Temporary Accommodation Procurement Manager Salary: £28.29 Per Hour. Full Time (36 hours per week) Role Purpose To manage the operation of the procurement and temporary accommodation teams, to deliver a good supply of suitable, well maintained temporary accommodation, overseeing the procurement and renewal of accommodation to fulfil this, and managing contracts with suppliers across all accommodation types rigorously, effectively and a legal, ethical and accountable manner. To have overall responsibility for the management of all forms of temporary accommodation including repairs, voids, landlord liaison, lettings, tenancy management and related areas; ensuring health and safety standards are met in all properties and that officers are trained in all aspects of health and safety, in line with all current legislation and health and safety laws and regulations. To develop and sustain effective relationships with stakeholders and property providers to ensure demand facilitates supply, by taking responsibility for budgets and related accounts, by being ruthlessly financially efficient in assisting to lead a property procurement and temporary accommodation service, by addressing the demand for accommodation, providing managerial reports, statistical data and updates as required. To deputise for the Property & Place Manager & other Managers in Housing Solutions service area. Role Duties: To be responsible for the direct line management of staff including; the recruitment, induction, and work allocation so as to ensure adequate levels of service and support are maintained at all times and facilitating and evaluation of training and development needs, operating the Council s grievance, disciplinary, appraisal, performance and sickness absence and other Corporate and Departmental procedures when required. To oversee customer focus and the highest standards of professional practice in delivering and maintaining an understanding of the customer base and its requirements to help develop and improve services, integrating good practice with the service delivery model, managing customer expectations of the service always seeking to meet or exceed those expectations and resolving customer complaints effectively. Promote a culture where diversity and inclusion are valued and harnessed to the benefit of customers and employees, by communicating effectively internally and externally with stakeholders and customers; setting out the Council s vision and always engaging with integrity; working collaboratively with partners to deliver business objectives. To deliver on all key performance and service standard indicators set for the Temporary Accommodation and Procurement service, ensuring all functions in relation to procurement and management are carried out; agreeing HoT s, service level agreements and ensuring legal processes are followed in procuring stock, lease renewals, handbacks, pay outs against the bond guarantee scheme, etc. To be responsible for managing and responding to Members enquiries and customer complaints within departmental, corporate, and legislative timescales and procedures, including written and verbal briefings and reports for senior management, Councillors, Members of Parliament, solicitors, and other statutory and non-statutory agencies. To maintain a detailed knowledge of relevant housing legislation, landlord and tenant legislation and the Housing Acts 1985, 1988, 1996 and subsequent or relevant statutes, case law and Council policy relating to the management and provision of temporary accommodation; including advising the Property & Place Manager on legislative changes impacting on the service, including property prices and economic influences. Ensure value for money and a commercial approach to service delivery, managing risk effectively whilst empowering staff to take decisions, innovate and resolve issues; supporting innovation and ideas aimed at improving performance. We offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number removed) or via email (url removed) To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number removed) or via email (url removed)
Apr 16, 2024
Contract
Temporary Accommodation Procurement Manager Salary: £28.29 Per Hour. Full Time (36 hours per week) Role Purpose To manage the operation of the procurement and temporary accommodation teams, to deliver a good supply of suitable, well maintained temporary accommodation, overseeing the procurement and renewal of accommodation to fulfil this, and managing contracts with suppliers across all accommodation types rigorously, effectively and a legal, ethical and accountable manner. To have overall responsibility for the management of all forms of temporary accommodation including repairs, voids, landlord liaison, lettings, tenancy management and related areas; ensuring health and safety standards are met in all properties and that officers are trained in all aspects of health and safety, in line with all current legislation and health and safety laws and regulations. To develop and sustain effective relationships with stakeholders and property providers to ensure demand facilitates supply, by taking responsibility for budgets and related accounts, by being ruthlessly financially efficient in assisting to lead a property procurement and temporary accommodation service, by addressing the demand for accommodation, providing managerial reports, statistical data and updates as required. To deputise for the Property & Place Manager & other Managers in Housing Solutions service area. Role Duties: To be responsible for the direct line management of staff including; the recruitment, induction, and work allocation so as to ensure adequate levels of service and support are maintained at all times and facilitating and evaluation of training and development needs, operating the Council s grievance, disciplinary, appraisal, performance and sickness absence and other Corporate and Departmental procedures when required. To oversee customer focus and the highest standards of professional practice in delivering and maintaining an understanding of the customer base and its requirements to help develop and improve services, integrating good practice with the service delivery model, managing customer expectations of the service always seeking to meet or exceed those expectations and resolving customer complaints effectively. Promote a culture where diversity and inclusion are valued and harnessed to the benefit of customers and employees, by communicating effectively internally and externally with stakeholders and customers; setting out the Council s vision and always engaging with integrity; working collaboratively with partners to deliver business objectives. To deliver on all key performance and service standard indicators set for the Temporary Accommodation and Procurement service, ensuring all functions in relation to procurement and management are carried out; agreeing HoT s, service level agreements and ensuring legal processes are followed in procuring stock, lease renewals, handbacks, pay outs against the bond guarantee scheme, etc. To be responsible for managing and responding to Members enquiries and customer complaints within departmental, corporate, and legislative timescales and procedures, including written and verbal briefings and reports for senior management, Councillors, Members of Parliament, solicitors, and other statutory and non-statutory agencies. To maintain a detailed knowledge of relevant housing legislation, landlord and tenant legislation and the Housing Acts 1985, 1988, 1996 and subsequent or relevant statutes, case law and Council policy relating to the management and provision of temporary accommodation; including advising the Property & Place Manager on legislative changes impacting on the service, including property prices and economic influences. Ensure value for money and a commercial approach to service delivery, managing risk effectively whilst empowering staff to take decisions, innovate and resolve issues; supporting innovation and ideas aimed at improving performance. We offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number removed) or via email (url removed) To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number removed) or via email (url removed)
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations Great customer skills Word and excel to intermediate level Ideally some experience working in a RLO role or public sector customer service role Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Biscester and Brize Norton so ability to travel regularly within the Oxford region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Apr 16, 2024
Full time
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations Great customer skills Word and excel to intermediate level Ideally some experience working in a RLO role or public sector customer service role Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Biscester and Brize Norton so ability to travel regularly within the Oxford region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Are you a highly skilled, flexible and dynamic Housing Assistant looking to work for a reputable organisation? Adecco Housing is seeking an experienced Housing Assistant on a temporary basis to be the first point of contact for members of the public, tenants, leaseholders and contractors with a housing enquiry and will be responsible for the delivery of an informed and courteous customer advice & information service. Working within a small organisation means that you will have the unique opportunity to understand, shape and make a real difference to the organisation and the tenants. INTERVIEWS ASAP - SALARY 14.10-15.08 PAYE (Depending on Experience) (THIS IS A F/T OFFICE BASED ROLE) Duties: To deliver a high quality service within required time scales & deliver a quality advice service to tenants on a full range of housing issues. To represent the organisation at meetings with customers and ensure effective liaison with other agencies where required. To advise tenants on entitlement to Housing Benefit , and other welfare benefits including adjustments to existing benefits. To renew legal notices within the specified time. To be responsible for the letting/administration of garages , raising repair orders and reporting repairs to the Council. To ensure that an appropriate response is given to tenant's enquiries by phone or in person on all tenancy, rent and repair matters for example. To support staff in ensuring the overall appearance of the organisation is maintained. (communal areas, gardens, play areas, and lockups) To assist with viewings and sign up new tenants to their tenancy. To deal with enquiries relating to leasehold and tenancy matters, referring to Housing Officers as necessary. To carry out regular estate and block inspections with colleagues and residents to ensure internal and external communal areas are maintained to high standards and gain an appreciation of monitoring contractor performance. To assist in the production of monthly Housing Services performance indicators and other reports as required. (visitors to office, phone calls, complaints, type of enquiry) To make maximum use of IT systems. We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role. Don't miss out on this fantastic opportunity to join the team as a Housing Assistant , click 'Apply' now!
Apr 15, 2024
Full time
Are you a highly skilled, flexible and dynamic Housing Assistant looking to work for a reputable organisation? Adecco Housing is seeking an experienced Housing Assistant on a temporary basis to be the first point of contact for members of the public, tenants, leaseholders and contractors with a housing enquiry and will be responsible for the delivery of an informed and courteous customer advice & information service. Working within a small organisation means that you will have the unique opportunity to understand, shape and make a real difference to the organisation and the tenants. INTERVIEWS ASAP - SALARY 14.10-15.08 PAYE (Depending on Experience) (THIS IS A F/T OFFICE BASED ROLE) Duties: To deliver a high quality service within required time scales & deliver a quality advice service to tenants on a full range of housing issues. To represent the organisation at meetings with customers and ensure effective liaison with other agencies where required. To advise tenants on entitlement to Housing Benefit , and other welfare benefits including adjustments to existing benefits. To renew legal notices within the specified time. To be responsible for the letting/administration of garages , raising repair orders and reporting repairs to the Council. To ensure that an appropriate response is given to tenant's enquiries by phone or in person on all tenancy, rent and repair matters for example. To support staff in ensuring the overall appearance of the organisation is maintained. (communal areas, gardens, play areas, and lockups) To assist with viewings and sign up new tenants to their tenancy. To deal with enquiries relating to leasehold and tenancy matters, referring to Housing Officers as necessary. To carry out regular estate and block inspections with colleagues and residents to ensure internal and external communal areas are maintained to high standards and gain an appreciation of monitoring contractor performance. To assist in the production of monthly Housing Services performance indicators and other reports as required. (visitors to office, phone calls, complaints, type of enquiry) To make maximum use of IT systems. We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role. Don't miss out on this fantastic opportunity to join the team as a Housing Assistant , click 'Apply' now!
Purpose of the Role A customer facing role taking responsibility for delivery of all site-based services pertaining to the management of Paddington Gardens. The Estate Manager will act as Managing Agent interface and manage the site team including concierge, security, service yard officer for this unique residential-led mixed use development. Key Responsibilities Ensure that Paddington Gardens is managed in a proactive and customer focused manner which exceeds client and occupant expectations and is ahead of benchmarked estates in terms of the services and value that it offers. Oversee and be responsible for the delivery of the property & estate management function by the Paddington Gardens Management team. Develop, implement and maintain management systems for all buildings, facilities and estate areas. Oversee conformity with the Paddington Gardens development S.106 agreements including implementation of the London Living Wage, local employment requirements and sustainability measures in all relevant contractual arrangements. Ensure compliance with the Property Management Agreement, KPIs, industry best practices and statutory obligations, and Savills Property Management Policies and Procedures. Develop and maintain good relations with all Paddington Garden stakeholders, including the Developer, Landlord, Housing Association, hotel and school any Resident Association, commercial liaison or other organisations. Manage the in-house team and outsourced service providers to ensure Concierge services, Security, Cleaning, Landscaping, Maintenance and Repairs are coordinated, adhering to required specification in O&M manuals where applicable; and in conjunction with or support from relevant Savills HR, Finance, Procurement, Technical, Sustainability or other departments as may be required. Support and contribute to occupiers (residential and commercial) communications channels as required. Understand and ensure adherence to, on behalf of the Landlord and Tenants, the obligations within the occupier (residential and commercial) lease agreements. Liaise with Westminster City Council, Police and other emergency services to ensure emergency response plans are up to date and relevant to the needs of Paddington Gardens Lead on the sustainability agenda, maintain positive dialogue with Sustainability organisations and ensure Sustainability is given a high priority in all Paddington Gardens Estate management decisions Carry out any reasonable duties as required by the Savills Residential Management team. Team To lead, manage and develop the Paddington Gardens Management team. Carry out the line management responsibilities including setting objectives, identifying training needs, performance reviews, and salary recommendations for those director reports of the Management Team. Develop the site team to ensure excellent customer focused service delivery. Set the policy for recruitment of team members and appointment of contractors, recognising s106 obligations. To ensure at all times that you and the team have the resources, support and advice needed to deliver a consistently excellent service. Finance To be responsible, with Savills UK management team and departmental leads, for all financial matters regarding the operational management of Paddington Gardens, including the oversight and input to the Service Charge budget development and Managing Agent financial obligations. Support the finance team with regard to invoicing including service charge, rents and credit control and including overview of management accounts, where appropriate in conjunction with client requirements and the Property Management Agreement. Coordinate and review the service charge budgets and reconciliation packs in conjunction with the Surveyor and ensure benchmarks against competitors and recommend budgets for approval. To oversee Arrears Reports for both property accounting and corporate accounting, ensure the accounting teams are supported in the recovery of debt and that any action taken is agreed with the Client as required. Health & Safety To have overall responsibility for Health & Safety and Environmental procedures at Paddington Gardens and ensure these policies are adhered to throughout all levels of the organisation and that every incident and accident is fully recorded, reported (including to insurers) and investigated and any remedial measures diligently attended to. Ensure all agreed Savills H&S policies and procedures are implemented and adhered to at all times; in conjunction with any client specific requirements as may be required. Establish emergency procedures and safe working practices to ensure as far as is reasonably practicable, the health and safety of all residents, occupiers, visitors, members of the public and Paddington Gardens Management's employees and service providers. Client Relationship Management To develop excellent relationships with representatives of the client(s) and their advisers, inputting upon reporting to the client(s) on all aspects of the management of the property as required through written reports and at site meetings in addition to ad-hoc communication as required. To understand the Client's objectives and create property management plans to enable Savills to support those objectives. To understand and successfully implement Savills' obligations within the Property Management Agreement, including continual identification of areas for improvement. To communicate and liaise with all residents, occupiers and in addition, to solicit feedback on the Paddington Gardens Management Team's performance through informal and formal communications to ensure an ethos of continual improvement and customer satisfaction. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Working Hours - 9am-5pm Monday- Friday Salary - £50,000 - £55,000 dependant on experience Please see our Benefits Booklet for more information.
Apr 15, 2024
Full time
Purpose of the Role A customer facing role taking responsibility for delivery of all site-based services pertaining to the management of Paddington Gardens. The Estate Manager will act as Managing Agent interface and manage the site team including concierge, security, service yard officer for this unique residential-led mixed use development. Key Responsibilities Ensure that Paddington Gardens is managed in a proactive and customer focused manner which exceeds client and occupant expectations and is ahead of benchmarked estates in terms of the services and value that it offers. Oversee and be responsible for the delivery of the property & estate management function by the Paddington Gardens Management team. Develop, implement and maintain management systems for all buildings, facilities and estate areas. Oversee conformity with the Paddington Gardens development S.106 agreements including implementation of the London Living Wage, local employment requirements and sustainability measures in all relevant contractual arrangements. Ensure compliance with the Property Management Agreement, KPIs, industry best practices and statutory obligations, and Savills Property Management Policies and Procedures. Develop and maintain good relations with all Paddington Garden stakeholders, including the Developer, Landlord, Housing Association, hotel and school any Resident Association, commercial liaison or other organisations. Manage the in-house team and outsourced service providers to ensure Concierge services, Security, Cleaning, Landscaping, Maintenance and Repairs are coordinated, adhering to required specification in O&M manuals where applicable; and in conjunction with or support from relevant Savills HR, Finance, Procurement, Technical, Sustainability or other departments as may be required. Support and contribute to occupiers (residential and commercial) communications channels as required. Understand and ensure adherence to, on behalf of the Landlord and Tenants, the obligations within the occupier (residential and commercial) lease agreements. Liaise with Westminster City Council, Police and other emergency services to ensure emergency response plans are up to date and relevant to the needs of Paddington Gardens Lead on the sustainability agenda, maintain positive dialogue with Sustainability organisations and ensure Sustainability is given a high priority in all Paddington Gardens Estate management decisions Carry out any reasonable duties as required by the Savills Residential Management team. Team To lead, manage and develop the Paddington Gardens Management team. Carry out the line management responsibilities including setting objectives, identifying training needs, performance reviews, and salary recommendations for those director reports of the Management Team. Develop the site team to ensure excellent customer focused service delivery. Set the policy for recruitment of team members and appointment of contractors, recognising s106 obligations. To ensure at all times that you and the team have the resources, support and advice needed to deliver a consistently excellent service. Finance To be responsible, with Savills UK management team and departmental leads, for all financial matters regarding the operational management of Paddington Gardens, including the oversight and input to the Service Charge budget development and Managing Agent financial obligations. Support the finance team with regard to invoicing including service charge, rents and credit control and including overview of management accounts, where appropriate in conjunction with client requirements and the Property Management Agreement. Coordinate and review the service charge budgets and reconciliation packs in conjunction with the Surveyor and ensure benchmarks against competitors and recommend budgets for approval. To oversee Arrears Reports for both property accounting and corporate accounting, ensure the accounting teams are supported in the recovery of debt and that any action taken is agreed with the Client as required. Health & Safety To have overall responsibility for Health & Safety and Environmental procedures at Paddington Gardens and ensure these policies are adhered to throughout all levels of the organisation and that every incident and accident is fully recorded, reported (including to insurers) and investigated and any remedial measures diligently attended to. Ensure all agreed Savills H&S policies and procedures are implemented and adhered to at all times; in conjunction with any client specific requirements as may be required. Establish emergency procedures and safe working practices to ensure as far as is reasonably practicable, the health and safety of all residents, occupiers, visitors, members of the public and Paddington Gardens Management's employees and service providers. Client Relationship Management To develop excellent relationships with representatives of the client(s) and their advisers, inputting upon reporting to the client(s) on all aspects of the management of the property as required through written reports and at site meetings in addition to ad-hoc communication as required. To understand the Client's objectives and create property management plans to enable Savills to support those objectives. To understand and successfully implement Savills' obligations within the Property Management Agreement, including continual identification of areas for improvement. To communicate and liaise with all residents, occupiers and in addition, to solicit feedback on the Paddington Gardens Management Team's performance through informal and formal communications to ensure an ethos of continual improvement and customer satisfaction. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Working Hours - 9am-5pm Monday- Friday Salary - £50,000 - £55,000 dependant on experience Please see our Benefits Booklet for more information.
Assets Officer / Maintenance Officer required by a Housing Association based in Belfast on a permanent basis Your new company The services of Hays have been retained by our client, a large Housing Association based in Belfast, to recruit a Property Maintenance Officer / Assets Officer on a permanent basis. Your new role You will deliver a professional, technical and customer-facing estate maintenance service, working flexibly and collaboratively with colleagues, proactively identifying areas for service improvement. The organisation is currently seeking to add to their Maintenance / Assets team in the following areas: response maintenance / planned maintenance / adaptations to and the refurbishment of existing properties. Dependent on the department that you join, your key duties will include:Responding to complaints in accordance with the Directorate's procedures.Monitoring and reporting on contractor and consultant performance. Completing pre and post, as well as void property inspections and issuing works orders.Checking and authorising invoices for work undertaken, controlling and managing costs.Monitoring and reporting on expenditure against budgeted amounts.Supervising works on site, authorising and accepting completed works.Responding to repair complaints / requests including follow-up actions to resolve the issue.Carrying out and preparing property survey reports including cost estimates.Assisting in the collation and delivery of Cyclical, Servicing, Major Repairs and Refurbishment Programmes.Inspecting and reviewing aspects of Association stock e.g. Asbestos, DDA, and Fire Risk Assessments, generating any orders for remedial work thereafter.Administering approved property adaptations for tenants with disabilities, including liaison with occupational therapists, and claiming grant from the Northern Ireland Housing Executive. What you'll need to succeed To be considered for this position, you must possess: A level five qualification (e.g., HND) or above in a related discipline such as, Estate Management, Building Surveying, Construction with 18 months' relevant experience within a construction or maintenance environment, or;If you do not possess the level of qualification outlined above, you should have a minimum of three years' relevant experience within a construction or maintenance environment as outlined above.A current full driving licence and access to a suitable form of transport.IT literacy with demonstrable experience of Microsoft Office. What you'll get in return This is a permanent position which offers the opportunity to work with a large Housing Association based in Belfast in an important role that will ensure the quality of tenant's homes.Alongside a competitive basic salary is a wider benefits package which includes a great pension, healthcare and holiday entitlement. What you need to do now Please contact Andrew McLarnon to discuss thisposition in confidence. Alternatively, please apply using the link attached toregister your interest. #
Apr 13, 2024
Full time
Assets Officer / Maintenance Officer required by a Housing Association based in Belfast on a permanent basis Your new company The services of Hays have been retained by our client, a large Housing Association based in Belfast, to recruit a Property Maintenance Officer / Assets Officer on a permanent basis. Your new role You will deliver a professional, technical and customer-facing estate maintenance service, working flexibly and collaboratively with colleagues, proactively identifying areas for service improvement. The organisation is currently seeking to add to their Maintenance / Assets team in the following areas: response maintenance / planned maintenance / adaptations to and the refurbishment of existing properties. Dependent on the department that you join, your key duties will include:Responding to complaints in accordance with the Directorate's procedures.Monitoring and reporting on contractor and consultant performance. Completing pre and post, as well as void property inspections and issuing works orders.Checking and authorising invoices for work undertaken, controlling and managing costs.Monitoring and reporting on expenditure against budgeted amounts.Supervising works on site, authorising and accepting completed works.Responding to repair complaints / requests including follow-up actions to resolve the issue.Carrying out and preparing property survey reports including cost estimates.Assisting in the collation and delivery of Cyclical, Servicing, Major Repairs and Refurbishment Programmes.Inspecting and reviewing aspects of Association stock e.g. Asbestos, DDA, and Fire Risk Assessments, generating any orders for remedial work thereafter.Administering approved property adaptations for tenants with disabilities, including liaison with occupational therapists, and claiming grant from the Northern Ireland Housing Executive. What you'll need to succeed To be considered for this position, you must possess: A level five qualification (e.g., HND) or above in a related discipline such as, Estate Management, Building Surveying, Construction with 18 months' relevant experience within a construction or maintenance environment, or;If you do not possess the level of qualification outlined above, you should have a minimum of three years' relevant experience within a construction or maintenance environment as outlined above.A current full driving licence and access to a suitable form of transport.IT literacy with demonstrable experience of Microsoft Office. What you'll get in return This is a permanent position which offers the opportunity to work with a large Housing Association based in Belfast in an important role that will ensure the quality of tenant's homes.Alongside a competitive basic salary is a wider benefits package which includes a great pension, healthcare and holiday entitlement. What you need to do now Please contact Andrew McLarnon to discuss thisposition in confidence. Alternatively, please apply using the link attached toregister your interest. #
Salary: London - £30,209 to £35,009/ East/Mid/South West - £27,509 to £31,826 per annum Job Location: Flexible - More London Place, Corsica Street, Birmingham, Norwich Hours: 36 per week Contract Type: Fixed Term Contract/Secondment until September 2024 We have a fantastic opportunity for a Service Delivery Support Officer t o support the operational delivery team for mechanical and electrical services. You'll have the flexibility to work between the office and home in line with business needs. Some of the main duties include: As defined by the Service Delivery Support Manager, support to the operational delivery team for Mechanical and Electrical Services. Assist in making sure all processes related to Customer Relationship and Property Management Systems are completed in line with expectations and in liaison with the delivery team as required. Monitor, action and filter M&E related responsive repair enquiries from residents and staff as required, ensuring that they are appropriately followed up. As defined by the Service Delivery Support Manager, assist in the collation and maintenance of documents for satisfying the clients responsibility under the Construction (Design and Management) Regulations 2015 Provide support for key operational meetings with timely and accurate minutes produced. Observe and work within the Group's health and safety management system, and all relevant good practice guides and legislation. What we're looking for: Knowledge of the systems required to deliver service support including Customer Experience Management and Property Databases to ensure crucial information can be located and actioned efficiently. Good administrative skills (i.e. Data management, archiving, attention to detail and Microsoft Office Experience) to ensure you can maintain a high standard of work while working within a fast-paced environment and dealing with potentially heavy volumes. Good communications skills, both oral and written, as you will be expected to engage with colleagues, management and tenants on a variety of topics. Logical, structured approach to problem solving as the role does present an array of challenges. Excellent customer service skills. If this looks like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Friday 19th April 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role. Candidates will be expected to work from the office occasionally.
Apr 13, 2024
Full time
Salary: London - £30,209 to £35,009/ East/Mid/South West - £27,509 to £31,826 per annum Job Location: Flexible - More London Place, Corsica Street, Birmingham, Norwich Hours: 36 per week Contract Type: Fixed Term Contract/Secondment until September 2024 We have a fantastic opportunity for a Service Delivery Support Officer t o support the operational delivery team for mechanical and electrical services. You'll have the flexibility to work between the office and home in line with business needs. Some of the main duties include: As defined by the Service Delivery Support Manager, support to the operational delivery team for Mechanical and Electrical Services. Assist in making sure all processes related to Customer Relationship and Property Management Systems are completed in line with expectations and in liaison with the delivery team as required. Monitor, action and filter M&E related responsive repair enquiries from residents and staff as required, ensuring that they are appropriately followed up. As defined by the Service Delivery Support Manager, assist in the collation and maintenance of documents for satisfying the clients responsibility under the Construction (Design and Management) Regulations 2015 Provide support for key operational meetings with timely and accurate minutes produced. Observe and work within the Group's health and safety management system, and all relevant good practice guides and legislation. What we're looking for: Knowledge of the systems required to deliver service support including Customer Experience Management and Property Databases to ensure crucial information can be located and actioned efficiently. Good administrative skills (i.e. Data management, archiving, attention to detail and Microsoft Office Experience) to ensure you can maintain a high standard of work while working within a fast-paced environment and dealing with potentially heavy volumes. Good communications skills, both oral and written, as you will be expected to engage with colleagues, management and tenants on a variety of topics. Logical, structured approach to problem solving as the role does present an array of challenges. Excellent customer service skills. If this looks like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Friday 19th April 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role. Candidates will be expected to work from the office occasionally.
Job Title: Housing Management Officer Location: Darlington Salary / Pay Rate: 15.44 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking a Housing Management Officer to carry out housing management duties in a specific area of the town, in close liaison and partnership with tenants, residents, members, other sections and departments and voluntary and statutory organisations to promote and develop inclusive and sustainable areas. Your main duties will vary some of which will include; Tenancy Matters - Involving a wide variety of individual tasks associated with enforcement of housing policy, for instance alterations, social problems, tenancy support, neighbour nuisances. Liaison - Working closely with other sections, departments and outside agencies to provide a holistic approach to housing management issues. Housing Maintenance - Visiting and inspecting properties and the general area resulting from tenant enquiries and estate inspections - scheduling all work required and ordering via the computer, to ensure best quality/price is achieved. Void Properties - Carrying out void property inspections and prepare schedule of repair/decoration, arrange and undertake accompanied views, completing all tenancy documentation and computer records to ensure that properties are let as efficiently and expeditiously as possible. Rent Control - Monitoring individual cases, provide advice, liaising closely with Housing Benefits, Legal Services and taking appropriate recovery action, culminating in eviction where necessary. Housing Applications - Interview applicants, input, visiting and completing computer reports, liaising closely with partner organisations as appropriate, identify suitable applicants and offer property to ensure effective use of the property. The Candidate Approximately two years previous experience of working in a housing environment or related field Approximately two years' experience of property inspections, including identifying appropriate repair and maintenance needs Ability to work alone in sometimes difficult environmental situations with clients who have challenging behaviour. Experience of account monitoring Awareness of Welfare Benefits Awareness of the political agenda for Social Housing How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Apr 11, 2024
Seasonal
Job Title: Housing Management Officer Location: Darlington Salary / Pay Rate: 15.44 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking a Housing Management Officer to carry out housing management duties in a specific area of the town, in close liaison and partnership with tenants, residents, members, other sections and departments and voluntary and statutory organisations to promote and develop inclusive and sustainable areas. Your main duties will vary some of which will include; Tenancy Matters - Involving a wide variety of individual tasks associated with enforcement of housing policy, for instance alterations, social problems, tenancy support, neighbour nuisances. Liaison - Working closely with other sections, departments and outside agencies to provide a holistic approach to housing management issues. Housing Maintenance - Visiting and inspecting properties and the general area resulting from tenant enquiries and estate inspections - scheduling all work required and ordering via the computer, to ensure best quality/price is achieved. Void Properties - Carrying out void property inspections and prepare schedule of repair/decoration, arrange and undertake accompanied views, completing all tenancy documentation and computer records to ensure that properties are let as efficiently and expeditiously as possible. Rent Control - Monitoring individual cases, provide advice, liaising closely with Housing Benefits, Legal Services and taking appropriate recovery action, culminating in eviction where necessary. Housing Applications - Interview applicants, input, visiting and completing computer reports, liaising closely with partner organisations as appropriate, identify suitable applicants and offer property to ensure effective use of the property. The Candidate Approximately two years previous experience of working in a housing environment or related field Approximately two years' experience of property inspections, including identifying appropriate repair and maintenance needs Ability to work alone in sometimes difficult environmental situations with clients who have challenging behaviour. Experience of account monitoring Awareness of Welfare Benefits Awareness of the political agenda for Social Housing How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
We are currently recruiting for two Neighbourhood Caretakers to work in the Bromford Area. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Apr 08, 2024
Seasonal
We are currently recruiting for two Neighbourhood Caretakers to work in the Bromford Area. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Tenancy Enforcement Officer Woolwich I am recruiting for a local authority who is looking for someone to provide a comprehensive, high quality, customer focused range of front- line services to residents. Key Responsibilities The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation. To undertake liaison with other agencies and RSLs' in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases. Provide a pro-active approach to dealing with all forms of nuisance and anti social behaviour and will be responsible for taking robust enforcement action against breaches of tenancy conditions.
Apr 02, 2024
Contract
Tenancy Enforcement Officer Woolwich I am recruiting for a local authority who is looking for someone to provide a comprehensive, high quality, customer focused range of front- line services to residents. Key Responsibilities The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation. To undertake liaison with other agencies and RSLs' in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases. Provide a pro-active approach to dealing with all forms of nuisance and anti social behaviour and will be responsible for taking robust enforcement action against breaches of tenancy conditions.
Are you an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation? The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. They are looking for someone who must have a clean UK driving license and access to their own vehicle. Duties Include: Providing comprehensive management and support service for homeless households placed in privately leased and hostel type accommodation under Part VII of the Housing Act 1996. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Keep your details on your application and I'll be in touch!
Mar 28, 2024
Full time
Are you an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation? The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. They are looking for someone who must have a clean UK driving license and access to their own vehicle. Duties Include: Providing comprehensive management and support service for homeless households placed in privately leased and hostel type accommodation under Part VII of the Housing Act 1996. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Keep your details on your application and I'll be in touch!
TSR Recruitment Limited
Nottingham, Nottinghamshire
TS Recruitment are working with a leading Housing Maintenance / Property Services Contractor who are recruiting an RLO / TLO based in Nottingham for a kitchen and bathroom installation contract. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This is a permanent, full time opportunity, Monday to Friday.
Mar 26, 2024
Full time
TS Recruitment are working with a leading Housing Maintenance / Property Services Contractor who are recruiting an RLO / TLO based in Nottingham for a kitchen and bathroom installation contract. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This is a permanent, full time opportunity, Monday to Friday.
Role Purpose The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders Responsibilities Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Deliver key housing management services to a high standard, ensuring that activities are delivered on time Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Requirements An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords Experience working in a housing association or council in the required field of work Experience of managing complex casework and following through successfully Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment. Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. Contract Initial 12 month contract with the opportunity to extend Monday to Friday 9am to 5pm (IN OFFICE) PAYE via Umbrella If you are interested in this position AND meet the requirements, APPLY NOW!
Mar 26, 2024
Seasonal
Role Purpose The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders Responsibilities Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Deliver key housing management services to a high standard, ensuring that activities are delivered on time Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Requirements An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords Experience working in a housing association or council in the required field of work Experience of managing complex casework and following through successfully Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment. Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. Contract Initial 12 month contract with the opportunity to extend Monday to Friday 9am to 5pm (IN OFFICE) PAYE via Umbrella If you are interested in this position AND meet the requirements, APPLY NOW!
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
Mar 21, 2024
Seasonal
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
Our client, a prominent LA based in South London have a new opportunity for a AST Housing Officer on a 1 year FTC paying 151 per day PAYE / 190 per day Umbrella rate. Main Purpose of Role The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Liveability Team deliver the Vulnerable Residents Offer. To lead on the liaison with homes on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council's reputation and landlord/tenant relationship Key Unit Accountabilities Service delivery Deliver key housing management services to a high standard, ensuring that activities are delivered on time To maintain a presence on the estate for a minimum of 21 hours per week, becoming a mainstay of the community and a reassuring presence for residents Hold partner agencies to account, for example Serco & Pinnacle, by proactive monitoring and reporting of non-compliance with their service level agreements Lead on investigations and written responses when member enquiries come in from ward councillors Support Public Health and the company with engagement activities on the estates, including some occasional evening and weekend work, dealing with all housing casework to enable master-planning work to carry on unhindered without distractions Identify instances where mitigation panels are required and coordinate the meeting, ensuring the resident(s) involved are able to participate fully Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications Respond to complaints, members' enquiries and problems of service delivery which are within the post holder's responsibility and make suggestions for improving service delivery Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements Ensure the delivery of all services comply with relevant legislation and regulation. Investigate and manage abandoned properties Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Investigate and process tenancy changes e.g. succession, assignment, mutual exchange Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety To monitor contracts providing estates services To produce Estate Plans and work with other service areas to deliver these To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy To investigate and manage other key breaches of tenancy e.g sub-letting To provide reports i.e. on management transfers or case work and actions To work effectively with partner agencies Identify the need for and promote tenant participation and community development initiatives Organise and attend community meetings, forums and events including evenings and occasionally at weekends Performance management Contribute to the successful delivery of all KPIs within the Liveability Team remit Be aware of company's overall aims of objectives Please note, there is no opportunity for hybrid working, work is expected to be delivered on site and in the office.
Mar 21, 2024
Contract
Our client, a prominent LA based in South London have a new opportunity for a AST Housing Officer on a 1 year FTC paying 151 per day PAYE / 190 per day Umbrella rate. Main Purpose of Role The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Liveability Team deliver the Vulnerable Residents Offer. To lead on the liaison with homes on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council's reputation and landlord/tenant relationship Key Unit Accountabilities Service delivery Deliver key housing management services to a high standard, ensuring that activities are delivered on time To maintain a presence on the estate for a minimum of 21 hours per week, becoming a mainstay of the community and a reassuring presence for residents Hold partner agencies to account, for example Serco & Pinnacle, by proactive monitoring and reporting of non-compliance with their service level agreements Lead on investigations and written responses when member enquiries come in from ward councillors Support Public Health and the company with engagement activities on the estates, including some occasional evening and weekend work, dealing with all housing casework to enable master-planning work to carry on unhindered without distractions Identify instances where mitigation panels are required and coordinate the meeting, ensuring the resident(s) involved are able to participate fully Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications Respond to complaints, members' enquiries and problems of service delivery which are within the post holder's responsibility and make suggestions for improving service delivery Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements Ensure the delivery of all services comply with relevant legislation and regulation. Investigate and manage abandoned properties Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Investigate and process tenancy changes e.g. succession, assignment, mutual exchange Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety To monitor contracts providing estates services To produce Estate Plans and work with other service areas to deliver these To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy To investigate and manage other key breaches of tenancy e.g sub-letting To provide reports i.e. on management transfers or case work and actions To work effectively with partner agencies Identify the need for and promote tenant participation and community development initiatives Organise and attend community meetings, forums and events including evenings and occasionally at weekends Performance management Contribute to the successful delivery of all KPIs within the Liveability Team remit Be aware of company's overall aims of objectives Please note, there is no opportunity for hybrid working, work is expected to be delivered on site and in the office.
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Position: Site Manager
Type of Work: Social Housing Refurbishment - Reroofing works
Job Type: Permanent
Location: Initially Skipton, but sites across West Yorkshire & Lancashire area
Salary: £32k
My client are a well-established, reputable Social Housing Contractor who specialise in planned maintenance and repairs to Housing Stock across West Yorkshire, Lancashire and Greater Manchester areas. They specialise within re-roofing works but also undertake other aspects of planned maintenance including windows & doors and kitchens & bathrooms etc.
As a result of an increase in work, they are looking to recruit a Site Manager to manage a re-roofing scheme. The initial site is in Skipton, with future sites being in West Yorkshire & Lancashire areas.
As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be:
Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget
Monitoring health and safety on site
Attending progress meetings, client meetings
Liaising with tenants and resolving any issues that may arise
The successful candidate MUST have a proven track record of working as a Site Manager within the Social Housing sector, ideally with experience managing re-roofing schemes.
Alternatively, the position would suit someone with a roofing trade background who has management experience in the construction industry.
You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness.
In addition, you must hold a CSCS card, SMSTS and valid First Aid. Scaffold Inspection or Working at Heights is ideal but not essential.
If you are interested in the position and would like to apply, please send your CV to Stephanie at Fawkes and Reece by following the link below
Feb 03, 2023
Permanent
Position: Site Manager
Type of Work: Social Housing Refurbishment - Reroofing works
Job Type: Permanent
Location: Initially Skipton, but sites across West Yorkshire & Lancashire area
Salary: £32k
My client are a well-established, reputable Social Housing Contractor who specialise in planned maintenance and repairs to Housing Stock across West Yorkshire, Lancashire and Greater Manchester areas. They specialise within re-roofing works but also undertake other aspects of planned maintenance including windows & doors and kitchens & bathrooms etc.
As a result of an increase in work, they are looking to recruit a Site Manager to manage a re-roofing scheme. The initial site is in Skipton, with future sites being in West Yorkshire & Lancashire areas.
As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be:
Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget
Monitoring health and safety on site
Attending progress meetings, client meetings
Liaising with tenants and resolving any issues that may arise
The successful candidate MUST have a proven track record of working as a Site Manager within the Social Housing sector, ideally with experience managing re-roofing schemes.
Alternatively, the position would suit someone with a roofing trade background who has management experience in the construction industry.
You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness.
In addition, you must hold a CSCS card, SMSTS and valid First Aid. Scaffold Inspection or Working at Heights is ideal but not essential.
If you are interested in the position and would like to apply, please send your CV to Stephanie at Fawkes and Reece by following the link below
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies