Customer Care Operative Residential Builds
A family-owned developer with a keen interest in restoring listed and historic buildings and new residential builds with a traditional style now requires a customer care operative to join them based our of their Tooting site.
The Company
The successful customer care operative will join a well established and ward winning housebuilder that builds stunning houses primarily across the home counties.
The Role
The customer care operative will be required to carry out warranty works for the customers, prior to their move in and ensure the quality meets standards.
Responsibilities / Skills required:
Carpentry background or related skill
Reporting any issues with the properties
Dressing of show homes
Assist with diagnosis of issues on listed buildings, e.g. water damage
Audit reports
Liaise with customers
Update team with progressRequirements:
Trade qualification
Carry out maintenance works (roofing, painting, decorating, basic plumbing, external works)
Health and Safety compliance
Time management, customer service, problem solving and communication skills essential also.In Return…
£35,000-£36,000
33 days paid holiday (including Bank Holidays)
6% pension contribution on a matching basis after 3 months
Private healthcare contribution, subject to eligibility and can join after 6 months serviceIf you are considering your career opportunities, and have a trade background, please contact Megan Cole at Brandon James.
Ref 13754MC
(phone number removed)
Housebuilder / Trader / Maintenance / Carpentry / Painter / Decorator / Tooting
Sep 15, 2022
Permanent
Customer Care Operative Residential Builds
A family-owned developer with a keen interest in restoring listed and historic buildings and new residential builds with a traditional style now requires a customer care operative to join them based our of their Tooting site.
The Company
The successful customer care operative will join a well established and ward winning housebuilder that builds stunning houses primarily across the home counties.
The Role
The customer care operative will be required to carry out warranty works for the customers, prior to their move in and ensure the quality meets standards.
Responsibilities / Skills required:
Carpentry background or related skill
Reporting any issues with the properties
Dressing of show homes
Assist with diagnosis of issues on listed buildings, e.g. water damage
Audit reports
Liaise with customers
Update team with progressRequirements:
Trade qualification
Carry out maintenance works (roofing, painting, decorating, basic plumbing, external works)
Health and Safety compliance
Time management, customer service, problem solving and communication skills essential also.In Return…
£35,000-£36,000
33 days paid holiday (including Bank Holidays)
6% pension contribution on a matching basis after 3 months
Private healthcare contribution, subject to eligibility and can join after 6 months serviceIf you are considering your career opportunities, and have a trade background, please contact Megan Cole at Brandon James.
Ref 13754MC
(phone number removed)
Housebuilder / Trader / Maintenance / Carpentry / Painter / Decorator / Tooting
Customer Care Operative Residential Builds
A family-owned developer with a keen interest in restoring listed and historic buildings and new residential builds with a traditional style now requires a customer care operative to join them based our of their Tooting site.
The Company
The successful customer care operative will join a well established and ward winning housebuilder that builds stunning houses primarily across the home counties.
The Role
The customer care operative will be required to carry out warranty works for the customers, prior to their move in and ensure the quality meets standards.
Responsibilities / Skills required:
Carpentry background or related skill
Reporting any issues with the properties
Dressing of show homes
Assist with diagnosis of issues on listed buildings, e.g. water damage
Audit reports
Liaise with customers
Update team with progressRequirements:
Trade qualification
Carry out maintenance works (roofing, painting, decorating, basic plumbing, external works)
Health and Safety compliance
Time management, customer service, problem solving and communication skills essential also.In Return…
£35,000-£36,000
33 days paid holiday (including Bank Holidays)
6% pension contribution on a matching basis after 3 months
Private healthcare contribution, subject to eligibility and can join after 6 months serviceIf you are considering your career opportunities, and have a trade background, please contact Megan Cole at Brandon James.
Ref 13754MC
(phone number removed)
Housebuilder / Trader / Maintenance / Carpentry / Painter / Decorator / Tooting
Sep 15, 2022
Permanent
Customer Care Operative Residential Builds
A family-owned developer with a keen interest in restoring listed and historic buildings and new residential builds with a traditional style now requires a customer care operative to join them based our of their Tooting site.
The Company
The successful customer care operative will join a well established and ward winning housebuilder that builds stunning houses primarily across the home counties.
The Role
The customer care operative will be required to carry out warranty works for the customers, prior to their move in and ensure the quality meets standards.
Responsibilities / Skills required:
Carpentry background or related skill
Reporting any issues with the properties
Dressing of show homes
Assist with diagnosis of issues on listed buildings, e.g. water damage
Audit reports
Liaise with customers
Update team with progressRequirements:
Trade qualification
Carry out maintenance works (roofing, painting, decorating, basic plumbing, external works)
Health and Safety compliance
Time management, customer service, problem solving and communication skills essential also.In Return…
£35,000-£36,000
33 days paid holiday (including Bank Holidays)
6% pension contribution on a matching basis after 3 months
Private healthcare contribution, subject to eligibility and can join after 6 months serviceIf you are considering your career opportunities, and have a trade background, please contact Megan Cole at Brandon James.
Ref 13754MC
(phone number removed)
Housebuilder / Trader / Maintenance / Carpentry / Painter / Decorator / Tooting
Our client is currently one of the UK’s leading providers of refurbished and new build living solutions. As a business, they have over experience of 50 years’ experience within the housing sector and a history of customer satisfaction. They typically work on affordable accommodation projects for housing associations, local authorities and private developers delivering new build construction projects and refurbishment projects – these are the 2 main divisions of the business. Projects include large-scale estate regenerations and new build housing developments for a mix of private sale, shared ownership and social rent.
As a business they are growing exponentially; their turnover was £220 Million for the past year and look to grow this to £500m+ over the next 5+ years.
The business pride themselves on: Giving staff freedom to do their job, no red tape and always implement an open-door policy with access to management. They have a focus on delivering a quality product backed up by a first-class service with Growth great opportunities for career progression
PROJECT HIGHLIGHTS:
We are currently recruiting for the refurbishment side of their business, who specialise in internal and external works, please find some examples below:
* North London – Internal works including kitchens, bathrooms, heating and M&E upgrades.
* Central London – Internal and external decoration works, Window & door replacements, FRA works and new roofing.
* East London / Essex – EWI, Recladding and Scaffolding Works to high rise residential building as well as new fire doors, kitchens & bathrooms.
AWARDS: Gold RoSPA Award, Various Considerate Constructors Awards, Various awards for residential developments & refurbishments, Awarded for their training and development schemes
ROLE: Site Manager – Refurbishment
Roles & Responsibilities:
* Accountable for all daily operational activity and the management of operatives and sub-contractors ensuring adherence to all Company policies, procedures, and practices.
* Manage activities on site, ensuring that the highest standards of Health and Safety are always maintained.
* Organising and co-ordinating site resources to optimise the effectiveness on site.
* Undertake the induction of all employees and sub-contractors on site and follow up with toolbox talks.
* Induct all employees in the company’s way of working ensuring that the contract delivery processes are complied with and adopted into your daily disciplines.
* Ensure all project related filing / administration is in accordance with United Way IMS and Project Filing Guide.
* Responsible for identifying, reviewing, and implementing the client’s critical success factors for the project and taking corrective action as necessary.
* Responsible for ensuring that the quality and programme standards are delivered (avoiding any defects later), undertaking regular reviews to monitor progress against programme addressing any shortcomings and issues as they arise.
* Review and coordinate contract drawings and specifications for all work sections.
* Ensure that records pertaining to requests for information, verbal instructions, delay and disruption are rigorously maintained in conjunction with the commercial team to ensure the company’s liabilities are protected.
* Identify and requisition site equipment / plant and materials to ensure completion of works.
* Regular communication with Line Manager on site progress, advising of issues which may impact / change the contract programme. Accurately record progress weekly on all activities.
* Produce short term programmes for all trades to achieve main programme dates.
* Chair/attend weekly sub-contractor progress/planning meeting and record minutes.
* Maintain to the highest quality daily records of site activities.
* Supervise the implementation of work safety plans, method statements, risk assessments and other works procedures ensuring they comply with the relevant documentation. Monitor and report on their effectiveness.
* Work collaboratively with external and internal departments to ensure smooth running of the site and tasks are undertaken in line with the programme requirements taking appropriate action to address any issues or concerns in a timely manner.
* Ensure all operatives and sub-contractors are always wearing appropriate PPE during site activities.
* Ensure all operatives and sub-contractors are suitably trained to use any relevant plant and equipment.
* Ability to understand and gain full working knowledge of the relevant contract terms and conditions and the associated obligations.
* Work closely with the commercial team to be aware of the financial position of the contract. Agree scopes of each subcontract package.
* Day work sheets should be reviewed with site QS before signing.
* Demonstrate a strong Customer focus and an ability to deliver initiatives within the local community and to support the Company’s corporate social responsibility.
* Ensure any quality control notices are issued to sub-contractors promptly.
Skills Required:
* Leadership and Management Skills
* Good Communication Skills – Your role will involve liaising and managing the team, subcontractors onsite, in meetings, by phone and email regarding timings, work required, materials etc. You will also need to communicate with Senior management to provide updates, request resources etc.
* Organisation skills – ensuring daily site diaries are completed, managing site paperwork such permits to work, ensuring compliance with RAMs
Mar 23, 2022
Permanent
Our client is currently one of the UK’s leading providers of refurbished and new build living solutions. As a business, they have over experience of 50 years’ experience within the housing sector and a history of customer satisfaction. They typically work on affordable accommodation projects for housing associations, local authorities and private developers delivering new build construction projects and refurbishment projects – these are the 2 main divisions of the business. Projects include large-scale estate regenerations and new build housing developments for a mix of private sale, shared ownership and social rent.
As a business they are growing exponentially; their turnover was £220 Million for the past year and look to grow this to £500m+ over the next 5+ years.
The business pride themselves on: Giving staff freedom to do their job, no red tape and always implement an open-door policy with access to management. They have a focus on delivering a quality product backed up by a first-class service with Growth great opportunities for career progression
PROJECT HIGHLIGHTS:
We are currently recruiting for the refurbishment side of their business, who specialise in internal and external works, please find some examples below:
* North London – Internal works including kitchens, bathrooms, heating and M&E upgrades.
* Central London – Internal and external decoration works, Window & door replacements, FRA works and new roofing.
* East London / Essex – EWI, Recladding and Scaffolding Works to high rise residential building as well as new fire doors, kitchens & bathrooms.
AWARDS: Gold RoSPA Award, Various Considerate Constructors Awards, Various awards for residential developments & refurbishments, Awarded for their training and development schemes
ROLE: Site Manager – Refurbishment
Roles & Responsibilities:
* Accountable for all daily operational activity and the management of operatives and sub-contractors ensuring adherence to all Company policies, procedures, and practices.
* Manage activities on site, ensuring that the highest standards of Health and Safety are always maintained.
* Organising and co-ordinating site resources to optimise the effectiveness on site.
* Undertake the induction of all employees and sub-contractors on site and follow up with toolbox talks.
* Induct all employees in the company’s way of working ensuring that the contract delivery processes are complied with and adopted into your daily disciplines.
* Ensure all project related filing / administration is in accordance with United Way IMS and Project Filing Guide.
* Responsible for identifying, reviewing, and implementing the client’s critical success factors for the project and taking corrective action as necessary.
* Responsible for ensuring that the quality and programme standards are delivered (avoiding any defects later), undertaking regular reviews to monitor progress against programme addressing any shortcomings and issues as they arise.
* Review and coordinate contract drawings and specifications for all work sections.
* Ensure that records pertaining to requests for information, verbal instructions, delay and disruption are rigorously maintained in conjunction with the commercial team to ensure the company’s liabilities are protected.
* Identify and requisition site equipment / plant and materials to ensure completion of works.
* Regular communication with Line Manager on site progress, advising of issues which may impact / change the contract programme. Accurately record progress weekly on all activities.
* Produce short term programmes for all trades to achieve main programme dates.
* Chair/attend weekly sub-contractor progress/planning meeting and record minutes.
* Maintain to the highest quality daily records of site activities.
* Supervise the implementation of work safety plans, method statements, risk assessments and other works procedures ensuring they comply with the relevant documentation. Monitor and report on their effectiveness.
* Work collaboratively with external and internal departments to ensure smooth running of the site and tasks are undertaken in line with the programme requirements taking appropriate action to address any issues or concerns in a timely manner.
* Ensure all operatives and sub-contractors are always wearing appropriate PPE during site activities.
* Ensure all operatives and sub-contractors are suitably trained to use any relevant plant and equipment.
* Ability to understand and gain full working knowledge of the relevant contract terms and conditions and the associated obligations.
* Work closely with the commercial team to be aware of the financial position of the contract. Agree scopes of each subcontract package.
* Day work sheets should be reviewed with site QS before signing.
* Demonstrate a strong Customer focus and an ability to deliver initiatives within the local community and to support the Company’s corporate social responsibility.
* Ensure any quality control notices are issued to sub-contractors promptly.
Skills Required:
* Leadership and Management Skills
* Good Communication Skills – Your role will involve liaising and managing the team, subcontractors onsite, in meetings, by phone and email regarding timings, work required, materials etc. You will also need to communicate with Senior management to provide updates, request resources etc.
* Organisation skills – ensuring daily site diaries are completed, managing site paperwork such permits to work, ensuring compliance with RAMs
Our client is currently one of the UK’s leading providers of refurbished and new build living solutions. As a business, they have over experience of 50 years’ experience within the housing sector and a history of customer satisfaction. They typically work on affordable accommodation projects for housing associations, local authorities and private developers delivering new build construction projects and refurbishment projects – these are the 2 main divisions of the business. Projects include large-scale estate regenerations and new build housing developments for a mix of private sale, shared ownership and social rent.
As a business they are growing exponentially; their turnover was £220 Million for the past year and look to grow this to £500m+ over the next 5+ years.
The business pride themselves on: Giving staff freedom to do their job, no red tape and always implement an open-door policy with access to management. They have a focus on delivering a quality product backed up by a first-class service with Growth great opportunities for career progression
PROJECT HIGHLIGHTS:
We are currently recruiting for the refurbishment side of their business, who specialise in internal and external works, please find some examples below:
* North London – Internal works including kitchens, bathrooms, heating and M&E upgrades.
* Central London – Internal and external decoration works, Window & door replacements, FRA works and new roofing.
* East London / Essex – EWI, Recladding and Scaffolding Works to high rise residential building as well as new fire doors, kitchens & bathrooms.
AWARDS: Gold RoSPA Award, Various Considerate Constructors Awards, Various awards for residential developments & refurbishments, Awarded for their training and development schemes
ROLE: Site Manager – Refurbishment
Roles & Responsibilities:
* Accountable for all daily operational activity and the management of operatives and sub-contractors ensuring adherence to all Company policies, procedures, and practices.
* Manage activities on site, ensuring that the highest standards of Health and Safety are always maintained.
* Organising and co-ordinating site resources to optimise the effectiveness on site.
* Undertake the induction of all employees and sub-contractors on site and follow up with toolbox talks.
* Induct all employees in the company’s way of working ensuring that the contract delivery processes are complied with and adopted into your daily disciplines.
* Ensure all project related filing / administration is in accordance with United Way IMS and Project Filing Guide.
* Responsible for identifying, reviewing, and implementing the client’s critical success factors for the project and taking corrective action as necessary.
* Responsible for ensuring that the quality and programme standards are delivered (avoiding any defects later), undertaking regular reviews to monitor progress against programme addressing any shortcomings and issues as they arise.
* Review and coordinate contract drawings and specifications for all work sections.
* Ensure that records pertaining to requests for information, verbal instructions, delay and disruption are rigorously maintained in conjunction with the commercial team to ensure the company’s liabilities are protected.
* Identify and requisition site equipment / plant and materials to ensure completion of works.
* Regular communication with Line Manager on site progress, advising of issues which may impact / change the contract programme. Accurately record progress weekly on all activities.
* Produce short term programmes for all trades to achieve main programme dates.
* Chair/attend weekly sub-contractor progress/planning meeting and record minutes.
* Maintain to the highest quality daily records of site activities.
* Supervise the implementation of work safety plans, method statements, risk assessments and other works procedures ensuring they comply with the relevant documentation. Monitor and report on their effectiveness.
* Work collaboratively with external and internal departments to ensure smooth running of the site and tasks are undertaken in line with the programme requirements taking appropriate action to address any issues or concerns in a timely manner.
* Ensure all operatives and sub-contractors are always wearing appropriate PPE during site activities.
* Ensure all operatives and sub-contractors are suitably trained to use any relevant plant and equipment.
* Ability to understand and gain full working knowledge of the relevant contract terms and conditions and the associated obligations.
* Work closely with the commercial team to be aware of the financial position of the contract. Agree scopes of each subcontract package.
* Day work sheets should be reviewed with site QS before signing.
* Demonstrate a strong Customer focus and an ability to deliver initiatives within the local community and to support the Company’s corporate social responsibility.
* Ensure any quality control notices are issued to sub-contractors promptly.
Skills Required:
* Leadership and Management Skills
* Good Communication Skills – Your role will involve liaising and managing the team, subcontractors onsite, in meetings, by phone and email regarding timings, work required, materials etc. You will also need to communicate with Senior management to provide updates, request resources etc.
* Organisation skills – ensuring daily site diaries are completed, managing site paperwork such permits to work, ensuring compliance with RAMs
Mar 23, 2022
Permanent
Our client is currently one of the UK’s leading providers of refurbished and new build living solutions. As a business, they have over experience of 50 years’ experience within the housing sector and a history of customer satisfaction. They typically work on affordable accommodation projects for housing associations, local authorities and private developers delivering new build construction projects and refurbishment projects – these are the 2 main divisions of the business. Projects include large-scale estate regenerations and new build housing developments for a mix of private sale, shared ownership and social rent.
As a business they are growing exponentially; their turnover was £220 Million for the past year and look to grow this to £500m+ over the next 5+ years.
The business pride themselves on: Giving staff freedom to do their job, no red tape and always implement an open-door policy with access to management. They have a focus on delivering a quality product backed up by a first-class service with Growth great opportunities for career progression
PROJECT HIGHLIGHTS:
We are currently recruiting for the refurbishment side of their business, who specialise in internal and external works, please find some examples below:
* North London – Internal works including kitchens, bathrooms, heating and M&E upgrades.
* Central London – Internal and external decoration works, Window & door replacements, FRA works and new roofing.
* East London / Essex – EWI, Recladding and Scaffolding Works to high rise residential building as well as new fire doors, kitchens & bathrooms.
AWARDS: Gold RoSPA Award, Various Considerate Constructors Awards, Various awards for residential developments & refurbishments, Awarded for their training and development schemes
ROLE: Site Manager – Refurbishment
Roles & Responsibilities:
* Accountable for all daily operational activity and the management of operatives and sub-contractors ensuring adherence to all Company policies, procedures, and practices.
* Manage activities on site, ensuring that the highest standards of Health and Safety are always maintained.
* Organising and co-ordinating site resources to optimise the effectiveness on site.
* Undertake the induction of all employees and sub-contractors on site and follow up with toolbox talks.
* Induct all employees in the company’s way of working ensuring that the contract delivery processes are complied with and adopted into your daily disciplines.
* Ensure all project related filing / administration is in accordance with United Way IMS and Project Filing Guide.
* Responsible for identifying, reviewing, and implementing the client’s critical success factors for the project and taking corrective action as necessary.
* Responsible for ensuring that the quality and programme standards are delivered (avoiding any defects later), undertaking regular reviews to monitor progress against programme addressing any shortcomings and issues as they arise.
* Review and coordinate contract drawings and specifications for all work sections.
* Ensure that records pertaining to requests for information, verbal instructions, delay and disruption are rigorously maintained in conjunction with the commercial team to ensure the company’s liabilities are protected.
* Identify and requisition site equipment / plant and materials to ensure completion of works.
* Regular communication with Line Manager on site progress, advising of issues which may impact / change the contract programme. Accurately record progress weekly on all activities.
* Produce short term programmes for all trades to achieve main programme dates.
* Chair/attend weekly sub-contractor progress/planning meeting and record minutes.
* Maintain to the highest quality daily records of site activities.
* Supervise the implementation of work safety plans, method statements, risk assessments and other works procedures ensuring they comply with the relevant documentation. Monitor and report on their effectiveness.
* Work collaboratively with external and internal departments to ensure smooth running of the site and tasks are undertaken in line with the programme requirements taking appropriate action to address any issues or concerns in a timely manner.
* Ensure all operatives and sub-contractors are always wearing appropriate PPE during site activities.
* Ensure all operatives and sub-contractors are suitably trained to use any relevant plant and equipment.
* Ability to understand and gain full working knowledge of the relevant contract terms and conditions and the associated obligations.
* Work closely with the commercial team to be aware of the financial position of the contract. Agree scopes of each subcontract package.
* Day work sheets should be reviewed with site QS before signing.
* Demonstrate a strong Customer focus and an ability to deliver initiatives within the local community and to support the Company’s corporate social responsibility.
* Ensure any quality control notices are issued to sub-contractors promptly.
Skills Required:
* Leadership and Management Skills
* Good Communication Skills – Your role will involve liaising and managing the team, subcontractors onsite, in meetings, by phone and email regarding timings, work required, materials etc. You will also need to communicate with Senior management to provide updates, request resources etc.
* Organisation skills – ensuring daily site diaries are completed, managing site paperwork such permits to work, ensuring compliance with RAMs
Multi-Trade Customer Service Engineers x 2
X1 - Berkshire, Oxfordshire and Buckinghamshire
x1 - Berkshire, West Surrey and North Hampshire
To £38k + Van + Pension + Holidays
Our client is a leading, respected high end residential developer who have 2 career developing opportunities available for Multi-Trade Customer Service Engineers to cover South East regional developments from Berkshire, Oxfordshire and Buckinghamshire in one region and Berkshire, North Hampshire and West Surrey the other.
These roles will suit enthusiastic, driven multi-skilled engineers who have basic knowledge of carpentry, bricklaying, plastering, drylining and finishing trades along with good practical experience within all aspects of the building industry.
Previous experience of working within this role with a residential developer is a must.
You will be IT literate and have excellent written and verbal communication skills which you will utilise up and down the supply chain and with clients. A pro-active approach to this role is key along with the ability to work alone and as part of a team. Flexibility is also sought as there maybe some overtime, weekends and emergency call outs. A driving licence is required for these roles.
Experience of giving home demonstrations and handovers would be a distinct advantage.
Your role will involve:
Carrying out multi-trade remedial work to high quality standards
Undertake vehicle and equipment inspections on a regular basis
Ensure all areas of traffic, or areas at risk are covered and/or protected from any damage from remedial activities
Maintain in good order the company vehicle assigned and be mindful of the responsibilities of the road worthiness
Ensure that purchaser’s acceptance sheets are signed by purchaser as proof of completion that the work is finished to the companies quality standards
Assist the Quality Inspectors with back checks when necessary
Carry out all duties in accordance with the company internal code of conduct
Escalate any issues or risks to the appropriate person through the CM system
Familiarise and hold a good understanding of required policies and procedure
Plan the allocation of own work to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met
It would be ideal if you have experience of working as a multi-trade maintenance operative in a customer facing environment.
An NVQ / HNC(D) in a specific building trade or qualified by experience would be desirable but is not essential
Oct 27, 2020
Permanent
Multi-Trade Customer Service Engineers x 2
X1 - Berkshire, Oxfordshire and Buckinghamshire
x1 - Berkshire, West Surrey and North Hampshire
To £38k + Van + Pension + Holidays
Our client is a leading, respected high end residential developer who have 2 career developing opportunities available for Multi-Trade Customer Service Engineers to cover South East regional developments from Berkshire, Oxfordshire and Buckinghamshire in one region and Berkshire, North Hampshire and West Surrey the other.
These roles will suit enthusiastic, driven multi-skilled engineers who have basic knowledge of carpentry, bricklaying, plastering, drylining and finishing trades along with good practical experience within all aspects of the building industry.
Previous experience of working within this role with a residential developer is a must.
You will be IT literate and have excellent written and verbal communication skills which you will utilise up and down the supply chain and with clients. A pro-active approach to this role is key along with the ability to work alone and as part of a team. Flexibility is also sought as there maybe some overtime, weekends and emergency call outs. A driving licence is required for these roles.
Experience of giving home demonstrations and handovers would be a distinct advantage.
Your role will involve:
Carrying out multi-trade remedial work to high quality standards
Undertake vehicle and equipment inspections on a regular basis
Ensure all areas of traffic, or areas at risk are covered and/or protected from any damage from remedial activities
Maintain in good order the company vehicle assigned and be mindful of the responsibilities of the road worthiness
Ensure that purchaser’s acceptance sheets are signed by purchaser as proof of completion that the work is finished to the companies quality standards
Assist the Quality Inspectors with back checks when necessary
Carry out all duties in accordance with the company internal code of conduct
Escalate any issues or risks to the appropriate person through the CM system
Familiarise and hold a good understanding of required policies and procedure
Plan the allocation of own work to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met
It would be ideal if you have experience of working as a multi-trade maintenance operative in a customer facing environment.
An NVQ / HNC(D) in a specific building trade or qualified by experience would be desirable but is not essential
My client are a high end residential developer who are currently looking for an experienced Customer Service Coordinator to join their team to be based at their head office in Bury St Edmunds
As a customer service coordinator you will need to be dynamic, versatile & able to handle a heavy work load
Day to day duties:
* Being the first point of contact for the customer care team
* Dealing with complaints
* Logging defects
* Keeping a strong communication path with the customers at all times
* Booking in operatives for repairs
* Keeping the customers up to date
* Monitoring the central email inbox
You will need at least a years experience to be considered for this role and have used Coin system previously
If you are interested & feel you could get into this role & hit the ground running please apply below today or for more information please contact Zoe Georgiou at the Fawkes & Reece London office
Sep 09, 2020
Permanent
My client are a high end residential developer who are currently looking for an experienced Customer Service Coordinator to join their team to be based at their head office in Bury St Edmunds
As a customer service coordinator you will need to be dynamic, versatile & able to handle a heavy work load
Day to day duties:
* Being the first point of contact for the customer care team
* Dealing with complaints
* Logging defects
* Keeping a strong communication path with the customers at all times
* Booking in operatives for repairs
* Keeping the customers up to date
* Monitoring the central email inbox
You will need at least a years experience to be considered for this role and have used Coin system previously
If you are interested & feel you could get into this role & hit the ground running please apply below today or for more information please contact Zoe Georgiou at the Fawkes & Reece London office
Falcon Green require a skilled Multi-Trader / Aftercare for a large-scale residential developer in North London.
This is a long-term temporary position which could lead to permanent employment for the right candidate.
Candidates MUST have a van and own tools as the job will require travelling between 3 different sites.
The successful applicant must have the following:
* Be able to demonstrate a high-level of customer service as work will be carried out in occupied homes
* Be presentable
* Experience of a wide-range of site trades including;
* Making Good works
* Working through snag lists
* General repairs across multiple trades
* Good understanding of English
* Right to work in the UK
* Blue CSCS skills card (Preferable)
* 2x References from previous employers
Please call Alex on (phone number removed) to apply or for moreinformation
Aug 07, 2020
Falcon Green require a skilled Multi-Trader / Aftercare for a large-scale residential developer in North London.
This is a long-term temporary position which could lead to permanent employment for the right candidate.
Candidates MUST have a van and own tools as the job will require travelling between 3 different sites.
The successful applicant must have the following:
* Be able to demonstrate a high-level of customer service as work will be carried out in occupied homes
* Be presentable
* Experience of a wide-range of site trades including;
* Making Good works
* Working through snag lists
* General repairs across multiple trades
* Good understanding of English
* Right to work in the UK
* Blue CSCS skills card (Preferable)
* 2x References from previous employers
Please call Alex on (phone number removed) to apply or for moreinformation
We are now looking for a Maintenance Operative to undertake minor repairs and carry out planned preventative maintenance and compliance works at our Cork Street student accommodation building in Dublin. This will include painting and decorating, health and safety checks, grounds maintenance, gardening, refuse and recycling management. This position will report to the Accommodation Manager and will carry out duties with the instruction of both the Accommodation Manager and Accommodation Team.
About You
We’re looking for an individual who either has significant experience in a specialist trade, whether that be carpentry / joinery, plumbing, electrical or gas to name or few, or a genuine handyperson who has experience in residential repairs and fit outs. A committed teamworker, highly organised and able to prioritise your own workload, you will have a strong customer focus and be able to maintain the highest levels of professionalism with our residents, staff, clients and external contractors, even when under stress.
You’ll also need basic IT literacy for training and updates and be competent in minor electrical maintenance works. Daily light paperwork is necessary for our compliance records and service level agreements.
About Us
Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.
Why Join Us?
In return for your hard work and dedication, we can offer you, on completion of your probationary period some extensive benefits which include; 25 days annual leave plus bank holidays, 10 days company sick pay, a contributory pension scheme, cycle to work scheme
Jul 23, 2020
Permanent
We are now looking for a Maintenance Operative to undertake minor repairs and carry out planned preventative maintenance and compliance works at our Cork Street student accommodation building in Dublin. This will include painting and decorating, health and safety checks, grounds maintenance, gardening, refuse and recycling management. This position will report to the Accommodation Manager and will carry out duties with the instruction of both the Accommodation Manager and Accommodation Team.
About You
We’re looking for an individual who either has significant experience in a specialist trade, whether that be carpentry / joinery, plumbing, electrical or gas to name or few, or a genuine handyperson who has experience in residential repairs and fit outs. A committed teamworker, highly organised and able to prioritise your own workload, you will have a strong customer focus and be able to maintain the highest levels of professionalism with our residents, staff, clients and external contractors, even when under stress.
You’ll also need basic IT literacy for training and updates and be competent in minor electrical maintenance works. Daily light paperwork is necessary for our compliance records and service level agreements.
About Us
Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.
Why Join Us?
In return for your hard work and dedication, we can offer you, on completion of your probationary period some extensive benefits which include; 25 days annual leave plus bank holidays, 10 days company sick pay, a contributory pension scheme, cycle to work scheme
Job Title: Customer Care Administrator
Location:Northwest
Salary: Circa £25,000 (negotiable depending on experience)
A multi-award winning national house builder, with over 80 years' experience in the housing sector and a turnover exceeding £1 billion, are currently looking to recruit an experienced Customer Care Co ordinator into their North-West team.
This developer's dynamic management team is made up of award winning directors who have many years' experience working for reputable volume house builders. Therefore, the management team is strong, steady and knowledgeable. Over many years my client has consistently produced top quality houses and are a dominant force within the housing sector. Year on year this developer and their site managers pick up multiple NHBC awards reflecting the consistency of the quality of build.
Their residential sector is set to take off again following recent announcments, hence they are looking to add more support to their customer service team in Warrington. As this is a large company there will be many opportunities for progression within the department.
Please note you must have a good knowledge of the construction industry to be eligible for this position.
The successful candidate will need to acknowledge defects, send them to subcontractors and chase through to completion. You will need to liaise with maintenance operatives regarding repairs and manage their diaries appropriately.
You will manage the receipts of goods and ensure they are filed correctly and sent to the correct department for processing.
You will need to be able to keep spreadsheets updated regarding quality inspections for open market developments as well as manage any date changes and rearrange visits.
You will be expected to complete aftercare on customers who have moved into a home in the last 12 months with a courtesy call.
This is a challenging and busy role so you need to be organised, reactive and able to use initiative.
General Responsibilities include:
* Ensure that the system is updated and the information with the system is used correctly.
* Closing down of tasks on the system.
* Incoming telephone calls are handled efficiently
* Incoming emails require acknowledgement to sender.
* Ability to work as part of a small customer care team.
* Provide excellent customer service at all times to purchases and Subcontractors.
* Liaise between clients, maintenance operatives and contractors.
* Day to day duties include answering telephone, filing, typing correspondence and any other duties required.
* Updating of forecast schedule/quality inspection visits for Customer Service Manager
* Keeping records of timesheets/mileage sheets/holidays/risk assessments.
* Provide full administrative support to Customer Service Department for the Northern Region
Individual:
* The ideal candidate will be positive, enthusiastic and approachable.
* Worked within a similar role, within the construction Industry and ideally will have undertaken this role previously.
* A good team player with an excellent customer service ethos, organised and able to manage their time effectively.
* To liaise with clients to ensure that remedial work the company is responsible for is dealt with promptly and efficiently and that contractors carry out any necessary work in a timely fashion.
This is an office based role and hours are typically 9am-5pm but my client can be flexible with hours for the right candidate.
For more information please contact James Unwin direct on (phone number removed)
Jul 14, 2020
Permanent
Job Title: Customer Care Administrator
Location:Northwest
Salary: Circa £25,000 (negotiable depending on experience)
A multi-award winning national house builder, with over 80 years' experience in the housing sector and a turnover exceeding £1 billion, are currently looking to recruit an experienced Customer Care Co ordinator into their North-West team.
This developer's dynamic management team is made up of award winning directors who have many years' experience working for reputable volume house builders. Therefore, the management team is strong, steady and knowledgeable. Over many years my client has consistently produced top quality houses and are a dominant force within the housing sector. Year on year this developer and their site managers pick up multiple NHBC awards reflecting the consistency of the quality of build.
Their residential sector is set to take off again following recent announcments, hence they are looking to add more support to their customer service team in Warrington. As this is a large company there will be many opportunities for progression within the department.
Please note you must have a good knowledge of the construction industry to be eligible for this position.
The successful candidate will need to acknowledge defects, send them to subcontractors and chase through to completion. You will need to liaise with maintenance operatives regarding repairs and manage their diaries appropriately.
You will manage the receipts of goods and ensure they are filed correctly and sent to the correct department for processing.
You will need to be able to keep spreadsheets updated regarding quality inspections for open market developments as well as manage any date changes and rearrange visits.
You will be expected to complete aftercare on customers who have moved into a home in the last 12 months with a courtesy call.
This is a challenging and busy role so you need to be organised, reactive and able to use initiative.
General Responsibilities include:
* Ensure that the system is updated and the information with the system is used correctly.
* Closing down of tasks on the system.
* Incoming telephone calls are handled efficiently
* Incoming emails require acknowledgement to sender.
* Ability to work as part of a small customer care team.
* Provide excellent customer service at all times to purchases and Subcontractors.
* Liaise between clients, maintenance operatives and contractors.
* Day to day duties include answering telephone, filing, typing correspondence and any other duties required.
* Updating of forecast schedule/quality inspection visits for Customer Service Manager
* Keeping records of timesheets/mileage sheets/holidays/risk assessments.
* Provide full administrative support to Customer Service Department for the Northern Region
Individual:
* The ideal candidate will be positive, enthusiastic and approachable.
* Worked within a similar role, within the construction Industry and ideally will have undertaken this role previously.
* A good team player with an excellent customer service ethos, organised and able to manage their time effectively.
* To liaise with clients to ensure that remedial work the company is responsible for is dealt with promptly and efficiently and that contractors carry out any necessary work in a timely fashion.
This is an office based role and hours are typically 9am-5pm but my client can be flexible with hours for the right candidate.
For more information please contact James Unwin direct on (phone number removed)
Our client, a privately owned residential developer based in Hertfordshire are looking to recruit a Customer Care Operative to join their aftersales team, to be responsible for reparing minor defects in occupied properties.
Suitable candidates must:
Have a multi trade background to be able to carry out a variety of maintenance tasks including painting, plastering, carpentry, mastic etc.
Must act as an excellent representative for the company and demonstrate a fantastic level of customer service.
Have excellent communication skills to deal with customers and manage their expectations.
Ensure all work is carried out in a tidy and professional manner as working in customers homes.
Have a driving licence but a company van will be supplied.Ideal applicants will have worked for a residential developer before in a similar role or alternatively will have worked privately carrying out multi trade works in domestic dwellings.
If your experience matches the criteria above, please send CVs to the email address supplied, and those who have the relevant experience will be contacted
Jun 23, 2020
Permanent
Our client, a privately owned residential developer based in Hertfordshire are looking to recruit a Customer Care Operative to join their aftersales team, to be responsible for reparing minor defects in occupied properties.
Suitable candidates must:
Have a multi trade background to be able to carry out a variety of maintenance tasks including painting, plastering, carpentry, mastic etc.
Must act as an excellent representative for the company and demonstrate a fantastic level of customer service.
Have excellent communication skills to deal with customers and manage their expectations.
Ensure all work is carried out in a tidy and professional manner as working in customers homes.
Have a driving licence but a company van will be supplied.Ideal applicants will have worked for a residential developer before in a similar role or alternatively will have worked privately carrying out multi trade works in domestic dwellings.
If your experience matches the criteria above, please send CVs to the email address supplied, and those who have the relevant experience will be contacted