MMP Consultancy are looking to recruit to an Homelessness Officer join a fantastic Local Authority Association based in Surrey on a temporary hybrid contract. To provide comprehensive housing advice to the public to prevent homelessness where possible, enable customers to make informed decisions based on an understanding of the options available to them and to maximise the use of good quality housing across all tenures. This will be a temporary role paying 30.00 an hour. Duties: Provide, as a member of the Housing Options Team, a comprehensive housing options service to the public, including retaining their current accommodation, obtaining alternative accommodation, debt counselling, mortgage advice, welfare benefits and income maximisation advice, advice on landlord and tenant disputes and generally wherever possible to assist individuals to secure accommodation suitable for their needs, within the council's current homeless prevention agenda and financial and policy constraints. Offer free, confidential and impartial information and advice to the public about their housing rights and obligations under legislation and Council policy either in the Town Hall or alternative locations as appropriate. Provide advice about the provisions of Part VI and Part VII of the Housing Act 1996, Homelessness Act 2002, Homelessness Reduction Act 2017 and Localism Act 2011. Investigate the circumstances of people presenting to the Council as homeless and to determine, in accordance with current legislation, case law and the Code of Guidance issued to local authorities by the Department of Communities and Local Government, what duties the Council has towards them and to issue legal and robust notification plans and decision letters accordingly. Arrange for homeless applicants to be placed in temporary accommodation where a duty to do so has been triggered in accordance with current legislation and procedures. Ensure the most effective use is made of temporary accommodation, especially in relation to the cost to the Council of providing it and to the needs of the applicant. Refer homeless applicants to other Local Authorities where appropriate. Arrange for the storage of furniture and belongings of homeless applicants, where the Council has a duty to assist them with this, in accordance with current procedures. Write up detailed case notes, reports and housing plans, ensure that up-to-date file notes and other records, including computerised records are maintained, conduct correspondence and deal with telephone enquiries as appropriate. Skills & Abilities Able to work on own initiative Able to prioritise workloads and meet deadlines Excellent communication skills at all levels Developed negotiating skills Good written and oral communications skills Be confident and competent with standard IT packages Proven decision making skills Good numeracy skills Detailed and extensive knowledge of the current legislation and duties owed to persons by the Council under Parts VI and VII of the Housing Act 1996, Homelessness Act 2002, Homelessness Reduction Act 2017, Localism Act 2011 and its application. Detailed and extensive knowledge of the current Code of Guidance for Local Authorities, Relevant Case Law and its application. Title: Homelessness Officer Location: Crawley
Apr 18, 2024
Seasonal
MMP Consultancy are looking to recruit to an Homelessness Officer join a fantastic Local Authority Association based in Surrey on a temporary hybrid contract. To provide comprehensive housing advice to the public to prevent homelessness where possible, enable customers to make informed decisions based on an understanding of the options available to them and to maximise the use of good quality housing across all tenures. This will be a temporary role paying 30.00 an hour. Duties: Provide, as a member of the Housing Options Team, a comprehensive housing options service to the public, including retaining their current accommodation, obtaining alternative accommodation, debt counselling, mortgage advice, welfare benefits and income maximisation advice, advice on landlord and tenant disputes and generally wherever possible to assist individuals to secure accommodation suitable for their needs, within the council's current homeless prevention agenda and financial and policy constraints. Offer free, confidential and impartial information and advice to the public about their housing rights and obligations under legislation and Council policy either in the Town Hall or alternative locations as appropriate. Provide advice about the provisions of Part VI and Part VII of the Housing Act 1996, Homelessness Act 2002, Homelessness Reduction Act 2017 and Localism Act 2011. Investigate the circumstances of people presenting to the Council as homeless and to determine, in accordance with current legislation, case law and the Code of Guidance issued to local authorities by the Department of Communities and Local Government, what duties the Council has towards them and to issue legal and robust notification plans and decision letters accordingly. Arrange for homeless applicants to be placed in temporary accommodation where a duty to do so has been triggered in accordance with current legislation and procedures. Ensure the most effective use is made of temporary accommodation, especially in relation to the cost to the Council of providing it and to the needs of the applicant. Refer homeless applicants to other Local Authorities where appropriate. Arrange for the storage of furniture and belongings of homeless applicants, where the Council has a duty to assist them with this, in accordance with current procedures. Write up detailed case notes, reports and housing plans, ensure that up-to-date file notes and other records, including computerised records are maintained, conduct correspondence and deal with telephone enquiries as appropriate. Skills & Abilities Able to work on own initiative Able to prioritise workloads and meet deadlines Excellent communication skills at all levels Developed negotiating skills Good written and oral communications skills Be confident and competent with standard IT packages Proven decision making skills Good numeracy skills Detailed and extensive knowledge of the current legislation and duties owed to persons by the Council under Parts VI and VII of the Housing Act 1996, Homelessness Act 2002, Homelessness Reduction Act 2017, Localism Act 2011 and its application. Detailed and extensive knowledge of the current Code of Guidance for Local Authorities, Relevant Case Law and its application. Title: Homelessness Officer Location: Crawley
Housing Officer Chesterfield, Derbyshire Full time, 37.5 Hours per week Permanent Position 28,749.02 - 32,710.23 per annum Sellick Partnership Ltd are currently recruiting for a Housing Officer to join one of our Derbyshire based clients on a permanent basis Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure Experience in managing mutual exchanges, permission requests, Anti-Social behaviour, Succession Requests and Estate Inspections The successful candidate will have: Experience working within Housing (Desirable) Full UK Drivers license and own vehicle If you feel like you have the relevant experience of would like to discuss the role further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 18, 2024
Full time
Housing Officer Chesterfield, Derbyshire Full time, 37.5 Hours per week Permanent Position 28,749.02 - 32,710.23 per annum Sellick Partnership Ltd are currently recruiting for a Housing Officer to join one of our Derbyshire based clients on a permanent basis Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure Experience in managing mutual exchanges, permission requests, Anti-Social behaviour, Succession Requests and Estate Inspections The successful candidate will have: Experience working within Housing (Desirable) Full UK Drivers license and own vehicle If you feel like you have the relevant experience of would like to discuss the role further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Benefits Assessment Officer Northampton - Remote Role Job Role To administer Housing Benefit and Council Tax Reduction new claims and change in circumstances efficiently and promptly to minimise fraud and overpayments and to maximise subsidy income to the Council, in accordance with government legislation, and corporate priorities. Main accountabilities Receive and action correspondence in respect of Housing Benefit and Council Tax Reduction from customers, landlords, Rent Service, DWP and other stakeholders including replying to requests for further information, statements of reasons, reconsiderations, and requests for backdated benefit. Provide a high quality and customer focused service giving advice on Housing Benefit, Council Tax Reduction, Universal Credit and wider Welfare Benefits and Welfare Reform through face to face interviews, telephone, electronic channels and home visits as required. Communicate and liaise with landlords, Debt and Welfare Benefit team, Housing, Revenues, the Rent Service, DWP including Universal Credit Service Centre and other stakeholders to ensure entitlement is correct, vulnerable clients are supported and to maximise income. Ensure that overpayments are correctly identified and categorised in accordance with legislation and to maximise the subsidy income to the Council. Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met and to identify possible fraudulent cases, refer to Corporate Fraud team and provide information and evidence as required.
Apr 16, 2024
Contract
Benefits Assessment Officer Northampton - Remote Role Job Role To administer Housing Benefit and Council Tax Reduction new claims and change in circumstances efficiently and promptly to minimise fraud and overpayments and to maximise subsidy income to the Council, in accordance with government legislation, and corporate priorities. Main accountabilities Receive and action correspondence in respect of Housing Benefit and Council Tax Reduction from customers, landlords, Rent Service, DWP and other stakeholders including replying to requests for further information, statements of reasons, reconsiderations, and requests for backdated benefit. Provide a high quality and customer focused service giving advice on Housing Benefit, Council Tax Reduction, Universal Credit and wider Welfare Benefits and Welfare Reform through face to face interviews, telephone, electronic channels and home visits as required. Communicate and liaise with landlords, Debt and Welfare Benefit team, Housing, Revenues, the Rent Service, DWP including Universal Credit Service Centre and other stakeholders to ensure entitlement is correct, vulnerable clients are supported and to maximise income. Ensure that overpayments are correctly identified and categorised in accordance with legislation and to maximise the subsidy income to the Council. Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met and to identify possible fraudulent cases, refer to Corporate Fraud team and provide information and evidence as required.
Housing Officer Cardiff, Wales Full time, Temporary Ongoing Contract 20 - 24 per hour Do you want to work in a dynamic role dealing with income, allocations and housing management? Our client is looking for a Housing Officer, to assist in a service providing advice and information to their customers. Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure Experience in managing mutual exchanges, permission requests, Anti-Social behaviour, Succession Requests and Estate Inspections The successful candidate will have: Experience working within Housing (Desirable) Full UK Drivers license and own vehicle If you believe that you are well-suited to the role of Housing Officer, please apply now. For additional information contact Harry Rigby at the Sellick Partnership Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 16, 2024
Seasonal
Housing Officer Cardiff, Wales Full time, Temporary Ongoing Contract 20 - 24 per hour Do you want to work in a dynamic role dealing with income, allocations and housing management? Our client is looking for a Housing Officer, to assist in a service providing advice and information to their customers. Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure Experience in managing mutual exchanges, permission requests, Anti-Social behaviour, Succession Requests and Estate Inspections The successful candidate will have: Experience working within Housing (Desirable) Full UK Drivers license and own vehicle If you believe that you are well-suited to the role of Housing Officer, please apply now. For additional information contact Harry Rigby at the Sellick Partnership Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Do you have solid experience within housing, specifically within rent arrears? Are you a confident communicator who enjoys dealing with complex queries? If so, then we have the role for you! Our client based in Bracknell are looking for a strong and confident communicator to come and join their team on a temporary basis for 12 weeks. You will act as the point of contact dealing with high complex queries and complaints from customers relating to service charges, debt, and evictions if necessary. We are looking for someone who enjoys tackling problems whilst providing high customer satisfaction. It is essential to have previous experience working within property and rent arrears. Responsibilities include, however are not limited to: Working alongside other departments managing compliance and complaints Manage all income recovery activity and carry out site visits in needed Action and resolve any customer queries Refer any customer queries to a specialist department If needed Provide benefit advice to customers such as processing claims Process transactions online Bring new ideas to the table on ways to improve customers experiences Title: Customer Service Rent Officer - Temporary Position Location: Bracknell, fully office based with free parking on the premises Hourly rate: 13.65 per hour Working Hours: Monday - Thursday: 9:00 am - 5:00 pm and Fridays 9:00 am - 4:30 pm, totalling 37 hours Start/End date: ASAP for 12 weeks Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Apr 16, 2024
Seasonal
Do you have solid experience within housing, specifically within rent arrears? Are you a confident communicator who enjoys dealing with complex queries? If so, then we have the role for you! Our client based in Bracknell are looking for a strong and confident communicator to come and join their team on a temporary basis for 12 weeks. You will act as the point of contact dealing with high complex queries and complaints from customers relating to service charges, debt, and evictions if necessary. We are looking for someone who enjoys tackling problems whilst providing high customer satisfaction. It is essential to have previous experience working within property and rent arrears. Responsibilities include, however are not limited to: Working alongside other departments managing compliance and complaints Manage all income recovery activity and carry out site visits in needed Action and resolve any customer queries Refer any customer queries to a specialist department If needed Provide benefit advice to customers such as processing claims Process transactions online Bring new ideas to the table on ways to improve customers experiences Title: Customer Service Rent Officer - Temporary Position Location: Bracknell, fully office based with free parking on the premises Hourly rate: 13.65 per hour Working Hours: Monday - Thursday: 9:00 am - 5:00 pm and Fridays 9:00 am - 4:30 pm, totalling 37 hours Start/End date: ASAP for 12 weeks Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Leasehold Services Officer Hackney To positively contribute to the Leasehold Services Team responsible for the effective recovery of major works, ground rent, service charge, reserve fund, shared ownership rent and any other specified debt from leaseholders, freeholders and shared owners. To bring complex and contentious cases to the attention of the appropriate Income and Disputes Resolution Officer for prompt resolution. To provide comprehensive administrative and business support to Leasehold and Right to Buy Services (LRTBS) including; organising customer and resident events; processing lease extensions and alterations; monitoring customer correspondence; administering the subletting register; and ensuring the accurate and timely update of accounts. Key Responsibilities To be responsible for the effective collection of any standard non-contentious major works, service charges, ground rent, shared ownership rent, and any other income. To interview and advise customers clearly and sensitively, on issues relating to payment of shared ownership rent, ground rent, major works, service charges and reserve fund. To identify and arrange suitable assistance for vulnerable residents and carry out referrals, as and when required, adopting a multi-agency approach to ensure all safeguarding concerns and observations are appropriately reported and documented. To monitor, and when necessary, investigate the financial position of each account, to ensure that payments have been applied correctly. To effectively liaise with debtors and/or their solicitors, banks, and building societies in order to manage any service charge, major works, ground rent, shared ownership income account on a sale or resale. To issue appropriate standard template letters and documents to customers to support the Team's activities, including payment slips, standing order forms, direct debits and statements of accounts in a timely and efficient manner.
Apr 15, 2024
Contract
Leasehold Services Officer Hackney To positively contribute to the Leasehold Services Team responsible for the effective recovery of major works, ground rent, service charge, reserve fund, shared ownership rent and any other specified debt from leaseholders, freeholders and shared owners. To bring complex and contentious cases to the attention of the appropriate Income and Disputes Resolution Officer for prompt resolution. To provide comprehensive administrative and business support to Leasehold and Right to Buy Services (LRTBS) including; organising customer and resident events; processing lease extensions and alterations; monitoring customer correspondence; administering the subletting register; and ensuring the accurate and timely update of accounts. Key Responsibilities To be responsible for the effective collection of any standard non-contentious major works, service charges, ground rent, shared ownership rent, and any other income. To interview and advise customers clearly and sensitively, on issues relating to payment of shared ownership rent, ground rent, major works, service charges and reserve fund. To identify and arrange suitable assistance for vulnerable residents and carry out referrals, as and when required, adopting a multi-agency approach to ensure all safeguarding concerns and observations are appropriately reported and documented. To monitor, and when necessary, investigate the financial position of each account, to ensure that payments have been applied correctly. To effectively liaise with debtors and/or their solicitors, banks, and building societies in order to manage any service charge, major works, ground rent, shared ownership income account on a sale or resale. To issue appropriate standard template letters and documents to customers to support the Team's activities, including payment slips, standing order forms, direct debits and statements of accounts in a timely and efficient manner.
Associate Civil Engineer - Civil Construction Consultancy Your new company We are working closely with a built environment consultancy who are looking to attract and recruit a Civil Engineer to join their team. They are able to, by using their expertise and hard work, help their clients transform the quality and sustainability of the built environment. Our client is a multidisciplined Civil Engineering practice who offer their clients help in both the public and private sectors, transforming the quality and sustainability of the built environment by providing access to a wide range of integrated expertise and professional disciplines. They offer not just a job, but a journey. Our client believes in commitment to their culture and the value of a stable, flexible, long-term career path. We challenge our people to be the best they can be and help them grow with the right development. Your new role In this role you will play an extremely important role with delivering innovative solutions for our clients whilst developing and strengthening our Civil Engineering team not only within the Winchester office but throughout the entire civils discipline within Ridge. Leading, managing and growing the Civil Engineering disciplineManage existing clients and develop further opportunitiesLook to grow the group on the back of new and repeat clients.Be responsible for resourcing and delivering to a financial targetTo ensure that the business generates and sustains profitable sources of income that are serviced to a standard that meets the requirements of the client and the internal standards of the Partnership.Day-to-day support to colleagues from other disciplines within the officeRepresent the company at external meetings with clients and fellow professionalsBe responsible for delivering work to a pre-agreed budgetProject profitability (monitoring / planning of costs and budgets)Responsible for negotiating fee proposals and requesting additional fees What you'll need to succeed As well as possessing the right demeanour and drive to help bring our client new business and complete projects, the ideal candidate will also possess the following qualifications: Educated to degree levelChartered Engineer or near CharteredExperience with managing and developing a Civil Engineering team/discipline What you'll get in return Our clients' vision is to be ever progressive, expanding their expertise and nurturing talent through quality, innovation & growth, to achieve strategic outcomes: Growth which fuels ideas and opportunity for all Purposeful and meaningful work Continual development and mentoring Empowerment, inclusivity and respect Happiness and enjoyment Openness, honesty and integrity Acting as one team Your reward is focused on your total wellbeing, with a package to support all aspects of life. In addition to your salary, you can expect: A healthy holiday balance of 25 days, plus bank holidays & the ability to buy / sell to suit you 3 days a year to give your time to others, volunteering for great causes An inclusive wellbeing offer: What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 13, 2024
Full time
Associate Civil Engineer - Civil Construction Consultancy Your new company We are working closely with a built environment consultancy who are looking to attract and recruit a Civil Engineer to join their team. They are able to, by using their expertise and hard work, help their clients transform the quality and sustainability of the built environment. Our client is a multidisciplined Civil Engineering practice who offer their clients help in both the public and private sectors, transforming the quality and sustainability of the built environment by providing access to a wide range of integrated expertise and professional disciplines. They offer not just a job, but a journey. Our client believes in commitment to their culture and the value of a stable, flexible, long-term career path. We challenge our people to be the best they can be and help them grow with the right development. Your new role In this role you will play an extremely important role with delivering innovative solutions for our clients whilst developing and strengthening our Civil Engineering team not only within the Winchester office but throughout the entire civils discipline within Ridge. Leading, managing and growing the Civil Engineering disciplineManage existing clients and develop further opportunitiesLook to grow the group on the back of new and repeat clients.Be responsible for resourcing and delivering to a financial targetTo ensure that the business generates and sustains profitable sources of income that are serviced to a standard that meets the requirements of the client and the internal standards of the Partnership.Day-to-day support to colleagues from other disciplines within the officeRepresent the company at external meetings with clients and fellow professionalsBe responsible for delivering work to a pre-agreed budgetProject profitability (monitoring / planning of costs and budgets)Responsible for negotiating fee proposals and requesting additional fees What you'll need to succeed As well as possessing the right demeanour and drive to help bring our client new business and complete projects, the ideal candidate will also possess the following qualifications: Educated to degree levelChartered Engineer or near CharteredExperience with managing and developing a Civil Engineering team/discipline What you'll get in return Our clients' vision is to be ever progressive, expanding their expertise and nurturing talent through quality, innovation & growth, to achieve strategic outcomes: Growth which fuels ideas and opportunity for all Purposeful and meaningful work Continual development and mentoring Empowerment, inclusivity and respect Happiness and enjoyment Openness, honesty and integrity Acting as one team Your reward is focused on your total wellbeing, with a package to support all aspects of life. In addition to your salary, you can expect: A healthy holiday balance of 25 days, plus bank holidays & the ability to buy / sell to suit you 3 days a year to give your time to others, volunteering for great causes An inclusive wellbeing offer: What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time We re looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You ll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you. Job requirements Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live. Provide effective and timely housing, income and neighbourhood management service across our homes. Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service. Work effectively and positively with the Customer Hub to maximise customer satisfaction. Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate. Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy. What we re looking for: Someone educated to degree level or equivalent and CIH Level 3 minimum. Excellent communication skills. Positive can-do approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Idea generation and implementation. Have an understanding of the principles of Value for Money. Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We ll be interviewing as we go so might close the application process early if we find the right person.
Apr 12, 2024
Full time
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time We re looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You ll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you. Job requirements Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live. Provide effective and timely housing, income and neighbourhood management service across our homes. Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service. Work effectively and positively with the Customer Hub to maximise customer satisfaction. Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate. Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy. What we re looking for: Someone educated to degree level or equivalent and CIH Level 3 minimum. Excellent communication skills. Positive can-do approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Idea generation and implementation. Have an understanding of the principles of Value for Money. Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We ll be interviewing as we go so might close the application process early if we find the right person.
Assistant Allocations and Letting Manager Bedford (Hybrid) Up to £40,700 per annum Permanent Full time (37 hours per week) Can you lead, manage, guide and support a team? Can you create a great rapport and build effective relationships? We're looking for an Assistant Allocations and Lettings Manager to lead, manage and motivate a team of Allocation and Lettings Officers to maximise income through minimising rent loss resulting from vacant properties. You will support the Allocations and Lettings Manager with policy changes and continuous customer service and team improvements whilst a managing a high performing team. This role is a hybrid role working from our head office in Bedford for a minimum of 1 day per week and when your role requires you to do so. We have an emergency on-call rota, and the Assistant Allocations and Lettings Manager will be required to be on call approximately every 8 weeks, therefore a driving licence, appropriate business insurance and your own vehicle are essential. What you will be doing: To lead, manage, guide and support a team of allocations and lettings officers. To work collaboratively with other departments, specifically the in-house voids team, housing team and development team, to identify and implement customer services improvements in relation to tenancy management processes/projects/new initiatives. To ensure bpha make the best use of our homes by promoting the reduction of under occupation moves via mutual exchange, management moves and local lettings plans. To ensure key data is managed accurately and assists the business in targeting services to the right customers. To support the Allocations and Lettings Manager with policy changes and continuous customer service and team improvements. To monitor, improve and produce monthly regular reports on team performance, KPI areas and allocation data in addition to void performance with the in-house voids team. To be responsible for decisions in response to customer complaints and appeals. To be responsible for making decisions for management moves in line with policy To work closely with the Senior Allocations and Lettings Officer to ensure Allocation Officers are fully trained and supported to carry out their role and to cover in the absence of the Senior Allocations and Lettings Officer To conduct individual monthly 1-1s, reviews and appraisals with the Allocations Officers to monitor performance. We'd love to meet someone who is/has a: Ability to lead a team and empower others to achieve. Excellent people management skills Able to demonstrate excellent customer service skills Able to create rapport and build effective relationships quickly Ability to collaborate effectively with other teams and external agencies High level of emotional intelligence, with the ability to handle challenging customer situations sensitively and professionally Clear and effective communicator, able to convey complex information to customers and key stakeholders Ability to organise and prioritise own workload to meet the demands of a fast-paced environment where priorities can change quickly Highly organised and good attention to detail with a right first-time attitude Ability to follow procedures and maintain, clear, concise records Excellent problem solving and decision-making capabilities, able to work within agreed parameters and make operational decisions Ability to process data quickly and accurately Accurate record keeping and data entry with experience in providing business communications Ability to adapt, learn new skills quickly and respond positively to a changing environment Ability to monitor own performance Negotiation skills necessary to liaise effectively with key stakeholders Identify areas for process change to enhance customer experience Ability to provide clear and concise business correspondence including reports. Amongst what we offer you is: A competitive salary of up to £40,700 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 25 th April 2024 Interview date: 3 rd May 2024 We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Apr 12, 2024
Full time
Assistant Allocations and Letting Manager Bedford (Hybrid) Up to £40,700 per annum Permanent Full time (37 hours per week) Can you lead, manage, guide and support a team? Can you create a great rapport and build effective relationships? We're looking for an Assistant Allocations and Lettings Manager to lead, manage and motivate a team of Allocation and Lettings Officers to maximise income through minimising rent loss resulting from vacant properties. You will support the Allocations and Lettings Manager with policy changes and continuous customer service and team improvements whilst a managing a high performing team. This role is a hybrid role working from our head office in Bedford for a minimum of 1 day per week and when your role requires you to do so. We have an emergency on-call rota, and the Assistant Allocations and Lettings Manager will be required to be on call approximately every 8 weeks, therefore a driving licence, appropriate business insurance and your own vehicle are essential. What you will be doing: To lead, manage, guide and support a team of allocations and lettings officers. To work collaboratively with other departments, specifically the in-house voids team, housing team and development team, to identify and implement customer services improvements in relation to tenancy management processes/projects/new initiatives. To ensure bpha make the best use of our homes by promoting the reduction of under occupation moves via mutual exchange, management moves and local lettings plans. To ensure key data is managed accurately and assists the business in targeting services to the right customers. To support the Allocations and Lettings Manager with policy changes and continuous customer service and team improvements. To monitor, improve and produce monthly regular reports on team performance, KPI areas and allocation data in addition to void performance with the in-house voids team. To be responsible for decisions in response to customer complaints and appeals. To be responsible for making decisions for management moves in line with policy To work closely with the Senior Allocations and Lettings Officer to ensure Allocation Officers are fully trained and supported to carry out their role and to cover in the absence of the Senior Allocations and Lettings Officer To conduct individual monthly 1-1s, reviews and appraisals with the Allocations Officers to monitor performance. We'd love to meet someone who is/has a: Ability to lead a team and empower others to achieve. Excellent people management skills Able to demonstrate excellent customer service skills Able to create rapport and build effective relationships quickly Ability to collaborate effectively with other teams and external agencies High level of emotional intelligence, with the ability to handle challenging customer situations sensitively and professionally Clear and effective communicator, able to convey complex information to customers and key stakeholders Ability to organise and prioritise own workload to meet the demands of a fast-paced environment where priorities can change quickly Highly organised and good attention to detail with a right first-time attitude Ability to follow procedures and maintain, clear, concise records Excellent problem solving and decision-making capabilities, able to work within agreed parameters and make operational decisions Ability to process data quickly and accurately Accurate record keeping and data entry with experience in providing business communications Ability to adapt, learn new skills quickly and respond positively to a changing environment Ability to monitor own performance Negotiation skills necessary to liaise effectively with key stakeholders Identify areas for process change to enhance customer experience Ability to provide clear and concise business correspondence including reports. Amongst what we offer you is: A competitive salary of up to £40,700 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 25 th April 2024 Interview date: 3 rd May 2024 We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Income Officer 2 Month Temporary Contract 20 - 25 per hour Please Note: Individuals must have a valid / clean driving licence, as well as their own vehicle. As a successful Income Officer, you will be responsible for ensuring our client maximises their income through the effective collection of rent, service charges and other income owed to them by tenants. Experience: Minimum 2 years of experience as Income Officer (including court hearings & evictions). Experience effectively liaising and supporting tenants. Any experience with the system Microsoft Dynamics would be ideal but not essential. Responsibilities: Effectively reduce all accounts in arrears to meet monthly individual and team targets. This will include producing arrears reports, communicating with residents in person/by telephone/through correspondence, serving Notices, home visits, providing appropriate advice and support to residents to enable them to sustain their tenancies. By fully conversant with county court procedures for possession claims including use of PCOL. Prepare court documents and paperwork relevant to rent possession cases including negotiating cases with residents and other representatives before hearings, and presenting cases and associated evidence to the court. Deliver an income management service that ensures core business objectives and performance indicators are met alongside a quality resident experience. Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Apr 12, 2024
Seasonal
Income Officer 2 Month Temporary Contract 20 - 25 per hour Please Note: Individuals must have a valid / clean driving licence, as well as their own vehicle. As a successful Income Officer, you will be responsible for ensuring our client maximises their income through the effective collection of rent, service charges and other income owed to them by tenants. Experience: Minimum 2 years of experience as Income Officer (including court hearings & evictions). Experience effectively liaising and supporting tenants. Any experience with the system Microsoft Dynamics would be ideal but not essential. Responsibilities: Effectively reduce all accounts in arrears to meet monthly individual and team targets. This will include producing arrears reports, communicating with residents in person/by telephone/through correspondence, serving Notices, home visits, providing appropriate advice and support to residents to enable them to sustain their tenancies. By fully conversant with county court procedures for possession claims including use of PCOL. Prepare court documents and paperwork relevant to rent possession cases including negotiating cases with residents and other representatives before hearings, and presenting cases and associated evidence to the court. Deliver an income management service that ensures core business objectives and performance indicators are met alongside a quality resident experience. Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Knight Frank is looking to hire a Senior Planner. We are the world's leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 487 Offices across 53 Territories. Discover More About Knight Frank The Role Senior Planner within the Knight Frank South West Planning and Development team working on the on-going delivery of client projects in a fast moving, client focussed commercial environment. The candidate will be highly motivated and a charted town planner (MRTPI), with at least two years post qualification experience. In their current role, the candidate will deliver a wide range of projects, and demonstrate the highest quality of client care. The role will involve: Providing planning advice and consultancy services to colleagues and private sector clients. Working within an established team to manage a range of medium and large-scale planning projects to a high standard. This will involve day-to-day responsibility for planning applications, planning project management and site promotion. Preparing planning pre-applications, applications, planning statements and planning representations of varying scales Writing reports, interpreting data, and making recommendations Contributing to the preparation / editing of Design and Access statements and other supporting planning documents Liaising and negotiating with planning officers, employees of consultee organisations, third parties Ensuring compliance with local planning regulations Contributing to the profitability of the Knight Frank South West Planning and Development team Demonstrating Business Generation through effective client management, networking events and deploying planning expertise to identify short and long term development opportunities Supporting wider business development activities to help achieve business targets and objectives. Carrying out business development activities including drafting proposals, tenders and regularly meeting with potential and existing clients. The candidate should: Have excellent technical knowledge and experience of Town & Country Planning regulations and local planning policy. Be capable of setting out coherent planning strategies and fee proposals. Be able to manage internal and external project teams on behalf of clients. Have an understanding of development viability. Have excellent written and verbal communication skills. An appetite to support more junior colleagues including mentoring, where appropriate, would be beneficial. Candidates should demonstrate: Commercial awareness and the ability to work on own initiative. Excellent problem-solving skills. That they are consistently meeting (and exceeding) agreed fee income targets, and how they (can) contribute towards the profitability of the Knight Frank South West Planning and Development team. Excellent standards of verbal and written communication. The development and sustaining of meaningful client relationships resulting in business generation. The ability to secure repeat business through effective and efficient client management. A level of professional conduct that is consistently evident through their contribution towards the Client Care programme where appropriate. That they have developed a profile within their chosen market(s). Good personal management skills with a well organised approach to their work and is seen as efficient both within the office and externally by clients. That they comply at all times with best practice. A consistent professional approach to others internally and externally. A good work ethic. Confidence and capability in contributing to decision making both internally and externally. Contributing actively to the team spirit of the office. Collaborative working. Positive interaction with support staff and works with them in a professional and courteous manner at all times. Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Apr 12, 2024
Full time
Knight Frank is looking to hire a Senior Planner. We are the world's leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 487 Offices across 53 Territories. Discover More About Knight Frank The Role Senior Planner within the Knight Frank South West Planning and Development team working on the on-going delivery of client projects in a fast moving, client focussed commercial environment. The candidate will be highly motivated and a charted town planner (MRTPI), with at least two years post qualification experience. In their current role, the candidate will deliver a wide range of projects, and demonstrate the highest quality of client care. The role will involve: Providing planning advice and consultancy services to colleagues and private sector clients. Working within an established team to manage a range of medium and large-scale planning projects to a high standard. This will involve day-to-day responsibility for planning applications, planning project management and site promotion. Preparing planning pre-applications, applications, planning statements and planning representations of varying scales Writing reports, interpreting data, and making recommendations Contributing to the preparation / editing of Design and Access statements and other supporting planning documents Liaising and negotiating with planning officers, employees of consultee organisations, third parties Ensuring compliance with local planning regulations Contributing to the profitability of the Knight Frank South West Planning and Development team Demonstrating Business Generation through effective client management, networking events and deploying planning expertise to identify short and long term development opportunities Supporting wider business development activities to help achieve business targets and objectives. Carrying out business development activities including drafting proposals, tenders and regularly meeting with potential and existing clients. The candidate should: Have excellent technical knowledge and experience of Town & Country Planning regulations and local planning policy. Be capable of setting out coherent planning strategies and fee proposals. Be able to manage internal and external project teams on behalf of clients. Have an understanding of development viability. Have excellent written and verbal communication skills. An appetite to support more junior colleagues including mentoring, where appropriate, would be beneficial. Candidates should demonstrate: Commercial awareness and the ability to work on own initiative. Excellent problem-solving skills. That they are consistently meeting (and exceeding) agreed fee income targets, and how they (can) contribute towards the profitability of the Knight Frank South West Planning and Development team. Excellent standards of verbal and written communication. The development and sustaining of meaningful client relationships resulting in business generation. The ability to secure repeat business through effective and efficient client management. A level of professional conduct that is consistently evident through their contribution towards the Client Care programme where appropriate. That they have developed a profile within their chosen market(s). Good personal management skills with a well organised approach to their work and is seen as efficient both within the office and externally by clients. That they comply at all times with best practice. A consistent professional approach to others internally and externally. A good work ethic. Confidence and capability in contributing to decision making both internally and externally. Contributing actively to the team spirit of the office. Collaborative working. Positive interaction with support staff and works with them in a professional and courteous manner at all times. Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Supported Housing Officer Hybrid, based in Oxfordshire Full time, Temporary 4 Months 18-23 Hourly (dependent on experience) Do you want to work in a dynamic role dealing with income, allocations and housing management? Are you looking for an opportuning that allows you to work from home for part of the week? Our client, an organisation based in Oxfordshire is looking for a Housing Officer, to assist in a service providing advice and information to their customers across 340 units in the region. Duties of the Supported Housing Officer role will include, but is not limited to: Delivering an effective Supported Housing service including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure The successful Supported Housing candidate will have: Experience within Supported Housing Enhanced DBS Access to a vehicle with business insurance If you believe that you are well-suited to the role of Housing Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 11, 2024
Full time
Supported Housing Officer Hybrid, based in Oxfordshire Full time, Temporary 4 Months 18-23 Hourly (dependent on experience) Do you want to work in a dynamic role dealing with income, allocations and housing management? Are you looking for an opportuning that allows you to work from home for part of the week? Our client, an organisation based in Oxfordshire is looking for a Housing Officer, to assist in a service providing advice and information to their customers across 340 units in the region. Duties of the Supported Housing Officer role will include, but is not limited to: Delivering an effective Supported Housing service including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure The successful Supported Housing candidate will have: Experience within Supported Housing Enhanced DBS Access to a vehicle with business insurance If you believe that you are well-suited to the role of Housing Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Accommodation Services Officer Wembley I am recruiting for a local authority who is looking for someone to assist with the day-to-day supply of emergency accommodation to households in urgent housing need, as well as nominations to longer-term temporary accommodation and to direct lets in the private rented sector and the collection, delivery, storage and disposal of property owned by homeless households. You will also be responsible for customer rent accounts and income recovery, including the recovery of arrears and verifications. Accountabilities and Responsibilities: To make appropriate nominations and allocations to hotels, settled temporary accommodation (including HALs, BDL, PLA/PMA and other schemes) and direct lets. The post-holder will select suitable households against agreed allocation criteria and taking into account particular medical, vulnerable and area restrictions. To ensure that all nominations and allocations are made within agreed timescales in order to minimise void periods and other financial penalties and assessing affordability when considering clients for TA in accordance with the overall benefit cap and to calculate rents according to specific formulas in accordance with the various TA schemes. To monitor invoices and/or other financial and occupancy data from housing associations/BHP in order to identify the correct level of penalty charges and void loss on contracts. To manage the sign-up of prospective landlords and tenants under the rent deposit guarantee scheme, empty properties schemes or other PRS schemes, ensuring they understand the legal process for setting up and ending a tenancy and provide the Council with relevant paperwork to confirm ownership and satisfy health and safety regulations.
Apr 11, 2024
Seasonal
Accommodation Services Officer Wembley I am recruiting for a local authority who is looking for someone to assist with the day-to-day supply of emergency accommodation to households in urgent housing need, as well as nominations to longer-term temporary accommodation and to direct lets in the private rented sector and the collection, delivery, storage and disposal of property owned by homeless households. You will also be responsible for customer rent accounts and income recovery, including the recovery of arrears and verifications. Accountabilities and Responsibilities: To make appropriate nominations and allocations to hotels, settled temporary accommodation (including HALs, BDL, PLA/PMA and other schemes) and direct lets. The post-holder will select suitable households against agreed allocation criteria and taking into account particular medical, vulnerable and area restrictions. To ensure that all nominations and allocations are made within agreed timescales in order to minimise void periods and other financial penalties and assessing affordability when considering clients for TA in accordance with the overall benefit cap and to calculate rents according to specific formulas in accordance with the various TA schemes. To monitor invoices and/or other financial and occupancy data from housing associations/BHP in order to identify the correct level of penalty charges and void loss on contracts. To manage the sign-up of prospective landlords and tenants under the rent deposit guarantee scheme, empty properties schemes or other PRS schemes, ensuring they understand the legal process for setting up and ending a tenancy and provide the Council with relevant paperwork to confirm ownership and satisfy health and safety regulations.
Red Sector Recruitment Limited
Littlehampton, Sussex
Red Sector are recruiting 2 Housing Officers for a client in Littlehampton, on an initial 3-month contract to offer support to a busy housing team. Working in a generic role across the housing team you will offer support with various departments, including: Income recovery Deal with phone calls, emails, and any other administrative tasks. Carry out estate inspections. Visit tenants. Take details on low level ASB. Other related tasks. We are looking for candidates who are switched on and ready to hit the ground running. someone with a supportive nature but who uses our policies and procedures to help them make decisions. This role is for an initial 3-months with the view to extend. Hours are Monday - Friday and hourly rate is 22 via Umbrella.
Apr 10, 2024
Seasonal
Red Sector are recruiting 2 Housing Officers for a client in Littlehampton, on an initial 3-month contract to offer support to a busy housing team. Working in a generic role across the housing team you will offer support with various departments, including: Income recovery Deal with phone calls, emails, and any other administrative tasks. Carry out estate inspections. Visit tenants. Take details on low level ASB. Other related tasks. We are looking for candidates who are switched on and ready to hit the ground running. someone with a supportive nature but who uses our policies and procedures to help them make decisions. This role is for an initial 3-months with the view to extend. Hours are Monday - Friday and hourly rate is 22 via Umbrella.
37 Hours, Full Time, Permanent Newtown, Aberystwyth or Lampeter Close Date: 1 May 2024 Overall Job Purpose: Support the Finance function, in the delivery of Barcud s Service Charge services that to enable Barcud to meet its business objectives and the needs of internal and external stakeholders. Key Responsibilities Service Charge: Assist in delivering a high-quality Service Charge service that is in accordance with procedures, regulations and best practice as well as effectively meets the needs of Barcud s tenants, leaseholders and owner occupiers. Be responsible for the financial administration of service charges and debtors. Including the appropriate raising or purchase orders. Have an integral role in the annual calculation of the Service Charges payable to Barcud from the Association s portfolio. Have an integral role in the calculation of Service Charges on new developments, ensuring that all relevant staff are made aware. Provide a responsive, customer-focused, service charge administration service to tenants, residents and colleagues. Assist in the day to day running of the Service Charge module. Assist in the investigation to Service Charge queries received from residents and respond accordingly. Arrange residents meetings and forums, explaining Service Charge calculations and attend as required. Assist with Finance matters relating to leaseholders. Assist in the monitoring the receipt of Service Charges, identifying arrears and problems. Input data into spreadsheets and software packages as necessary, including the Service Charge spreadsheet system as well as the in-house financial and debtor ledger systems. Be responsible for raising debtor invoicing for sundry debts and assist in the collection thereof ensuring documentary evidence is maintained at each stage. Ensure the correct and timely inputting of rental income, investigating unallocated bank receipts with colleagues as appropriate. Support the Finance function in the delivery of team objectives and the wider Finance service.
Apr 10, 2024
Full time
37 Hours, Full Time, Permanent Newtown, Aberystwyth or Lampeter Close Date: 1 May 2024 Overall Job Purpose: Support the Finance function, in the delivery of Barcud s Service Charge services that to enable Barcud to meet its business objectives and the needs of internal and external stakeholders. Key Responsibilities Service Charge: Assist in delivering a high-quality Service Charge service that is in accordance with procedures, regulations and best practice as well as effectively meets the needs of Barcud s tenants, leaseholders and owner occupiers. Be responsible for the financial administration of service charges and debtors. Including the appropriate raising or purchase orders. Have an integral role in the annual calculation of the Service Charges payable to Barcud from the Association s portfolio. Have an integral role in the calculation of Service Charges on new developments, ensuring that all relevant staff are made aware. Provide a responsive, customer-focused, service charge administration service to tenants, residents and colleagues. Assist in the day to day running of the Service Charge module. Assist in the investigation to Service Charge queries received from residents and respond accordingly. Arrange residents meetings and forums, explaining Service Charge calculations and attend as required. Assist with Finance matters relating to leaseholders. Assist in the monitoring the receipt of Service Charges, identifying arrears and problems. Input data into spreadsheets and software packages as necessary, including the Service Charge spreadsheet system as well as the in-house financial and debtor ledger systems. Be responsible for raising debtor invoicing for sundry debts and assist in the collection thereof ensuring documentary evidence is maintained at each stage. Ensure the correct and timely inputting of rental income, investigating unallocated bank receipts with colleagues as appropriate. Support the Finance function in the delivery of team objectives and the wider Finance service.
To offer a comprehensive tenancy management service to residents of Council housing, including sheltered housing, leasehold properties, and temporary accommodation. This involves handling all aspects of tenancy and income management, such as addressing anti-social behaviour, managing lettings, and overseeing estate management, in accordance with the council's guidelines, as well as legal requirements. The goal is to deliver top-notch customer-focused services within established performance benchmarks. Collaboration with other departments within residential services is essential to ensure the provision of outstanding service to both internal and external customers. Additionally, it's crucial to optimise the use of housing stock and maximise income for the council. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Apr 09, 2024
Full time
To offer a comprehensive tenancy management service to residents of Council housing, including sheltered housing, leasehold properties, and temporary accommodation. This involves handling all aspects of tenancy and income management, such as addressing anti-social behaviour, managing lettings, and overseeing estate management, in accordance with the council's guidelines, as well as legal requirements. The goal is to deliver top-notch customer-focused services within established performance benchmarks. Collaboration with other departments within residential services is essential to ensure the provision of outstanding service to both internal and external customers. Additionally, it's crucial to optimise the use of housing stock and maximise income for the council. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Housing Assistant - Stoke Housing Assistant Your new company Hays are currently recruiting for an experienced Housing Assistant on a temporary ongoing basis for a reputable Housing Association based in Stoke-on-Trent. This is a hybrid role so will involve some working in the office as well as working remotely. Your new role Your new role will be working within the Housing Team focusing on benefits and income management. You will be responsible for collecting rents, providing benefit advice and support, help customers budget and monitor those accounts that are falling in arrears and flag them over to the appropriate income officers. What you'll need to succeed In order to be considered for the role, you must have proven experience working within a similar role in addition to a good understanding of housing benefits/ procedures. Furthermore, you must show a real passion for helping others and be a brilliant communicator, quickly building rapport. What you'll get in return In return, you will receive a temporary ongoing contract with a competitive rate of pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emma on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 05, 2024
Seasonal
Housing Assistant - Stoke Housing Assistant Your new company Hays are currently recruiting for an experienced Housing Assistant on a temporary ongoing basis for a reputable Housing Association based in Stoke-on-Trent. This is a hybrid role so will involve some working in the office as well as working remotely. Your new role Your new role will be working within the Housing Team focusing on benefits and income management. You will be responsible for collecting rents, providing benefit advice and support, help customers budget and monitor those accounts that are falling in arrears and flag them over to the appropriate income officers. What you'll need to succeed In order to be considered for the role, you must have proven experience working within a similar role in addition to a good understanding of housing benefits/ procedures. Furthermore, you must show a real passion for helping others and be a brilliant communicator, quickly building rapport. What you'll get in return In return, you will receive a temporary ongoing contract with a competitive rate of pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emma on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
To provide and deliver an efficient and effective generic housing management service to residents, helping them to maximise their income, maintain their tenancies, including their rent accounts. Client Details Our client is a Housing Association based in South London and they are in need of a Housing Officer to join for 6 Months. There is also a chance the role could become Permanent in the future. Description Key responsibilities: To deliver an efficient and effective housing management service to customers, aiding them in optimising their income and maintaining tenancies, including rent accounts. To enhance revenue for the Housing Association through timely arrears management and debt recovery, while supporting customers in sustaining their tenancies. To foster customer relationships by delivering exemplary management services, implementing engagement strategies, incorporating Resident Voice feedback, and collaborating with Customer Panel and estate champions. To offer guidance on Universal Credit and other welfare benefits, alongside managing housing services such as Tenancy Management, Voids, Estate Services, and Anti-Social Behavior (ASB). To minimise complaints and elevate satisfaction levels. To achieve key performance indicators and execute service improvement plans. To investigate instances of subletting and tenancy fraud. To ensure the fulfilment of performance targets, objectives, and service standards, with appropriate corrective measures taken when necessary, including identifying service enhancements and adhering to best practice guidelines. Profile The successful candidate: At least 2 years' experience of working in a housing association or local authority, providing generic housing management services to tenants and leaseholders Experience of identifying and assisting customers to sustain their tenancies and enhance their life chances Experience in enforcing tenancy and management conditions Job Offer What is on offer? Immediate start Umbrella rate of 25 per hour Hybrid working 6 months contract that could potentially go Permanent
Apr 04, 2024
Seasonal
To provide and deliver an efficient and effective generic housing management service to residents, helping them to maximise their income, maintain their tenancies, including their rent accounts. Client Details Our client is a Housing Association based in South London and they are in need of a Housing Officer to join for 6 Months. There is also a chance the role could become Permanent in the future. Description Key responsibilities: To deliver an efficient and effective housing management service to customers, aiding them in optimising their income and maintaining tenancies, including rent accounts. To enhance revenue for the Housing Association through timely arrears management and debt recovery, while supporting customers in sustaining their tenancies. To foster customer relationships by delivering exemplary management services, implementing engagement strategies, incorporating Resident Voice feedback, and collaborating with Customer Panel and estate champions. To offer guidance on Universal Credit and other welfare benefits, alongside managing housing services such as Tenancy Management, Voids, Estate Services, and Anti-Social Behavior (ASB). To minimise complaints and elevate satisfaction levels. To achieve key performance indicators and execute service improvement plans. To investigate instances of subletting and tenancy fraud. To ensure the fulfilment of performance targets, objectives, and service standards, with appropriate corrective measures taken when necessary, including identifying service enhancements and adhering to best practice guidelines. Profile The successful candidate: At least 2 years' experience of working in a housing association or local authority, providing generic housing management services to tenants and leaseholders Experience of identifying and assisting customers to sustain their tenancies and enhance their life chances Experience in enforcing tenancy and management conditions Job Offer What is on offer? Immediate start Umbrella rate of 25 per hour Hybrid working 6 months contract that could potentially go Permanent
My client in North West London is looking for a Tenancy Sustainment Officer to join their busy team. The ideal candidate must be very experienced in landlord and tenant issues, such as dealing with security of tenant, S21 and s.8 notices, unlawful eviction, disrepair and experience in assessing cases under HRA. The key purpose of this tenancy sustainment role is to provide a high standard of housing advice in order to keep customers within their homes. The role will be required to deal with more complex tenancy sustainment cases by conducting in depth casework on a range of areas. The role will contribute to the reduction in the number of households going into in temporary accommodation and living within unsuitable housing in the borough. The job consists of the following: To provide a specialised housing advice service to clients in housing need including complex landlord and tenant disputes, disrepair, mortgage and rent arrears and welfare benefits To prevent homelessness and resolve housing difficulties through good quality casework and by using a range of prevention tools To help maximise the income of households by advising on back to works programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund and Homeless Prevention Fund Where prevention is unsuccessful, to provide comprehensive housing options advice and if needed a seamless handoff to the housing assessment function To respond to threats of illegal eviction and landlord harassment ensuring that cases are managed appropriately so that there is sufficient evidence to pursue prosecutions in accordance with the Protection from Eviction Act 1977 To work effectively with landlords to sustain tenancies whilst also building positive relationships To holistically assess a customer s circumstances by conducting interviews, undertaking visits to customers in their homes and maintain accurate case notes and accurate information on databases To be able to understand and analyse complex information and to effectively communicate at all levels either face to face, by telephone, in writing or electronically, for example, with senior managers, solicitors and customers whose first language may not be English To ensure that personal knowledge of relevant housing advice and legislation is kept up to date through the research and attendance at training including landlord and tenant law, welfare benefit regulations and property condition law. To work effectively with a range of partners including the council and third sector organisations and proactively promote the prevention agenda to achieve joint outcomes for customers Provide training and support on tenancy sustainment to council services and partners To detect and report any incidents of suspected fraud to the relevant manager and to liaise with other departments such as the councils Corporate Anti-Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal To follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time. To work closely with internal and external colleagues, including social services, our contractors, occupational therapists, education services, support workers, hospitals and other medical professionals. To be committed to providing constructive feed-back to and ideas to colleagues about the quality of the service, system and procedures being provided to customers in order to ensure the Service continually improves from the customer s perspective. If you are interested in this role, please send your CV ONLY in the first instance to Wayne Molsher
Apr 03, 2024
Full time
My client in North West London is looking for a Tenancy Sustainment Officer to join their busy team. The ideal candidate must be very experienced in landlord and tenant issues, such as dealing with security of tenant, S21 and s.8 notices, unlawful eviction, disrepair and experience in assessing cases under HRA. The key purpose of this tenancy sustainment role is to provide a high standard of housing advice in order to keep customers within their homes. The role will be required to deal with more complex tenancy sustainment cases by conducting in depth casework on a range of areas. The role will contribute to the reduction in the number of households going into in temporary accommodation and living within unsuitable housing in the borough. The job consists of the following: To provide a specialised housing advice service to clients in housing need including complex landlord and tenant disputes, disrepair, mortgage and rent arrears and welfare benefits To prevent homelessness and resolve housing difficulties through good quality casework and by using a range of prevention tools To help maximise the income of households by advising on back to works programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund and Homeless Prevention Fund Where prevention is unsuccessful, to provide comprehensive housing options advice and if needed a seamless handoff to the housing assessment function To respond to threats of illegal eviction and landlord harassment ensuring that cases are managed appropriately so that there is sufficient evidence to pursue prosecutions in accordance with the Protection from Eviction Act 1977 To work effectively with landlords to sustain tenancies whilst also building positive relationships To holistically assess a customer s circumstances by conducting interviews, undertaking visits to customers in their homes and maintain accurate case notes and accurate information on databases To be able to understand and analyse complex information and to effectively communicate at all levels either face to face, by telephone, in writing or electronically, for example, with senior managers, solicitors and customers whose first language may not be English To ensure that personal knowledge of relevant housing advice and legislation is kept up to date through the research and attendance at training including landlord and tenant law, welfare benefit regulations and property condition law. To work effectively with a range of partners including the council and third sector organisations and proactively promote the prevention agenda to achieve joint outcomes for customers Provide training and support on tenancy sustainment to council services and partners To detect and report any incidents of suspected fraud to the relevant manager and to liaise with other departments such as the councils Corporate Anti-Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal To follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time. To work closely with internal and external colleagues, including social services, our contractors, occupational therapists, education services, support workers, hospitals and other medical professionals. To be committed to providing constructive feed-back to and ideas to colleagues about the quality of the service, system and procedures being provided to customers in order to ensure the Service continually improves from the customer s perspective. If you are interested in this role, please send your CV ONLY in the first instance to Wayne Molsher
Rough Sleeper Navigator Lewisham Job Role To provide a comprehensive high quality homeless prevention, support and advice service to all rough sleepers in Lewisham. To provide an assessment service to rough sleepers presenting to the Council to ascertain what duties are owed to them by the authority and what alternative housing options are available to them. To act as a key worker to allocated rough sleepers, working alongside Housing Solution Officers to ensure Personal Housing Plans are in place and up-to-date, taking them through the actions of their personal housing plans and ensuring each step towards permanent housing is completed. To develop specialist knowledge and skills in relation to rough sleepers as required to enable the delivery of a flexible and responsive housing needs service that can effectively meet changing demands and customer pressures. To focus on engaging rough sleepers into services using an outreach approach, and working in close partnership with London Street Rescue, NSNO Hub's and other funded and voluntary rough sleeping Initiative services in the borough. To keep up to date, clear, accessible and accurate casework and data records and report on performance as required. To keep up to date, clear, accessible and accurate casework and data records and report on performance as required. Signpost or reconnecting identified rough sleepers to area of local connection To support rough sleepers maximize their income through supporting them to make applications and encourage them to attend required DWP and medical appointments.
Apr 03, 2024
Seasonal
Rough Sleeper Navigator Lewisham Job Role To provide a comprehensive high quality homeless prevention, support and advice service to all rough sleepers in Lewisham. To provide an assessment service to rough sleepers presenting to the Council to ascertain what duties are owed to them by the authority and what alternative housing options are available to them. To act as a key worker to allocated rough sleepers, working alongside Housing Solution Officers to ensure Personal Housing Plans are in place and up-to-date, taking them through the actions of their personal housing plans and ensuring each step towards permanent housing is completed. To develop specialist knowledge and skills in relation to rough sleepers as required to enable the delivery of a flexible and responsive housing needs service that can effectively meet changing demands and customer pressures. To focus on engaging rough sleepers into services using an outreach approach, and working in close partnership with London Street Rescue, NSNO Hub's and other funded and voluntary rough sleeping Initiative services in the borough. To keep up to date, clear, accessible and accurate casework and data records and report on performance as required. To keep up to date, clear, accessible and accurate casework and data records and report on performance as required. Signpost or reconnecting identified rough sleepers to area of local connection To support rough sleepers maximize their income through supporting them to make applications and encourage them to attend required DWP and medical appointments.