TSR Recruitment Limited
Nottingham, Nottinghamshire
TS Recruitment are working with a leading Housing Maintenance / Property Services Contractor who are recruiting an RLO / TLO based in Nottingham for a kitchen and bathroom installation contract. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This is a permanent, full time opportunity, Monday to Friday.
Mar 26, 2024
Full time
TS Recruitment are working with a leading Housing Maintenance / Property Services Contractor who are recruiting an RLO / TLO based in Nottingham for a kitchen and bathroom installation contract. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This is a permanent, full time opportunity, Monday to Friday.
Role Purpose The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders Responsibilities Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Deliver key housing management services to a high standard, ensuring that activities are delivered on time Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Requirements An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords Experience working in a housing association or council in the required field of work Experience of managing complex casework and following through successfully Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment. Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. Contract Initial 12 month contract with the opportunity to extend Monday to Friday 9am to 5pm (IN OFFICE) PAYE via Umbrella If you are interested in this position AND meet the requirements, APPLY NOW!
Mar 26, 2024
Seasonal
Role Purpose The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders Responsibilities Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Deliver key housing management services to a high standard, ensuring that activities are delivered on time Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Requirements An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords Experience working in a housing association or council in the required field of work Experience of managing complex casework and following through successfully Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment. Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. Contract Initial 12 month contract with the opportunity to extend Monday to Friday 9am to 5pm (IN OFFICE) PAYE via Umbrella If you are interested in this position AND meet the requirements, APPLY NOW!
Junior SHEQ Officer / Co-Ordinator - Construction Based - NI / ROI Projects Your new company One of Northern Ireland's highly recognised main contractors have retained Hays in their recruitment of a Junior SHEQ Officer / Co-Ordinator for schemes across NI / ROI. Boasting an annual turnover in excess of £90million, the company prides itself on continuous repeat business and the successful delivery of projects within the Education, Healthcare, Sport, Residential, Commercial and Hospitality sectors. Your new role Reporting to the HSEQ site teams, you will provide support and assistance on all HSEQ requirements across a commercial build to include a single storey extension, piling and M&E works based in Ireland. You will ensure safe practice and H&S compliance across the site in liaison with site teams and relevant staff. You will support in HSEQ matters relevant to the project from outset to completion and will be responsible for assisting in identifying and preparing method statements & risk assessments (RAMS), COSHH assessments and ensuring effective communication. You will support in undertaking inductions, site audits, inspections and incident reporting. You will be based initially on a commercial scheme in Ireland, with projects across NI and ROI thereafter. What you'll need to succeed In order to be successful, you will have some knowledge of HSEQ policies and processes, with previous exposure to on-site safety procedures advantageous. Graduates within the health, safety or environmental sector or those with previous construction site experience looking to progress in a career within health & safety are encouraged to apply. A relevant NEBOSH qualification or equivalent would be preferable, however, not essential as long as you are willing to obtain one. You must be motivated and eager to kickstart a career within health & safety in the construction sector with view to progress into an Advisory role further down the line. What you'll get in return This is an excellent opportunity for a Junior Health & Safety professional or construction professional to progress into a career within the health and safety sector with a leading building contractor on major projects across NI and ROI. With a SHEQ Manager and Officers in place, you will benefit from the support of an experienced and intimate team. In return for your hard work, the company offer a comprehensive package inclusive of a competitive basic salary, paid accommodation and travel expenses where required (or alternatively a carpool option) plus continuous career development and training within the health and safety sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 22, 2024
Full time
Junior SHEQ Officer / Co-Ordinator - Construction Based - NI / ROI Projects Your new company One of Northern Ireland's highly recognised main contractors have retained Hays in their recruitment of a Junior SHEQ Officer / Co-Ordinator for schemes across NI / ROI. Boasting an annual turnover in excess of £90million, the company prides itself on continuous repeat business and the successful delivery of projects within the Education, Healthcare, Sport, Residential, Commercial and Hospitality sectors. Your new role Reporting to the HSEQ site teams, you will provide support and assistance on all HSEQ requirements across a commercial build to include a single storey extension, piling and M&E works based in Ireland. You will ensure safe practice and H&S compliance across the site in liaison with site teams and relevant staff. You will support in HSEQ matters relevant to the project from outset to completion and will be responsible for assisting in identifying and preparing method statements & risk assessments (RAMS), COSHH assessments and ensuring effective communication. You will support in undertaking inductions, site audits, inspections and incident reporting. You will be based initially on a commercial scheme in Ireland, with projects across NI and ROI thereafter. What you'll need to succeed In order to be successful, you will have some knowledge of HSEQ policies and processes, with previous exposure to on-site safety procedures advantageous. Graduates within the health, safety or environmental sector or those with previous construction site experience looking to progress in a career within health & safety are encouraged to apply. A relevant NEBOSH qualification or equivalent would be preferable, however, not essential as long as you are willing to obtain one. You must be motivated and eager to kickstart a career within health & safety in the construction sector with view to progress into an Advisory role further down the line. What you'll get in return This is an excellent opportunity for a Junior Health & Safety professional or construction professional to progress into a career within the health and safety sector with a leading building contractor on major projects across NI and ROI. With a SHEQ Manager and Officers in place, you will benefit from the support of an experienced and intimate team. In return for your hard work, the company offer a comprehensive package inclusive of a competitive basic salary, paid accommodation and travel expenses where required (or alternatively a carpool option) plus continuous career development and training within the health and safety sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
Mar 21, 2024
Seasonal
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
Our client, a prominent LA based in South London have a new opportunity for a AST Housing Officer on a 1 year FTC paying 151 per day PAYE / 190 per day Umbrella rate. Main Purpose of Role The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Liveability Team deliver the Vulnerable Residents Offer. To lead on the liaison with homes on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council's reputation and landlord/tenant relationship Key Unit Accountabilities Service delivery Deliver key housing management services to a high standard, ensuring that activities are delivered on time To maintain a presence on the estate for a minimum of 21 hours per week, becoming a mainstay of the community and a reassuring presence for residents Hold partner agencies to account, for example Serco & Pinnacle, by proactive monitoring and reporting of non-compliance with their service level agreements Lead on investigations and written responses when member enquiries come in from ward councillors Support Public Health and the company with engagement activities on the estates, including some occasional evening and weekend work, dealing with all housing casework to enable master-planning work to carry on unhindered without distractions Identify instances where mitigation panels are required and coordinate the meeting, ensuring the resident(s) involved are able to participate fully Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications Respond to complaints, members' enquiries and problems of service delivery which are within the post holder's responsibility and make suggestions for improving service delivery Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements Ensure the delivery of all services comply with relevant legislation and regulation. Investigate and manage abandoned properties Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Investigate and process tenancy changes e.g. succession, assignment, mutual exchange Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety To monitor contracts providing estates services To produce Estate Plans and work with other service areas to deliver these To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy To investigate and manage other key breaches of tenancy e.g sub-letting To provide reports i.e. on management transfers or case work and actions To work effectively with partner agencies Identify the need for and promote tenant participation and community development initiatives Organise and attend community meetings, forums and events including evenings and occasionally at weekends Performance management Contribute to the successful delivery of all KPIs within the Liveability Team remit Be aware of company's overall aims of objectives Please note, there is no opportunity for hybrid working, work is expected to be delivered on site and in the office.
Mar 21, 2024
Contract
Our client, a prominent LA based in South London have a new opportunity for a AST Housing Officer on a 1 year FTC paying 151 per day PAYE / 190 per day Umbrella rate. Main Purpose of Role The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Liveability Team deliver the Vulnerable Residents Offer. To lead on the liaison with homes on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council's reputation and landlord/tenant relationship Key Unit Accountabilities Service delivery Deliver key housing management services to a high standard, ensuring that activities are delivered on time To maintain a presence on the estate for a minimum of 21 hours per week, becoming a mainstay of the community and a reassuring presence for residents Hold partner agencies to account, for example Serco & Pinnacle, by proactive monitoring and reporting of non-compliance with their service level agreements Lead on investigations and written responses when member enquiries come in from ward councillors Support Public Health and the company with engagement activities on the estates, including some occasional evening and weekend work, dealing with all housing casework to enable master-planning work to carry on unhindered without distractions Identify instances where mitigation panels are required and coordinate the meeting, ensuring the resident(s) involved are able to participate fully Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications Respond to complaints, members' enquiries and problems of service delivery which are within the post holder's responsibility and make suggestions for improving service delivery Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements Ensure the delivery of all services comply with relevant legislation and regulation. Investigate and manage abandoned properties Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Investigate and process tenancy changes e.g. succession, assignment, mutual exchange Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety To monitor contracts providing estates services To produce Estate Plans and work with other service areas to deliver these To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy To investigate and manage other key breaches of tenancy e.g sub-letting To provide reports i.e. on management transfers or case work and actions To work effectively with partner agencies Identify the need for and promote tenant participation and community development initiatives Organise and attend community meetings, forums and events including evenings and occasionally at weekends Performance management Contribute to the successful delivery of all KPIs within the Liveability Team remit Be aware of company's overall aims of objectives Please note, there is no opportunity for hybrid working, work is expected to be delivered on site and in the office.
Resident Liaison Officer Local Authority Permanent Cambridge 30,000 - 32,000 per year Company car Driving license required Previous RLO experience/similar is required The Role: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them. Responsibilities: Arranging contractor appointments Carrying out site and resident visits Attending resident meetings and being a focal point for resident contact and correspondence Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives Deal with queries as and when they come in. Experience: Excellent verbal and written communication skills Previous experience of working in a RLO role Experience of development of housing schemes within Social Housing Wide ranging experience of decanting in regeneration scenarios If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Resident Liaison Officer Local Authority Permanent Cambridge 30,000 - 32,000 per year Company car Driving license required Previous RLO experience/similar is required
Mar 20, 2024
Full time
Resident Liaison Officer Local Authority Permanent Cambridge 30,000 - 32,000 per year Company car Driving license required Previous RLO experience/similar is required The Role: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them. Responsibilities: Arranging contractor appointments Carrying out site and resident visits Attending resident meetings and being a focal point for resident contact and correspondence Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives Deal with queries as and when they come in. Experience: Excellent verbal and written communication skills Previous experience of working in a RLO role Experience of development of housing schemes within Social Housing Wide ranging experience of decanting in regeneration scenarios If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Resident Liaison Officer Local Authority Permanent Cambridge 30,000 - 32,000 per year Company car Driving license required Previous RLO experience/similar is required
Resident Liaison & Rehousing Officer - East London Title: Resident Liaison & Rehousing Officer - East London Contract Type: 2-year fixed term contract Persona: Site-based at Walthamstow Stadium, Chingford Head office: Stratford, London Salary: £34,904 to £41,855 based on experience Closing date for completed applications: 2nd April 2024 at 23.59pm Interviews will be held on: Date TBC (via video call) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Previous applicants need not reapply Role Profile.docx As a Resident Liaison Officer, you will work in the Development Growth Team to manage the communications with residents and resident groups impacted by works to resolve complex and multifaceted defects on L&Q stock. With previous relevant experience within the social housing and / or construction / regeneration sectors you will use your skills to liaise and support residents, acting as the link between customers and the project team carrying out remedial works, ensuring that residents are made aware of scope of works and timescales. Day-to-day responsibilities of the role will include writing newsletters, answering individual enquiries, attending site-based meetings and acting as the central point of contact for residents and the project team. Where relevant, you may be required to explain and agree decant options and arrangements where work cannot be carried out with residents in situ. This may also involve undertaking profiles and home surveys to identify the needs of vulnerable residents. As such, this may require occasional work outside of normal working hours. You must possess good customer service and interaction skills. These along with your proven initiative, innovative and positive approach ensure that the tough quality standards we expect are met and drive constant improvement in customer service. The successful candidate should be able to demonstrate the following: Housing management or resident liaison experience Ability to prioritise own workload and produce monthly reports Strong written and verbal communication Influencing and communicating with stakeholders If you have the experience and skill-set to help us achieve our ambitions and are interested in working for an organisation that can really make a difference, then why wait, apply today! As we are a multi-site organisation, there will be regular travel to our head office in Stratford for team meetings and training. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our Commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success
Mar 19, 2024
Contract
Resident Liaison & Rehousing Officer - East London Title: Resident Liaison & Rehousing Officer - East London Contract Type: 2-year fixed term contract Persona: Site-based at Walthamstow Stadium, Chingford Head office: Stratford, London Salary: £34,904 to £41,855 based on experience Closing date for completed applications: 2nd April 2024 at 23.59pm Interviews will be held on: Date TBC (via video call) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Previous applicants need not reapply Role Profile.docx As a Resident Liaison Officer, you will work in the Development Growth Team to manage the communications with residents and resident groups impacted by works to resolve complex and multifaceted defects on L&Q stock. With previous relevant experience within the social housing and / or construction / regeneration sectors you will use your skills to liaise and support residents, acting as the link between customers and the project team carrying out remedial works, ensuring that residents are made aware of scope of works and timescales. Day-to-day responsibilities of the role will include writing newsletters, answering individual enquiries, attending site-based meetings and acting as the central point of contact for residents and the project team. Where relevant, you may be required to explain and agree decant options and arrangements where work cannot be carried out with residents in situ. This may also involve undertaking profiles and home surveys to identify the needs of vulnerable residents. As such, this may require occasional work outside of normal working hours. You must possess good customer service and interaction skills. These along with your proven initiative, innovative and positive approach ensure that the tough quality standards we expect are met and drive constant improvement in customer service. The successful candidate should be able to demonstrate the following: Housing management or resident liaison experience Ability to prioritise own workload and produce monthly reports Strong written and verbal communication Influencing and communicating with stakeholders If you have the experience and skill-set to help us achieve our ambitions and are interested in working for an organisation that can really make a difference, then why wait, apply today! As we are a multi-site organisation, there will be regular travel to our head office in Stratford for team meetings and training. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our Commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success
Moxie is seeking a dynamic and dedicated a Housing Officer / Neighbourhood Manager for an exciting 6-8-month contract opportunity, with a leading Housing Association in Newport. The important bits Position: Neighbourhood Manager Location: Hybrid working - Newport / Community-Based / Home-Based Salary: FTE 31,165 per annum Contract: 6-8 months Hours: Monday to Friday, 9am-5pm (agile working) Start Date: Early April 2024 What you'll do as the Neighbourhood Manager? Act as a key liaison between residents and the housing association. Oversee all aspects of neighbourhood management for a small patch of 300 general needs properties. You will oversee tenancy management, allocations, lettings, complaint management, anti-social behaviour (low to high needs cases), tenant disputes, low level rent arrears and tenant engagement. Work with a specialist income and anti-social behaviour team to resolve complex and high-priority cases. Implement strategies to enhance community well-being and satisfaction. Address resident concerns and ensure timely resolution of issues. Collaborate with stakeholders to drive initiatives for community improvement. Foster a sense of belonging and pride within the neighbourhood. What You'll Bring: Passion for social housing, community development and improving quality of life. Excellent interpersonal and problem-solving skills Demonstrable social housing experience in tenancy management, income/rent recovery, community safety/ASB or lettings and allocations. Ability to multitask and prioritise in a fast-paced environment. Positive attitude and a commitment to building strong, inclusive communities. A full driving licence, with access to a car. Ready to take the next step in your social housing career and make a difference? Apply now and join our client in shaping vibrant, thriving neighbourhoods together! For more information, please contact Rich Thomas at Moxie People today.
Mar 19, 2024
Contract
Moxie is seeking a dynamic and dedicated a Housing Officer / Neighbourhood Manager for an exciting 6-8-month contract opportunity, with a leading Housing Association in Newport. The important bits Position: Neighbourhood Manager Location: Hybrid working - Newport / Community-Based / Home-Based Salary: FTE 31,165 per annum Contract: 6-8 months Hours: Monday to Friday, 9am-5pm (agile working) Start Date: Early April 2024 What you'll do as the Neighbourhood Manager? Act as a key liaison between residents and the housing association. Oversee all aspects of neighbourhood management for a small patch of 300 general needs properties. You will oversee tenancy management, allocations, lettings, complaint management, anti-social behaviour (low to high needs cases), tenant disputes, low level rent arrears and tenant engagement. Work with a specialist income and anti-social behaviour team to resolve complex and high-priority cases. Implement strategies to enhance community well-being and satisfaction. Address resident concerns and ensure timely resolution of issues. Collaborate with stakeholders to drive initiatives for community improvement. Foster a sense of belonging and pride within the neighbourhood. What You'll Bring: Passion for social housing, community development and improving quality of life. Excellent interpersonal and problem-solving skills Demonstrable social housing experience in tenancy management, income/rent recovery, community safety/ASB or lettings and allocations. Ability to multitask and prioritise in a fast-paced environment. Positive attitude and a commitment to building strong, inclusive communities. A full driving licence, with access to a car. Ready to take the next step in your social housing career and make a difference? Apply now and join our client in shaping vibrant, thriving neighbourhoods together! For more information, please contact Rich Thomas at Moxie People today.
Resident Liaison & Rehousing Officer - East London Title: Resident Liaison & Rehousing Officer - East London Contract Type: 2-year fixed term contract Persona: Site-based at Walthamstow Stadium, Chingford Head office: Stratford, London Salary: £34,904 to £41,855 based on experience Closing date for completed applications: 2nd April 2024 at 23.59pm Interviews will be held on: Date TBC (via video call) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Previous applicants need not reapply Role Profile.docx As a Resident Liaison Officer, you will work in the Development Growth Team to manage the communications with residents and resident groups impacted by works to resolve complex and multifaceted defects on L&Q stock. With previous relevant experience within the social housing and / or construction / regeneration sectors you will use your skills to liaise and support residents, acting as the link between customers and the project team carrying out remedial works, ensuring that residents are made aware of scope of works and timescales. Day-to-day responsibilities of the role will include writing newsletters, answering individual enquiries, attending site-based meetings and acting as the central point of contact for residents and the project team. Where relevant, you may be required to explain and agree decant options and arrangements where work cannot be carried out with residents in situ. This may also involve undertaking profiles and home surveys to identify the needs of vulnerable residents. As such, this may require occasional work outside of normal working hours. You must possess good customer service and interaction skills. These along with your proven initiative, innovative and positive approach ensure that the tough quality standards we expect are met and drive constant improvement in customer service. The successful candidate should be able to demonstrate the following: Housing management or resident liaison experience Ability to prioritise own workload and produce monthly reports Strong written and verbal communication Influencing and communicating with stakeholders If you have the experience and skill-set to help us achieve our ambitions and are interested in working for an organisation that can really make a difference, then why wait, apply today! As we are a multi-site organisation, there will be regular travel to our head office in Stratford for team meetings and training. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our Commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success
Mar 19, 2024
Contract
Resident Liaison & Rehousing Officer - East London Title: Resident Liaison & Rehousing Officer - East London Contract Type: 2-year fixed term contract Persona: Site-based at Walthamstow Stadium, Chingford Head office: Stratford, London Salary: £34,904 to £41,855 based on experience Closing date for completed applications: 2nd April 2024 at 23.59pm Interviews will be held on: Date TBC (via video call) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Previous applicants need not reapply Role Profile.docx As a Resident Liaison Officer, you will work in the Development Growth Team to manage the communications with residents and resident groups impacted by works to resolve complex and multifaceted defects on L&Q stock. With previous relevant experience within the social housing and / or construction / regeneration sectors you will use your skills to liaise and support residents, acting as the link between customers and the project team carrying out remedial works, ensuring that residents are made aware of scope of works and timescales. Day-to-day responsibilities of the role will include writing newsletters, answering individual enquiries, attending site-based meetings and acting as the central point of contact for residents and the project team. Where relevant, you may be required to explain and agree decant options and arrangements where work cannot be carried out with residents in situ. This may also involve undertaking profiles and home surveys to identify the needs of vulnerable residents. As such, this may require occasional work outside of normal working hours. You must possess good customer service and interaction skills. These along with your proven initiative, innovative and positive approach ensure that the tough quality standards we expect are met and drive constant improvement in customer service. The successful candidate should be able to demonstrate the following: Housing management or resident liaison experience Ability to prioritise own workload and produce monthly reports Strong written and verbal communication Influencing and communicating with stakeholders If you have the experience and skill-set to help us achieve our ambitions and are interested in working for an organisation that can really make a difference, then why wait, apply today! As we are a multi-site organisation, there will be regular travel to our head office in Stratford for team meetings and training. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our Commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success
Business Support Officer Hackney A Business Support Officer role with Building Maintenance new Alternative Dispute Resolution Team, provides an exciting opportunity to join a new fast paced, high achieving team and gain vast experience in repairs, customer service and legal disrepair. We are looking for hard working and ambitious candidates to apply for this role and assist the growth and further success of this team. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats /templates as requested. To service cases conferences, Arbitration Panels, contract meetings,confidential meetings and other forums as required, producing high quality minutes and clear, unambiguous records of key decisions. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.
Mar 15, 2024
Seasonal
Business Support Officer Hackney A Business Support Officer role with Building Maintenance new Alternative Dispute Resolution Team, provides an exciting opportunity to join a new fast paced, high achieving team and gain vast experience in repairs, customer service and legal disrepair. We are looking for hard working and ambitious candidates to apply for this role and assist the growth and further success of this team. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats /templates as requested. To service cases conferences, Arbitration Panels, contract meetings,confidential meetings and other forums as required, producing high quality minutes and clear, unambiguous records of key decisions. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.
Income Officer Kensington Temporary Contract To be responsible for the collection of accommodation charges and to ensure arrears are reduced and income is increased. Work includes making contact with applicants by letter, telephone and home visits, troubleshooting, supporting applicants to make benefit claims, developing relationships with support agencies and close liaison with other teams with the Housing Needs service. Key Responsibilities Provide advice and support when needed to enable customers to resolve problems and remain in their home. Collection of income and full management of customer accounts, managing cases that need further action e.g. court action. Work closely with the Council's legal team to monitor possession cases; to ensure RBKC are charged correctly, and that service level agreement timescales are adhered to To ensure that high levels of service and customer satisfaction are maintained Provide a supportive, yet firm approach to service delivery with the aim of minimising arrears whilst assisting our customers to sustain tenancies. Establish customers reason for rent arrears and work them to tackle the reasons for non- payment. Monitor rent accounts to ensure residents in arrears are contacted promptly and payment due are taken or a mutually agreeable arrangement made and monitored. To develop and maintain a positive relationship with clients, resident organisations, council officers, housing providers, advocates, elected members and other stakeholders to ensure high levels of customer satisfaction are achieved.
Mar 15, 2024
Seasonal
Income Officer Kensington Temporary Contract To be responsible for the collection of accommodation charges and to ensure arrears are reduced and income is increased. Work includes making contact with applicants by letter, telephone and home visits, troubleshooting, supporting applicants to make benefit claims, developing relationships with support agencies and close liaison with other teams with the Housing Needs service. Key Responsibilities Provide advice and support when needed to enable customers to resolve problems and remain in their home. Collection of income and full management of customer accounts, managing cases that need further action e.g. court action. Work closely with the Council's legal team to monitor possession cases; to ensure RBKC are charged correctly, and that service level agreement timescales are adhered to To ensure that high levels of service and customer satisfaction are maintained Provide a supportive, yet firm approach to service delivery with the aim of minimising arrears whilst assisting our customers to sustain tenancies. Establish customers reason for rent arrears and work them to tackle the reasons for non- payment. Monitor rent accounts to ensure residents in arrears are contacted promptly and payment due are taken or a mutually agreeable arrangement made and monitored. To develop and maintain a positive relationship with clients, resident organisations, council officers, housing providers, advocates, elected members and other stakeholders to ensure high levels of customer satisfaction are achieved.
Resident Liaison Officer You will be the key point of contract for all resident engagement across the contract, working closely along side the Community Liaison Manager. My client is looking for new starters on a fixed term contract. Possibility of leading into a perm role. Main duties: Build and develop working relationships with the supply chain. To be a friendly face for the residents - answering an questions or concerns they may have. Taking part in drop in sessions, resident meetings/events/pre construction surveys. Anticipate and clarify community concerns to ensure issues can be handled proactively and project impediments minimised or removed. Write and produce project communications to meet the needs of the local community. Key Skills: Strong interpersonal and communication skills. Good networking skills Good reporting skills including collating, recording and analysing data Able to deal with tense and critical situations in a sensitive and diplomatic way Be politically aware and work with both customer and project team Able to work on own initiative Demonstrated experience in a similar role Good understanding of the construction industry Experience of working directly with residents/tenants/communities and TRA's Covering all travel expenses + benefits
Mar 15, 2024
Contract
Resident Liaison Officer You will be the key point of contract for all resident engagement across the contract, working closely along side the Community Liaison Manager. My client is looking for new starters on a fixed term contract. Possibility of leading into a perm role. Main duties: Build and develop working relationships with the supply chain. To be a friendly face for the residents - answering an questions or concerns they may have. Taking part in drop in sessions, resident meetings/events/pre construction surveys. Anticipate and clarify community concerns to ensure issues can be handled proactively and project impediments minimised or removed. Write and produce project communications to meet the needs of the local community. Key Skills: Strong interpersonal and communication skills. Good networking skills Good reporting skills including collating, recording and analysing data Able to deal with tense and critical situations in a sensitive and diplomatic way Be politically aware and work with both customer and project team Able to work on own initiative Demonstrated experience in a similar role Good understanding of the construction industry Experience of working directly with residents/tenants/communities and TRA's Covering all travel expenses + benefits
Senior Neighbourhood Housing Officer This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Job Role To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: Communal internal and external areas on estates. Complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions.
Mar 15, 2024
Full time
Senior Neighbourhood Housing Officer This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Job Role To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: Communal internal and external areas on estates. Complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions.
This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Responsibilities To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to the council's Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date Tenancy Enforcement and non-compliance with tenancy terms and conditions Requirements Must have experience working in a housing association or council in the neighbourhood housing Must have experience managing a team of staff Contract Initial 3 month contract with the opportunity to extend PAYE via Umbrella Part Time position 3 days a week If you are interested in this position and meet the requirements, APPLY NOW!
Mar 15, 2024
Full time
This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Responsibilities To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to the council's Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date Tenancy Enforcement and non-compliance with tenancy terms and conditions Requirements Must have experience working in a housing association or council in the neighbourhood housing Must have experience managing a team of staff Contract Initial 3 month contract with the opportunity to extend PAYE via Umbrella Part Time position 3 days a week If you are interested in this position and meet the requirements, APPLY NOW!
Braxfield Recruitment specialise in connecting talented individuals with meaningful opportunities. We are currently seeking a Resident Liaison Officer to join a dynamic Social Housing Provider in London. This is an excellent opportunity for a motivated individual with exceptional communication skills and a passion for community engagement. The role will predominantly involve working on retrofit works that are being rolled out across the stock but also managing capital projects such as kitchen and bathroom replacements. Resident Liaison Officer (RLO) Location: London, UK Salary: £39,271 - £40,842 plus flexible working and excellent benefits package Responsibilities: Act as the primary point of contact between the local authority and residents regarding ongoing projects. Liaise with residents to address concerns, answer inquiries, and provide updates on construction or renovation works. Coordinate with various departments to ensure timely resolution of issues and effective communication of project progress. Conduct regular site visits to monitor construction activities and gather feedback from residents. Collaborate with stakeholders to develop strategies for improving community engagement and satisfaction. Requirements: Previous experience as a Resident Liaison Officer or Community Engagement Officer, preferably with a housing association or local authority. Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds. Strong organisational and time management abilities, capable of prioritising tasks and meeting deadlines. Knowledge of relevant legislation, policies, and procedures related to resident engagement and community development. Benefits: Competitive hourly rate Opportunity to make a positive impact within the local community Supportive work environment with opportunities for professional development and access to permanent roles within the local authority. Flexible working hours If you are passionate about fostering positive relationships with residents and possess the necessary skills and experience, we encourage you to apply. Please submit your CV and if you have the right experience one of our consultants will be in touch to discuss the Resident Liaison Officer role in more detail.
Mar 15, 2024
Full time
Braxfield Recruitment specialise in connecting talented individuals with meaningful opportunities. We are currently seeking a Resident Liaison Officer to join a dynamic Social Housing Provider in London. This is an excellent opportunity for a motivated individual with exceptional communication skills and a passion for community engagement. The role will predominantly involve working on retrofit works that are being rolled out across the stock but also managing capital projects such as kitchen and bathroom replacements. Resident Liaison Officer (RLO) Location: London, UK Salary: £39,271 - £40,842 plus flexible working and excellent benefits package Responsibilities: Act as the primary point of contact between the local authority and residents regarding ongoing projects. Liaise with residents to address concerns, answer inquiries, and provide updates on construction or renovation works. Coordinate with various departments to ensure timely resolution of issues and effective communication of project progress. Conduct regular site visits to monitor construction activities and gather feedback from residents. Collaborate with stakeholders to develop strategies for improving community engagement and satisfaction. Requirements: Previous experience as a Resident Liaison Officer or Community Engagement Officer, preferably with a housing association or local authority. Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds. Strong organisational and time management abilities, capable of prioritising tasks and meeting deadlines. Knowledge of relevant legislation, policies, and procedures related to resident engagement and community development. Benefits: Competitive hourly rate Opportunity to make a positive impact within the local community Supportive work environment with opportunities for professional development and access to permanent roles within the local authority. Flexible working hours If you are passionate about fostering positive relationships with residents and possess the necessary skills and experience, we encourage you to apply. Please submit your CV and if you have the right experience one of our consultants will be in touch to discuss the Resident Liaison Officer role in more detail.
Job Title: Senior Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 26 P/H (Umbrella) Job Type: Temporary This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. The Role: To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions The Candidate: Holds a relevant professional qualification or is following a course of study leading to the above Experience of dealing with complex enquiries from tenants, leaseholders, members and internal and external partners Detailed knowledge and understanding of current issues facing social housing and London's local authorities. How to Apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed).
Mar 15, 2024
Seasonal
Job Title: Senior Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 26 P/H (Umbrella) Job Type: Temporary This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. The Role: To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions The Candidate: Holds a relevant professional qualification or is following a course of study leading to the above Experience of dealing with complex enquiries from tenants, leaseholders, members and internal and external partners Detailed knowledge and understanding of current issues facing social housing and London's local authorities. How to Apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed).
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Mar 15, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Job Opportunity: Regulation and Performance Manager Are you a dynamic professional with a passion for regulatory compliance and performance management? We are seeking a talented Regulation and Performance Manager to join our team and lead initiatives that ensure the highest standards in service delivery. Position: Regulation and Performance Manager Department: Tenancy & Leasehold Services Location: Within a thriving urban community Responsibilities: Take the lead in ensuring compliance with regulations, legal requirements, and national objectives in a dynamic service-oriented environment. Effectively communicate with internal and external stakeholders, fostering positive relationships and ensuring accurate consideration of service-related matters. Develop and implement a robust performance management framework, providing accurate assessments against targets. Create and maintain monitoring and reporting systems for performance across various services, contributing to key strategies, policies, and projects. Conduct regular reviews of management and maintenance allowances, ensuring alignment with budgets and reflecting customer requirements. Drive strategic planning and development for service areas, including tenancy management, income services, and resident involvement. Supervise and support a team of Client Liaison Officers, ensuring their training and development align with organizational goals. Attend relevant forums and meetings to enhance knowledge sharing, and provide support where financial compliance and regulation are critical. Maintain effective working relationships with partners, residents, and stakeholders, demonstrating professionalism and respect. Act as an expert advisor on matters related to the service, staying abreast of developments in the field. Identify, manage, and mitigate risks within the service function, collaborating with Heads of Service to ensure effective controls are in place. Requirements: Comprehensive knowledge of regulations, legislation, and governance in relevant service areas. Experience in managing social housing or similar environments. Proven track record in developing and implementing strategies, policies, and procedures. Strong skills in performance management and data quality reviews. Degree or equivalent qualification in relevant fields. Excellent interpersonal, communication, and decision-making skills. Ability to think strategically and manage conflicting priorities effectively. Commitment to continuous learning, improvement, and equality and diversity.
Mar 15, 2024
Contract
Job Opportunity: Regulation and Performance Manager Are you a dynamic professional with a passion for regulatory compliance and performance management? We are seeking a talented Regulation and Performance Manager to join our team and lead initiatives that ensure the highest standards in service delivery. Position: Regulation and Performance Manager Department: Tenancy & Leasehold Services Location: Within a thriving urban community Responsibilities: Take the lead in ensuring compliance with regulations, legal requirements, and national objectives in a dynamic service-oriented environment. Effectively communicate with internal and external stakeholders, fostering positive relationships and ensuring accurate consideration of service-related matters. Develop and implement a robust performance management framework, providing accurate assessments against targets. Create and maintain monitoring and reporting systems for performance across various services, contributing to key strategies, policies, and projects. Conduct regular reviews of management and maintenance allowances, ensuring alignment with budgets and reflecting customer requirements. Drive strategic planning and development for service areas, including tenancy management, income services, and resident involvement. Supervise and support a team of Client Liaison Officers, ensuring their training and development align with organizational goals. Attend relevant forums and meetings to enhance knowledge sharing, and provide support where financial compliance and regulation are critical. Maintain effective working relationships with partners, residents, and stakeholders, demonstrating professionalism and respect. Act as an expert advisor on matters related to the service, staying abreast of developments in the field. Identify, manage, and mitigate risks within the service function, collaborating with Heads of Service to ensure effective controls are in place. Requirements: Comprehensive knowledge of regulations, legislation, and governance in relevant service areas. Experience in managing social housing or similar environments. Proven track record in developing and implementing strategies, policies, and procedures. Strong skills in performance management and data quality reviews. Degree or equivalent qualification in relevant fields. Excellent interpersonal, communication, and decision-making skills. Ability to think strategically and manage conflicting priorities effectively. Commitment to continuous learning, improvement, and equality and diversity.
Technical Officer Vacancy Permanent Opportunity via BRC Job: Technical Officer/Property Inspector Location: Blaenau Gwent Salary: £34,833 Hours: 37 per week (Monday-Friday) BRC are working with a dynamic and community-focused organisation dedicated to providing quality housing solutions. We are currently seeking a highly motivated and detail-oriented individual for the role of Technical Officer. In this key position, you will be responsible for conducting thorough property inspections, ensuring compliance with safety and quality standards, and contributing to the overall maintenance and improvement of the housing portfolio. Your responsibilities will include: Conduct routine inspections of residential properties to identify any maintenance or repair needs. Ensure compliance with health and safety regulations and other relevant standards. Inspect, monitor, record and diagnose defects including damp, condensation, and mould. Carry out stock condition surveys. Document inspection findings and maintain accurate records. Collaborate with other team members such as the surveyors, contractors, and external partners to coordinate maintenance and repair activities. Provide technical expertise and support to resolve property-related issues. Contribute to the development and implementation of property maintenance strategies. Key Requirements: Previous experience in property inspections or a related field. Experience of tenant liaison. Strong knowledge of health and safety regulations. SSSTS certificate or willing to work towards Experience of using Microsoft Office including Word, Excel, and PowerPoint. Experience of the tendering process and contract administration. Experience of risk assessments relating to construction works. Experience of programming and controlling building work. Benefits: Hybrid working arrangements. Flexi Time Free Parking at the office. 33 days annual leave (including bank holidays) Training and professional development opportunities Defined contribution pension scheme up to 9% Occupational sick pay And many more Additional Information: Must have a full, clean driving licence. Equipment will be provided. Training on the system will be provided. Don't miss out on this exciting opportunity to join a dynamic team dedicated to excellence in property maintenance. Apply now and help to deliver outstanding housing solutions in Blaenau Gwent! To apply, please submit your CV outlining your relevant experience and qualifications to this site or call Emma on (phone number removed) We will be reviewing applications on an ongoing basis until the position is filled.
Mar 15, 2024
Full time
Technical Officer Vacancy Permanent Opportunity via BRC Job: Technical Officer/Property Inspector Location: Blaenau Gwent Salary: £34,833 Hours: 37 per week (Monday-Friday) BRC are working with a dynamic and community-focused organisation dedicated to providing quality housing solutions. We are currently seeking a highly motivated and detail-oriented individual for the role of Technical Officer. In this key position, you will be responsible for conducting thorough property inspections, ensuring compliance with safety and quality standards, and contributing to the overall maintenance and improvement of the housing portfolio. Your responsibilities will include: Conduct routine inspections of residential properties to identify any maintenance or repair needs. Ensure compliance with health and safety regulations and other relevant standards. Inspect, monitor, record and diagnose defects including damp, condensation, and mould. Carry out stock condition surveys. Document inspection findings and maintain accurate records. Collaborate with other team members such as the surveyors, contractors, and external partners to coordinate maintenance and repair activities. Provide technical expertise and support to resolve property-related issues. Contribute to the development and implementation of property maintenance strategies. Key Requirements: Previous experience in property inspections or a related field. Experience of tenant liaison. Strong knowledge of health and safety regulations. SSSTS certificate or willing to work towards Experience of using Microsoft Office including Word, Excel, and PowerPoint. Experience of the tendering process and contract administration. Experience of risk assessments relating to construction works. Experience of programming and controlling building work. Benefits: Hybrid working arrangements. Flexi Time Free Parking at the office. 33 days annual leave (including bank holidays) Training and professional development opportunities Defined contribution pension scheme up to 9% Occupational sick pay And many more Additional Information: Must have a full, clean driving licence. Equipment will be provided. Training on the system will be provided. Don't miss out on this exciting opportunity to join a dynamic team dedicated to excellence in property maintenance. Apply now and help to deliver outstanding housing solutions in Blaenau Gwent! To apply, please submit your CV outlining your relevant experience and qualifications to this site or call Emma on (phone number removed) We will be reviewing applications on an ongoing basis until the position is filled.
Job Title: Repairs Technical Officer Location: Harrow Council Hub Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary ongoing Hours of Work: 36 hours Rate: 15.39 Overview of Repairs Technical Officer Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Repairs Technical Officer to join an expanding team. The role of Repairs Technical Officer has a competitive pay rate of 15.39 per day PAYE. Other benefits include excellent training and support for career development and 21 days holiday (excluding Bank Holidays). The Main Purpose of Repairs Technical Officer: " The post holder will be responsible for supporting the delivery of the repairs service to the Council Housing stock. There are specialisms within the post to include responsive repairs, mechanical and electrical services & voids. " It is expected that each person appointed will spend most of their time on one of these specialisms but may be required to cover for colleagues as necessary. " The role will involve raising orders for repair, voids and M&E works, progress chasing of jobs, liaison with contractors and customers as well as undertaking scrutiny of repair orders against invoices submitted to ensure that appropriate levels of governance are in place and keeping accurate records of safety certificates etc. " Working closely with Contract Surveyors the post holder will strive to ensure repair standards are consistently met, costs are scrutinised, and appropriate action taken to address all concerns. About you, the successful will have: " Understanding and appreciation of the needs of older, disabled, and vulnerable individuals and households " Experience in providing technical compliance and managing surveys and reports. " Excellent written and verbal communication skills with the ability to communicate with a wide range of individuals and ability to give advice to residents from vulnerable groups. " Common sense approach to problem solving, ability to analyse, and to deliver practical or innovative solutions. " Experience of managing office systems and procedures " Ability to work accurately with numeric data and written reports. " Have the ability to work productively both individually and as part of a team whether undertaking day to day work or developing new projects and initiatives. " Have the ability to use individual initiative in the performance and organisation of both duties and workload required. About us " For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. " Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)/fpn "
Mar 15, 2024
Seasonal
Job Title: Repairs Technical Officer Location: Harrow Council Hub Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary ongoing Hours of Work: 36 hours Rate: 15.39 Overview of Repairs Technical Officer Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Repairs Technical Officer to join an expanding team. The role of Repairs Technical Officer has a competitive pay rate of 15.39 per day PAYE. Other benefits include excellent training and support for career development and 21 days holiday (excluding Bank Holidays). The Main Purpose of Repairs Technical Officer: " The post holder will be responsible for supporting the delivery of the repairs service to the Council Housing stock. There are specialisms within the post to include responsive repairs, mechanical and electrical services & voids. " It is expected that each person appointed will spend most of their time on one of these specialisms but may be required to cover for colleagues as necessary. " The role will involve raising orders for repair, voids and M&E works, progress chasing of jobs, liaison with contractors and customers as well as undertaking scrutiny of repair orders against invoices submitted to ensure that appropriate levels of governance are in place and keeping accurate records of safety certificates etc. " Working closely with Contract Surveyors the post holder will strive to ensure repair standards are consistently met, costs are scrutinised, and appropriate action taken to address all concerns. About you, the successful will have: " Understanding and appreciation of the needs of older, disabled, and vulnerable individuals and households " Experience in providing technical compliance and managing surveys and reports. " Excellent written and verbal communication skills with the ability to communicate with a wide range of individuals and ability to give advice to residents from vulnerable groups. " Common sense approach to problem solving, ability to analyse, and to deliver practical or innovative solutions. " Experience of managing office systems and procedures " Ability to work accurately with numeric data and written reports. " Have the ability to work productively both individually and as part of a team whether undertaking day to day work or developing new projects and initiatives. " Have the ability to use individual initiative in the performance and organisation of both duties and workload required. About us " For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. " Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)/fpn "