Customer Care Manager

Customer Care Manager Warrington A multi-award winning national house builder are currently looking to recruit an experienced Customer Care Manager into their North-West team. This developer’s dynamic management team is made up of award winning directors who have many years’ experience working for reputable volume house builders. Therefore, the management team is strong, steady and knowledgeable. Over many years my client has consistently built a reputation for delivering quality homes which is evident as year on year their site managers pick up multiple NHBC awards. You will report directly in to the Construction Director and take responsibility for co-ordinating the smooth running of the customer care department. Duties will include but not limited to; •Ensuring that the Company Customer Care policies and procedures are adhered to •Ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction. •Coordinating with colleagues to ensure the department provides continual telephone cover throughout the working day, arrange the inspection of remedial enquiries where necessary to agree valid warranty issues in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements. •Coordinating and managing the administration of the department to ensure it operates efficiently and effectively. My client is looking for a Customer Care Manager who has experience of working directly for a house builder in the same role and in return the successful candidate will receive a market leading salary and benefits. If you're interested in this excellent opportunity then please get in touch