Systems. What you'll get in return Competitive salary 33 days annual leave entitlement Generous pension contributions Life Assurance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 22, 2024
Full time
FM Multi-Skilled Technician Your new company Working for a privately owned construction and civil engineering business operating throughout the UK and Ireland . The business delivers construction, civil engineering and fit-out projects - and provides facilities management services - to various sectors including healthcare, education, defence, industrial, retail, sports venues, transport infrastructure, environmental, marine, commercial, residential and leisure. Your new role FM Multiskilled Engineer will be responsible for maintaining and repairing a range of mechanical assets as well as undertaking minor building fabric tasks across a variety of client locations. Carry out regular planned preventative maintenance visits on client's premises, completing reactive tasks and minor repairs as requested by the client. Ensure the execution of Planned Preventative Maintenance Tasks in line with the Contract Scope and Specification. Respond promptly and positively to service call requests from the Helpdesk and undertake reactive repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your Supervisor / Manager for direction. Order and maintain materials, tools and equipment, in accordance with company procedures. Manage the attendance of subcontractors and ensure they complete work to the agreed standards and within budgeted costs. Carry out remedial work, minor alterations and installations. Maintain asset registers ensuring all equipment is tagged. What you'll need to succeed Level 3 in Plumbing and Heating Full Driving Licence. Ability to use the Microsoft Office/ IT products. Previous experience gained in building services and/or facilities management, delivering planned and reactive maintenance. Desirable Low voltage Electrical Safety Trained. Legionella awareness training MEWP/IPAF Trained Previous experience of Computer Aided Facilities Management Systems. What you'll get in return Competitive salary 33 days annual leave entitlement Generous pension contributions Life Assurance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
FM Technician Your new company Working for a privately owned construction and civil engineering business operating throughout the UK and Ireland . The business delivers construction, civil engineering and fit-out projects - and provides facilities management services - to various sectors including healthcare, education, defence, industrial, retail, sports venues, transport infrastructure, environmental, marine, commercial, residential and leisure. Your new role The FM Technician will be responsible for providing a Building Fabric planned and reactive maintenance service across a portfolio site. To be well-organised and ensure compliance with company and client health and safety policies and procedures. Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required. Ensure the execution of Planned and Reactive Maintenance Tasks in line with the Contract Scope and Specification. Respond promptly and positively to service call requests from the Helpdesk and undertake reactive repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your manager for directions. Order and maintain materials, tools and equipment, in accordance with company procedures. Maintain asset registers ensuring all equipment is tagged if applicable. Ensure all paperwork is completed accurately, on time and in line with company procedures What you'll need to succeed General Building Roof leaks repair, including gutter and gully repairs and replacement. Flooring - repair and replacement of vinyl and ceramic tiles (training can be provided) Install and repair internal cladding, wall tiling & edge protection Reactive maintenance works and first line response in relation to all general building tasks, including minor painting works Plumbing & Drainage First line response for all plumbing & drainage works Joinery Wall, floor, and associated fitting repairs. Ironmongery and hardware repair and replacement. Internal & external door repairs, replacement and inspections Planned maintenance inspections of fire doors Essential NVQ Level 2 Carpentry or similar is essential Desirable City & Guilds Carpentry & Joinery (6706) IPAF Trained Previous experience of Computer Aided Facilities Management Systems. CSCS Card Full Driving Licence Ability to use Microsoft Office/ IT products Good hands-on experience of building fabric maintenance tasks What you'll get in return Competitive salary 33 days annual leave entitlement Generous pension contributions Life Assurance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 22, 2024
Full time
FM Technician Your new company Working for a privately owned construction and civil engineering business operating throughout the UK and Ireland . The business delivers construction, civil engineering and fit-out projects - and provides facilities management services - to various sectors including healthcare, education, defence, industrial, retail, sports venues, transport infrastructure, environmental, marine, commercial, residential and leisure. Your new role The FM Technician will be responsible for providing a Building Fabric planned and reactive maintenance service across a portfolio site. To be well-organised and ensure compliance with company and client health and safety policies and procedures. Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required. Ensure the execution of Planned and Reactive Maintenance Tasks in line with the Contract Scope and Specification. Respond promptly and positively to service call requests from the Helpdesk and undertake reactive repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your manager for directions. Order and maintain materials, tools and equipment, in accordance with company procedures. Maintain asset registers ensuring all equipment is tagged if applicable. Ensure all paperwork is completed accurately, on time and in line with company procedures What you'll need to succeed General Building Roof leaks repair, including gutter and gully repairs and replacement. Flooring - repair and replacement of vinyl and ceramic tiles (training can be provided) Install and repair internal cladding, wall tiling & edge protection Reactive maintenance works and first line response in relation to all general building tasks, including minor painting works Plumbing & Drainage First line response for all plumbing & drainage works Joinery Wall, floor, and associated fitting repairs. Ironmongery and hardware repair and replacement. Internal & external door repairs, replacement and inspections Planned maintenance inspections of fire doors Essential NVQ Level 2 Carpentry or similar is essential Desirable City & Guilds Carpentry & Joinery (6706) IPAF Trained Previous experience of Computer Aided Facilities Management Systems. CSCS Card Full Driving Licence Ability to use Microsoft Office/ IT products Good hands-on experience of building fabric maintenance tasks What you'll get in return Competitive salary 33 days annual leave entitlement Generous pension contributions Life Assurance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Business Support Officer Bromley I am recruiting for a local authority who is looking for someone to assist the performance, compliance and data team deliver effective facilities management services across the estate. The Business Support Office will assist the Business Manager and Performance, Compliance and Data Manager in: Contract management activities including Helpdesk functions Financial administration and budget monitoring Stakeholder engagement Analysis of property data and production of reports Key Responsibilities To work with the outsourced helpdesk and CAFM to produce daily reports to track and monitor progress against facilities management tasks across the council's estate. To liaise directly with stakeholders to ensure that they are kept informed of progress with facilities management tasks effecting their use of council property, and to undertake customer satisfaction surveys as required by the Performance, Compliance and Data Manager. To assist the Performance, Compliance and Data Manager to manage supply chain performance, including collating information in relation to Key Performance Indicators and financial data. Liaising with contractors to ensure that compliance documentation is submitted and correctly uploaded to the CAFM, and producing reports on compliance across the estate, including identifying any tasks identified as being required to ensure continued compliance. To work with suppliers and stakeholders to schedule works and agree statutory compliance testing programmes. To support the implementation of workflows and processes that effectively manage maintenance requests are received and appropriately allocated.
Mar 19, 2024
Seasonal
Business Support Officer Bromley I am recruiting for a local authority who is looking for someone to assist the performance, compliance and data team deliver effective facilities management services across the estate. The Business Support Office will assist the Business Manager and Performance, Compliance and Data Manager in: Contract management activities including Helpdesk functions Financial administration and budget monitoring Stakeholder engagement Analysis of property data and production of reports Key Responsibilities To work with the outsourced helpdesk and CAFM to produce daily reports to track and monitor progress against facilities management tasks across the council's estate. To liaise directly with stakeholders to ensure that they are kept informed of progress with facilities management tasks effecting their use of council property, and to undertake customer satisfaction surveys as required by the Performance, Compliance and Data Manager. To assist the Performance, Compliance and Data Manager to manage supply chain performance, including collating information in relation to Key Performance Indicators and financial data. Liaising with contractors to ensure that compliance documentation is submitted and correctly uploaded to the CAFM, and producing reports on compliance across the estate, including identifying any tasks identified as being required to ensure continued compliance. To work with suppliers and stakeholders to schedule works and agree statutory compliance testing programmes. To support the implementation of workflows and processes that effectively manage maintenance requests are received and appropriately allocated.
Maintenance Facilities Engineer Hospitality and Retail Industry London Victoria Station Salary: £28-36,000 +benefits, career opportunities We are recruiting for Multiskilled Engineers / Handy people , to be based in Greater London to carry out reactive and remedial works in our clients site in Victoria train station. To provide an efficient and effective brand Maintenance service, planning and delivering a high-quality building fabric maintenance programme. The role: Carry out repair works as directed by the Maintenance Manager, Helpdesk and Unit Manager, making the best use of time, facilities, and maintenance systems to provide the most efficient and effective service to the units. Plan your own labour time within your allocated schedule to ensure localised problems are prioritised and managed effectively. Where necessary assist the helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service To ensure work orders are only taken via the Maintenance Helpdesk or the PDA s Apply technical knowledge to evaluate, assess and identify solutions for specific maintenance problems referring only non-routine/key problems to your line manager. Use all work equipment and personal PPE properly and in accordance with training received. Ensure compliance for all necessary Permit to Work Systems and safe systems of work. Ensure that all work is carried out using best practice and with reference to the Health and Safety procedures of the site and to operate within the Risk Assessment process. Demonstrate team working to ensure the complete maintenance service provided to the customer is high quality and delivered promptly where co-operation with others is required to complete the work. The people: Proven skills in solving building fabric faults. NVQ Level 2 or 3 City and Guilds in building maintenance, electrical, plumbing, or equivalent / relevant qualification Previous building / building maintenance experience Good all round handyperson skills in carpentry, plumbing, painting, and decorating, electrical installation, brick laying and tiling. Understand the maintenance requirements of Building Services assets associated within a multi-site retail and catering environment. Attention to detail and pride in the work delivered is essential! Prepared and excited to attend training programmes to develop skills further. Time management to ensure projects are completed on time. Good customer service skills conduct work with a smile is essential.
Mar 18, 2024
Full time
Maintenance Facilities Engineer Hospitality and Retail Industry London Victoria Station Salary: £28-36,000 +benefits, career opportunities We are recruiting for Multiskilled Engineers / Handy people , to be based in Greater London to carry out reactive and remedial works in our clients site in Victoria train station. To provide an efficient and effective brand Maintenance service, planning and delivering a high-quality building fabric maintenance programme. The role: Carry out repair works as directed by the Maintenance Manager, Helpdesk and Unit Manager, making the best use of time, facilities, and maintenance systems to provide the most efficient and effective service to the units. Plan your own labour time within your allocated schedule to ensure localised problems are prioritised and managed effectively. Where necessary assist the helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service To ensure work orders are only taken via the Maintenance Helpdesk or the PDA s Apply technical knowledge to evaluate, assess and identify solutions for specific maintenance problems referring only non-routine/key problems to your line manager. Use all work equipment and personal PPE properly and in accordance with training received. Ensure compliance for all necessary Permit to Work Systems and safe systems of work. Ensure that all work is carried out using best practice and with reference to the Health and Safety procedures of the site and to operate within the Risk Assessment process. Demonstrate team working to ensure the complete maintenance service provided to the customer is high quality and delivered promptly where co-operation with others is required to complete the work. The people: Proven skills in solving building fabric faults. NVQ Level 2 or 3 City and Guilds in building maintenance, electrical, plumbing, or equivalent / relevant qualification Previous building / building maintenance experience Good all round handyperson skills in carpentry, plumbing, painting, and decorating, electrical installation, brick laying and tiling. Understand the maintenance requirements of Building Services assets associated within a multi-site retail and catering environment. Attention to detail and pride in the work delivered is essential! Prepared and excited to attend training programmes to develop skills further. Time management to ensure projects are completed on time. Good customer service skills conduct work with a smile is essential.
This is a fantastic Facilities Manager opportunity to work for a leading law firm in their centrally based London office. This position will be responsible the efficient and effective running of the facilities of their corporate London office including supplier management, in-house team management, projects and a full remit of hard and soft services. Reporting into the Head of Facilities the role will oversee the helpdesk, coordinate the office services team (general office and archiving) and play a key role in environmental, health & safety and compliance. They require a candidate with good attention to detail and high standards and a strong background in office services/general office. You will be a team player, strong manager and be focussed on provision of first class office support and management. Recent FM experience within a law firm or financial services is essential.
Mar 15, 2024
Full time
This is a fantastic Facilities Manager opportunity to work for a leading law firm in their centrally based London office. This position will be responsible the efficient and effective running of the facilities of their corporate London office including supplier management, in-house team management, projects and a full remit of hard and soft services. Reporting into the Head of Facilities the role will oversee the helpdesk, coordinate the office services team (general office and archiving) and play a key role in environmental, health & safety and compliance. They require a candidate with good attention to detail and high standards and a strong background in office services/general office. You will be a team player, strong manager and be focussed on provision of first class office support and management. Recent FM experience within a law firm or financial services is essential.
Our client is an established regional Facilities Management and Maintenance provider Job Details Site Administrator required to join a service and maintenance team, based at a Government Defence Establishment Contract in Hereford. Working alongside an Area Manager and a link to the workforce, the main would include: Checking FM software system and issuing job packs to engineers handheld PDA s. Closing out of jobs on software system and uploading certification General Filing Sorting of purchase orders and associated paperwork. Scanning & emailing PO s to suppliers. Ordering parts and office supplies. Collating any purchase orders that require raising for 'Out Of Scope' works. Take phone calls from helpdesk and other incoming calls. Contact engineers on site with emergency jobs / tasks General typing of quotations, letters etc. Typing of invoices for work for other clients. Issuing to client and in-house accounts department. Collation of Tool Box Talks and any other pertinent health and safety paperwork along with issuing back to in-house office. Booking in sub-contractors and RDM engineers with site security to allow access. Arrange access into buildings for engineers and sub-contractors. Candidates are required to have good customer interface skills, telephone and communication skills and be able to prioritise workloads. Have excellent IT skills in Microsoft Office/Excel packages. it is preferable, but not essentail, that candidates have experience working on maintenance / service desk software systems. Hours: 08:00 to 16:30 Mon-Fri / 40 hrs per week If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. Vital Human Resources is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of their age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation. £24,000 per annum. Overtime and expenses paid 24 days holiday plus 8 bank holidays (total 32 days)
Mar 15, 2024
Full time
Our client is an established regional Facilities Management and Maintenance provider Job Details Site Administrator required to join a service and maintenance team, based at a Government Defence Establishment Contract in Hereford. Working alongside an Area Manager and a link to the workforce, the main would include: Checking FM software system and issuing job packs to engineers handheld PDA s. Closing out of jobs on software system and uploading certification General Filing Sorting of purchase orders and associated paperwork. Scanning & emailing PO s to suppliers. Ordering parts and office supplies. Collating any purchase orders that require raising for 'Out Of Scope' works. Take phone calls from helpdesk and other incoming calls. Contact engineers on site with emergency jobs / tasks General typing of quotations, letters etc. Typing of invoices for work for other clients. Issuing to client and in-house accounts department. Collation of Tool Box Talks and any other pertinent health and safety paperwork along with issuing back to in-house office. Booking in sub-contractors and RDM engineers with site security to allow access. Arrange access into buildings for engineers and sub-contractors. Candidates are required to have good customer interface skills, telephone and communication skills and be able to prioritise workloads. Have excellent IT skills in Microsoft Office/Excel packages. it is preferable, but not essentail, that candidates have experience working on maintenance / service desk software systems. Hours: 08:00 to 16:30 Mon-Fri / 40 hrs per week If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. Vital Human Resources is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of their age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation. £24,000 per annum. Overtime and expenses paid 24 days holiday plus 8 bank holidays (total 32 days)
Reference: /ST/01-03/1093/2 Job Title: Engineering Supervisor Salary: Competitive Working Hours: Monday to Friday - 37.5 hours per week Location: East of Scotland (Edinburgh) Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for an Engineering Supervisor to join our passionate and driven team in East of Scotland (Edinburgh)! The role of Contract Supervisor will have responsibility for the provision of first line supervision within a regional engineering area, this includes but not limited to engineering team supervision, client liaison and meeting attendance, and technical support to the helpdesk. The Supervisor will be proactive role, engaging across multiple layers of the contract to ensure continuity of service delivery in a fast-paced hard services contract, supporting local teams in maintenance and reactive works as well as scoping, quoting and overseeing the delivery of minor project works within a regional area. The role will support the Regional Engineering Manager and deputies where required. Customer relationship management is a key part of the role, to support current and emerging requirements within client organization and be part of a team which delivers excellent customer experience. The prospective candidate must or will obtain Non-Police Personnel Vetting Standards (NPPV) Level 2 and/or 3 in order to be considered for this role Your primary responsibilities will include: To complete weekly timesheet reviews and validate technical paperwork and statutory documentation. Be the appointed super user of handhelds, providing training and development to engineers in the proper use of FSI Go. Complete regular review of engineer and sub-contractor paperwork, identifying additional work opportunities and reactive repairs required from maintenance inspections. To complete audits of site logbooks, engineers and sub-contractor activities and ensure all tools, equipment and vehicle inspections are undertaken. To support the helpdesk with technical queries on reactive jobs, and support in monthly maintenance planning of core engineering PPM work. To attend where required regular site FM Meetings and provide quality updates on ongoing issues or challenges involving any aspect of M&E and Fabric services. Surveying, measuring and providing estimates accurately To deputize for the Regional Manager for any specific duties requested. To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide emergency callout response for the client as required and work as part of a call out Rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To provide a professional service and represent the company in a way which ensures customer satisfaction. To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times. Working in a safe manner at all times, complying with current Health & Safety legislation and Company H&S policy. About You: Applicant must have the right to work in the UK Time Served Engineer in Mechanical, Electrical, or Building Fabric type trade with at least 2 years full post apprenticeship experience Has/or can obtain security clearance to NPPV Level 2 level (mandatory requirement to work on contract CSCS Skills card. PASMA/IPAF Previous experience working within building maintenance, projects and minor works environment. Full clean driving license Full disclosure is a contractual requirement. Continuous requirement to ongoing training to meet the needs of the role. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Mar 09, 2024
Full time
Reference: /ST/01-03/1093/2 Job Title: Engineering Supervisor Salary: Competitive Working Hours: Monday to Friday - 37.5 hours per week Location: East of Scotland (Edinburgh) Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for an Engineering Supervisor to join our passionate and driven team in East of Scotland (Edinburgh)! The role of Contract Supervisor will have responsibility for the provision of first line supervision within a regional engineering area, this includes but not limited to engineering team supervision, client liaison and meeting attendance, and technical support to the helpdesk. The Supervisor will be proactive role, engaging across multiple layers of the contract to ensure continuity of service delivery in a fast-paced hard services contract, supporting local teams in maintenance and reactive works as well as scoping, quoting and overseeing the delivery of minor project works within a regional area. The role will support the Regional Engineering Manager and deputies where required. Customer relationship management is a key part of the role, to support current and emerging requirements within client organization and be part of a team which delivers excellent customer experience. The prospective candidate must or will obtain Non-Police Personnel Vetting Standards (NPPV) Level 2 and/or 3 in order to be considered for this role Your primary responsibilities will include: To complete weekly timesheet reviews and validate technical paperwork and statutory documentation. Be the appointed super user of handhelds, providing training and development to engineers in the proper use of FSI Go. Complete regular review of engineer and sub-contractor paperwork, identifying additional work opportunities and reactive repairs required from maintenance inspections. To complete audits of site logbooks, engineers and sub-contractor activities and ensure all tools, equipment and vehicle inspections are undertaken. To support the helpdesk with technical queries on reactive jobs, and support in monthly maintenance planning of core engineering PPM work. To attend where required regular site FM Meetings and provide quality updates on ongoing issues or challenges involving any aspect of M&E and Fabric services. Surveying, measuring and providing estimates accurately To deputize for the Regional Manager for any specific duties requested. To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide emergency callout response for the client as required and work as part of a call out Rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To provide a professional service and represent the company in a way which ensures customer satisfaction. To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times. Working in a safe manner at all times, complying with current Health & Safety legislation and Company H&S policy. About You: Applicant must have the right to work in the UK Time Served Engineer in Mechanical, Electrical, or Building Fabric type trade with at least 2 years full post apprenticeship experience Has/or can obtain security clearance to NPPV Level 2 level (mandatory requirement to work on contract CSCS Skills card. PASMA/IPAF Previous experience working within building maintenance, projects and minor works environment. Full clean driving license Full disclosure is a contractual requirement. Continuous requirement to ongoing training to meet the needs of the role. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
FM Helpdesk and Performance Manager.
£38,000 - £42,000 + benefits.
Temporary to Permanent
London
We have a fantastic opportunity for an experienced Facilities Management individual to lead and develop the Helpdesk funtion within this established contract.
Working for this exceptional Facilities Management service provider you will have direct responsibility for the management of the FM Helpdesk and Performance team. This is a temporary to permanent position (role to become permanent swiftly).
Within the role you will:
Manage the FM Helpdesk
Monitor and develop Facilities Management performance
Log, monitor and escalate Facilities Management building issues
Liaise with and update clients
Monitor KPI's/SLA's
Manage the CAFM system
Monitor and escalate performance issues
Carry out performance reviews
Support the Facilities Management teams with operational and contractor updates
Manage a small FM Helpdesk/Scheduling team
Attend meetings with senior Facilities Management teams and customers
Train, support and develop the teamYou will need FM Helpdesk / CAFM system experience as well as Supervisor/Management experience.
This is a fantastic contract with an exceptional hardworking and friendly team. Please do apply with your CV or contact me (Hayley Evans/PSR Solutions) directly
Feb 03, 2023
FM Helpdesk and Performance Manager.
£38,000 - £42,000 + benefits.
Temporary to Permanent
London
We have a fantastic opportunity for an experienced Facilities Management individual to lead and develop the Helpdesk funtion within this established contract.
Working for this exceptional Facilities Management service provider you will have direct responsibility for the management of the FM Helpdesk and Performance team. This is a temporary to permanent position (role to become permanent swiftly).
Within the role you will:
Manage the FM Helpdesk
Monitor and develop Facilities Management performance
Log, monitor and escalate Facilities Management building issues
Liaise with and update clients
Monitor KPI's/SLA's
Manage the CAFM system
Monitor and escalate performance issues
Carry out performance reviews
Support the Facilities Management teams with operational and contractor updates
Manage a small FM Helpdesk/Scheduling team
Attend meetings with senior Facilities Management teams and customers
Train, support and develop the teamYou will need FM Helpdesk / CAFM system experience as well as Supervisor/Management experience.
This is a fantastic contract with an exceptional hardworking and friendly team. Please do apply with your CV or contact me (Hayley Evans/PSR Solutions) directly
Helpdesk Administrator:
I am currently recruiting for a Helpdesk administrator to join a great team to help assist in the smooth running of a building. I am looking for someone with strong customer service and administrative skills who will provide support to the contracts administrator on site.
Benefits:
Up to £30k salary
Opportunity to work for one of the city's leading companies
Great company benefits
Standard Monday to Friday schedule
Responsibilities
Assist the Business Support Manager with the control of contract specific requirements in order to maintain monthly reports
Provide day-to-day management of the CAFM system
Monitor and manage outstanding job sheets to keep all paperwork up to date
Liaise with technical staff, engineers, managers and clients
Provide exceptional customer service
Support with administration within the work environmentThe strongest candidate will have:
Previous experience in a helpdesk role
Strong IT skills
Experience with CAFM and Microsoft packages
Enthusiastic attitude to work
Experience working in facilities management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Sep 15, 2022
Permanent
Helpdesk Administrator:
I am currently recruiting for a Helpdesk administrator to join a great team to help assist in the smooth running of a building. I am looking for someone with strong customer service and administrative skills who will provide support to the contracts administrator on site.
Benefits:
Up to £30k salary
Opportunity to work for one of the city's leading companies
Great company benefits
Standard Monday to Friday schedule
Responsibilities
Assist the Business Support Manager with the control of contract specific requirements in order to maintain monthly reports
Provide day-to-day management of the CAFM system
Monitor and manage outstanding job sheets to keep all paperwork up to date
Liaise with technical staff, engineers, managers and clients
Provide exceptional customer service
Support with administration within the work environmentThe strongest candidate will have:
Previous experience in a helpdesk role
Strong IT skills
Experience with CAFM and Microsoft packages
Enthusiastic attitude to work
Experience working in facilities management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Helpdesk Administrator:
I am currently recruiting for a Helpdesk administrator to join a great team to help assist in the smooth running of a building. I am looking for someone with strong customer service and administrative skills who will provide support to the contracts administrator on site.
Benefits:
Up to £30k salary
Opportunity to work for one of the city's leading companies
Great company benefits
Standard Monday to Friday schedule
Responsibilities
Assist the Business Support Manager with the control of contract specific requirements in order to maintain monthly reports
Provide day-to-day management of the CAFM system
Monitor and manage outstanding job sheets to keep all paperwork up to date
Liaise with technical staff, engineers, managers and clients
Provide exceptional customer service
Support with administration within the work environmentThe strongest candidate will have:
Previous experience in a helpdesk role
Strong IT skills
Experience with CAFM and Microsoft packages
Enthusiastic attitude to work
Experience working in facilities management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Sep 15, 2022
Permanent
Helpdesk Administrator:
I am currently recruiting for a Helpdesk administrator to join a great team to help assist in the smooth running of a building. I am looking for someone with strong customer service and administrative skills who will provide support to the contracts administrator on site.
Benefits:
Up to £30k salary
Opportunity to work for one of the city's leading companies
Great company benefits
Standard Monday to Friday schedule
Responsibilities
Assist the Business Support Manager with the control of contract specific requirements in order to maintain monthly reports
Provide day-to-day management of the CAFM system
Monitor and manage outstanding job sheets to keep all paperwork up to date
Liaise with technical staff, engineers, managers and clients
Provide exceptional customer service
Support with administration within the work environmentThe strongest candidate will have:
Previous experience in a helpdesk role
Strong IT skills
Experience with CAFM and Microsoft packages
Enthusiastic attitude to work
Experience working in facilities management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Mobile Facilities Assistant
Location; Kingston
Full-time; Monday - Friday- 40 hrs
Contract/Temp - Permanent
Salary; from £19,500 to £21,500 per annum dependent on experience
Working for a large and well-established Facilities Maintenance Company on a local authority contract. We are looking for a FM Assistant to join to exciting contract based in Kingston.
Duties Include;
Porterage duties (Moves & changes, furniture management & moves, etc)
Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner
Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.
Comply fully with Health, Safety & Environmental policies.
General janitorial duties as requested
Minor building fabric repairs
Minor decorating tasks
Weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc)
Set up tables and chairs according to floor plans for all events
Ensuring all areas are kept clean, tidy, well stocked and ready for business.It is a condition of this assignment that workers must provide proof of full Covid-19 vaccination (with both doses received at least 14 days prior to commencing the assignment)
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community
Jan 21, 2022
Mobile Facilities Assistant
Location; Kingston
Full-time; Monday - Friday- 40 hrs
Contract/Temp - Permanent
Salary; from £19,500 to £21,500 per annum dependent on experience
Working for a large and well-established Facilities Maintenance Company on a local authority contract. We are looking for a FM Assistant to join to exciting contract based in Kingston.
Duties Include;
Porterage duties (Moves & changes, furniture management & moves, etc)
Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner
Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.
Comply fully with Health, Safety & Environmental policies.
General janitorial duties as requested
Minor building fabric repairs
Minor decorating tasks
Weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc)
Set up tables and chairs according to floor plans for all events
Ensuring all areas are kept clean, tidy, well stocked and ready for business.It is a condition of this assignment that workers must provide proof of full Covid-19 vaccination (with both doses received at least 14 days prior to commencing the assignment)
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community
Anderselite are working on behalf of a leading construction, facilities management and property developer to recruit a FM Helpdesk Operator into their FM division in Salford.
Reporting to the FM Helpdesk Manager, you will be responsible for updating and maintaining records effectively within a helpdesk operation.
Duties:
• Managing the upkeep of the quotation process, by issuing the quote number, typing and filing the quote, and request updates for any outstanding quotations.
• Co-ordinating with clients
• Dealing with Suppliers and Sub-contractors
• Maintaining an accurate log of all preventative and reactive works
• Preparation and typing of quotations, and updating of correspondence files
• Co-ordinating telephone and day to day enquiries relating to the portfolio onto the helpdesk through CAFM system.
• Management of sub-contractors records on the portfolio, raising orders for ad-hoc and specialist works requests.
• Liaising with Help Desk and disseminating information relating to call-outs and collation of call out rota
• Raising purchase orders and receipt of goods to site on the instruction of the management team, and maintain in good order the systems for effective financial monitoring.
• Collation of paperwork regarding accident reports and site audits/inspections
• Adhere to documented management systems
• Support and back up for other help desk operators.
The candidate:
• Motivated individual and team player
• Excellent customer service skills with experience developing positive relationships with key client contacts
• Experience on the telephone with a good telephone manner
• Working knowledge of Microsoft Office Software - Word, Excel, PowerPoint
• Experience working with CAFM systems - Concept would be an advantage
• Excellent organisation skills and able to prioritize own workload
• Good communication skills at all levels
• Excellent attention to deail
• Able to work to own initiative
In return you will receive an attractive and competitive salary dependent on experience plus benefits package, you will also receive further personal growth and development of your career!
For more information on this role. please contact me directly on (phone number removed) or send me your CV - (url removed)
Oct 08, 2021
Permanent
Anderselite are working on behalf of a leading construction, facilities management and property developer to recruit a FM Helpdesk Operator into their FM division in Salford.
Reporting to the FM Helpdesk Manager, you will be responsible for updating and maintaining records effectively within a helpdesk operation.
Duties:
• Managing the upkeep of the quotation process, by issuing the quote number, typing and filing the quote, and request updates for any outstanding quotations.
• Co-ordinating with clients
• Dealing with Suppliers and Sub-contractors
• Maintaining an accurate log of all preventative and reactive works
• Preparation and typing of quotations, and updating of correspondence files
• Co-ordinating telephone and day to day enquiries relating to the portfolio onto the helpdesk through CAFM system.
• Management of sub-contractors records on the portfolio, raising orders for ad-hoc and specialist works requests.
• Liaising with Help Desk and disseminating information relating to call-outs and collation of call out rota
• Raising purchase orders and receipt of goods to site on the instruction of the management team, and maintain in good order the systems for effective financial monitoring.
• Collation of paperwork regarding accident reports and site audits/inspections
• Adhere to documented management systems
• Support and back up for other help desk operators.
The candidate:
• Motivated individual and team player
• Excellent customer service skills with experience developing positive relationships with key client contacts
• Experience on the telephone with a good telephone manner
• Working knowledge of Microsoft Office Software - Word, Excel, PowerPoint
• Experience working with CAFM systems - Concept would be an advantage
• Excellent organisation skills and able to prioritize own workload
• Good communication skills at all levels
• Excellent attention to deail
• Able to work to own initiative
In return you will receive an attractive and competitive salary dependent on experience plus benefits package, you will also receive further personal growth and development of your career!
For more information on this role. please contact me directly on (phone number removed) or send me your CV - (url removed)
The Facilities/ Mechanical Technicians are responsible for developing, providing and maintaining a high standard of building fabric services throughout all Foster+Partners’ offices, property and various site offices. The facilities team provide a high level of support to our Global Award Winning Practice, we pride ourselves on customer service and continuously seek opportunities for innovation and improvement.
Role definition Job Title: Facilities Technician, Mechanical Maintenance
Reporting to: Facilities Manager on a day to day basis and ultimately to the Head of Facilities
Responsibilities
Develop, provide and maintain a high standard of building fabric services throughout all Foster+Partners’ offices and property and various site offices, as required from time to time whilst continuously seeking opportunities for improvement
Knowledge of Fan coil units and AHU’s, BMS monitoring, Legionella awareness (basic understanding), monitoring of building temperatures and air quality and awareness of plant room areas and their basic upkeep
Undertake planned and unplanned maintenance tasks on building fabric systems
Carry out minor project, decorating, plumbing and project management works as required
Respond to Facilities Help Desk requests, providing a professional and timely service
Supervise specialist maintenance and installation contractors, both within and outside normal working hours
Source, order and cost materials and parts as required.
To set up service providers, order all materials and update all stock levels throughout.
Thorough knowledge of and compliance with Foster+Partners procedures and standards
To administer all work request from the Service Now helpdesk to all Facilities technicians. Completion of all SLA’s and closing of task within the helpdesk
Administer all aspects of the Service Now PPM module and to control, issue and close the contractor’s side of the PPM.
To administer and log all access equipment utilised with all Foster+Partners sites and issue with tags for health and safety compliance.
Work closely with all team members to understand workloads.
Attend weekly briefing meeting with Maintenance Supervisor / Manager for project work, workload discussions and any issues operating to the team
Qualities and skills required
Able to demonstrate ability to undertake the above responsibilities
Previous experience and or related qualifications in maintenance work, particularly in building fabric/joinery/carpentry/plumbing would be an advantage.
Pro-active, and able to work on own initiative and under minimal supervision with consistent attention to detail
Good written and verbal communication skills - articulate and diplomatic manner
Excellent interpersonal skills, able to work independently and as part of an effective team
Able to deal with people at all levels both internally and externally as there is a requirement to liaise with contractors and internal staff
Previous experience in dealing with customers
Ability to prioritise tasks and manage time effectively
Resilient to cope with conflicting demands and able to prioritise duties and work under pressure while remaining calm and resilient at all times
Be self-motivated, enthusiastic, flexible and helpful
Physically able to carry out the responsibilities of the role
Discretion, confidentiality and loyalty
Ability to work the hours required of the position which are 40 hours per week which will be variable and dependent on project requirements. The standard hours will vary between 8.00 am and 7.00 pm Monday to Friday and will on occasions include weekends
Although notice will be given where possible due to the nature of the position this may be required at short notice to deal with emergencies for example
To work within a team providing assistance to other trades to finalise all aspects of maintenance.
Nov 30, 2020
Full time
The Facilities/ Mechanical Technicians are responsible for developing, providing and maintaining a high standard of building fabric services throughout all Foster+Partners’ offices, property and various site offices. The facilities team provide a high level of support to our Global Award Winning Practice, we pride ourselves on customer service and continuously seek opportunities for innovation and improvement.
Role definition Job Title: Facilities Technician, Mechanical Maintenance
Reporting to: Facilities Manager on a day to day basis and ultimately to the Head of Facilities
Responsibilities
Develop, provide and maintain a high standard of building fabric services throughout all Foster+Partners’ offices and property and various site offices, as required from time to time whilst continuously seeking opportunities for improvement
Knowledge of Fan coil units and AHU’s, BMS monitoring, Legionella awareness (basic understanding), monitoring of building temperatures and air quality and awareness of plant room areas and their basic upkeep
Undertake planned and unplanned maintenance tasks on building fabric systems
Carry out minor project, decorating, plumbing and project management works as required
Respond to Facilities Help Desk requests, providing a professional and timely service
Supervise specialist maintenance and installation contractors, both within and outside normal working hours
Source, order and cost materials and parts as required.
To set up service providers, order all materials and update all stock levels throughout.
Thorough knowledge of and compliance with Foster+Partners procedures and standards
To administer all work request from the Service Now helpdesk to all Facilities technicians. Completion of all SLA’s and closing of task within the helpdesk
Administer all aspects of the Service Now PPM module and to control, issue and close the contractor’s side of the PPM.
To administer and log all access equipment utilised with all Foster+Partners sites and issue with tags for health and safety compliance.
Work closely with all team members to understand workloads.
Attend weekly briefing meeting with Maintenance Supervisor / Manager for project work, workload discussions and any issues operating to the team
Qualities and skills required
Able to demonstrate ability to undertake the above responsibilities
Previous experience and or related qualifications in maintenance work, particularly in building fabric/joinery/carpentry/plumbing would be an advantage.
Pro-active, and able to work on own initiative and under minimal supervision with consistent attention to detail
Good written and verbal communication skills - articulate and diplomatic manner
Excellent interpersonal skills, able to work independently and as part of an effective team
Able to deal with people at all levels both internally and externally as there is a requirement to liaise with contractors and internal staff
Previous experience in dealing with customers
Ability to prioritise tasks and manage time effectively
Resilient to cope with conflicting demands and able to prioritise duties and work under pressure while remaining calm and resilient at all times
Be self-motivated, enthusiastic, flexible and helpful
Physically able to carry out the responsibilities of the role
Discretion, confidentiality and loyalty
Ability to work the hours required of the position which are 40 hours per week which will be variable and dependent on project requirements. The standard hours will vary between 8.00 am and 7.00 pm Monday to Friday and will on occasions include weekends
Although notice will be given where possible due to the nature of the position this may be required at short notice to deal with emergencies for example
To work within a team providing assistance to other trades to finalise all aspects of maintenance.
Construction Recruitment
Cambridge , Cambridgeshire
We are looking to recruit a Facilities Manager for our client a professional services business based in Cambridgeshire. You will play an integral role in the development of the facilities management offering of the business as they seek to grow their portfolio of national clients. You will support the business development team in a role of subject matter expert on all bids and take responsibility for the full lifecycle of FM service delivery.
As the Facilities Manager you will be responsible for the facilities management, where you will be expected to grow and manage a team of professionals with a focus on service excellence. As the team grows you will co-ordinate the production of performance reports, analysis of the results and appropriate action to ensure continuous improvement and present all reports to the Head of Department.
Reporting to the Head of Facilities Management, the role is to ensure that the estate is maintained and managed to ensure compliance and a high standard of service, with a focus on value for money at all times.
Main duties and key responsibilities
Overall responsibility for each building’s fabric and facilities
Maintaining statutory compliance
Production of annual service charge budgets
Management of spend against budget (with variance reporting)
Procurement of planned and reactive contractors
Contract management
Performance evaluation of service providers
Regular inspections
Evaluation of facilities
Planning, implementing & monitoring standards
Liaison with tenants
Insurance claims
Project Management
Auditing health, safety & welfare facilities & facilities services
Trouble-shooting
Oversight of jobs administered by the FM Helpdesk
Skill & Experience
NEBOSH Diploma preferred
Relevant professional qualifications (e.g. IWFM/MRICS)
Strong communication skills
Strong customer service ethos
Significant relevant Facilities Management experience including portfolio and budget responsibility
Employee Benefits
Competitive salary
Company car or car allowance
Company pension scheme
Subsidised gym membership
Perkbox (vouchers and discounts on shopping and entertainment)
Cycle to work scheme
This is an exciting opportunity to develop a career in a professional environment with a focus on quality of customer service and strong financial and legislative controls.
Nov 25, 2020
Full time
We are looking to recruit a Facilities Manager for our client a professional services business based in Cambridgeshire. You will play an integral role in the development of the facilities management offering of the business as they seek to grow their portfolio of national clients. You will support the business development team in a role of subject matter expert on all bids and take responsibility for the full lifecycle of FM service delivery.
As the Facilities Manager you will be responsible for the facilities management, where you will be expected to grow and manage a team of professionals with a focus on service excellence. As the team grows you will co-ordinate the production of performance reports, analysis of the results and appropriate action to ensure continuous improvement and present all reports to the Head of Department.
Reporting to the Head of Facilities Management, the role is to ensure that the estate is maintained and managed to ensure compliance and a high standard of service, with a focus on value for money at all times.
Main duties and key responsibilities
Overall responsibility for each building’s fabric and facilities
Maintaining statutory compliance
Production of annual service charge budgets
Management of spend against budget (with variance reporting)
Procurement of planned and reactive contractors
Contract management
Performance evaluation of service providers
Regular inspections
Evaluation of facilities
Planning, implementing & monitoring standards
Liaison with tenants
Insurance claims
Project Management
Auditing health, safety & welfare facilities & facilities services
Trouble-shooting
Oversight of jobs administered by the FM Helpdesk
Skill & Experience
NEBOSH Diploma preferred
Relevant professional qualifications (e.g. IWFM/MRICS)
Strong communication skills
Strong customer service ethos
Significant relevant Facilities Management experience including portfolio and budget responsibility
Employee Benefits
Competitive salary
Company car or car allowance
Company pension scheme
Subsidised gym membership
Perkbox (vouchers and discounts on shopping and entertainment)
Cycle to work scheme
This is an exciting opportunity to develop a career in a professional environment with a focus on quality of customer service and strong financial and legislative controls.
Associate Director Commercial Property management Birmingham
This opportunity is for a leading property consultancy out of their Birmingham office. 12 Months FTC paying up to £58k + car allowance + benefits etc. Working with a Director managing and assisting with the management of properties for some of their larger clients.
The role
The individual is to take immediate responsibility and ownership of managing their own clients and their buildings.
These may include overseas investors, UK Institutions and Property Companies.
Assist the Director in increasing the team’s fee income through new business and cross selling.
Support the Director in managing the team and the wider services, including Facilities Managers and Client Finance staff working on their instructions.
Undertaking regular service charge expenditure monitoring and reporting
Liaising with property management accounts team on production of annual service charge budgets, approving reconciliations, rent raising reports
Management of income arrears and recovery, invoice approvals, setting up new properties, completing change notes, updating the Helpdesk and Tramps, etc
Due diligence for acquisitions and disposals
Attending client meetings
Attendance and positive contributions at team and department meetings
What you need
Degree level qualification
RICS Qualified or equivalent work experience
Proven experience within a commercial property management department or similar, specifically with a Client facing background.
Managing Lease events, rent reviews and expiries
Dealing with tenant applications proactively
Good Landlord and Tenant knowledge
Property Management Accounting knowledge - Statements of Account, service charges, arrears recovery, etc
Good working knowledge of Microsoft Excel, Word and Outlook
Nov 24, 2020
Full time
Associate Director Commercial Property management Birmingham
This opportunity is for a leading property consultancy out of their Birmingham office. 12 Months FTC paying up to £58k + car allowance + benefits etc. Working with a Director managing and assisting with the management of properties for some of their larger clients.
The role
The individual is to take immediate responsibility and ownership of managing their own clients and their buildings.
These may include overseas investors, UK Institutions and Property Companies.
Assist the Director in increasing the team’s fee income through new business and cross selling.
Support the Director in managing the team and the wider services, including Facilities Managers and Client Finance staff working on their instructions.
Undertaking regular service charge expenditure monitoring and reporting
Liaising with property management accounts team on production of annual service charge budgets, approving reconciliations, rent raising reports
Management of income arrears and recovery, invoice approvals, setting up new properties, completing change notes, updating the Helpdesk and Tramps, etc
Due diligence for acquisitions and disposals
Attending client meetings
Attendance and positive contributions at team and department meetings
What you need
Degree level qualification
RICS Qualified or equivalent work experience
Proven experience within a commercial property management department or similar, specifically with a Client facing background.
Managing Lease events, rent reviews and expiries
Dealing with tenant applications proactively
Good Landlord and Tenant knowledge
Property Management Accounting knowledge - Statements of Account, service charges, arrears recovery, etc
Good working knowledge of Microsoft Excel, Word and Outlook