Job Description
BMC Recruitment are currently seeking a Customer Care Coordinator/Customer Service Coordinator. This is a full time position Mon - Fri with standard office hours.
New homes experience or property maintenance experience is essential.
Requirements
Office /call centre customer service experience
Accurate data entry skills
PC Literate, MS Office
Excellent communication skills (Written & Verbal) the role is mainly dealing with responding to emails
Experience of working in a fast paced environment ideally for a housing developer or Contractor
Must have knowledge of defects within new homes
Responsibilities
Dealing with incoming queries and inputting details onto the in-house system
Deliver a professional and helpful after sales service to all customers
Liaising with depts to resolve issues
Ensure customers are all contacted within company timelines