Are you a highly skilled, flexible and dynamic Housing Assistant looking to work for a reputable organisation? Adecco Housing is seeking an experienced Housing Assistant on a temporary basis to be the first point of contact for members of the public, tenants, leaseholders and contractors with a housing enquiry and will be responsible for the delivery of an informed and courteous customer advice & information service. Working within a small organisation means that you will have the unique opportunity to understand, shape and make a real difference to the organisation and the tenants. INTERVIEWS ASAP - SALARY 14.10-15.08 PAYE (Depending on Experience) (THIS IS A F/T OFFICE BASED ROLE) Duties: To deliver a high quality service within required time scales & deliver a quality advice service to tenants on a full range of housing issues. To represent the organisation at meetings with customers and ensure effective liaison with other agencies where required. To advise tenants on entitlement to Housing Benefit , and other welfare benefits including adjustments to existing benefits. To renew legal notices within the specified time. To be responsible for the letting/administration of garages , raising repair orders and reporting repairs to the Council. To ensure that an appropriate response is given to tenant's enquiries by phone or in person on all tenancy, rent and repair matters for example. To support staff in ensuring the overall appearance of the organisation is maintained. (communal areas, gardens, play areas, and lockups) To assist with viewings and sign up new tenants to their tenancy. To deal with enquiries relating to leasehold and tenancy matters, referring to Housing Officers as necessary. To carry out regular estate and block inspections with colleagues and residents to ensure internal and external communal areas are maintained to high standards and gain an appreciation of monitoring contractor performance. To assist in the production of monthly Housing Services performance indicators and other reports as required. (visitors to office, phone calls, complaints, type of enquiry) To make maximum use of IT systems. We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role. Don't miss out on this fantastic opportunity to join the team as a Housing Assistant , click 'Apply' now!
Apr 25, 2024
Full time
Are you a highly skilled, flexible and dynamic Housing Assistant looking to work for a reputable organisation? Adecco Housing is seeking an experienced Housing Assistant on a temporary basis to be the first point of contact for members of the public, tenants, leaseholders and contractors with a housing enquiry and will be responsible for the delivery of an informed and courteous customer advice & information service. Working within a small organisation means that you will have the unique opportunity to understand, shape and make a real difference to the organisation and the tenants. INTERVIEWS ASAP - SALARY 14.10-15.08 PAYE (Depending on Experience) (THIS IS A F/T OFFICE BASED ROLE) Duties: To deliver a high quality service within required time scales & deliver a quality advice service to tenants on a full range of housing issues. To represent the organisation at meetings with customers and ensure effective liaison with other agencies where required. To advise tenants on entitlement to Housing Benefit , and other welfare benefits including adjustments to existing benefits. To renew legal notices within the specified time. To be responsible for the letting/administration of garages , raising repair orders and reporting repairs to the Council. To ensure that an appropriate response is given to tenant's enquiries by phone or in person on all tenancy, rent and repair matters for example. To support staff in ensuring the overall appearance of the organisation is maintained. (communal areas, gardens, play areas, and lockups) To assist with viewings and sign up new tenants to their tenancy. To deal with enquiries relating to leasehold and tenancy matters, referring to Housing Officers as necessary. To carry out regular estate and block inspections with colleagues and residents to ensure internal and external communal areas are maintained to high standards and gain an appreciation of monitoring contractor performance. To assist in the production of monthly Housing Services performance indicators and other reports as required. (visitors to office, phone calls, complaints, type of enquiry) To make maximum use of IT systems. We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role. Don't miss out on this fantastic opportunity to join the team as a Housing Assistant , click 'Apply' now!
Security Officer - Permanent, East London (E14) Hours: 56 per week, 4 on 2 off, days and nights (7am - 7pm or 7pm - 7am) Rate: £12.73 Per hour Duties & Responsibilities Always maintain a safe environment for all people in the estate, including a constant security presence. • Meeting and greeting all residents, guests and clients around the estate. • Communicate with Concierge and assist with smooth running of the site. • Ensure any unusual behaviour recorded is followed up, calling the police if necessary. • Communicate with control regularly and ensure there is a quick response to any incident. • To include building rounds & PES patrols of the site, in the daily tasks. • Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. • Maintain a safe environment for all people in the estate at all times. • Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. • As part of the Estates Team reviewing and maintaining policies, company rules and Ballymore quality standards. • Liaise with the Operations Manager where necessary and follow all given instructions. • Provide support and shift cover for Concierge functions when necessary. • Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. • Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the Operations Manager & Security Supervisors immediately. • Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. • Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. • Ensure that all firefighting apparatus is accounted for and maintained. • Correct reporting of any cleaning or maintenance issues around the Estate. • All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the OM CCTV • Ensure compliance with Data Protection Act. • Monitor CCTV cameras pro-actively, to detect any security related incidents. • Prepare evidence/download data images for authorised bodies, such as Police and Data Controller. • Report any system faults in a timely manner. • Only permit authorised personnel into FCC/Control Room, using log in/out form. Concierge (When Covering This Role) • Meeting and Greeting all residents, guests and clients. • Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions. • Correct reporting of any incidents or complaints. • Safekeeping of keys on behalf of residents and the estate. • Recording at all times the signing in and out of keys. • Report any accidents and record in the accident book as appropriate. • Maintain confidentiality at all times concerning the residents and business of the Ballymore and Personnel. • Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary. • Ensure all relevant correspondence is forwarded without delay to the Manager s office. • Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. • Help to create a can do, will do, with pleasure culture within all aspects of the Estates Team. • Assist with extra shifts where the business needs are requested within a reasonable timeframe. Skills, Experience & Qualifications • SIA Licence (Required) • Previous experience in a similar Security position (Desirable) • Good communication skills • Patience and the ability to remain clam in stressful situations. • Thinking and reasoning skills for dealing with emergencies. • Ability to work well with others Ballymore operates as an equal opportunities employer.
Apr 25, 2024
Full time
Security Officer - Permanent, East London (E14) Hours: 56 per week, 4 on 2 off, days and nights (7am - 7pm or 7pm - 7am) Rate: £12.73 Per hour Duties & Responsibilities Always maintain a safe environment for all people in the estate, including a constant security presence. • Meeting and greeting all residents, guests and clients around the estate. • Communicate with Concierge and assist with smooth running of the site. • Ensure any unusual behaviour recorded is followed up, calling the police if necessary. • Communicate with control regularly and ensure there is a quick response to any incident. • To include building rounds & PES patrols of the site, in the daily tasks. • Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. • Maintain a safe environment for all people in the estate at all times. • Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. • As part of the Estates Team reviewing and maintaining policies, company rules and Ballymore quality standards. • Liaise with the Operations Manager where necessary and follow all given instructions. • Provide support and shift cover for Concierge functions when necessary. • Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. • Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the Operations Manager & Security Supervisors immediately. • Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. • Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. • Ensure that all firefighting apparatus is accounted for and maintained. • Correct reporting of any cleaning or maintenance issues around the Estate. • All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the OM CCTV • Ensure compliance with Data Protection Act. • Monitor CCTV cameras pro-actively, to detect any security related incidents. • Prepare evidence/download data images for authorised bodies, such as Police and Data Controller. • Report any system faults in a timely manner. • Only permit authorised personnel into FCC/Control Room, using log in/out form. Concierge (When Covering This Role) • Meeting and Greeting all residents, guests and clients. • Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions. • Correct reporting of any incidents or complaints. • Safekeeping of keys on behalf of residents and the estate. • Recording at all times the signing in and out of keys. • Report any accidents and record in the accident book as appropriate. • Maintain confidentiality at all times concerning the residents and business of the Ballymore and Personnel. • Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary. • Ensure all relevant correspondence is forwarded without delay to the Manager s office. • Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. • Help to create a can do, will do, with pleasure culture within all aspects of the Estates Team. • Assist with extra shifts where the business needs are requested within a reasonable timeframe. Skills, Experience & Qualifications • SIA Licence (Required) • Previous experience in a similar Security position (Desirable) • Good communication skills • Patience and the ability to remain clam in stressful situations. • Thinking and reasoning skills for dealing with emergencies. • Ability to work well with others Ballymore operates as an equal opportunities employer.
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
Apr 24, 2024
Seasonal
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
18 Recruitment Limited
Kingston Upon Thames, London
Our client is a leading Social Housing Contractor are looking to recruit a Resident Liaison Officer for their contract covering Kingston. The Role You will be responsible for liaising with Tenants, Supervisors/Site Managers and the clients regarding access and their planned maintenance programme of works. This will consist of kitchen & bathroom upgrades, replacement Windows & doors, electrical rewires & re-roofing Responsibilities Liaising closely with Tenants & Scheme Manager regarding access and programme of works Assisting and liaising with Site Managers, Supervisors and the Client Contacting neighbourhood housing associations and establishing working relations Visiting tenants and advising them on completion dates, colour schemes etc. Attending/chairing tenant forum meetings/open days advising tenants of works being completed Conducting surveys Pre-entry visits to introduce the company & to advise tenants on works being completed General admin - printing letters, updating files and trackers, arranging appointments etc. Qualifications & Experience Must have previous experience of working as an TLO/RLO on social housing projects. Ability to manage own workload & work to tight deadlines Ability to work under pressure Full UK Driving Licence (company vehicle is provided)
Apr 24, 2024
Full time
Our client is a leading Social Housing Contractor are looking to recruit a Resident Liaison Officer for their contract covering Kingston. The Role You will be responsible for liaising with Tenants, Supervisors/Site Managers and the clients regarding access and their planned maintenance programme of works. This will consist of kitchen & bathroom upgrades, replacement Windows & doors, electrical rewires & re-roofing Responsibilities Liaising closely with Tenants & Scheme Manager regarding access and programme of works Assisting and liaising with Site Managers, Supervisors and the Client Contacting neighbourhood housing associations and establishing working relations Visiting tenants and advising them on completion dates, colour schemes etc. Attending/chairing tenant forum meetings/open days advising tenants of works being completed Conducting surveys Pre-entry visits to introduce the company & to advise tenants on works being completed General admin - printing letters, updating files and trackers, arranging appointments etc. Qualifications & Experience Must have previous experience of working as an TLO/RLO on social housing projects. Ability to manage own workload & work to tight deadlines Ability to work under pressure Full UK Driving Licence (company vehicle is provided)
Resident Liaison Officer Maintenance Contractor Permanent contract East to West London Office is then based in Belvedere 32,000 Driving license required Will get a company Vehicle and Fuel card Previous RLO experience/similar is required The Role: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them. Responsibilities: Arranging contractor appointments Carrying out site and resident visits Attending resident meetings and being a focal point for resident contact and correspondence Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives Deal with queries as and when they come in. Experience: Excellent verbal and written communication skills Previous experience of working in a RLO role Experience of development of housing schemes within Social Housing Wide ranging experience of decanting in regeneration scenarios If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Resident Liaison Officer Maintenance Contractor Permanent contract East to West London Office is then based in Belvedere 32,000 Driving license required Will get a company Vehicle and Fuel card Previous RLO experience/similar is required
Apr 24, 2024
Full time
Resident Liaison Officer Maintenance Contractor Permanent contract East to West London Office is then based in Belvedere 32,000 Driving license required Will get a company Vehicle and Fuel card Previous RLO experience/similar is required The Role: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them. Responsibilities: Arranging contractor appointments Carrying out site and resident visits Attending resident meetings and being a focal point for resident contact and correspondence Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives Deal with queries as and when they come in. Experience: Excellent verbal and written communication skills Previous experience of working in a RLO role Experience of development of housing schemes within Social Housing Wide ranging experience of decanting in regeneration scenarios If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Resident Liaison Officer Maintenance Contractor Permanent contract East to West London Office is then based in Belvedere 32,000 Driving license required Will get a company Vehicle and Fuel card Previous RLO experience/similar is required
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Apr 23, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
A. Purkiss Building and Decorating Contractors
Portsmouth, Hampshire
SMSTS Site Manager required - Immediate start available! We are currently seeking an experienced Site Manager to lead an external project in Portsmouth focused on the maintenance and decoration of multiple blocks of 2-3 storey flats within a social housing residential environment. This project offers a continuous opportunity with over 6 months of work on the table and comes with its own resident liaison officer to handle resident issues. SMSTS Site ManagerPortsmouth, PO1 1QZ Freelance, Temporary contract with over 6 months of work available Hours: 7.30am - 5.00pm £1,100 per week on a contracting (CIS) basis Current SMSTS and First Aid certificates required Please Note: Applicants must be authorised to work in the UK A.Purkiss Buildings & Decorating Contractors Limited provide professional and high-quality construction, refurbishment and building maintenance projects. We are a family-operated company working within Hampshire for local authorities (Portsmouth, Fareham, Gosport, Eastleigh), Hampshire CC, West Sussex Council, with chartered surveyors and private clients on a variety of projects delivering high quality construction, refurbishment, & maintenance projects. We generally remain local to Portsmouth. We are currently seeking an experienced Site Manager to join our team for an external project in Portsmouth for the council. About the Role: Project Oversight: Lead repairs and decoration of multi-storey flats, ensuring efficient management. Planning and Organisation: Develop and execute project plans, including scheduling and resource coordination. Site Management: Supervise construction to ensure compliance with plans and quality standards. Resource Management: Optimise productivity by managing materials, equipment, and personnel. Quality Control: Maintain high standards through regular inspections and issue resolution. Health and Safety Compliance: Enforce safety protocols and promptly address concerns for a safe work environment. Communication and Collaboration: Act as the main contact, fostering collaboration. Problem-solving: Proactively identify and resolve issues to keep progress on track. The Ideal Candidate: We are seeking a motivated individual with proven experience in construction site management. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to solve problems effectively. Key Requirements: Current SMSTS and First Aid certificates Experience as a Site Manager in the construction industry Knowledge of construction methods, materials, and processes Strong leadership and communication skills Proficiency in project management software Understanding of health and safety regulations Benefits: Immediate start for the right candidate. Site mobile and laptop provided. Allocated parking. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Manager, Construction, Site Manager, Contract Manager, Contracts Manager, Project Manager, Construction Manager, SMSTS, Site Management Safety Training Scheme, Site Management.
Apr 17, 2024
Full time
SMSTS Site Manager required - Immediate start available! We are currently seeking an experienced Site Manager to lead an external project in Portsmouth focused on the maintenance and decoration of multiple blocks of 2-3 storey flats within a social housing residential environment. This project offers a continuous opportunity with over 6 months of work on the table and comes with its own resident liaison officer to handle resident issues. SMSTS Site ManagerPortsmouth, PO1 1QZ Freelance, Temporary contract with over 6 months of work available Hours: 7.30am - 5.00pm £1,100 per week on a contracting (CIS) basis Current SMSTS and First Aid certificates required Please Note: Applicants must be authorised to work in the UK A.Purkiss Buildings & Decorating Contractors Limited provide professional and high-quality construction, refurbishment and building maintenance projects. We are a family-operated company working within Hampshire for local authorities (Portsmouth, Fareham, Gosport, Eastleigh), Hampshire CC, West Sussex Council, with chartered surveyors and private clients on a variety of projects delivering high quality construction, refurbishment, & maintenance projects. We generally remain local to Portsmouth. We are currently seeking an experienced Site Manager to join our team for an external project in Portsmouth for the council. About the Role: Project Oversight: Lead repairs and decoration of multi-storey flats, ensuring efficient management. Planning and Organisation: Develop and execute project plans, including scheduling and resource coordination. Site Management: Supervise construction to ensure compliance with plans and quality standards. Resource Management: Optimise productivity by managing materials, equipment, and personnel. Quality Control: Maintain high standards through regular inspections and issue resolution. Health and Safety Compliance: Enforce safety protocols and promptly address concerns for a safe work environment. Communication and Collaboration: Act as the main contact, fostering collaboration. Problem-solving: Proactively identify and resolve issues to keep progress on track. The Ideal Candidate: We are seeking a motivated individual with proven experience in construction site management. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to solve problems effectively. Key Requirements: Current SMSTS and First Aid certificates Experience as a Site Manager in the construction industry Knowledge of construction methods, materials, and processes Strong leadership and communication skills Proficiency in project management software Understanding of health and safety regulations Benefits: Immediate start for the right candidate. Site mobile and laptop provided. Allocated parking. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Manager, Construction, Site Manager, Contract Manager, Contracts Manager, Project Manager, Construction Manager, SMSTS, Site Management Safety Training Scheme, Site Management.
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations Great customer skills Word and excel to intermediate level Ideally some experience working in a RLO role or public sector customer service role Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Biscester and Brize Norton so ability to travel regularly within the Oxford region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Apr 16, 2024
Full time
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations Great customer skills Word and excel to intermediate level Ideally some experience working in a RLO role or public sector customer service role Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Biscester and Brize Norton so ability to travel regularly within the Oxford region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Major Works Project Manager
3-month contract
£400 a day, Umbrella
Enfield
Overall Purpose of a Major Works Project Manager:
Capital Programme - c£30m per annum.
* To design and deliver Housing capital programme works on a borough-wide basis which delivers the Council's strategic ambitions, with particular emphasis on the delivery of improved social housing, environmental improvements, jobs, and socio-economic development.
* To support the Head of Service on project and programme management activities related to any of the projects/programmes that may be ongoing, ensuring they are managed to corporate project management standards
* To work with other Departments of the Council required to deliver the Council's Housing Capital Programme objectives and to be responsible for the Corporate profile of the Team
* To represent the Council in strategic partnerships and in the delivery of capital programmes.
Experience & Qualifications:
* A relevant minimum professional qualification e.g. Degree HNC or HND in Building or equivalent through training and experience
* Excellent project management skills, with experience of managing multiple complex contracts over a number of different locations at the same time. Highest spend in one year to be achieved will be approximately £30million.
* Must also have the required skill to manage a multi-disciplinary team of quantity surveyors, surveyors, Clerks of Work and Resident Liaison Officers, and act as contract administrators.
* Experience of delivering successful outcomes from procurement and contract administration processes
Feb 03, 2023
Contract
Major Works Project Manager
3-month contract
£400 a day, Umbrella
Enfield
Overall Purpose of a Major Works Project Manager:
Capital Programme - c£30m per annum.
* To design and deliver Housing capital programme works on a borough-wide basis which delivers the Council's strategic ambitions, with particular emphasis on the delivery of improved social housing, environmental improvements, jobs, and socio-economic development.
* To support the Head of Service on project and programme management activities related to any of the projects/programmes that may be ongoing, ensuring they are managed to corporate project management standards
* To work with other Departments of the Council required to deliver the Council's Housing Capital Programme objectives and to be responsible for the Corporate profile of the Team
* To represent the Council in strategic partnerships and in the delivery of capital programmes.
Experience & Qualifications:
* A relevant minimum professional qualification e.g. Degree HNC or HND in Building or equivalent through training and experience
* Excellent project management skills, with experience of managing multiple complex contracts over a number of different locations at the same time. Highest spend in one year to be achieved will be approximately £30million.
* Must also have the required skill to manage a multi-disciplinary team of quantity surveyors, surveyors, Clerks of Work and Resident Liaison Officers, and act as contract administrators.
* Experience of delivering successful outcomes from procurement and contract administration processes
Spencer & James are partnered with the leading Tier 1 Main Contractor in the UK providing property services and repairs & maintenance within the Social Housing Sector.
We are now seeking an customer focused Resident Liaison Officer to support residents, site teams and contractors on a significant Housing Maintenance contract in East London.
Title: Resident Liaison Officer
Location: Sites across the East London
Salary: £26,000 - £30,000 (Basic Salary), £3,800 (Car Allowance) or Company Car
Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week
Outline
We are recruiting now for a Resident Liaison Officer in East London to assist on Fire Safety, Fire Doors, Kitchens & Bathrooms contracts, to support the Contract Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on our contract within East London and other local London contracts if required.
Key Responsibilities
As a Resident Liaison Officer, you will play a vital role. For many residents you will be the first person they meet. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is our belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the site team.
Your main duties will include:
* Carrying out property condition surveys
* Establish each resident's requirement & detail the full RLO process
* Consulting resident representatives & groups
* Arranging works and surveys appointment.
* Review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
Requirements
To be a Resident Liaison Officer with our team on this project, we are looking for those who have;
Strong experience as a Liaison Officer with a housing maintenance background - it would be a bonus if this includes fire safety, fire doors, and kitchen & bathrooms project experience.
You should also have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.
Full UK Driving License
If you believe this is you role for the taking please contact Ivor @ Spencer & James Limited
Feb 03, 2023
Permanent
Spencer & James are partnered with the leading Tier 1 Main Contractor in the UK providing property services and repairs & maintenance within the Social Housing Sector.
We are now seeking an customer focused Resident Liaison Officer to support residents, site teams and contractors on a significant Housing Maintenance contract in East London.
Title: Resident Liaison Officer
Location: Sites across the East London
Salary: £26,000 - £30,000 (Basic Salary), £3,800 (Car Allowance) or Company Car
Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week
Outline
We are recruiting now for a Resident Liaison Officer in East London to assist on Fire Safety, Fire Doors, Kitchens & Bathrooms contracts, to support the Contract Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on our contract within East London and other local London contracts if required.
Key Responsibilities
As a Resident Liaison Officer, you will play a vital role. For many residents you will be the first person they meet. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is our belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the site team.
Your main duties will include:
* Carrying out property condition surveys
* Establish each resident's requirement & detail the full RLO process
* Consulting resident representatives & groups
* Arranging works and surveys appointment.
* Review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
Requirements
To be a Resident Liaison Officer with our team on this project, we are looking for those who have;
Strong experience as a Liaison Officer with a housing maintenance background - it would be a bonus if this includes fire safety, fire doors, and kitchen & bathrooms project experience.
You should also have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.
Full UK Driving License
If you believe this is you role for the taking please contact Ivor @ Spencer & James Limited
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Hounslow. The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Hounslow. The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Our client are a highly respected regionally based house builder. They're well known & highly regarded for delivering high quality family homes in desirable locations. They've been delivering such for over 60 years and deliver circa 500 homes a year across the region.
They currently have an exciting opportunity for an experienced Design Manager (from an Architecture background) to join their regional business unit, in Lancashire.
Reporting to the approachable Divisional Director, you'll be supported by a resident engineer and a Technical Coordinator.
The expectation would be for you to advise and assist the residential team in the day-to-day management and planning activities including site construction issues, land viabilities, legal, technical, sales and contract enquiries. Provision of legal and technical advice.
Responsibilities would include;
Production, Review and approval of Deed Plans and Master Deed, dimensioning of contract Deed plans
Land Registry queries
Obtain and assist in the review of Management Charges
Review of technical /legal reports/agreements and providing advice to others including Senior Management.
Liaison with Consultants, Contractors, Local Authority and Planning Officers
Preparation of contract documents
Issue drawings relevant to the role
Keep senior management team updated on house type and detail changes.
Assist with preparation of health and safety documentation
Preparation and collation of details for the discharge of planning conditions, including the submission to local authority and ultimate approval of information
Preparation of documentation and CDM for adoptions
Provide assistance to the Divisional Development Director and Divisional Land Director where necessary for land enquiries/acquisitions
Production of land appraisal designs for prospective sites when and where required
Preparation and collation of technical information for planning application submissions, together with supportive house type information, site specific details and application documentation
Preparation, collation and sourcing of information for submission of building regulations application, together with achieving its approval.
Attend site progress and set up meetings where required.
To assist in all areas of the Development Department to ensure deadlines and programmes are achieved.
Registration of new sites with NHBC and Building Control, together with individual plot registrations.
Collation of information/ relating to NHBC red conditions and liaison with NHBC contacts.
Assisting site teams with required details and assistance.
Production of site specific details as required for each development, from site layout to supportive details, including entrance statements, materials layouts, site specific working drawings and boundary details
Reviewing and checking supplier design details for incorporation into house type production, including kitchen, stairs, floor and roof designs
Reviewing and resolving design discrepancies with supplier or Company design details where discovered
Collation and issue of site specification for each development, incorporating site specific technical and sales requirements.
Sourcing of and distributing site SAP details for each development, along with PEAs and sourcing EPCs including their distribution on completion
Collation of final plot production information, including sub-contractor certificates, together with submission to local authority for final plot sign off certification.
Uploading information onto Coins Accounting system.
Diary management.
Knowledge, skills and experience required:
Good communication skills, both written and verbal.
Autocad experience essential
Good knowledge of the current building regulations and NHBC Standards. Ability to meet tight deadlines and prioritise work.
Ability to review technical reports and identify abnormal constraints which may affect proposed development.
Identify cost effective solutions and liaise with relevant statutory bodies to achieve consent/technical approval.
Provide accurate and detailed reports.
For more info or to discuss in detail, please contact Kris Convery
Sep 15, 2022
Permanent
Our client are a highly respected regionally based house builder. They're well known & highly regarded for delivering high quality family homes in desirable locations. They've been delivering such for over 60 years and deliver circa 500 homes a year across the region.
They currently have an exciting opportunity for an experienced Design Manager (from an Architecture background) to join their regional business unit, in Lancashire.
Reporting to the approachable Divisional Director, you'll be supported by a resident engineer and a Technical Coordinator.
The expectation would be for you to advise and assist the residential team in the day-to-day management and planning activities including site construction issues, land viabilities, legal, technical, sales and contract enquiries. Provision of legal and technical advice.
Responsibilities would include;
Production, Review and approval of Deed Plans and Master Deed, dimensioning of contract Deed plans
Land Registry queries
Obtain and assist in the review of Management Charges
Review of technical /legal reports/agreements and providing advice to others including Senior Management.
Liaison with Consultants, Contractors, Local Authority and Planning Officers
Preparation of contract documents
Issue drawings relevant to the role
Keep senior management team updated on house type and detail changes.
Assist with preparation of health and safety documentation
Preparation and collation of details for the discharge of planning conditions, including the submission to local authority and ultimate approval of information
Preparation of documentation and CDM for adoptions
Provide assistance to the Divisional Development Director and Divisional Land Director where necessary for land enquiries/acquisitions
Production of land appraisal designs for prospective sites when and where required
Preparation and collation of technical information for planning application submissions, together with supportive house type information, site specific details and application documentation
Preparation, collation and sourcing of information for submission of building regulations application, together with achieving its approval.
Attend site progress and set up meetings where required.
To assist in all areas of the Development Department to ensure deadlines and programmes are achieved.
Registration of new sites with NHBC and Building Control, together with individual plot registrations.
Collation of information/ relating to NHBC red conditions and liaison with NHBC contacts.
Assisting site teams with required details and assistance.
Production of site specific details as required for each development, from site layout to supportive details, including entrance statements, materials layouts, site specific working drawings and boundary details
Reviewing and checking supplier design details for incorporation into house type production, including kitchen, stairs, floor and roof designs
Reviewing and resolving design discrepancies with supplier or Company design details where discovered
Collation and issue of site specification for each development, incorporating site specific technical and sales requirements.
Sourcing of and distributing site SAP details for each development, along with PEAs and sourcing EPCs including their distribution on completion
Collation of final plot production information, including sub-contractor certificates, together with submission to local authority for final plot sign off certification.
Uploading information onto Coins Accounting system.
Diary management.
Knowledge, skills and experience required:
Good communication skills, both written and verbal.
Autocad experience essential
Good knowledge of the current building regulations and NHBC Standards. Ability to meet tight deadlines and prioritise work.
Ability to review technical reports and identify abnormal constraints which may affect proposed development.
Identify cost effective solutions and liaise with relevant statutory bodies to achieve consent/technical approval.
Provide accurate and detailed reports.
For more info or to discuss in detail, please contact Kris Convery
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Hounslow. The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Hounslow. The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Our client are a highly respected regionally based house builder. They're well known & highly regarded for delivering high quality family homes in desirable locations. They've been delivering such for over 60 years and deliver circa 500 homes a year across the region.
They currently have an exciting opportunity for an experienced Design Manager (from an Architecture background) to join their regional business unit, in Lancashire.
Reporting to the approachable Divisional Director, you'll be supported by a resident engineer and a Technical Coordinator.
The expectation would be for you to advise and assist the residential team in the day-to-day management and planning activities including site construction issues, land viabilities, legal, technical, sales and contract enquiries. Provision of legal and technical advice.
Responsibilities would include;
Production, Review and approval of Deed Plans and Master Deed, dimensioning of contract Deed plans
Land Registry queries
Obtain and assist in the review of Management Charges
Review of technical /legal reports/agreements and providing advice to others including Senior Management.
Liaison with Consultants, Contractors, Local Authority and Planning Officers
Preparation of contract documents
Issue drawings relevant to the role
Keep senior management team updated on house type and detail changes.
Assist with preparation of health and safety documentation
Preparation and collation of details for the discharge of planning conditions, including the submission to local authority and ultimate approval of information
Preparation of documentation and CDM for adoptions
Provide assistance to the Divisional Development Director and Divisional Land Director where necessary for land enquiries/acquisitions
Production of land appraisal designs for prospective sites when and where required
Preparation and collation of technical information for planning application submissions, together with supportive house type information, site specific details and application documentation
Preparation, collation and sourcing of information for submission of building regulations application, together with achieving its approval.
Attend site progress and set up meetings where required.
To assist in all areas of the Development Department to ensure deadlines and programmes are achieved.
Registration of new sites with NHBC and Building Control, together with individual plot registrations.
Collation of information/ relating to NHBC red conditions and liaison with NHBC contacts.
Assisting site teams with required details and assistance.
Production of site specific details as required for each development, from site layout to supportive details, including entrance statements, materials layouts, site specific working drawings and boundary details
Reviewing and checking supplier design details for incorporation into house type production, including kitchen, stairs, floor and roof designs
Reviewing and resolving design discrepancies with supplier or Company design details where discovered
Collation and issue of site specification for each development, incorporating site specific technical and sales requirements.
Sourcing of and distributing site SAP details for each development, along with PEAs and sourcing EPCs including their distribution on completion
Collation of final plot production information, including sub-contractor certificates, together with submission to local authority for final plot sign off certification.
Uploading information onto Coins Accounting system.
Diary management.
Knowledge, skills and experience required:
Good communication skills, both written and verbal.
Autocad experience essential
Good knowledge of the current building regulations and NHBC Standards. Ability to meet tight deadlines and prioritise work.
Ability to review technical reports and identify abnormal constraints which may affect proposed development.
Identify cost effective solutions and liaise with relevant statutory bodies to achieve consent/technical approval.
Provide accurate and detailed reports.
For more info or to discuss in detail, please contact Kris Convery
Sep 15, 2022
Permanent
Our client are a highly respected regionally based house builder. They're well known & highly regarded for delivering high quality family homes in desirable locations. They've been delivering such for over 60 years and deliver circa 500 homes a year across the region.
They currently have an exciting opportunity for an experienced Design Manager (from an Architecture background) to join their regional business unit, in Lancashire.
Reporting to the approachable Divisional Director, you'll be supported by a resident engineer and a Technical Coordinator.
The expectation would be for you to advise and assist the residential team in the day-to-day management and planning activities including site construction issues, land viabilities, legal, technical, sales and contract enquiries. Provision of legal and technical advice.
Responsibilities would include;
Production, Review and approval of Deed Plans and Master Deed, dimensioning of contract Deed plans
Land Registry queries
Obtain and assist in the review of Management Charges
Review of technical /legal reports/agreements and providing advice to others including Senior Management.
Liaison with Consultants, Contractors, Local Authority and Planning Officers
Preparation of contract documents
Issue drawings relevant to the role
Keep senior management team updated on house type and detail changes.
Assist with preparation of health and safety documentation
Preparation and collation of details for the discharge of planning conditions, including the submission to local authority and ultimate approval of information
Preparation of documentation and CDM for adoptions
Provide assistance to the Divisional Development Director and Divisional Land Director where necessary for land enquiries/acquisitions
Production of land appraisal designs for prospective sites when and where required
Preparation and collation of technical information for planning application submissions, together with supportive house type information, site specific details and application documentation
Preparation, collation and sourcing of information for submission of building regulations application, together with achieving its approval.
Attend site progress and set up meetings where required.
To assist in all areas of the Development Department to ensure deadlines and programmes are achieved.
Registration of new sites with NHBC and Building Control, together with individual plot registrations.
Collation of information/ relating to NHBC red conditions and liaison with NHBC contacts.
Assisting site teams with required details and assistance.
Production of site specific details as required for each development, from site layout to supportive details, including entrance statements, materials layouts, site specific working drawings and boundary details
Reviewing and checking supplier design details for incorporation into house type production, including kitchen, stairs, floor and roof designs
Reviewing and resolving design discrepancies with supplier or Company design details where discovered
Collation and issue of site specification for each development, incorporating site specific technical and sales requirements.
Sourcing of and distributing site SAP details for each development, along with PEAs and sourcing EPCs including their distribution on completion
Collation of final plot production information, including sub-contractor certificates, together with submission to local authority for final plot sign off certification.
Uploading information onto Coins Accounting system.
Diary management.
Knowledge, skills and experience required:
Good communication skills, both written and verbal.
Autocad experience essential
Good knowledge of the current building regulations and NHBC Standards. Ability to meet tight deadlines and prioritise work.
Ability to review technical reports and identify abnormal constraints which may affect proposed development.
Identify cost effective solutions and liaise with relevant statutory bodies to achieve consent/technical approval.
Provide accurate and detailed reports.
For more info or to discuss in detail, please contact Kris Convery
I am working with a client who is a regional Residential Contracting business who are looking to appoint an Assistant Site Manager with Resident Liaison experience, to oversee the decanting on in situ residents on a live building site in East London.
As part of your role you will be supporting the Contracts Manager and Senior Site Manager to oversee a number of sub-contractors to deliver the build programme on time and to budget.
The ideal candidate will have excellent customer facing skills and be a people person as well as calm but confident in the requirements of this role.
On offer is a basic salary of between £38,000 - £42,000 per annum plus car allowance of £4,000, 25 days annual leave, pension, healthcare and bonus scheme
Mar 23, 2022
Permanent
I am working with a client who is a regional Residential Contracting business who are looking to appoint an Assistant Site Manager with Resident Liaison experience, to oversee the decanting on in situ residents on a live building site in East London.
As part of your role you will be supporting the Contracts Manager and Senior Site Manager to oversee a number of sub-contractors to deliver the build programme on time and to budget.
The ideal candidate will have excellent customer facing skills and be a people person as well as calm but confident in the requirements of this role.
On offer is a basic salary of between £38,000 - £42,000 per annum plus car allowance of £4,000, 25 days annual leave, pension, healthcare and bonus scheme