Are you an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation? The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. They are looking for someone who must have a clean UK driving license and access to their own vehicle. Duties Include: Providing comprehensive management and support service for homeless households placed in privately leased and hostel type accommodation under Part VII of the Housing Act 1996. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Keep your details on your application and I'll be in touch!
Mar 28, 2024
Full time
Are you an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation? The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. They are looking for someone who must have a clean UK driving license and access to their own vehicle. Duties Include: Providing comprehensive management and support service for homeless households placed in privately leased and hostel type accommodation under Part VII of the Housing Act 1996. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Keep your details on your application and I'll be in touch!
TSR Recruitment Limited
Nottingham, Nottinghamshire
TS Recruitment are working with a leading Housing Maintenance / Property Services Contractor who are recruiting an RLO / TLO based in Nottingham for a kitchen and bathroom installation contract. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This is a permanent, full time opportunity, Monday to Friday.
Mar 26, 2024
Full time
TS Recruitment are working with a leading Housing Maintenance / Property Services Contractor who are recruiting an RLO / TLO based in Nottingham for a kitchen and bathroom installation contract. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This is a permanent, full time opportunity, Monday to Friday.
Role Purpose The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders Responsibilities Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Deliver key housing management services to a high standard, ensuring that activities are delivered on time Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Requirements An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords Experience working in a housing association or council in the required field of work Experience of managing complex casework and following through successfully Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment. Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. Contract Initial 12 month contract with the opportunity to extend Monday to Friday 9am to 5pm (IN OFFICE) PAYE via Umbrella If you are interested in this position AND meet the requirements, APPLY NOW!
Mar 26, 2024
Seasonal
Role Purpose The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders Responsibilities Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Deliver key housing management services to a high standard, ensuring that activities are delivered on time Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Requirements An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords Experience working in a housing association or council in the required field of work Experience of managing complex casework and following through successfully Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment. Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. Contract Initial 12 month contract with the opportunity to extend Monday to Friday 9am to 5pm (IN OFFICE) PAYE via Umbrella If you are interested in this position AND meet the requirements, APPLY NOW!
Assets Officer / Maintenance Officer required by a Housing Association based in Belfast on a permanent basis Your new company The services of Hays have been retained by our client, a large Housing Association based in Belfast, to recruit a Property Maintenance Officer / Assets Officer on a permanent basis. Your new role You will deliver a professional, technical and customer-facing estate maintenance service, working flexibly and collaboratively with colleagues, proactively identifying areas for service improvement. The organisation is currently seeking to add to their Maintenance / Assets team in the following areas: response maintenance / planned maintenance / adaptations to and the refurbishment of existing properties. Dependent on the department that you join, your key duties will include:Responding to complaints in accordance with the Directorate's procedures.Monitoring and reporting on contractor and consultant performance. Completing pre and post, as well as void property inspections and issuing works orders.Checking and authorising invoices for work undertaken, controlling and managing costs.Monitoring and reporting on expenditure against budgeted amounts.Supervising works on site, authorising and accepting completed works.Responding to repair complaints / requests including follow-up actions to resolve the issue.Carrying out and preparing property survey reports including cost estimates.Assisting in the collation and delivery of Cyclical, Servicing, Major Repairs and Refurbishment Programmes.Inspecting and reviewing aspects of Association stock e.g. Asbestos, DDA, and Fire Risk Assessments, generating any orders for remedial work thereafter.Administering approved property adaptations for tenants with disabilities, including liaison with occupational therapists, and claiming grant from the Northern Ireland Housing Executive. What you'll need to succeed To be considered for this position, you must possess: A level five qualification (e.g., HND) or above in a related discipline such as, Estate Management, Building Surveying, Construction with 18 months' relevant experience within a construction or maintenance environment, or;If you do not possess the level of qualification outlined above, you should have a minimum of three years' relevant experience within a construction or maintenance environment as outlined above.A current full driving licence and access to a suitable form of transport.IT literacy with demonstrable experience of Microsoft Office. What you'll get in return This is a permanent position which offers the opportunity to work with a large Housing Association based in Belfast in an important role that will ensure the quality of tenant's homes.Alongside a competitive basic salary is a wider benefits package which includes a great pension, healthcare and holiday entitlement. What you need to do now Please contact Andrew McLarnon to discuss thisposition in confidence. Alternatively, please apply using the link attached toregister your interest. #
Mar 22, 2024
Full time
Assets Officer / Maintenance Officer required by a Housing Association based in Belfast on a permanent basis Your new company The services of Hays have been retained by our client, a large Housing Association based in Belfast, to recruit a Property Maintenance Officer / Assets Officer on a permanent basis. Your new role You will deliver a professional, technical and customer-facing estate maintenance service, working flexibly and collaboratively with colleagues, proactively identifying areas for service improvement. The organisation is currently seeking to add to their Maintenance / Assets team in the following areas: response maintenance / planned maintenance / adaptations to and the refurbishment of existing properties. Dependent on the department that you join, your key duties will include:Responding to complaints in accordance with the Directorate's procedures.Monitoring and reporting on contractor and consultant performance. Completing pre and post, as well as void property inspections and issuing works orders.Checking and authorising invoices for work undertaken, controlling and managing costs.Monitoring and reporting on expenditure against budgeted amounts.Supervising works on site, authorising and accepting completed works.Responding to repair complaints / requests including follow-up actions to resolve the issue.Carrying out and preparing property survey reports including cost estimates.Assisting in the collation and delivery of Cyclical, Servicing, Major Repairs and Refurbishment Programmes.Inspecting and reviewing aspects of Association stock e.g. Asbestos, DDA, and Fire Risk Assessments, generating any orders for remedial work thereafter.Administering approved property adaptations for tenants with disabilities, including liaison with occupational therapists, and claiming grant from the Northern Ireland Housing Executive. What you'll need to succeed To be considered for this position, you must possess: A level five qualification (e.g., HND) or above in a related discipline such as, Estate Management, Building Surveying, Construction with 18 months' relevant experience within a construction or maintenance environment, or;If you do not possess the level of qualification outlined above, you should have a minimum of three years' relevant experience within a construction or maintenance environment as outlined above.A current full driving licence and access to a suitable form of transport.IT literacy with demonstrable experience of Microsoft Office. What you'll get in return This is a permanent position which offers the opportunity to work with a large Housing Association based in Belfast in an important role that will ensure the quality of tenant's homes.Alongside a competitive basic salary is a wider benefits package which includes a great pension, healthcare and holiday entitlement. What you need to do now Please contact Andrew McLarnon to discuss thisposition in confidence. Alternatively, please apply using the link attached toregister your interest. #
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
Mar 21, 2024
Seasonal
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
Our client, a prominent LA based in South London have a new opportunity for a AST Housing Officer on a 1 year FTC paying 151 per day PAYE / 190 per day Umbrella rate. Main Purpose of Role The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Liveability Team deliver the Vulnerable Residents Offer. To lead on the liaison with homes on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council's reputation and landlord/tenant relationship Key Unit Accountabilities Service delivery Deliver key housing management services to a high standard, ensuring that activities are delivered on time To maintain a presence on the estate for a minimum of 21 hours per week, becoming a mainstay of the community and a reassuring presence for residents Hold partner agencies to account, for example Serco & Pinnacle, by proactive monitoring and reporting of non-compliance with their service level agreements Lead on investigations and written responses when member enquiries come in from ward councillors Support Public Health and the company with engagement activities on the estates, including some occasional evening and weekend work, dealing with all housing casework to enable master-planning work to carry on unhindered without distractions Identify instances where mitigation panels are required and coordinate the meeting, ensuring the resident(s) involved are able to participate fully Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications Respond to complaints, members' enquiries and problems of service delivery which are within the post holder's responsibility and make suggestions for improving service delivery Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements Ensure the delivery of all services comply with relevant legislation and regulation. Investigate and manage abandoned properties Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Investigate and process tenancy changes e.g. succession, assignment, mutual exchange Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety To monitor contracts providing estates services To produce Estate Plans and work with other service areas to deliver these To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy To investigate and manage other key breaches of tenancy e.g sub-letting To provide reports i.e. on management transfers or case work and actions To work effectively with partner agencies Identify the need for and promote tenant participation and community development initiatives Organise and attend community meetings, forums and events including evenings and occasionally at weekends Performance management Contribute to the successful delivery of all KPIs within the Liveability Team remit Be aware of company's overall aims of objectives Please note, there is no opportunity for hybrid working, work is expected to be delivered on site and in the office.
Mar 21, 2024
Contract
Our client, a prominent LA based in South London have a new opportunity for a AST Housing Officer on a 1 year FTC paying 151 per day PAYE / 190 per day Umbrella rate. Main Purpose of Role The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Liveability Team deliver the Vulnerable Residents Offer. To lead on the liaison with homes on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council's reputation and landlord/tenant relationship Key Unit Accountabilities Service delivery Deliver key housing management services to a high standard, ensuring that activities are delivered on time To maintain a presence on the estate for a minimum of 21 hours per week, becoming a mainstay of the community and a reassuring presence for residents Hold partner agencies to account, for example Serco & Pinnacle, by proactive monitoring and reporting of non-compliance with their service level agreements Lead on investigations and written responses when member enquiries come in from ward councillors Support Public Health and the company with engagement activities on the estates, including some occasional evening and weekend work, dealing with all housing casework to enable master-planning work to carry on unhindered without distractions Identify instances where mitigation panels are required and coordinate the meeting, ensuring the resident(s) involved are able to participate fully Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications Respond to complaints, members' enquiries and problems of service delivery which are within the post holder's responsibility and make suggestions for improving service delivery Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements Ensure the delivery of all services comply with relevant legislation and regulation. Investigate and manage abandoned properties Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Investigate and process tenancy changes e.g. succession, assignment, mutual exchange Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety To monitor contracts providing estates services To produce Estate Plans and work with other service areas to deliver these To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy To investigate and manage other key breaches of tenancy e.g sub-letting To provide reports i.e. on management transfers or case work and actions To work effectively with partner agencies Identify the need for and promote tenant participation and community development initiatives Organise and attend community meetings, forums and events including evenings and occasionally at weekends Performance management Contribute to the successful delivery of all KPIs within the Liveability Team remit Be aware of company's overall aims of objectives Please note, there is no opportunity for hybrid working, work is expected to be delivered on site and in the office.
Moxie is seeking a dynamic and dedicated a Housing Officer / Neighbourhood Manager for an exciting 6-8-month contract opportunity, with a leading Housing Association in Newport. The important bits Position: Neighbourhood Manager Location: Hybrid working - Newport / Community-Based / Home-Based Salary: FTE 31,165 per annum Contract: 6-8 months Hours: Monday to Friday, 9am-5pm (agile working) Start Date: Early April 2024 What you'll do as the Neighbourhood Manager? Act as a key liaison between residents and the housing association. Oversee all aspects of neighbourhood management for a small patch of 300 general needs properties. You will oversee tenancy management, allocations, lettings, complaint management, anti-social behaviour (low to high needs cases), tenant disputes, low level rent arrears and tenant engagement. Work with a specialist income and anti-social behaviour team to resolve complex and high-priority cases. Implement strategies to enhance community well-being and satisfaction. Address resident concerns and ensure timely resolution of issues. Collaborate with stakeholders to drive initiatives for community improvement. Foster a sense of belonging and pride within the neighbourhood. What You'll Bring: Passion for social housing, community development and improving quality of life. Excellent interpersonal and problem-solving skills Demonstrable social housing experience in tenancy management, income/rent recovery, community safety/ASB or lettings and allocations. Ability to multitask and prioritise in a fast-paced environment. Positive attitude and a commitment to building strong, inclusive communities. A full driving licence, with access to a car. Ready to take the next step in your social housing career and make a difference? Apply now and join our client in shaping vibrant, thriving neighbourhoods together! For more information, please contact Rich Thomas at Moxie People today.
Mar 19, 2024
Contract
Moxie is seeking a dynamic and dedicated a Housing Officer / Neighbourhood Manager for an exciting 6-8-month contract opportunity, with a leading Housing Association in Newport. The important bits Position: Neighbourhood Manager Location: Hybrid working - Newport / Community-Based / Home-Based Salary: FTE 31,165 per annum Contract: 6-8 months Hours: Monday to Friday, 9am-5pm (agile working) Start Date: Early April 2024 What you'll do as the Neighbourhood Manager? Act as a key liaison between residents and the housing association. Oversee all aspects of neighbourhood management for a small patch of 300 general needs properties. You will oversee tenancy management, allocations, lettings, complaint management, anti-social behaviour (low to high needs cases), tenant disputes, low level rent arrears and tenant engagement. Work with a specialist income and anti-social behaviour team to resolve complex and high-priority cases. Implement strategies to enhance community well-being and satisfaction. Address resident concerns and ensure timely resolution of issues. Collaborate with stakeholders to drive initiatives for community improvement. Foster a sense of belonging and pride within the neighbourhood. What You'll Bring: Passion for social housing, community development and improving quality of life. Excellent interpersonal and problem-solving skills Demonstrable social housing experience in tenancy management, income/rent recovery, community safety/ASB or lettings and allocations. Ability to multitask and prioritise in a fast-paced environment. Positive attitude and a commitment to building strong, inclusive communities. A full driving licence, with access to a car. Ready to take the next step in your social housing career and make a difference? Apply now and join our client in shaping vibrant, thriving neighbourhoods together! For more information, please contact Rich Thomas at Moxie People today.
Resident Liaison Officer You will be the key point of contract for all resident engagement across the contract, working closely along side the Community Liaison Manager. My client is looking for new starters on a fixed term contract. Possibility of leading into a perm role. Main duties: Build and develop working relationships with the supply chain. To be a friendly face for the residents - answering an questions or concerns they may have. Taking part in drop in sessions, resident meetings/events/pre construction surveys. Anticipate and clarify community concerns to ensure issues can be handled proactively and project impediments minimised or removed. Write and produce project communications to meet the needs of the local community. Key Skills: Strong interpersonal and communication skills. Good networking skills Good reporting skills including collating, recording and analysing data Able to deal with tense and critical situations in a sensitive and diplomatic way Be politically aware and work with both customer and project team Able to work on own initiative Demonstrated experience in a similar role Good understanding of the construction industry Experience of working directly with residents/tenants/communities and TRA's Covering all travel expenses + benefits
Mar 15, 2024
Contract
Resident Liaison Officer You will be the key point of contract for all resident engagement across the contract, working closely along side the Community Liaison Manager. My client is looking for new starters on a fixed term contract. Possibility of leading into a perm role. Main duties: Build and develop working relationships with the supply chain. To be a friendly face for the residents - answering an questions or concerns they may have. Taking part in drop in sessions, resident meetings/events/pre construction surveys. Anticipate and clarify community concerns to ensure issues can be handled proactively and project impediments minimised or removed. Write and produce project communications to meet the needs of the local community. Key Skills: Strong interpersonal and communication skills. Good networking skills Good reporting skills including collating, recording and analysing data Able to deal with tense and critical situations in a sensitive and diplomatic way Be politically aware and work with both customer and project team Able to work on own initiative Demonstrated experience in a similar role Good understanding of the construction industry Experience of working directly with residents/tenants/communities and TRA's Covering all travel expenses + benefits
Senior Neighbourhood Housing Officer This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Job Role To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: Communal internal and external areas on estates. Complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions.
Mar 15, 2024
Full time
Senior Neighbourhood Housing Officer This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Job Role To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: Communal internal and external areas on estates. Complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions.
This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Responsibilities To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to the council's Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date Tenancy Enforcement and non-compliance with tenancy terms and conditions Requirements Must have experience working in a housing association or council in the neighbourhood housing Must have experience managing a team of staff Contract Initial 3 month contract with the opportunity to extend PAYE via Umbrella Part Time position 3 days a week If you are interested in this position and meet the requirements, APPLY NOW!
Mar 15, 2024
Full time
This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Responsibilities To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to the council's Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date Tenancy Enforcement and non-compliance with tenancy terms and conditions Requirements Must have experience working in a housing association or council in the neighbourhood housing Must have experience managing a team of staff Contract Initial 3 month contract with the opportunity to extend PAYE via Umbrella Part Time position 3 days a week If you are interested in this position and meet the requirements, APPLY NOW!
My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).
Mar 15, 2024
Seasonal
My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).
Job Title: Senior Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 26 P/H (Umbrella) Job Type: Temporary This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. The Role: To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions The Candidate: Holds a relevant professional qualification or is following a course of study leading to the above Experience of dealing with complex enquiries from tenants, leaseholders, members and internal and external partners Detailed knowledge and understanding of current issues facing social housing and London's local authorities. How to Apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed).
Mar 15, 2024
Seasonal
Job Title: Senior Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 26 P/H (Umbrella) Job Type: Temporary This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. The Role: To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions The Candidate: Holds a relevant professional qualification or is following a course of study leading to the above Experience of dealing with complex enquiries from tenants, leaseholders, members and internal and external partners Detailed knowledge and understanding of current issues facing social housing and London's local authorities. How to Apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed).
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Mar 15, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Gifted and Talented Recruitment
Scunthorpe, Lincolnshire
Our client is a professional commercial and successful electrical contracting business based in Grimsby. They are working on projects in Scunthorpe and looking to recruit a Tenant Liaison Officer to support clients in their buildings with updates and deal with queries. To apply for the role you will have great communication skills, an use of initaitive whilst being able to undertake duties alone but will also be surrounding by colleagues undertaking the work. You will liaise closely with the Contract Manager and the central office by calls and emails and report any issues and relay mesages to tenants too. You will also undetake general admin duties and emailing too. 9am to 5pm, Monday to Friday with an hour for lunch and the contract will run for 3-6 months. Based in Scunthorpe.
Mar 15, 2024
Contract
Our client is a professional commercial and successful electrical contracting business based in Grimsby. They are working on projects in Scunthorpe and looking to recruit a Tenant Liaison Officer to support clients in their buildings with updates and deal with queries. To apply for the role you will have great communication skills, an use of initaitive whilst being able to undertake duties alone but will also be surrounding by colleagues undertaking the work. You will liaise closely with the Contract Manager and the central office by calls and emails and report any issues and relay mesages to tenants too. You will also undetake general admin duties and emailing too. 9am to 5pm, Monday to Friday with an hour for lunch and the contract will run for 3-6 months. Based in Scunthorpe.
Technical Officer Vacancy Permanent Opportunity via BRC Job: Technical Officer/Property Inspector Location: Blaenau Gwent Salary: £34,833 Hours: 37 per week (Monday-Friday) BRC are working with a dynamic and community-focused organisation dedicated to providing quality housing solutions. We are currently seeking a highly motivated and detail-oriented individual for the role of Technical Officer. In this key position, you will be responsible for conducting thorough property inspections, ensuring compliance with safety and quality standards, and contributing to the overall maintenance and improvement of the housing portfolio. Your responsibilities will include: Conduct routine inspections of residential properties to identify any maintenance or repair needs. Ensure compliance with health and safety regulations and other relevant standards. Inspect, monitor, record and diagnose defects including damp, condensation, and mould. Carry out stock condition surveys. Document inspection findings and maintain accurate records. Collaborate with other team members such as the surveyors, contractors, and external partners to coordinate maintenance and repair activities. Provide technical expertise and support to resolve property-related issues. Contribute to the development and implementation of property maintenance strategies. Key Requirements: Previous experience in property inspections or a related field. Experience of tenant liaison. Strong knowledge of health and safety regulations. SSSTS certificate or willing to work towards Experience of using Microsoft Office including Word, Excel, and PowerPoint. Experience of the tendering process and contract administration. Experience of risk assessments relating to construction works. Experience of programming and controlling building work. Benefits: Hybrid working arrangements. Flexi Time Free Parking at the office. 33 days annual leave (including bank holidays) Training and professional development opportunities Defined contribution pension scheme up to 9% Occupational sick pay And many more Additional Information: Must have a full, clean driving licence. Equipment will be provided. Training on the system will be provided. Don't miss out on this exciting opportunity to join a dynamic team dedicated to excellence in property maintenance. Apply now and help to deliver outstanding housing solutions in Blaenau Gwent! To apply, please submit your CV outlining your relevant experience and qualifications to this site or call Emma on (phone number removed) We will be reviewing applications on an ongoing basis until the position is filled.
Mar 15, 2024
Full time
Technical Officer Vacancy Permanent Opportunity via BRC Job: Technical Officer/Property Inspector Location: Blaenau Gwent Salary: £34,833 Hours: 37 per week (Monday-Friday) BRC are working with a dynamic and community-focused organisation dedicated to providing quality housing solutions. We are currently seeking a highly motivated and detail-oriented individual for the role of Technical Officer. In this key position, you will be responsible for conducting thorough property inspections, ensuring compliance with safety and quality standards, and contributing to the overall maintenance and improvement of the housing portfolio. Your responsibilities will include: Conduct routine inspections of residential properties to identify any maintenance or repair needs. Ensure compliance with health and safety regulations and other relevant standards. Inspect, monitor, record and diagnose defects including damp, condensation, and mould. Carry out stock condition surveys. Document inspection findings and maintain accurate records. Collaborate with other team members such as the surveyors, contractors, and external partners to coordinate maintenance and repair activities. Provide technical expertise and support to resolve property-related issues. Contribute to the development and implementation of property maintenance strategies. Key Requirements: Previous experience in property inspections or a related field. Experience of tenant liaison. Strong knowledge of health and safety regulations. SSSTS certificate or willing to work towards Experience of using Microsoft Office including Word, Excel, and PowerPoint. Experience of the tendering process and contract administration. Experience of risk assessments relating to construction works. Experience of programming and controlling building work. Benefits: Hybrid working arrangements. Flexi Time Free Parking at the office. 33 days annual leave (including bank holidays) Training and professional development opportunities Defined contribution pension scheme up to 9% Occupational sick pay And many more Additional Information: Must have a full, clean driving licence. Equipment will be provided. Training on the system will be provided. Don't miss out on this exciting opportunity to join a dynamic team dedicated to excellence in property maintenance. Apply now and help to deliver outstanding housing solutions in Blaenau Gwent! To apply, please submit your CV outlining your relevant experience and qualifications to this site or call Emma on (phone number removed) We will be reviewing applications on an ongoing basis until the position is filled.
Resident Liaison Officer Our client is a main contractor focusing on the social housing sector in reactive works and planned maintenance; you will be responsible for acting as the company s representation to the residents across the contract. This role will be covering various properties across the Essex (Thurrock) area, focusing on replacement of doors and windows, and retrofit installations. Main Responsibilities Inform residents by way of an introduction letter introducing the client and the work to be carried out at the property. Ensure residents are kept informed of the progress and advise the next stage of works or any changes to the programme. To be the first point of contact by providing a polite, helpful, and flexible service to residents and staff in resolving difficulties and complaints regarding the works by liaising with all parties involved. Maintain good relationships with residents and high levels of client satisfaction and care ensuring a smooth uninterrupted work flow with minimal disruption. Assist with Property Condition Audits with the tenant for each occupied property before any work starts. Maintain records & ensure documentation is collated and stored in line with company policies, and keeping residents contact information in strict confidentiality. Candidate Specification Effective communication and people skills. Reliable / Good timekeeping. Willingness to undertake courses useful to the role. Ability to work as part of a team. Computer literate in word / excel. Driving license required and use of a car. Other information: Monday to Friday - 8am till 5pm Salary dependent on experience + car allowance + mileage Need to have previous experience
Mar 15, 2024
Full time
Resident Liaison Officer Our client is a main contractor focusing on the social housing sector in reactive works and planned maintenance; you will be responsible for acting as the company s representation to the residents across the contract. This role will be covering various properties across the Essex (Thurrock) area, focusing on replacement of doors and windows, and retrofit installations. Main Responsibilities Inform residents by way of an introduction letter introducing the client and the work to be carried out at the property. Ensure residents are kept informed of the progress and advise the next stage of works or any changes to the programme. To be the first point of contact by providing a polite, helpful, and flexible service to residents and staff in resolving difficulties and complaints regarding the works by liaising with all parties involved. Maintain good relationships with residents and high levels of client satisfaction and care ensuring a smooth uninterrupted work flow with minimal disruption. Assist with Property Condition Audits with the tenant for each occupied property before any work starts. Maintain records & ensure documentation is collated and stored in line with company policies, and keeping residents contact information in strict confidentiality. Candidate Specification Effective communication and people skills. Reliable / Good timekeeping. Willingness to undertake courses useful to the role. Ability to work as part of a team. Computer literate in word / excel. Driving license required and use of a car. Other information: Monday to Friday - 8am till 5pm Salary dependent on experience + car allowance + mileage Need to have previous experience
Hales Group is seeking a Housing Officer to join our client s team on a temporary basis for 6-8 months to effectively manage the letting of properties in a given area patch and to provide a proactive and efficient housing management service for residents. Your Key Responsibilities as Housing Officer will be; Be responsible for the letting of Void properties in a given geographical patch and to keep the loss of void rent to a minimum. To liaise with colleagues from associated teams to select and appropriately let properties to those in housing need, tenants are supported and tenancies are sustained. To effectively monitor and enforce Tenancy conditions that reflect the organisations policies and procedures. Be accountable and proactive in listening and responding to Tenant s needs in the communities where they live. Where appropriate effectively signpost and liaise with third parties in order to give further guidance and advice for residents To ensure that all policies and procedures carried out in an efficient and effective manner that cost effective and value for money. To undertake such other duties as may reasonably be required compatible with and/or arising from those listed above. To promote and adhere to the workplace values of our organisation. To be considered for the role of Housing Officer you will have; Three years experience of working in a housing environment Knowledge and good understanding of Housing Law, Housing Benefit regulations, Welfare Rights Use of software systems in day to day duties. Dealing with the public in difficult situations Liaison with other partners and agencies Ability to communicate and negotiate effectively with internal and external agencies / partners / departments as well as tenants To be able to recognise potential wider social concerns that may be apparent when carrying out duties such as child welfare, domestic violence et Full valid UK driving licence Enhanced DBS Check HOURS: Monday to Friday 37 hours LOCATION: Lowestoft SALARY: £26,421 to £32,076 per annum DOE TERM: Temporary - up to 8 months Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
Mar 15, 2024
Full time
Hales Group is seeking a Housing Officer to join our client s team on a temporary basis for 6-8 months to effectively manage the letting of properties in a given area patch and to provide a proactive and efficient housing management service for residents. Your Key Responsibilities as Housing Officer will be; Be responsible for the letting of Void properties in a given geographical patch and to keep the loss of void rent to a minimum. To liaise with colleagues from associated teams to select and appropriately let properties to those in housing need, tenants are supported and tenancies are sustained. To effectively monitor and enforce Tenancy conditions that reflect the organisations policies and procedures. Be accountable and proactive in listening and responding to Tenant s needs in the communities where they live. Where appropriate effectively signpost and liaise with third parties in order to give further guidance and advice for residents To ensure that all policies and procedures carried out in an efficient and effective manner that cost effective and value for money. To undertake such other duties as may reasonably be required compatible with and/or arising from those listed above. To promote and adhere to the workplace values of our organisation. To be considered for the role of Housing Officer you will have; Three years experience of working in a housing environment Knowledge and good understanding of Housing Law, Housing Benefit regulations, Welfare Rights Use of software systems in day to day duties. Dealing with the public in difficult situations Liaison with other partners and agencies Ability to communicate and negotiate effectively with internal and external agencies / partners / departments as well as tenants To be able to recognise potential wider social concerns that may be apparent when carrying out duties such as child welfare, domestic violence et Full valid UK driving licence Enhanced DBS Check HOURS: Monday to Friday 37 hours LOCATION: Lowestoft SALARY: £26,421 to £32,076 per annum DOE TERM: Temporary - up to 8 months Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Position: Site Manager
Type of Work: Social Housing Refurbishment - Reroofing works
Job Type: Permanent
Location: Initially Skipton, but sites across West Yorkshire & Lancashire area
Salary: £32k
My client are a well-established, reputable Social Housing Contractor who specialise in planned maintenance and repairs to Housing Stock across West Yorkshire, Lancashire and Greater Manchester areas. They specialise within re-roofing works but also undertake other aspects of planned maintenance including windows & doors and kitchens & bathrooms etc.
As a result of an increase in work, they are looking to recruit a Site Manager to manage a re-roofing scheme. The initial site is in Skipton, with future sites being in West Yorkshire & Lancashire areas.
As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be:
Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget
Monitoring health and safety on site
Attending progress meetings, client meetings
Liaising with tenants and resolving any issues that may arise
The successful candidate MUST have a proven track record of working as a Site Manager within the Social Housing sector, ideally with experience managing re-roofing schemes.
Alternatively, the position would suit someone with a roofing trade background who has management experience in the construction industry.
You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness.
In addition, you must hold a CSCS card, SMSTS and valid First Aid. Scaffold Inspection or Working at Heights is ideal but not essential.
If you are interested in the position and would like to apply, please send your CV to Stephanie at Fawkes and Reece by following the link below
Feb 03, 2023
Permanent
Position: Site Manager
Type of Work: Social Housing Refurbishment - Reroofing works
Job Type: Permanent
Location: Initially Skipton, but sites across West Yorkshire & Lancashire area
Salary: £32k
My client are a well-established, reputable Social Housing Contractor who specialise in planned maintenance and repairs to Housing Stock across West Yorkshire, Lancashire and Greater Manchester areas. They specialise within re-roofing works but also undertake other aspects of planned maintenance including windows & doors and kitchens & bathrooms etc.
As a result of an increase in work, they are looking to recruit a Site Manager to manage a re-roofing scheme. The initial site is in Skipton, with future sites being in West Yorkshire & Lancashire areas.
As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be:
Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget
Monitoring health and safety on site
Attending progress meetings, client meetings
Liaising with tenants and resolving any issues that may arise
The successful candidate MUST have a proven track record of working as a Site Manager within the Social Housing sector, ideally with experience managing re-roofing schemes.
Alternatively, the position would suit someone with a roofing trade background who has management experience in the construction industry.
You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness.
In addition, you must hold a CSCS card, SMSTS and valid First Aid. Scaffold Inspection or Working at Heights is ideal but not essential.
If you are interested in the position and would like to apply, please send your CV to Stephanie at Fawkes and Reece by following the link below
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail