Reporting to the Regional Service Manager. However, the relationship and rapport with members of the Support Service team and end customers is crucial to assist in the aspiration of 100% customer service satisfaction.
Key Duties: * Carrying out comprehensive safety/maintenance checks of all self powered hire equipment before dispatch/when returned and completing and including all necessary documentation including test certificates and safety instructions * Ability to run diagnostic checks and undertake fault finding * Visiting customer sites, when required, to repair faulty self powered hire equipment and/or carrying out safety/operational demonstrations * Installation and dismantle of hire units and associated equipment * Quick and accurate diagnosis of fault / breakdown * Asking relevant questions to determine the precise fault / issue to complete the job first time. * Liaising with customers / manager / peers / contractors to ensure site work is completed timely and efficiently * Effective repair of hire units and its equipment which may require multi-trade skills capability - including engine repair * Completing PDA / paperwork thoroughly and accurately * Comply with and embrace the Health & Safety culture and policies * Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice. * Act in a professional manner, ensure good working relationships are maintained and promote a good image of the Company at all times. * Be aware that the Company operates a Quality Assurance system BS EN ISO 9001 and adhere to the respective procedures.
Job experience & skills requirements
Personal Characteristics * High level of drive, energy and initiative; entrepreneurial, proactive, focused, tenacious and committed, with high standards and achievement orientation * Desire to lead, influence and coach others * Good team player * Strong work ethic; self starter; results orientated * Good ability to plan and anticipate * Good communication and relationship building skills * Ability to work in an operational/functional matrix organisation * must be methodical and organised, and work to high quality standards both as part of a team, and when working individually Work Experience * Technically trained on generator/diesel or gas engines * Technical understanding of self powered hire equipment * Good health and safety awareness, preferably with some kind of H&S qualification along with a CSCS card. Manual handling and working at height training is also preferable though training can be given * basic/intermediate general construction/maintenance skills * Appreciate LEAN practices within the workplace and embrace change * Served a recognised electrical apprenticeship complete with the AM2 certificate and completed the 2382-12 requirements for electrical installations Additional Information: * Full driving license as travelling long distances is required. * May need to stay overnight occasionally * May be required to participate in an out of hours service rota * Flexibility in working hours is required as may need to start earlier and finish later than normal on occasions. * Has proven experience and ability to work effectively with internal and/or external customers