Technical Support Supervisor - £40k+ Package

Technical Support Supervisor -£40k+ Package (Plumbing & Heating / Mechanical) Job Summary Your role is to offer technical assistance and guidance to the Dwelling Team, whilst managing and supervising the operatives under your remit. The role requires a good knowledge of building maintenance services/engineering associated with repairs and installation works, as well as experience within social housing contracts and construction or building services industry. The role will be primarily office-based but with a requirement to visit sites, to inspect quality of work carried out by operatives, ensuring all relevant standards and contractual obligations are met. Key Responsibilities Performance manage operatives to maximise efficiency. Responsibility for the issuance of the van stock and requesting reports on use to analyse demand and trends to alter/revise the stock requirements and levels Offer technical support to operatives and assist the Dwelling Team with capacity, resource allocation and requirements, ensuring that the operatives remain productive without overstretching and effecting performance. Analysis of performance statistics examine reports and investigate failures. Reduce non-conformities, increase our customer satisfaction and 1st time fix rate. Analyse post inspections to the contractual requirements, report on findings, and investigate/ resolve negative reports and failures. Liaise with purchasing to produce reports of high value material orders and examine the works to validate and produce chargeable orders where necessary. Handling stage 2 complaints as per company procedure and maintain records for performance monitoring. Production costs and quotes for jobs where required using the company's IT system and following contractual procedure and requirements. Performance 'Multiple visits' jobs are to be thoroughly examined and investigations carried out to analyse issues and offer reports on the findings. Carry out trend analysis of the engineers and determine their most suitable roles within the team. Carry out regular toolbox talks and issue regular performance reports whilst offering incentives to the team and individuals to promote success. You will attend to site in emergency situations to offer support and report back to management and the team. Follow the framework of performance management and monitoring, championing best practice and a high-level performance culture throughout the Company Knowledge Skills and experience Hold current ACS Qualifications. 5 years + experience in a similar role. Level 3 (or higher) qualification in Building Services-related area. Domestic Installer Part P qualified (preferred but not essential) Knowledge of mechanical and electrical components associated with repairs and installation works. Knowledge of construction or building services sector. Experience of working in a supervisory role with an M&E-based advisory capacity. Experience in working to deadlines in a busy office environment. Strong skills in Microsoft Office Suite. Effective verbal and written communication skills and ability to work with people in a variety of circumstances and from various backgrounds. Possess a thorough, organised and detail-oriented approach to work. Able to plan, prioritise, and coordinate, multi-task and complete work assignments within deadlines Good written and verbal communication skills. Must have a flexible approach to working with others. Ability to work under pressure The ability to work in a team as well as on your own initiative Good time management skills Attention to detail Positive 'Can Do' attitudeIf this sounds like an interesting opportunity to you, please contact Abi Macnamara at Penguin Recruitment on (phone number removed)