My client is seeking a candidate that has experience in conducting Part 7 risk assessments under the Housing Act 1996. This new project is looking for a strong Housing Adviser who will offer proactive housing advice to prevent Homelessness. The client understands the pressures of the position and is keen to support all team members. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless advice Officer will be supported into the project, being led to succeed on preventing homelessness through Housing law support. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of Housing and Homelessness acts, including Part 7 of the Housing Act 1996 and Homeless Reduction Act 2017 The role is to provide effective, high-quality support to customers to help them prevent or relieve their homelessness. seeking to support new arrivals to the UK with the multifaceted issues new residents may face. Providing specialist advice and support on how the clients can sustain their tenancies. Experienced with handling individuals who are either homeless or at risk of becoming homeless, advising them through the process and preventing homelessness. Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Mar 28, 2024
Seasonal
My client is seeking a candidate that has experience in conducting Part 7 risk assessments under the Housing Act 1996. This new project is looking for a strong Housing Adviser who will offer proactive housing advice to prevent Homelessness. The client understands the pressures of the position and is keen to support all team members. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless advice Officer will be supported into the project, being led to succeed on preventing homelessness through Housing law support. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of Housing and Homelessness acts, including Part 7 of the Housing Act 1996 and Homeless Reduction Act 2017 The role is to provide effective, high-quality support to customers to help them prevent or relieve their homelessness. seeking to support new arrivals to the UK with the multifaceted issues new residents may face. Providing specialist advice and support on how the clients can sustain their tenancies. Experienced with handling individuals who are either homeless or at risk of becoming homeless, advising them through the process and preventing homelessness. Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Assistant Director of Strategy & Assurance £67,500 per annum The Maltings, Bath Full Time - 37 hours per week What you'll be doing You will be leading on influencing positive changes at Curo by ensuring the quality and integrity of our operations and the delivery of our Strategic Plan. Working closely with the Executive Team, you will undertake risk-based monitoring activity across the Curo group and drive a culture of continuous improvement. Drive the delivery of our Strategic Plan, including by ensuring that the Executive Team learns from best practice and emerging opportunities to inform strategic decision-making and identifying areas for growth and innovation. Coordinate our strategic planning activities to make sure that agreed strategic deliverables stay on track, whilst promoting dynamic processes that allow us to pivot and develop as needed. You ll work with colleagues across the business to ensure alignment of plans and that the Executive Team and Board get appropriate assurance of delivery. Develop and implement comprehensive assurance frameworks and processes to monitor and evaluate the effectiveness of our operations, including risk management, policy, compliance, and quality assurance. Ensure that Curo s assurance framework draws on diverse sources of assurance including resident-led scrutiny and feedback. Ensure all strategy and assurance processes (including risk management and business continuity) are relevant, proactive and successful within and across the business. You ll lead the Strategy and Assurance Team to deliver high-quality advice and services to the rest of the business. Develop and take ownership of the three-year rolling Internal Audit programme, ensuring clear links with Curo s control environment and risk management approach. Foster a culture of continuous improvement, learning, and accountability within Curo, promoting best practices and knowledge sharing across teams. Build and maintain excellent relationships with internal and external stakeholders and be tenacious and resilient in driving improvements. You ll train and develop colleagues as necessary and be able to deliver specialist advice yourself as well as ensuring your team provide high-quality services to colleagues. Support the Chief Governance Officer with ad-hoc risk, assurance, policy and strategy matters, including in response to emerging legislation and regulation and/or emerging business risks. As Curo grows and develops, we hope you ll grow and develop with us, and your portfolio might grow too. More about you Be a strategic thinker, with excellent influencing skills and the ability to build credibility quickly and energise others. You ll be able to draw on significant experience in similar roles to help Curo colleagues see the bigger picture and ensure that all strategy and assurance activities add real value. Be educated to degree level (or be equivalently qualified through experience), ideally with an additional specialist qualification in a relevant field such as Risk Management. Have excellent project management skills, and the ability to distil key information effectively for a range of audiences. You ll have a proven track record in preparing and presenting formal reports (including written reports) to Boards, Committees, and Executive Directors. Be an experienced and values-driven leader, able to support and coach a team to a high level of performance. Take responsibility for the health and safety of yourself, the team and others ensuring that you are fully compliant with all legislative obligations and Curo s working practices. Have proven ability to be proactive, to prioritise a complex workload, and to work to tight deadlines. You ll be flexible, and able to adapt to a fast-paced and rapidly changing environment. Demonstrate the ability to co-operate with and respect colleagues while providing robust challenge, to drive improvement and correct under-performance as necessary. This will include the ability to work constructively and effectively with senior managers. Be able to evidence experience of sharing knowledge and providing specialist guidance and advice to colleagues, and of training colleagues in relevant matters. We are looking for someone who can help colleagues to understand the benefits of robust risk management and assurance, so you ll need to be friendly and approachable, with a can do attitude. You ll be able to horizon-scan and provide intelligence over emerging policy and risks facing Curo. You ll have great attention to detail but know how to focus on what really matters. You ll be an excellent communicator so that you can build positive relationships across Curo. Ideally, you ll have a qualification in risk management. You ll be enthused by Curo s mission Homes for Good and really believe in what we do. At the same time, you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same! When and where you'll be doing it You ll be primarily based at The Maltings, but we happy to talk about flexible working. Whilst our preference is full time working, we are happy to discuss alternatives. The most important thing is that your work gets done, you are available to support colleagues with their concerns and queries, and you re able to build good relationships with key colleagues. It will be a fast-paced environment, with lots of deadlines, but you ll work as part of the wider Governance, Assurance, and Insight Directorate, where we all pitch in and help each other out as we need to. What you ll get in return We think you ll have a job that makes you feel good about what you re doing and help us to make a difference to our customers lives every day. In return for all your hard work, not only do you get a great salary, but we also offer: 26 days annual leave (plus public holidays) rising to 29 days after 3 years service An additional day s leave on your birthday Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10% Annual Homes for Good Reward. Life Assurance Policy (up to 6x your annual salary) Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work Perks at Work access to 1000 s of discounts online and in-store. Employee Assistance Programme (EAP) providing friendly impartial advice on financial, health, work or mental wellbeing. Free Parking at many of our Offices. We will be closing applications on 14th April 2024; however, we will be reviewing applications as they come in and may close the vacancy earlier should we find the right applicant. So, if you think you re the person for this job, please don t delay and apply today!
Mar 28, 2024
Full time
Assistant Director of Strategy & Assurance £67,500 per annum The Maltings, Bath Full Time - 37 hours per week What you'll be doing You will be leading on influencing positive changes at Curo by ensuring the quality and integrity of our operations and the delivery of our Strategic Plan. Working closely with the Executive Team, you will undertake risk-based monitoring activity across the Curo group and drive a culture of continuous improvement. Drive the delivery of our Strategic Plan, including by ensuring that the Executive Team learns from best practice and emerging opportunities to inform strategic decision-making and identifying areas for growth and innovation. Coordinate our strategic planning activities to make sure that agreed strategic deliverables stay on track, whilst promoting dynamic processes that allow us to pivot and develop as needed. You ll work with colleagues across the business to ensure alignment of plans and that the Executive Team and Board get appropriate assurance of delivery. Develop and implement comprehensive assurance frameworks and processes to monitor and evaluate the effectiveness of our operations, including risk management, policy, compliance, and quality assurance. Ensure that Curo s assurance framework draws on diverse sources of assurance including resident-led scrutiny and feedback. Ensure all strategy and assurance processes (including risk management and business continuity) are relevant, proactive and successful within and across the business. You ll lead the Strategy and Assurance Team to deliver high-quality advice and services to the rest of the business. Develop and take ownership of the three-year rolling Internal Audit programme, ensuring clear links with Curo s control environment and risk management approach. Foster a culture of continuous improvement, learning, and accountability within Curo, promoting best practices and knowledge sharing across teams. Build and maintain excellent relationships with internal and external stakeholders and be tenacious and resilient in driving improvements. You ll train and develop colleagues as necessary and be able to deliver specialist advice yourself as well as ensuring your team provide high-quality services to colleagues. Support the Chief Governance Officer with ad-hoc risk, assurance, policy and strategy matters, including in response to emerging legislation and regulation and/or emerging business risks. As Curo grows and develops, we hope you ll grow and develop with us, and your portfolio might grow too. More about you Be a strategic thinker, with excellent influencing skills and the ability to build credibility quickly and energise others. You ll be able to draw on significant experience in similar roles to help Curo colleagues see the bigger picture and ensure that all strategy and assurance activities add real value. Be educated to degree level (or be equivalently qualified through experience), ideally with an additional specialist qualification in a relevant field such as Risk Management. Have excellent project management skills, and the ability to distil key information effectively for a range of audiences. You ll have a proven track record in preparing and presenting formal reports (including written reports) to Boards, Committees, and Executive Directors. Be an experienced and values-driven leader, able to support and coach a team to a high level of performance. Take responsibility for the health and safety of yourself, the team and others ensuring that you are fully compliant with all legislative obligations and Curo s working practices. Have proven ability to be proactive, to prioritise a complex workload, and to work to tight deadlines. You ll be flexible, and able to adapt to a fast-paced and rapidly changing environment. Demonstrate the ability to co-operate with and respect colleagues while providing robust challenge, to drive improvement and correct under-performance as necessary. This will include the ability to work constructively and effectively with senior managers. Be able to evidence experience of sharing knowledge and providing specialist guidance and advice to colleagues, and of training colleagues in relevant matters. We are looking for someone who can help colleagues to understand the benefits of robust risk management and assurance, so you ll need to be friendly and approachable, with a can do attitude. You ll be able to horizon-scan and provide intelligence over emerging policy and risks facing Curo. You ll have great attention to detail but know how to focus on what really matters. You ll be an excellent communicator so that you can build positive relationships across Curo. Ideally, you ll have a qualification in risk management. You ll be enthused by Curo s mission Homes for Good and really believe in what we do. At the same time, you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same! When and where you'll be doing it You ll be primarily based at The Maltings, but we happy to talk about flexible working. Whilst our preference is full time working, we are happy to discuss alternatives. The most important thing is that your work gets done, you are available to support colleagues with their concerns and queries, and you re able to build good relationships with key colleagues. It will be a fast-paced environment, with lots of deadlines, but you ll work as part of the wider Governance, Assurance, and Insight Directorate, where we all pitch in and help each other out as we need to. What you ll get in return We think you ll have a job that makes you feel good about what you re doing and help us to make a difference to our customers lives every day. In return for all your hard work, not only do you get a great salary, but we also offer: 26 days annual leave (plus public holidays) rising to 29 days after 3 years service An additional day s leave on your birthday Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10% Annual Homes for Good Reward. Life Assurance Policy (up to 6x your annual salary) Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work Perks at Work access to 1000 s of discounts online and in-store. Employee Assistance Programme (EAP) providing friendly impartial advice on financial, health, work or mental wellbeing. Free Parking at many of our Offices. We will be closing applications on 14th April 2024; however, we will be reviewing applications as they come in and may close the vacancy earlier should we find the right applicant. So, if you think you re the person for this job, please don t delay and apply today!
Do you have previous experience as an Accommodation Needs Officer? Do you want to work with customers to help reduce the need for temporary housing and prevent homelessness? I am excited to recruit for the London Borough of Redbridge. They are looking for a new member to join their Review and Service Improvement team. As an Assessment Officer, you will be working closely with an experienced team of workers to assess the needs of homeless customers and provide them with the professional support they need to find accommodation. Key skills and experience: A customer focused, pro-active approach to work. Excellent organisation skills to help with the recording of key data on the causes and solutions of homelessness. Comprehensive and up to date knowledge of key housing legislations and the ability to apply this knowledge to each customer. Experience in carrying out in depth and focused assessments and investigations. Effective communication skills to help build relationships Work will be in all areas including: Key legislations such as Part 7 of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Accommodation of Suitability Assessments. HClic system for local information and management. Does this role interest you? If it does, don't hesitate to apply! Make sure your contact details are on your application and I will get in touch
Mar 28, 2024
Full time
Do you have previous experience as an Accommodation Needs Officer? Do you want to work with customers to help reduce the need for temporary housing and prevent homelessness? I am excited to recruit for the London Borough of Redbridge. They are looking for a new member to join their Review and Service Improvement team. As an Assessment Officer, you will be working closely with an experienced team of workers to assess the needs of homeless customers and provide them with the professional support they need to find accommodation. Key skills and experience: A customer focused, pro-active approach to work. Excellent organisation skills to help with the recording of key data on the causes and solutions of homelessness. Comprehensive and up to date knowledge of key housing legislations and the ability to apply this knowledge to each customer. Experience in carrying out in depth and focused assessments and investigations. Effective communication skills to help build relationships Work will be in all areas including: Key legislations such as Part 7 of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Accommodation of Suitability Assessments. HClic system for local information and management. Does this role interest you? If it does, don't hesitate to apply! Make sure your contact details are on your application and I will get in touch
Berneslai Homes have various exciting opportunities for Neighbourhood Officer's to join their team based in Barnsley. You will be working on a full-time, permanent basis or fixed term basis. In return, you will receive a competitive salary of £29,269 to £32,076 per annum. About Us: Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You ll be joining us at a really exciting time as we re on an ambitious transformation journey to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the people of Barnsley. The Neighbourhood Officer: We have an exciting opportunity to join our Neighbourhood service as a Neighbourhood Officer! We're currently looking for three permanent and two fixed term Officers. As part of this integral front-line post , you'll be responsible for delivering a proactive reassuring practical and visible customer focused tenancy and estate management service and make a real difference to our customers and the communities that we manage. We believe working on an agile basis enables us to adapt to our customers needs. As this is a front-line customer facing role there is an expectation for your working hours to be within our key business hours, however we re more than happy to discuss our agile working packages! Key duties and responsibilities of our Neighbourhood Officer: Deliver a highly visible, proactive tenancy and neighbourhood management service. To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required. ? Responsible for the day-to-day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets. Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed. Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent. Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities. Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel) Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we re looking for in our Neighbourhood Officer: NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including estate management and tenancy management or community safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimal supervision. Willingness to work flexible hours to meet the needs of the service. The ability to travel as necessary to meet the needs of the post. What you might be asking is, why work for us? We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Neighbourhood Officer , please click apply today. We would love to hear from you!
Mar 28, 2024
Full time
Berneslai Homes have various exciting opportunities for Neighbourhood Officer's to join their team based in Barnsley. You will be working on a full-time, permanent basis or fixed term basis. In return, you will receive a competitive salary of £29,269 to £32,076 per annum. About Us: Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You ll be joining us at a really exciting time as we re on an ambitious transformation journey to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the people of Barnsley. The Neighbourhood Officer: We have an exciting opportunity to join our Neighbourhood service as a Neighbourhood Officer! We're currently looking for three permanent and two fixed term Officers. As part of this integral front-line post , you'll be responsible for delivering a proactive reassuring practical and visible customer focused tenancy and estate management service and make a real difference to our customers and the communities that we manage. We believe working on an agile basis enables us to adapt to our customers needs. As this is a front-line customer facing role there is an expectation for your working hours to be within our key business hours, however we re more than happy to discuss our agile working packages! Key duties and responsibilities of our Neighbourhood Officer: Deliver a highly visible, proactive tenancy and neighbourhood management service. To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required. ? Responsible for the day-to-day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets. Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed. Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent. Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities. Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel) Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we re looking for in our Neighbourhood Officer: NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including estate management and tenancy management or community safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimal supervision. Willingness to work flexible hours to meet the needs of the service. The ability to travel as necessary to meet the needs of the post. What you might be asking is, why work for us? We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Neighbourhood Officer , please click apply today. We would love to hear from you!
Hays Construction and Property
Chesterfield, Derbyshire
Your new company A social housing provider is looking to add a Housing Officer to their Chesterfield branch.This is a permanent position with a salary starting at 28,500 and rising to 32,500 (also pending a pay award from 1st April 2024. Working Hours & Holidays Working hours per week- 40, Monday to Friday Flexi-time 25 days holiday plus bank holidays (rising to 30 as years of service increase) Option to purchase extra leave Health & Wellbeing Benefits Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role The post is responsible for comprehensive assessment of tenant's needs in respect of any risk to tenancy, visiting tenants at home to explore options and solutions, agreeing a support plan, and delivering support directly or in partnership with other teams or agencies. The post will provide assistance in all housing management tasks, contributing to effective estate management. You will work closely with other teams to ensure an integrated approach. You will think beyond established practices in order to create innovative solutions for tenants to build personal capacity and encourage independence. Keeping accurate records of case management and producing clear performance information to demonstrate practical outcomes for clients and a customer focused service in response to a wide range of housing related support needs: Conducting customer visits to assess any support requirements, facilitating the delivery of this support or referring on to other agencies where required. Referral to Adult Care services, social services and medical care Addressing welfare and safety concerns through signposting to other support agencies Supporting tenants to achieve personal goals and social contact through local networks. Tackling low level tenant vulnerability where there is a potential for breaches of tenancy conditions Tenancy risks linked to debt and financial exclusion Advice in relation to Aids and Adaptations Assisting the Housing Manager to ensuring effective housing management arrangements and enforcement as requested What you'll need to succeed At least 2 years social housing experience Degree level qualification/Housing Qualification/CIH membership preferred but not essential Evidence of professional development and personal impact working in the social housing or social care Evidence of professional development and personal impact working in the social housing or social care Ability to attend occasional our of hours meetings Ability to respond to urgent needs of the business outside of normal working hours Access to a car insured for business use A full, clean UK driving license Criminal Records Bureau check What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company A social housing provider is looking to add a Housing Officer to their Chesterfield branch.This is a permanent position with a salary starting at 28,500 and rising to 32,500 (also pending a pay award from 1st April 2024. Working Hours & Holidays Working hours per week- 40, Monday to Friday Flexi-time 25 days holiday plus bank holidays (rising to 30 as years of service increase) Option to purchase extra leave Health & Wellbeing Benefits Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role The post is responsible for comprehensive assessment of tenant's needs in respect of any risk to tenancy, visiting tenants at home to explore options and solutions, agreeing a support plan, and delivering support directly or in partnership with other teams or agencies. The post will provide assistance in all housing management tasks, contributing to effective estate management. You will work closely with other teams to ensure an integrated approach. You will think beyond established practices in order to create innovative solutions for tenants to build personal capacity and encourage independence. Keeping accurate records of case management and producing clear performance information to demonstrate practical outcomes for clients and a customer focused service in response to a wide range of housing related support needs: Conducting customer visits to assess any support requirements, facilitating the delivery of this support or referring on to other agencies where required. Referral to Adult Care services, social services and medical care Addressing welfare and safety concerns through signposting to other support agencies Supporting tenants to achieve personal goals and social contact through local networks. Tackling low level tenant vulnerability where there is a potential for breaches of tenancy conditions Tenancy risks linked to debt and financial exclusion Advice in relation to Aids and Adaptations Assisting the Housing Manager to ensuring effective housing management arrangements and enforcement as requested What you'll need to succeed At least 2 years social housing experience Degree level qualification/Housing Qualification/CIH membership preferred but not essential Evidence of professional development and personal impact working in the social housing or social care Evidence of professional development and personal impact working in the social housing or social care Ability to attend occasional our of hours meetings Ability to respond to urgent needs of the business outside of normal working hours Access to a car insured for business use A full, clean UK driving license Criminal Records Bureau check What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Ability is a leading provider of affordable housing, support and care for vulnerable people across south-east England. We currently have a vacancy for a new Housing and Support Officer and are seeking an enthusiastic, highly motivated team player to join our housing team based in Surrey. Experience of working in housing management and of working with vulnerable people is required. Managing a dispersed patch of 120 rented properties, you will help us to provide a customer-focused housing service to residents in north Surrey and beyond. We offer hybrid-working and opportunities for training and personal development. The role will require regular travel to visit your schemes across the patch and time at our main office in Staines, typically once or twice a week. And in return we offer: 25 days annual leave each year plus bank holidays Medical cash back scheme to cover every day health expenses and more Employee Assistance Programme 3 x life cover assurance with membership of our generous DC pension scheme 45p per mile business mileage Sick pay Salary : £34330 Hours: 35 per week Leave: 25 days + Bank Holidays This post requires employment references and clearance by the Disclosure & Barring Service.
Mar 27, 2024
Full time
Ability is a leading provider of affordable housing, support and care for vulnerable people across south-east England. We currently have a vacancy for a new Housing and Support Officer and are seeking an enthusiastic, highly motivated team player to join our housing team based in Surrey. Experience of working in housing management and of working with vulnerable people is required. Managing a dispersed patch of 120 rented properties, you will help us to provide a customer-focused housing service to residents in north Surrey and beyond. We offer hybrid-working and opportunities for training and personal development. The role will require regular travel to visit your schemes across the patch and time at our main office in Staines, typically once or twice a week. And in return we offer: 25 days annual leave each year plus bank holidays Medical cash back scheme to cover every day health expenses and more Employee Assistance Programme 3 x life cover assurance with membership of our generous DC pension scheme 45p per mile business mileage Sick pay Salary : £34330 Hours: 35 per week Leave: 25 days + Bank Holidays This post requires employment references and clearance by the Disclosure & Barring Service.
Housing Solutions Officer Kingston 22 Per Hour I am recruiting for a local authority who us is looking for someone to work proactively and collaboratively with households who are homeless or threatened with homelessness to provide comprehensive advice and assist them to prevent their homelessness by retaining their current housing where possible, or otherwise to help them to relieve their homelessness by helping them to secure alternative accommodation. You will agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, home owners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs. It will be the responsibility of the post holder to ensure that all performance targets are met, promote the profile of the Council's services and ensure high levels of customer satisfaction and support the Team Manager by contributing to the overall development of the service. Key Responsibilities To ensure that all aspects of the Housing Solutions Service are delivered effectively in line with legislation and statutory guidance, policies, procedures and protocols. To provide high quality advice and assistance and ensure homelessness is prevented wherever possible by providing effective advice. To ensure that all homelessness investigations are undertaken in accordance with statute, the Code of Guidance, case law, local authority agreements and Council policy. To manage a caseload of applicants who have approached the Council for assistance under the Homelessness Reduction Act, keeping your caseload under To participate in the operation of a duty rota system for 'homeless on the day' interviews and to arrange placement of people into interim emergency accommodation where required. To make decisions with respect to homelessness applications and to ensure the efficient referral of cases for longer term temporary accommodation to the Housing Access service where the Council has accepted a duty. To ensure accommodation is provided to qualifying homeless applicants at point of homelessness accessing accommodation suppliers provided through the Housing Supply team.
Mar 27, 2024
Contract
Housing Solutions Officer Kingston 22 Per Hour I am recruiting for a local authority who us is looking for someone to work proactively and collaboratively with households who are homeless or threatened with homelessness to provide comprehensive advice and assist them to prevent their homelessness by retaining their current housing where possible, or otherwise to help them to relieve their homelessness by helping them to secure alternative accommodation. You will agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, home owners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs. It will be the responsibility of the post holder to ensure that all performance targets are met, promote the profile of the Council's services and ensure high levels of customer satisfaction and support the Team Manager by contributing to the overall development of the service. Key Responsibilities To ensure that all aspects of the Housing Solutions Service are delivered effectively in line with legislation and statutory guidance, policies, procedures and protocols. To provide high quality advice and assistance and ensure homelessness is prevented wherever possible by providing effective advice. To ensure that all homelessness investigations are undertaken in accordance with statute, the Code of Guidance, case law, local authority agreements and Council policy. To manage a caseload of applicants who have approached the Council for assistance under the Homelessness Reduction Act, keeping your caseload under To participate in the operation of a duty rota system for 'homeless on the day' interviews and to arrange placement of people into interim emergency accommodation where required. To make decisions with respect to homelessness applications and to ensure the efficient referral of cases for longer term temporary accommodation to the Housing Access service where the Council has accepted a duty. To ensure accommodation is provided to qualifying homeless applicants at point of homelessness accessing accommodation suppliers provided through the Housing Supply team.
Braxfield Recruitment specialise in connecting talented individuals with meaningful opportunities. We are currently seeking a Damp & Water Contracts Manager to join a dynamic social housing provider in London. This is an excellent opportunity for a motivated individual with a contract management background to join in a fantastic social landlord and improve the quality of life for their residents. Damp & Water Contracts Manager Location: London, UK Salary: £52,000 - £56,000 plus remote working, excellent benefits & pension Responsibilities: Lead on the investigation, reactive remediation and planned remediation to two sites including the installation of ventilation within properties to mitigate the effect of damp and condensation not relating to balcony defects. Lead on the management of damp and water cases across the portfolio, ensuring that cases are captured, monitored and completed within an acceptable timeframe. Ensure residents are kept updated throughout and reporting on this workstream is accurate and timely. Lead on the management of contractors and consultants across workstreams ensuring works are delivered on time and to budget, in line with terms of the contracts ensuring that the quality of works meets the required specification. Lead Officer in arranging the decanting of any residents to alternative accommodation where required across different workstreams. Producing a communications strategy for each work stream and leading the team to be first point of contact for residents relating to dampness and water leaks. Lead Officer working jointly with the Development team to undertake investigations as to the cause of the problem and identification of solutions. Lead of section 20 consultation across workstreams where appropriate to maximise recovery from leaseholders where appropriate. Requirements: Relevant degree level qualification or equivalent experience working within senior levels in a housing organisation. Experience managing damp and water cases within a social housing environment. Experience leading a technical team and delivery on large volume programmes to residential properties Excellent Communication Skills Able to represent the organisation externally at an appropriate level with key stakeholders such as local authorities, partner agencies and residents groups Ability to lead effective project teams delivering cross functional outcomes Excellent customer care, staff management and interpersonal skills Able to successfully manage and lead where necessary - external consultants and contractors - within a performance management & improvement culture. Experience of working with boards and committees, producing and presenting formal reports Experience of managing staff Experience of managing and delivering resident consultation meetings Full understanding and administration of a range of contracts and contract forms Experience of managing complex contracts delivering high volumes of building works to residential property Experience managing value for money objectives and track record of implementing commercial improvements across a similar service Benefits: Competitive salary (£52,000 - £56,000 per annum) Flexible working from home 2-3 days per week Pension scheme Generous annual leave allowance Opportunities for professional development and career advancement Supportive work environment with a commitment to employee well-being In Summary If you are a motivated and experienced professional with experience in working within social housing and managing damp and water related contracts we would love to hear from you. Please submit your CV and if you have the right experience one of our consultants will be in touch to discuss the Damp & Water Contracts Manager role in more detail.
Mar 27, 2024
Full time
Braxfield Recruitment specialise in connecting talented individuals with meaningful opportunities. We are currently seeking a Damp & Water Contracts Manager to join a dynamic social housing provider in London. This is an excellent opportunity for a motivated individual with a contract management background to join in a fantastic social landlord and improve the quality of life for their residents. Damp & Water Contracts Manager Location: London, UK Salary: £52,000 - £56,000 plus remote working, excellent benefits & pension Responsibilities: Lead on the investigation, reactive remediation and planned remediation to two sites including the installation of ventilation within properties to mitigate the effect of damp and condensation not relating to balcony defects. Lead on the management of damp and water cases across the portfolio, ensuring that cases are captured, monitored and completed within an acceptable timeframe. Ensure residents are kept updated throughout and reporting on this workstream is accurate and timely. Lead on the management of contractors and consultants across workstreams ensuring works are delivered on time and to budget, in line with terms of the contracts ensuring that the quality of works meets the required specification. Lead Officer in arranging the decanting of any residents to alternative accommodation where required across different workstreams. Producing a communications strategy for each work stream and leading the team to be first point of contact for residents relating to dampness and water leaks. Lead Officer working jointly with the Development team to undertake investigations as to the cause of the problem and identification of solutions. Lead of section 20 consultation across workstreams where appropriate to maximise recovery from leaseholders where appropriate. Requirements: Relevant degree level qualification or equivalent experience working within senior levels in a housing organisation. Experience managing damp and water cases within a social housing environment. Experience leading a technical team and delivery on large volume programmes to residential properties Excellent Communication Skills Able to represent the organisation externally at an appropriate level with key stakeholders such as local authorities, partner agencies and residents groups Ability to lead effective project teams delivering cross functional outcomes Excellent customer care, staff management and interpersonal skills Able to successfully manage and lead where necessary - external consultants and contractors - within a performance management & improvement culture. Experience of working with boards and committees, producing and presenting formal reports Experience of managing staff Experience of managing and delivering resident consultation meetings Full understanding and administration of a range of contracts and contract forms Experience of managing complex contracts delivering high volumes of building works to residential property Experience managing value for money objectives and track record of implementing commercial improvements across a similar service Benefits: Competitive salary (£52,000 - £56,000 per annum) Flexible working from home 2-3 days per week Pension scheme Generous annual leave allowance Opportunities for professional development and career advancement Supportive work environment with a commitment to employee well-being In Summary If you are a motivated and experienced professional with experience in working within social housing and managing damp and water related contracts we would love to hear from you. Please submit your CV and if you have the right experience one of our consultants will be in touch to discuss the Damp & Water Contracts Manager role in more detail.
VRF 55338 Central Solutions Officer Birmingham, B1 £22,018.82 per annum 37.5 hours per week Permanent About the role Central Solutions Officers at Trident are the first point of contact for our residents to access help, often in emergency situations 24hrs a day, 365 days a year. You will also benefit from working the 4 on and 4 off shifts . As a Central Solutions Officer, you will encounter distressing and very difficult situations, however, it is a hugely rewarding job where no two days are alike and you will feel an immense sense of satisfaction knowing you have helped someone in their time of need. This hybrid role spans solutions and our control offices, requiring versatility to handle face-to-face interactions, phone calls (inbound & outbound), and email enquiries within a contact centre environment. We operate on a 24/7, 365 days a year to be able to deliver a service to our customers. Central Solutions Officers work shifts of 4 days on with 4 days off, early/late/night shifts which include weekends. Typical shifts are of 7am-7pm and 7pm-7am. Key responsibilities To respond professionally to emergencies, following policy and procedures and resolve customer difficulties out of normal hours of operation. To participate in the assessment of needs for people, making emergency referrals To manage and control a range of ICT software and systems. To liaise with all professionals, and develop these relationships on behalf of customers to ensure that their rights are respected and that they receive quality support and advice appropriate to their needs To report all repairs and maintenance matters to the appropriate company and internal teams as determined by the differing contract requirements To liaise with wardens to ensure they are kept up to date with any changes relevant to emergency support to tenants. During warden absences, make regular calls to tenants of the schemes through the warden call system Understand and operate door and barrier entry systems Support the front of house concierge service Monitoring of CCTV,fire alarm and careline systems The benefits; 34 days annual leave, plus the option to purchase up to 5 additional days Birthday leave New Home leave Life assurance (3 x salary) Employee Assistance programme Employee Wellbeing programme Flexible Working options About You The ability to make decisions under pressure Be organised with the ability to prioritise Be able to transcribe and accurately record information Have highly developed problem-solving skills Be able to deal with callers who may be distressed, angry, upset or aggressive in a professional manner whilst using your influencing and verbal communication skills to gather information Have the ability to work independently and as part of a team Be very customer focused with the ability to empathise but take affirmative action This is an evolving role with opportunities for growth and development Essential skills Excellent verbal and written language skills Able to prioritise and multi-task under pressure, whilst maintaining quality Be a decision maker Resilience and adaptability in handling challenging situations Trident Group has over 60 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m. The Group consists of; Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse. Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development. We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people Applying All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
Mar 27, 2024
Full time
VRF 55338 Central Solutions Officer Birmingham, B1 £22,018.82 per annum 37.5 hours per week Permanent About the role Central Solutions Officers at Trident are the first point of contact for our residents to access help, often in emergency situations 24hrs a day, 365 days a year. You will also benefit from working the 4 on and 4 off shifts . As a Central Solutions Officer, you will encounter distressing and very difficult situations, however, it is a hugely rewarding job where no two days are alike and you will feel an immense sense of satisfaction knowing you have helped someone in their time of need. This hybrid role spans solutions and our control offices, requiring versatility to handle face-to-face interactions, phone calls (inbound & outbound), and email enquiries within a contact centre environment. We operate on a 24/7, 365 days a year to be able to deliver a service to our customers. Central Solutions Officers work shifts of 4 days on with 4 days off, early/late/night shifts which include weekends. Typical shifts are of 7am-7pm and 7pm-7am. Key responsibilities To respond professionally to emergencies, following policy and procedures and resolve customer difficulties out of normal hours of operation. To participate in the assessment of needs for people, making emergency referrals To manage and control a range of ICT software and systems. To liaise with all professionals, and develop these relationships on behalf of customers to ensure that their rights are respected and that they receive quality support and advice appropriate to their needs To report all repairs and maintenance matters to the appropriate company and internal teams as determined by the differing contract requirements To liaise with wardens to ensure they are kept up to date with any changes relevant to emergency support to tenants. During warden absences, make regular calls to tenants of the schemes through the warden call system Understand and operate door and barrier entry systems Support the front of house concierge service Monitoring of CCTV,fire alarm and careline systems The benefits; 34 days annual leave, plus the option to purchase up to 5 additional days Birthday leave New Home leave Life assurance (3 x salary) Employee Assistance programme Employee Wellbeing programme Flexible Working options About You The ability to make decisions under pressure Be organised with the ability to prioritise Be able to transcribe and accurately record information Have highly developed problem-solving skills Be able to deal with callers who may be distressed, angry, upset or aggressive in a professional manner whilst using your influencing and verbal communication skills to gather information Have the ability to work independently and as part of a team Be very customer focused with the ability to empathise but take affirmative action This is an evolving role with opportunities for growth and development Essential skills Excellent verbal and written language skills Able to prioritise and multi-task under pressure, whilst maintaining quality Be a decision maker Resilience and adaptability in handling challenging situations Trident Group has over 60 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m. The Group consists of; Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse. Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development. We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people Applying All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
House of Commons The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Fire Risk Assurance Team is responsible for ensuring that the Parliamentary Estate complies with fire safety legislation and is responsible for ensuring its occupants are safe in the event of a fire. This includes involvement in fire safety design and prevention for all premises and occupants. The role will sit within the Parliamentary Safety Team (PST) in the House of Commons Governance Office. The team is responsible for the provision of specialist advice, support and independent assurance that Parliament is managing safety sensibly, consistently, proportionately and effectively, and for the development and embedding of a positive safety culture across the wider Parliamentary community. The Role The role of the Deputy Head of Fire Safety Assurance is to support the Head of Fire Safety Assurance in the development of fire policy, strategy and the planning of fire prevention, protection and intervention arrangements on the Parliamentary Estate. The post holder will be required to deputise as the senior Competent Person for the purposes of the Regulatory Reform (Fire Safety) Order 2005. The post holder will also be responsible to the Corporate Officers and give assurance that they are discharging their responsibilities in line with the legislation. Some of the responsibilities for this role include: Working to ensure that there is a consistent and developed fire safety policy and culture across Parliament. Supporting the Head of Fire Safety Assurance as the Senior Competent Person, including being on call. Offering fire safety advice that allows both Accountable Officers to fulfil their legal responsibilities for fire safety and the impact on the business of the House. This includes taking a key role in the Parliamentary Incident Management Team during major incidents on the estate. The planning of fire prevention, protection and intervention arrangements on the Parliamentary Estate and to lead on implementation of the Parliamentary Fire Risk Management Team Plan. To lead and develop the Fire Risk Management Team policy and implementation of Construction Fire Safety standards in conjunction with the wider Parliamentary Safety Team. Skills and Experience To be successful in this role you will demonstrate: Membership (at least at the level of Graduate) of the Institute of Fire Engineers or similar professional body together with documented proof of CPD since leaving a fire related occupation. A qualification to show competence in carrying out fire risk assessments, such as NEBOSH fire and General Certificate. Previous fire safety experience in a fire safety organisation or department, with evidence of assisting in the planning of fire prevention, protection and intervention, fire training and education, and carrying out fire risk assessments. A thorough knowledge and understanding of fire legislation, practices and methods of implementation. Strong written and oral communications skills with the ability to produce reports and have the ability to determine solutions and mitigate risks. Good interpersonal skills with the ability to establish and maintain effective working relationships with key customers, stakeholders and colleagues at all levels. Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit. More information on the role and the full criteria can be found in the Job Description.
Mar 27, 2024
Full time
House of Commons The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Fire Risk Assurance Team is responsible for ensuring that the Parliamentary Estate complies with fire safety legislation and is responsible for ensuring its occupants are safe in the event of a fire. This includes involvement in fire safety design and prevention for all premises and occupants. The role will sit within the Parliamentary Safety Team (PST) in the House of Commons Governance Office. The team is responsible for the provision of specialist advice, support and independent assurance that Parliament is managing safety sensibly, consistently, proportionately and effectively, and for the development and embedding of a positive safety culture across the wider Parliamentary community. The Role The role of the Deputy Head of Fire Safety Assurance is to support the Head of Fire Safety Assurance in the development of fire policy, strategy and the planning of fire prevention, protection and intervention arrangements on the Parliamentary Estate. The post holder will be required to deputise as the senior Competent Person for the purposes of the Regulatory Reform (Fire Safety) Order 2005. The post holder will also be responsible to the Corporate Officers and give assurance that they are discharging their responsibilities in line with the legislation. Some of the responsibilities for this role include: Working to ensure that there is a consistent and developed fire safety policy and culture across Parliament. Supporting the Head of Fire Safety Assurance as the Senior Competent Person, including being on call. Offering fire safety advice that allows both Accountable Officers to fulfil their legal responsibilities for fire safety and the impact on the business of the House. This includes taking a key role in the Parliamentary Incident Management Team during major incidents on the estate. The planning of fire prevention, protection and intervention arrangements on the Parliamentary Estate and to lead on implementation of the Parliamentary Fire Risk Management Team Plan. To lead and develop the Fire Risk Management Team policy and implementation of Construction Fire Safety standards in conjunction with the wider Parliamentary Safety Team. Skills and Experience To be successful in this role you will demonstrate: Membership (at least at the level of Graduate) of the Institute of Fire Engineers or similar professional body together with documented proof of CPD since leaving a fire related occupation. A qualification to show competence in carrying out fire risk assessments, such as NEBOSH fire and General Certificate. Previous fire safety experience in a fire safety organisation or department, with evidence of assisting in the planning of fire prevention, protection and intervention, fire training and education, and carrying out fire risk assessments. A thorough knowledge and understanding of fire legislation, practices and methods of implementation. Strong written and oral communications skills with the ability to produce reports and have the ability to determine solutions and mitigate risks. Good interpersonal skills with the ability to establish and maintain effective working relationships with key customers, stakeholders and colleagues at all levels. Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit. More information on the role and the full criteria can be found in the Job Description.
Housing Options Officer Oxford I am recruiting for a local authority who is looking for someone to be part of wider housing options team with a specialism for working with asylum seekers and refugees migrants. The successful candidate will work as part of a team providing the first point of access for those seeking asylum and at risk of homelessness, triaging customers' needs, making proactive interventions, giving targeted early homelessness prevention advice and ensuring that households are able to find suitable accommodation. Role purpose To deliver a first-class customer orientated service to prevent homelessness which provides the customer with a suitable solution regarding their homelessness and housing issues. Acting as a first point of contact for asylum seekers, refugees or migrants who living or recently moved from asylum dispersal accommodation, you will be aware of the barriers and challenges and have a positive attitude to problem solve and overcome them to support customers. To take ownership in ensuring all housing options and upstream housing advice are explored in all cases to establish and maximise opportunities for preventing homelessness. Provide a range of advice and assistance to customers, undertaking visits to take homeless applications and offer early intervention housing advice including translation services where appropriate, working closely with voluntary and community organisations to offer a joined up service to customers. Key Responsibilities To pro-actively provide to customers in housing need, a range of advice and assistance on housing and related areas, working with or signposting them to other service areas or agencies where appropriate, demonstrating strong empathy and listening skills in a calm manner to help to resolve their housing issues. Lead and manage a personal caseload which would include a number of homelessness and prevention applications and maintain an accurate and detailed casework records in line with Council policies, procedures, code of guidance and homelessness legislation. Assess all applications and determine the extent of the council statutory duties to homeless household and decide on the appropriate action to take in line with Housing Act 1996 part 7 (as amended), Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017 (and any other relevant legislations) , Council Policies and Procedures. Candidate is able to work from home or office. Candidate is expected to come into the office for initial induction training and to collect equipment
Mar 26, 2024
Contract
Housing Options Officer Oxford I am recruiting for a local authority who is looking for someone to be part of wider housing options team with a specialism for working with asylum seekers and refugees migrants. The successful candidate will work as part of a team providing the first point of access for those seeking asylum and at risk of homelessness, triaging customers' needs, making proactive interventions, giving targeted early homelessness prevention advice and ensuring that households are able to find suitable accommodation. Role purpose To deliver a first-class customer orientated service to prevent homelessness which provides the customer with a suitable solution regarding their homelessness and housing issues. Acting as a first point of contact for asylum seekers, refugees or migrants who living or recently moved from asylum dispersal accommodation, you will be aware of the barriers and challenges and have a positive attitude to problem solve and overcome them to support customers. To take ownership in ensuring all housing options and upstream housing advice are explored in all cases to establish and maximise opportunities for preventing homelessness. Provide a range of advice and assistance to customers, undertaking visits to take homeless applications and offer early intervention housing advice including translation services where appropriate, working closely with voluntary and community organisations to offer a joined up service to customers. Key Responsibilities To pro-actively provide to customers in housing need, a range of advice and assistance on housing and related areas, working with or signposting them to other service areas or agencies where appropriate, demonstrating strong empathy and listening skills in a calm manner to help to resolve their housing issues. Lead and manage a personal caseload which would include a number of homelessness and prevention applications and maintain an accurate and detailed casework records in line with Council policies, procedures, code of guidance and homelessness legislation. Assess all applications and determine the extent of the council statutory duties to homeless household and decide on the appropriate action to take in line with Housing Act 1996 part 7 (as amended), Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017 (and any other relevant legislations) , Council Policies and Procedures. Candidate is able to work from home or office. Candidate is expected to come into the office for initial induction training and to collect equipment
Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team. We're looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open and transparent. In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service improvements. Key skills: Dealing with Stage 1 & Stage 2 complaint responses Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
Mar 26, 2024
Contract
Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team. We're looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open and transparent. In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service improvements. Key skills: Dealing with Stage 1 & Stage 2 complaint responses Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
Hays Construction and Property
Chesterfield, Derbyshire
Your new company A social housing provider is looking to add a Community Sustainment Manager to their Chesterfield branch. This is a permanent position with a salary starting at 36,500 and rising to 39,500 Working Hours & Holidays Working hours per week- 40, Monday to Friday Flexi-time 25 days holiday plus bank holidays (rising to 30 as years of service increase) Option to purchase extra leave Health & Wellbeing Benefits Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role Direct Line Management of: Community Sustainment Officers Community Involvement Officers Estate Caretakers The post will be responsible for the timely, efficient delivery of support, advice and enforcement services to assist tenants to sustain their tenancies. The team the post is responsible for has a specific focus on the resolution of complex anti-social behaviour cases and cases where there are multiple vulnerabilities requiring more in-depth management. Where enforcement action is necessary, they will be responsible for ensuring they and their team delivers accurate case management in adherence with legislation and best practice and are able to represent the client in court when required. Through the management of the Community Involvement team, they will also ensure the delivery of new and innovative involvement and community development projects which promote improved service provision, community wellbeing and cohesion. The post will also manage and develop the Estate Caretaking service, providing our communities and wider Neighbourhood team with the valued services to keep our estates maintained and providing assistance with the resolution of cases where there are aspects of such things such as hoarding, fly tipping, garden clearance etc. You will oversee activity and manage resources to maintain excellent customer service using solid expertise in housing and anti-social behaviour management and community involvement. Through team development you will create services that provides integrated support in collaboration with other teams and agencies. The services will reflect best practice and meet regulatory and legislative requirements. Clear management information will drive performance, with procedures and controls that balance support for tenants with tenancy compliance. What you'll need to succeed Essential: HNC/HND in an appropriate field At least 5 years experience of working in the social housing sector Desirable: At least 3 years experience at a management level in social housing Housing Qualification CIH membership Management qualifications and/or Substantial evidence of professional development and personal impact working in the social housing sector at a management level What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 26, 2024
Full time
Your new company A social housing provider is looking to add a Community Sustainment Manager to their Chesterfield branch. This is a permanent position with a salary starting at 36,500 and rising to 39,500 Working Hours & Holidays Working hours per week- 40, Monday to Friday Flexi-time 25 days holiday plus bank holidays (rising to 30 as years of service increase) Option to purchase extra leave Health & Wellbeing Benefits Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role Direct Line Management of: Community Sustainment Officers Community Involvement Officers Estate Caretakers The post will be responsible for the timely, efficient delivery of support, advice and enforcement services to assist tenants to sustain their tenancies. The team the post is responsible for has a specific focus on the resolution of complex anti-social behaviour cases and cases where there are multiple vulnerabilities requiring more in-depth management. Where enforcement action is necessary, they will be responsible for ensuring they and their team delivers accurate case management in adherence with legislation and best practice and are able to represent the client in court when required. Through the management of the Community Involvement team, they will also ensure the delivery of new and innovative involvement and community development projects which promote improved service provision, community wellbeing and cohesion. The post will also manage and develop the Estate Caretaking service, providing our communities and wider Neighbourhood team with the valued services to keep our estates maintained and providing assistance with the resolution of cases where there are aspects of such things such as hoarding, fly tipping, garden clearance etc. You will oversee activity and manage resources to maintain excellent customer service using solid expertise in housing and anti-social behaviour management and community involvement. Through team development you will create services that provides integrated support in collaboration with other teams and agencies. The services will reflect best practice and meet regulatory and legislative requirements. Clear management information will drive performance, with procedures and controls that balance support for tenants with tenancy compliance. What you'll need to succeed Essential: HNC/HND in an appropriate field At least 5 years experience of working in the social housing sector Desirable: At least 3 years experience at a management level in social housing Housing Qualification CIH membership Management qualifications and/or Substantial evidence of professional development and personal impact working in the social housing sector at a management level What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Works Manager/Supervisor, Permanent role, Sheffield, £40 - £44k + benefits Your new role Reporting to the Property Assets Manager, you will have responsibility for the delivery of a comprehensive capital investment and housing stock programme to support the objectives of the Asset Management Strategy. You will procure, and project manage capital works schemes in accordance with best practice and legislative and regulatory requirements and will be responsible for ensuring the promotion of an excellent customer focused service to the organisation's service. You will also be supervising a team of Technical Programme Officers. Relevant experience should include: Project & contract management of capital works programmes. Managing budgets. CDM requirements. Contract admin. Asbestos and adaptations. Acquisitions. Asset management. Procuring construction services and works contracts. Experience of delivering significant scale maintenance investment projects to quality standards, on time and within budget. What you'll need to succeed To be considered for this position, you must possess: A relevant qualification in Building/Construction related subject or equivalent professional qualification with a minimum of 3 years post qualification relevant experience to include project/contract management. If you do not possess a qualification, you should have a minimum of 5 years relevant experience to include project/contract management. Computer Literacy: A good working knowledge of Microsoft Office packages, including, Word, Excel and Outlook. What you'll get in return This position offers the opportunity to work with an established and growing organisation in an important role that will oversee the delivery of programme works. Fantastic holiday entitlement, pension and flexible working arrangements. What you need to do now Please contact Laura Hawksworth to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. #
Mar 26, 2024
Full time
Works Manager/Supervisor, Permanent role, Sheffield, £40 - £44k + benefits Your new role Reporting to the Property Assets Manager, you will have responsibility for the delivery of a comprehensive capital investment and housing stock programme to support the objectives of the Asset Management Strategy. You will procure, and project manage capital works schemes in accordance with best practice and legislative and regulatory requirements and will be responsible for ensuring the promotion of an excellent customer focused service to the organisation's service. You will also be supervising a team of Technical Programme Officers. Relevant experience should include: Project & contract management of capital works programmes. Managing budgets. CDM requirements. Contract admin. Asbestos and adaptations. Acquisitions. Asset management. Procuring construction services and works contracts. Experience of delivering significant scale maintenance investment projects to quality standards, on time and within budget. What you'll need to succeed To be considered for this position, you must possess: A relevant qualification in Building/Construction related subject or equivalent professional qualification with a minimum of 3 years post qualification relevant experience to include project/contract management. If you do not possess a qualification, you should have a minimum of 5 years relevant experience to include project/contract management. Computer Literacy: A good working knowledge of Microsoft Office packages, including, Word, Excel and Outlook. What you'll get in return This position offers the opportunity to work with an established and growing organisation in an important role that will oversee the delivery of programme works. Fantastic holiday entitlement, pension and flexible working arrangements. What you need to do now Please contact Laura Hawksworth to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. #
Relief Security Officer Location: Cambridge (CB2) Pay Rate: 11.44 per hour Shift Pattern: Nights must be fully flexible Contract Type: Zero hour Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks. Due to continued growth our client is looking to expand their team of Relief Officers within the Cambridge area. Duties: Carrying out roaming patrols of the car parks in Cambridge at set timings Filling in forms re each car park Ensuring any incidents are dealt with and reported Dealing with any ASB on site Dealing with any issues with car parks including letting people out Requirements: Mobile Officer experience is essential Driving licence is required Excellent observation skills and attention to detail Strong communication and interpersonal skills Ability to remain calm and composed in stressful situations Physical fitness and ability to stand or walk for extended periods of time Valid SIA Licence City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
Mar 26, 2024
Full time
Relief Security Officer Location: Cambridge (CB2) Pay Rate: 11.44 per hour Shift Pattern: Nights must be fully flexible Contract Type: Zero hour Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks. Due to continued growth our client is looking to expand their team of Relief Officers within the Cambridge area. Duties: Carrying out roaming patrols of the car parks in Cambridge at set timings Filling in forms re each car park Ensuring any incidents are dealt with and reported Dealing with any ASB on site Dealing with any issues with car parks including letting people out Requirements: Mobile Officer experience is essential Driving licence is required Excellent observation skills and attention to detail Strong communication and interpersonal skills Ability to remain calm and composed in stressful situations Physical fitness and ability to stand or walk for extended periods of time Valid SIA Licence City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
Rent and Income Coordinator TÅ Gwyrddfai Penygroes, LL54 6DB (Hybrid working) £31,940 £35,233 per annum 37 hours per week, Permanent Welsh speaking is essential for this role We are Adra. We provide quality homes in North Wales. We re not an organisation that stands still. Over the coming years we will have built a significant number of homes outside the county, with an ambition to be providing several hundred more high quality homes across North Wales. Although highly ambitious, we are equally determined to protect and develop the rich culture and heritage of the communities we serve. The main purpose of the role is to coordinate the Rent and Income services and associated resources effectively whilst ensuring the successful delivery of services to both internal and external customers, partners and stakeholders. What you ll do: You will be responsible for delivering an effective income management service which maximises income due to and collected by Adra through the close monitoring of payments and effective communication within the income management team. This includes maximising income for rent, service charges and other charges due from all tenancy types including shops, garages etc What we re looking for: We are looking for someone to play an integral part in establishing and developing Adra s Rent & Income policies and procedures and ensure they are implemented, and that a firm but fair approach is taken. The ability to communicate in Welsh is essential for this role. Closing Date: 04/04/2024 at 12:00pm How to apply for the Rent and Income Coordinator role: If you have the skills and experience required for this position, click apply today and you will be directed to the Adra website where you will be able to submit an application form. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Rent and Income Coordinator, Rent Officer, Income Coordinator, Housing Assistance Officer, Rental Assistance Manager, Income and Financial Assistance. Cydlynydd Rhent & Incwm TÅ Gwyrddfai Penygroes, LL54 6DB (Gweithio n Hybrid) £31,940 £35,233 y flwyddyn 37 awr yr wythnos, Parhaol Mae siarad Cymraeg yn hanfodol ar gyfer y rôl hon Ni yw Adra. Darparwr cartrefi o safon yng Ngogledd Cymru. Nid ydym yn sefydliad sy'n aros yn ei unfan. Dros y blynyddoedd i ddod byddwn wedi adeiladu nifer sylweddol o gartrefi y tu allan i'r sir, gyda'r uchelgais i fod yn darparu cannoedd fwy o gartrefi o ansawdd uchel ledled Gogledd Cymru. Er ein bod yn uchelgeisiol iawn, rydym yr un mor benderfynol o amddiffyn a datblygu diwylliant a threftadaeth gyfoethog y cymunedau yr ydym yn eu gwasanaethu. ydlynu gwasanaethau Rhent ac Incwm ac adnoddau cysylltiol yn effeithiol gan sicrhau bod gwasanaethau yn cael eu darparu yn llwyddiannus i gwsmeriaid mewnol ac allanol, partneriaid a rhanddeiliaid. Beth fyddwch chi n ei wneud: Byddwch yn gyfrifol am gyflawni gwasanaeth rheoli rhent effeithiol sy n uchafu incwm sy n ddyledus ac sy n cael ei gasglu gan Adra drwy fonitro taliadau yn agos, cyfathrebu yn effeithiol gyda r tîm rheoli incwm. Mae hyn yn cynnwys uchafu incwm ar gyfer rhent, taliadau gwasanaeth a thaliadau dyledus eraill o r holl fathau o ddaliadaethau gan gynnwys siopau, garejis ayyb. Beth yr ydym yn chwilio amdano: Rydym yn chwilio am rhywun i chwarae rhan hanfodol yn sefydlu a datblygu polisïau a gweithdrefnau Adra a sicrhau eu bod yn cael eu rhoi ar waith, a bod dull cadarn ond teg yn cael ei fabwysiadu. Mae r gallu i gyfathrebu yn Gymraeg yn hanfodol ir swydd yma. Dyddiad Cau: 04/04/2024 am 12yp Sut i wneud cais am rôl y Cydlynydd Rhent ac Incwm: Os oes gennych chi'r sgiliau a'r profiad sydd eu hangen ar gyfer y swydd hon, cliciwch gwneud cais heddiw a byddwch yn cael eich cyfeirio at ein gwefan lle byddwch yn gallu cyflwyno cais. Rhaid i chi fod yn gymwys i weithio yn y DU. Dim asiantaethau recriwtio os gwelwch yn Mae sgiliau a phrofiad addas eraill yn cynnwys Cydlynydd Rhent ac Incwm, Swyddog Rhent, Cydlynydd Incwm, Swyddog Cymorth Tai, Rheolwr Cymorth Rhent, Cymorth Incwm a Chyllid.
Mar 26, 2024
Full time
Rent and Income Coordinator TÅ Gwyrddfai Penygroes, LL54 6DB (Hybrid working) £31,940 £35,233 per annum 37 hours per week, Permanent Welsh speaking is essential for this role We are Adra. We provide quality homes in North Wales. We re not an organisation that stands still. Over the coming years we will have built a significant number of homes outside the county, with an ambition to be providing several hundred more high quality homes across North Wales. Although highly ambitious, we are equally determined to protect and develop the rich culture and heritage of the communities we serve. The main purpose of the role is to coordinate the Rent and Income services and associated resources effectively whilst ensuring the successful delivery of services to both internal and external customers, partners and stakeholders. What you ll do: You will be responsible for delivering an effective income management service which maximises income due to and collected by Adra through the close monitoring of payments and effective communication within the income management team. This includes maximising income for rent, service charges and other charges due from all tenancy types including shops, garages etc What we re looking for: We are looking for someone to play an integral part in establishing and developing Adra s Rent & Income policies and procedures and ensure they are implemented, and that a firm but fair approach is taken. The ability to communicate in Welsh is essential for this role. Closing Date: 04/04/2024 at 12:00pm How to apply for the Rent and Income Coordinator role: If you have the skills and experience required for this position, click apply today and you will be directed to the Adra website where you will be able to submit an application form. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Rent and Income Coordinator, Rent Officer, Income Coordinator, Housing Assistance Officer, Rental Assistance Manager, Income and Financial Assistance. Cydlynydd Rhent & Incwm TÅ Gwyrddfai Penygroes, LL54 6DB (Gweithio n Hybrid) £31,940 £35,233 y flwyddyn 37 awr yr wythnos, Parhaol Mae siarad Cymraeg yn hanfodol ar gyfer y rôl hon Ni yw Adra. Darparwr cartrefi o safon yng Ngogledd Cymru. Nid ydym yn sefydliad sy'n aros yn ei unfan. Dros y blynyddoedd i ddod byddwn wedi adeiladu nifer sylweddol o gartrefi y tu allan i'r sir, gyda'r uchelgais i fod yn darparu cannoedd fwy o gartrefi o ansawdd uchel ledled Gogledd Cymru. Er ein bod yn uchelgeisiol iawn, rydym yr un mor benderfynol o amddiffyn a datblygu diwylliant a threftadaeth gyfoethog y cymunedau yr ydym yn eu gwasanaethu. ydlynu gwasanaethau Rhent ac Incwm ac adnoddau cysylltiol yn effeithiol gan sicrhau bod gwasanaethau yn cael eu darparu yn llwyddiannus i gwsmeriaid mewnol ac allanol, partneriaid a rhanddeiliaid. Beth fyddwch chi n ei wneud: Byddwch yn gyfrifol am gyflawni gwasanaeth rheoli rhent effeithiol sy n uchafu incwm sy n ddyledus ac sy n cael ei gasglu gan Adra drwy fonitro taliadau yn agos, cyfathrebu yn effeithiol gyda r tîm rheoli incwm. Mae hyn yn cynnwys uchafu incwm ar gyfer rhent, taliadau gwasanaeth a thaliadau dyledus eraill o r holl fathau o ddaliadaethau gan gynnwys siopau, garejis ayyb. Beth yr ydym yn chwilio amdano: Rydym yn chwilio am rhywun i chwarae rhan hanfodol yn sefydlu a datblygu polisïau a gweithdrefnau Adra a sicrhau eu bod yn cael eu rhoi ar waith, a bod dull cadarn ond teg yn cael ei fabwysiadu. Mae r gallu i gyfathrebu yn Gymraeg yn hanfodol ir swydd yma. Dyddiad Cau: 04/04/2024 am 12yp Sut i wneud cais am rôl y Cydlynydd Rhent ac Incwm: Os oes gennych chi'r sgiliau a'r profiad sydd eu hangen ar gyfer y swydd hon, cliciwch gwneud cais heddiw a byddwch yn cael eich cyfeirio at ein gwefan lle byddwch yn gallu cyflwyno cais. Rhaid i chi fod yn gymwys i weithio yn y DU. Dim asiantaethau recriwtio os gwelwch yn Mae sgiliau a phrofiad addas eraill yn cynnwys Cydlynydd Rhent ac Incwm, Swyddog Rhent, Cydlynydd Incwm, Swyddog Cymorth Tai, Rheolwr Cymorth Rhent, Cymorth Incwm a Chyllid.
Housing Advice and Benefits Team Manager Rugby - Hybrid Job Role Reporting to the Chief Officer Communities and Homes, be the operational lead in delivering a continuously improving, creative and empathetic Housing Advice and Benefits Service, which is responsive to the needs of customers and reflective of our corporate values. Main Responsibilities Work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough Managing the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the Council's adopted allocations policy Overseeing the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme To ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvements. Take a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan. Effective management of staff, budgets, health and safety and business continuity plans to ensure an efficient and responsive service.
Mar 26, 2024
Contract
Housing Advice and Benefits Team Manager Rugby - Hybrid Job Role Reporting to the Chief Officer Communities and Homes, be the operational lead in delivering a continuously improving, creative and empathetic Housing Advice and Benefits Service, which is responsive to the needs of customers and reflective of our corporate values. Main Responsibilities Work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough Managing the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the Council's adopted allocations policy Overseeing the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme To ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvements. Take a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan. Effective management of staff, budgets, health and safety and business continuity plans to ensure an efficient and responsive service.
Role Purpose The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders Responsibilities Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Deliver key housing management services to a high standard, ensuring that activities are delivered on time Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Requirements An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords Experience working in a housing association or council in the required field of work Experience of managing complex casework and following through successfully Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment. Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. Contract Initial 12 month contract with the opportunity to extend Monday to Friday 9am to 5pm (IN OFFICE) PAYE via Umbrella If you are interested in this position AND meet the requirements, APPLY NOW!
Mar 26, 2024
Seasonal
Role Purpose The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders Responsibilities Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Deliver key housing management services to a high standard, ensuring that activities are delivered on time Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Requirements An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords Experience working in a housing association or council in the required field of work Experience of managing complex casework and following through successfully Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment. Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. Contract Initial 12 month contract with the opportunity to extend Monday to Friday 9am to 5pm (IN OFFICE) PAYE via Umbrella If you are interested in this position AND meet the requirements, APPLY NOW!
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool,Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Mar 26, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool,Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Rent Support Officer Salary: £30,000 PA Manchester, Greater Manchester Contract Type: Permanent Hours: 35 (agile working arrangements in place) Closing date: 29th March 2024 Interview date: 3 rd April 2024 Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow. We re looking for a Rents Support Officer to ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You ll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this you ll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We re looking for those that can champion, promote, and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes. We need people who are / have: Experience in a similar role Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT abilities including Microsoft Office 365 A valid driving license, access to own vehicle, full MOT with insurance for business use is required for the role. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we d love to hear from you.
Mar 25, 2024
Full time
Rent Support Officer Salary: £30,000 PA Manchester, Greater Manchester Contract Type: Permanent Hours: 35 (agile working arrangements in place) Closing date: 29th March 2024 Interview date: 3 rd April 2024 Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow. We re looking for a Rents Support Officer to ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You ll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this you ll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We re looking for those that can champion, promote, and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes. We need people who are / have: Experience in a similar role Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT abilities including Microsoft Office 365 A valid driving license, access to own vehicle, full MOT with insurance for business use is required for the role. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we d love to hear from you.