Job description
Customer Service Specialist
Do you have experience in the residential construction sector?
What we do
We design and deliver high-quality, design led, Passivhaus homes, and innovate low carbon construction systems, technologies, and products.
What we are offering
A varied customer facing role supporting our customers with their projects. You will take customers from first contact through to on-boarding, and will then support their project through the design, planning and delivery stages by acting as a liaison with the internal team, the customer, and third-party suppliers.
An open and inclusive company culture where we actively encourage personal and team growth.
Good remuneration with benefits including private healthcare and full-time hours.
A role based in our central Reading studio (short walk from the station).
What we want
We want to hear from ambitious, hardworking candidates who want to do great work to ensure our customers have a brilliant experience and our internal team is supported.
You must have a track record of providing excellence customer service. You will be a great communicator with brilliant attention to detail and exceptional computer skills. You will be a problem solver (not finder), with exquisite organisational skills.
You will be up for doing things differently when that is better. and keen to learn and improve as part of a company culture where everyone feels the same way.
Strengths required for the role
Ambitious
Analytical
Methodical
Adaptable
Principled
Supportive
Caring
Experience
5+ years experience providing brilliant customer service and a demonstrable record of accomplishment in a similar role. Experience in our industry and of residential housebuilding, including planning and delivery of projects would be highly advantageous (training can / will be provided).
Knowledge
Excellent computer literacy with experience in Microsoft Office, Monday.com etc
Aptitude for rapidly learning new things
Excellent Maths and English — written and spoken communication
Experience in the construction industry, particularly residential and the planning process
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Benefits
Additional leave
Company pension
Cycle to work scheme
Private dental insurance
Private medical insurance
Schedule:
Monday to Friday
Must have ability to commute or relocate
Start date: October
To apply, send us your C.V. and cover letter explaining
1. Why you are right for us
2. Why you want it
3. Your salary expectation
4. Your available start date
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Benefits:
Additional leave
Company pension
Cycle to work scheme
Private dental insurance
Private medical insurance
Schedule:
Monday to Friday
Sep 22, 2023
Full time
Job description
Customer Service Specialist
Do you have experience in the residential construction sector?
What we do
We design and deliver high-quality, design led, Passivhaus homes, and innovate low carbon construction systems, technologies, and products.
What we are offering
A varied customer facing role supporting our customers with their projects. You will take customers from first contact through to on-boarding, and will then support their project through the design, planning and delivery stages by acting as a liaison with the internal team, the customer, and third-party suppliers.
An open and inclusive company culture where we actively encourage personal and team growth.
Good remuneration with benefits including private healthcare and full-time hours.
A role based in our central Reading studio (short walk from the station).
What we want
We want to hear from ambitious, hardworking candidates who want to do great work to ensure our customers have a brilliant experience and our internal team is supported.
You must have a track record of providing excellence customer service. You will be a great communicator with brilliant attention to detail and exceptional computer skills. You will be a problem solver (not finder), with exquisite organisational skills.
You will be up for doing things differently when that is better. and keen to learn and improve as part of a company culture where everyone feels the same way.
Strengths required for the role
Ambitious
Analytical
Methodical
Adaptable
Principled
Supportive
Caring
Experience
5+ years experience providing brilliant customer service and a demonstrable record of accomplishment in a similar role. Experience in our industry and of residential housebuilding, including planning and delivery of projects would be highly advantageous (training can / will be provided).
Knowledge
Excellent computer literacy with experience in Microsoft Office, Monday.com etc
Aptitude for rapidly learning new things
Excellent Maths and English — written and spoken communication
Experience in the construction industry, particularly residential and the planning process
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Benefits
Additional leave
Company pension
Cycle to work scheme
Private dental insurance
Private medical insurance
Schedule:
Monday to Friday
Must have ability to commute or relocate
Start date: October
To apply, send us your C.V. and cover letter explaining
1. Why you are right for us
2. Why you want it
3. Your salary expectation
4. Your available start date
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Benefits:
Additional leave
Company pension
Cycle to work scheme
Private dental insurance
Private medical insurance
Schedule:
Monday to Friday
BPTW brings together specialisms in architecture and planning to transform not just physical spaces, but people’s lives. Our work tells our story. We are bold. We are innovative. We care. For over 30 years, innovation in design, planning, sustainability and construction technologies has established BPTW’s reputation as experts in residential development, neighbourhood place-making and mixed-use regeneration.
The role:
Reporting to the Partner responsible for Digital Technology, you will be responsible for document control activities arising on architectural projects, and ensuring related activities are carried out in a satisfactory and accurate manner.
You will support the IT and BIM/Revit Team in any related duties.
Key elements of this role include:-
Internal and external extranet systems used by the architectural teams.
Uploading and downloading of drawings and other associated information
Liaise with consultant teams and manage all incoming and outgoing information
Completing transmittal reports for documentation to ensure an accurate log of information
Filing of drawings and other associated information
Collating and uploading comments from the project team onto the extranet system
Performing audits on documents to ensure they are properly submitted and adhere to QA and BIM procedures, ensuring that the architectural teams comply with the document management procedures
Performing filing audits to ensure our folder structure is adhered to
Promoting standardised formatting across all controlled documents
Monitoring the technical approval process
Translate CAD/Revit files to other formats
Prepare Revit and CAD files for external issue
Create Revit families for the architectural teams
Enforce the CAD/Revit and BIM procedures with the Revit and IT Team
Assist with troubleshooting CAD/Revit issues
Create excel templates for office use
Use dynamo to extract data from Revit files
Produce project programmes using Microsoft Project
Undertake internal audits for our ISO9001 accreditation
Identify areas for improvement in procedures and workflows to the line manager
Support the Associate of BIM & Digital Construction and Partner with any other reasonable tasks as necessary
Essential skills
Previous experience in a document control role
Experience using extranet systems
Experience using Microsoft Outlook, Word & Excel
Desirable skills
Excel formulas such as If statements and VLookup.
Microsoft Project
Knowledge of ISO19650-1 & 2
Knowledge of ISO9001
Experience preparing files from Revit
Personal attributes
Communication
Prioritisation
Time Management
Organisation
Attention to Detail
Able to work within a team or independently
Employee benefits:
> Regular CPD and social events
> Simply Health scheme
> Insurance cover (Life Assurance; Critical Illness; Income protection)
> Cycle to work scheme
> Pension Contribution of 3%
For more information and detailed Job Specification - Please visit our website: www.bptw.co.uk/practice/careers/
How to apply
Please send us a copy of your CV and covering letter explaining why you have applied for the role and detailing your relevant experience relating to the personal attributes and essential skills by email to people@bptw.co.uk with the title 'Document Controller’.
Please also clearly state your right to work in the UK in your application.
Please note we are currently unable to support applications that require current or future employment visa sponsorship.
We are an Equal Opportunities employer, passionate about Equality, Diversity and Inclusion, and welcome applications from people of all backgrounds.
Nov 28, 2022
Full time
BPTW brings together specialisms in architecture and planning to transform not just physical spaces, but people’s lives. Our work tells our story. We are bold. We are innovative. We care. For over 30 years, innovation in design, planning, sustainability and construction technologies has established BPTW’s reputation as experts in residential development, neighbourhood place-making and mixed-use regeneration.
The role:
Reporting to the Partner responsible for Digital Technology, you will be responsible for document control activities arising on architectural projects, and ensuring related activities are carried out in a satisfactory and accurate manner.
You will support the IT and BIM/Revit Team in any related duties.
Key elements of this role include:-
Internal and external extranet systems used by the architectural teams.
Uploading and downloading of drawings and other associated information
Liaise with consultant teams and manage all incoming and outgoing information
Completing transmittal reports for documentation to ensure an accurate log of information
Filing of drawings and other associated information
Collating and uploading comments from the project team onto the extranet system
Performing audits on documents to ensure they are properly submitted and adhere to QA and BIM procedures, ensuring that the architectural teams comply with the document management procedures
Performing filing audits to ensure our folder structure is adhered to
Promoting standardised formatting across all controlled documents
Monitoring the technical approval process
Translate CAD/Revit files to other formats
Prepare Revit and CAD files for external issue
Create Revit families for the architectural teams
Enforce the CAD/Revit and BIM procedures with the Revit and IT Team
Assist with troubleshooting CAD/Revit issues
Create excel templates for office use
Use dynamo to extract data from Revit files
Produce project programmes using Microsoft Project
Undertake internal audits for our ISO9001 accreditation
Identify areas for improvement in procedures and workflows to the line manager
Support the Associate of BIM & Digital Construction and Partner with any other reasonable tasks as necessary
Essential skills
Previous experience in a document control role
Experience using extranet systems
Experience using Microsoft Outlook, Word & Excel
Desirable skills
Excel formulas such as If statements and VLookup.
Microsoft Project
Knowledge of ISO19650-1 & 2
Knowledge of ISO9001
Experience preparing files from Revit
Personal attributes
Communication
Prioritisation
Time Management
Organisation
Attention to Detail
Able to work within a team or independently
Employee benefits:
> Regular CPD and social events
> Simply Health scheme
> Insurance cover (Life Assurance; Critical Illness; Income protection)
> Cycle to work scheme
> Pension Contribution of 3%
For more information and detailed Job Specification - Please visit our website: www.bptw.co.uk/practice/careers/
How to apply
Please send us a copy of your CV and covering letter explaining why you have applied for the role and detailing your relevant experience relating to the personal attributes and essential skills by email to people@bptw.co.uk with the title 'Document Controller’.
Please also clearly state your right to work in the UK in your application.
Please note we are currently unable to support applications that require current or future employment visa sponsorship.
We are an Equal Opportunities employer, passionate about Equality, Diversity and Inclusion, and welcome applications from people of all backgrounds.
Company Info Our clients are a long-established Brighton property firm with a respected and revered Professional Services Department that provides accurate and detailed valuation advice their customers. All surveyors are RICS registered, with expertise in property law and excellent knowledge of the county of Sussex and surrounding area. . Job Purpose To provide comprehensive administrative support to our clients Professional Services department, including the Head of Department. Position summary Key responsibilities for this role include but not are not limited to: Conducting comprehensive property research on behalf of the department using a range of resources and techniques. Typing reports and letters, including audio/copy typing. Answering initial enquiries by phone or email and obtaining the correct information to provide an accurate quote. Caring for our client’s customers and their associates. Reviewing legal documents and delivering a precis of the salient points. Various secretarial duties Organising on site property inspections with tenants and surveyors. Dealing with survey enquiries and the administration of the consultancy agreements. Undertaking appropriate conflicts of interest checks on all new instructions and preparing fee quote request forms for completion, together with confirmation of instruction letters/terms of engagement etc. Candidate Requirements: Experience of working in an administrative capacity. An interest in the property industry. Excellent administrative, planning, time-management and organisational abilities. Good proof-reading skills and attention to detail. Microsoft user with good Word, Excel and Outlook skills. A knowledge of or willingness to learn industry specific computer software including Quest and Vebra. Good verbal and written communication skills, with a high standard of written/verbal English. Discretion and ability to deal with sensitive and confidential information. An understanding of legalese and the capability to interpret this. Excellent interpersonal skills and an ability to maintain a good working relationship at all levels. Strong customer care approach. Ability to work autonomously.
Oct 29, 2021
Permanent
Company Info Our clients are a long-established Brighton property firm with a respected and revered Professional Services Department that provides accurate and detailed valuation advice their customers. All surveyors are RICS registered, with expertise in property law and excellent knowledge of the county of Sussex and surrounding area. . Job Purpose To provide comprehensive administrative support to our clients Professional Services department, including the Head of Department. Position summary Key responsibilities for this role include but not are not limited to: Conducting comprehensive property research on behalf of the department using a range of resources and techniques. Typing reports and letters, including audio/copy typing. Answering initial enquiries by phone or email and obtaining the correct information to provide an accurate quote. Caring for our client’s customers and their associates. Reviewing legal documents and delivering a precis of the salient points. Various secretarial duties Organising on site property inspections with tenants and surveyors. Dealing with survey enquiries and the administration of the consultancy agreements. Undertaking appropriate conflicts of interest checks on all new instructions and preparing fee quote request forms for completion, together with confirmation of instruction letters/terms of engagement etc. Candidate Requirements: Experience of working in an administrative capacity. An interest in the property industry. Excellent administrative, planning, time-management and organisational abilities. Good proof-reading skills and attention to detail. Microsoft user with good Word, Excel and Outlook skills. A knowledge of or willingness to learn industry specific computer software including Quest and Vebra. Good verbal and written communication skills, with a high standard of written/verbal English. Discretion and ability to deal with sensitive and confidential information. An understanding of legalese and the capability to interpret this. Excellent interpersonal skills and an ability to maintain a good working relationship at all levels. Strong customer care approach. Ability to work autonomously.
Company Info Our clients are a long-established Brighton property firm with a respected and revered Professional Services Department that provides accurate and detailed valuation advice their customers. All surveyors are RICS registered, with expertise in property law and excellent knowledge of the county of Sussex and surrounding area. . Job Purpose To provide administrative support to our clients Commercial Agency Team Position summary Key responsibilities for this role include but not are not limited to: Answering phone, dealing with enquiries and visitors to the office Property to market administration including keeping window cards, boards and websites up to date Administration of our clients letting Taking Application Deposits and drawing up the paperwork when required Dealing with Tenancy Agreements (new Tenancies, Renewals, Changeovers) Packaging and processing the Tenancy files Updating Landlords on the progress of Tenancies Preparing keys for inventory clerks Setting up TDS certificates Collecting Money Laundering details on Landlords and Tenants Checking in tenants – signature of legal documentation and collection of monies Stationary and office supplies management - ensure the office is fully stocked Ensure tenant files and landlord brochures are made up day to day To keep up to date with day to day filing To keep Alto (property management software) up to date and in order Provide a first-class service dealing with enquiries and ensuring correct procedures are followed Assist in creating systems to improve service delivery and ensure compliance standards are not compromised Use our clients pool cars in the course of business as described above To keep up-dated with legal changes regulations Attend any relevant training courses that are appropriate to the job title and specification To follow the department Service Standards Candidate Requirements: Good communication skills Ability to work under pressure Good organisational skills Good multi-tasking skills
Accuracy in typing and attention to detail Confidence in dealing with people at all levels Team Player Proactive and flexible approach to work Experience using Alto is ideal but not necessary Possess good IT skills, particularly Microsoft Word and Excel, email, etc. Full UK Driving Licence (clean)
Oct 29, 2021
Permanent
Company Info Our clients are a long-established Brighton property firm with a respected and revered Professional Services Department that provides accurate and detailed valuation advice their customers. All surveyors are RICS registered, with expertise in property law and excellent knowledge of the county of Sussex and surrounding area. . Job Purpose To provide administrative support to our clients Commercial Agency Team Position summary Key responsibilities for this role include but not are not limited to: Answering phone, dealing with enquiries and visitors to the office Property to market administration including keeping window cards, boards and websites up to date Administration of our clients letting Taking Application Deposits and drawing up the paperwork when required Dealing with Tenancy Agreements (new Tenancies, Renewals, Changeovers) Packaging and processing the Tenancy files Updating Landlords on the progress of Tenancies Preparing keys for inventory clerks Setting up TDS certificates Collecting Money Laundering details on Landlords and Tenants Checking in tenants – signature of legal documentation and collection of monies Stationary and office supplies management - ensure the office is fully stocked Ensure tenant files and landlord brochures are made up day to day To keep up to date with day to day filing To keep Alto (property management software) up to date and in order Provide a first-class service dealing with enquiries and ensuring correct procedures are followed Assist in creating systems to improve service delivery and ensure compliance standards are not compromised Use our clients pool cars in the course of business as described above To keep up-dated with legal changes regulations Attend any relevant training courses that are appropriate to the job title and specification To follow the department Service Standards Candidate Requirements: Good communication skills Ability to work under pressure Good organisational skills Good multi-tasking skills
Accuracy in typing and attention to detail Confidence in dealing with people at all levels Team Player Proactive and flexible approach to work Experience using Alto is ideal but not necessary Possess good IT skills, particularly Microsoft Word and Excel, email, etc. Full UK Driving Licence (clean)