Executive Sales Manager (Estate Agency) Swindon Basic £27k - £43k, OTE £79k This extremely successful estate agency, with a highly effective network set of offices are looking for a Executive Sales Manager who is tenacious, driven and committed for their successful office in Swindon. Experience with property valuations is essential; as our client is looking for a keen lister with proven track record of 'instruction to market , and team management success! The successful candidate will be proactive in their approach to business and offer the highest levels of customer service. The Purpose of the job role: To create the largest active on market share of any agent in the area To maximize branch profit Exceed the branch s budgeted income levels for residential income, lettings income and all 3rd party income lines Exceed personal budgets and targets Hit bonus scheme targets on quarterly basis The Key Accountabilities for this role: Branch performance and contribution Performance against key activity targets including referrals Business creation in all key areas Personal Client Visit generation Property register management Client Visit to instruction conversion personally and for the branch Brand guidance adherence Potential log & Opportunity log standards Client Standards Branch Pre-Client Visit database development Branch phone call activity levels - dashboard Sales and Lettings core priorities Staff Development Third Party income generation Package & Benefits Salary: Basic £27k - £43k, OTE £79K Monday to Friday 8:45am to 6:00pm Alternative Saturdays 10:00am to 3:00pm Licence/Certification: Vehicle owner with Driving Licence (required) Work remotely: No Contact Details: If you are interested in this role please contact Helen at Rayner Personnel on (phone number removed) / (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Mar 27, 2024
Full time
Executive Sales Manager (Estate Agency) Swindon Basic £27k - £43k, OTE £79k This extremely successful estate agency, with a highly effective network set of offices are looking for a Executive Sales Manager who is tenacious, driven and committed for their successful office in Swindon. Experience with property valuations is essential; as our client is looking for a keen lister with proven track record of 'instruction to market , and team management success! The successful candidate will be proactive in their approach to business and offer the highest levels of customer service. The Purpose of the job role: To create the largest active on market share of any agent in the area To maximize branch profit Exceed the branch s budgeted income levels for residential income, lettings income and all 3rd party income lines Exceed personal budgets and targets Hit bonus scheme targets on quarterly basis The Key Accountabilities for this role: Branch performance and contribution Performance against key activity targets including referrals Business creation in all key areas Personal Client Visit generation Property register management Client Visit to instruction conversion personally and for the branch Brand guidance adherence Potential log & Opportunity log standards Client Standards Branch Pre-Client Visit database development Branch phone call activity levels - dashboard Sales and Lettings core priorities Staff Development Third Party income generation Package & Benefits Salary: Basic £27k - £43k, OTE £79K Monday to Friday 8:45am to 6:00pm Alternative Saturdays 10:00am to 3:00pm Licence/Certification: Vehicle owner with Driving Licence (required) Work remotely: No Contact Details: If you are interested in this role please contact Helen at Rayner Personnel on (phone number removed) / (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Metropolitan Thames Valley
Nottingham, Nottinghamshire
Senior Housing with Support Manager Nottingham 32,690 About Us: Metropolitan Thames Valley Housing is dedicated to the vision that "everyone has a home and the opportunity to live well." We work collaboratively to create sustainable and vibrant neighbourhoods, providing homes for over 120,000 residents. Join us in achieving People Powered Living! Overall responsibility The Area Manager for Later Living Services is responsible for up to 800 geographically dispersed units of accommodation split between Category 1 age designated accommodation, Category 2 sheltered accommodation and leaseholder/shared ownership accommodation. Properties may be centred around community provision, in blocks or dispersed. The post holder will recruit, train, lead, manage and support a team of site-based colleagues and will be responsible for all aspects of operational activity to include: Improving key performance around quality assurance, occupancy, debt, ASB management, customer engagement, complaint handling, safeguarding and compliance (list not exhaustive). Contribution to and delivery of the later living strategic plan at a local level and drive a continuous improvement culture whilst maintaining a focus on colleague competency and wellbeing. Raising customer voice and encouraging input to help shape services at a local level and building relationships with key stakeholders to support that delivery Making sure local service delivery is compliant with all regulatory, statutory, and internal governance/policy requirements. Colleague Management Customer Care Develop and maintain local multi-agency links for the benefit of customers and MTVH and use these to deliver efficient, co-ordinated services to customers. Understand the frameworks in place to support customers at risk and use these effectively. Work in partnership with all areas of the business and external providers to provide appropriate support for vulnerable customers. Manage complaints effectively, using strong customer and communication skills to resolve complaints at the first stage. Develop and maintain local relationships with key local stakeholders, and respond to enquiries from MPs, Councillors and other stakeholders relating to local issues. Feedback and engagement with customers on areas such as changes to Service Charges, Planned Works, Service Delivery? own the patch! To participate in any response to an emergency situation. Estate Services Be the lead for tenant and resident associations and any other estate or block resident forum, coordinating the input and performance of other internal and external performance areas to deliver a satisfactory outcome for residents and MTVH. Represent MTVH at local meetings and events with customers and stakeholders, and act as the public face of MTVH in the local area, and support the work of the Regional Panel. Take the lead on managing the local environment, working with customers, contractors and stakeholders to ensure that the environment meets service standards and customer expectations. Accountable for regular estate inspections and regular monitoring of service contracts including cleaning and grounds maintenance, acting to drive up standards of our partner contractors. Building productive and positive relationships with the accountable people for the contract management in different areas of the business. Report and monitor communal repairs reported during an estate inspection, escalating as necessary. Manage parking issues Conduct non-technical, health and safety checks on a regular basis and report any failures through the designated system, ensuring that remedial works are subsequently carried out Tenancy Management Manage complex tenancy and lease related issues, including succession, mutual exchange, assignment of tenancies. Deal with service charge queries as required having a good local knowledge of the delivery of services and costs Tenancy Enforcement Take the lead on managing ASB cases in your assigned area, drawing in the support of the specialist Tenancy Enforcement team where needed. Deliver a robust approach to tenancy and estate management, including a clear and decisive approach to tackling fraud and subletting. Work with the central income team to manage arrears up to a defined limit including resident visits, referral to money advice and pre court action. Ensure tenants and leaseholders comply with the terms of their tenancy and lease agreements, undertaking investigations for allegations of anti-social behaviour, and undertaking tenancy and lease enforcement through formal warnings and the legal systems where necessary, including preparing cases for presentation to court. Lettings Management Support colleagues managed to conduct viewings of empty properties with new customers and complete new tenancy sign ups. Make sure pre tenancy termination and mutual exchange visits for all properties in the area take place as required, referring to the Property Directorate where appropriate. Ensuing settling in visits to ensure the well-being of new customers and refer to internal support agencies take place. Liaise with internal teams to promote the efficient management of empty properties. Budget Management Recruitment, management, and professional development of Housing with Support Managers and ensuring resources are effectively deployed within their area of responsibility Accountable for the Sheltered Housing Service reporting on and meeting internal and external KPI?s Working with business development to bring on line new initiatives to improve the offer to our customers, colleagues and commissioners. Manage relationships with customers, internal departments, managing agents, lease tenants, leaseholders and organisations providing support under an agreement with Metropolitan and follow up actions where required. Lead services by example, adhering to business standards, policies, processes, and procedures. Embed a positive safeguarding culture across their specified locality and manage complaints and incidents across their specified locality ensuring that policy and process have been followed. Contribute to the management of the service income and expenditure budgets effectively, to meet contract and business requirements, maintaining excellent standards of service delivery. Personal Competencies: Flexibility to meet the needs of the customers. Ability to remain assertive yet respond sympathetically and with understanding to customers in relation to often highly personal and distressing matters The ability to self-direct, manage and prioritise workload. Ability to lone work in the community and as part of a team. Skills/Knowledge/Experience: A competent manager and task supervisor who has the ability to inspire teams to achieve the very best through instilling a performance supportive culture An affinity with the work of the care & support sector with a proven ability of meeting the needs of older people living independently within a community setting. An excellent communicator to your customer audience, presenting care and support issues in a user friendly manner. financial acumen to manage budgets Good written and verbal communication skills. Ideally have experience of working at a ?Supervisory/Management? level in an organization specifically with regards to people management. Awareness of Adult safeguarding and Child protection procedures and responsibilities. Basic IT Literacy General Responsibilities: To understand and comply with MTVH?s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization. Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity. Play an active role in contributing to effective cross team working and provide cover for colleagues as required. To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy. To comply with MTVH?s Health and Safety policies, procedures and processes and to promote health and safety compliance for all. To act at all times within MTVH?s policies, procedures and code of conduct and uphold MTVH?s commitment to Equality and Diversity This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. You may be required to perform any reasonable tasks comparable with the level of responsibility at the request of your manager. MTVH reserves the right to alter the content of this job profile to reflect changes to the organisation or the services it provides. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year . click apply for full job details
Mar 27, 2024
Contract
Senior Housing with Support Manager Nottingham 32,690 About Us: Metropolitan Thames Valley Housing is dedicated to the vision that "everyone has a home and the opportunity to live well." We work collaboratively to create sustainable and vibrant neighbourhoods, providing homes for over 120,000 residents. Join us in achieving People Powered Living! Overall responsibility The Area Manager for Later Living Services is responsible for up to 800 geographically dispersed units of accommodation split between Category 1 age designated accommodation, Category 2 sheltered accommodation and leaseholder/shared ownership accommodation. Properties may be centred around community provision, in blocks or dispersed. The post holder will recruit, train, lead, manage and support a team of site-based colleagues and will be responsible for all aspects of operational activity to include: Improving key performance around quality assurance, occupancy, debt, ASB management, customer engagement, complaint handling, safeguarding and compliance (list not exhaustive). Contribution to and delivery of the later living strategic plan at a local level and drive a continuous improvement culture whilst maintaining a focus on colleague competency and wellbeing. Raising customer voice and encouraging input to help shape services at a local level and building relationships with key stakeholders to support that delivery Making sure local service delivery is compliant with all regulatory, statutory, and internal governance/policy requirements. Colleague Management Customer Care Develop and maintain local multi-agency links for the benefit of customers and MTVH and use these to deliver efficient, co-ordinated services to customers. Understand the frameworks in place to support customers at risk and use these effectively. Work in partnership with all areas of the business and external providers to provide appropriate support for vulnerable customers. Manage complaints effectively, using strong customer and communication skills to resolve complaints at the first stage. Develop and maintain local relationships with key local stakeholders, and respond to enquiries from MPs, Councillors and other stakeholders relating to local issues. Feedback and engagement with customers on areas such as changes to Service Charges, Planned Works, Service Delivery? own the patch! To participate in any response to an emergency situation. Estate Services Be the lead for tenant and resident associations and any other estate or block resident forum, coordinating the input and performance of other internal and external performance areas to deliver a satisfactory outcome for residents and MTVH. Represent MTVH at local meetings and events with customers and stakeholders, and act as the public face of MTVH in the local area, and support the work of the Regional Panel. Take the lead on managing the local environment, working with customers, contractors and stakeholders to ensure that the environment meets service standards and customer expectations. Accountable for regular estate inspections and regular monitoring of service contracts including cleaning and grounds maintenance, acting to drive up standards of our partner contractors. Building productive and positive relationships with the accountable people for the contract management in different areas of the business. Report and monitor communal repairs reported during an estate inspection, escalating as necessary. Manage parking issues Conduct non-technical, health and safety checks on a regular basis and report any failures through the designated system, ensuring that remedial works are subsequently carried out Tenancy Management Manage complex tenancy and lease related issues, including succession, mutual exchange, assignment of tenancies. Deal with service charge queries as required having a good local knowledge of the delivery of services and costs Tenancy Enforcement Take the lead on managing ASB cases in your assigned area, drawing in the support of the specialist Tenancy Enforcement team where needed. Deliver a robust approach to tenancy and estate management, including a clear and decisive approach to tackling fraud and subletting. Work with the central income team to manage arrears up to a defined limit including resident visits, referral to money advice and pre court action. Ensure tenants and leaseholders comply with the terms of their tenancy and lease agreements, undertaking investigations for allegations of anti-social behaviour, and undertaking tenancy and lease enforcement through formal warnings and the legal systems where necessary, including preparing cases for presentation to court. Lettings Management Support colleagues managed to conduct viewings of empty properties with new customers and complete new tenancy sign ups. Make sure pre tenancy termination and mutual exchange visits for all properties in the area take place as required, referring to the Property Directorate where appropriate. Ensuing settling in visits to ensure the well-being of new customers and refer to internal support agencies take place. Liaise with internal teams to promote the efficient management of empty properties. Budget Management Recruitment, management, and professional development of Housing with Support Managers and ensuring resources are effectively deployed within their area of responsibility Accountable for the Sheltered Housing Service reporting on and meeting internal and external KPI?s Working with business development to bring on line new initiatives to improve the offer to our customers, colleagues and commissioners. Manage relationships with customers, internal departments, managing agents, lease tenants, leaseholders and organisations providing support under an agreement with Metropolitan and follow up actions where required. Lead services by example, adhering to business standards, policies, processes, and procedures. Embed a positive safeguarding culture across their specified locality and manage complaints and incidents across their specified locality ensuring that policy and process have been followed. Contribute to the management of the service income and expenditure budgets effectively, to meet contract and business requirements, maintaining excellent standards of service delivery. Personal Competencies: Flexibility to meet the needs of the customers. Ability to remain assertive yet respond sympathetically and with understanding to customers in relation to often highly personal and distressing matters The ability to self-direct, manage and prioritise workload. Ability to lone work in the community and as part of a team. Skills/Knowledge/Experience: A competent manager and task supervisor who has the ability to inspire teams to achieve the very best through instilling a performance supportive culture An affinity with the work of the care & support sector with a proven ability of meeting the needs of older people living independently within a community setting. An excellent communicator to your customer audience, presenting care and support issues in a user friendly manner. financial acumen to manage budgets Good written and verbal communication skills. Ideally have experience of working at a ?Supervisory/Management? level in an organization specifically with regards to people management. Awareness of Adult safeguarding and Child protection procedures and responsibilities. Basic IT Literacy General Responsibilities: To understand and comply with MTVH?s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization. Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity. Play an active role in contributing to effective cross team working and provide cover for colleagues as required. To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy. To comply with MTVH?s Health and Safety policies, procedures and processes and to promote health and safety compliance for all. To act at all times within MTVH?s policies, procedures and code of conduct and uphold MTVH?s commitment to Equality and Diversity This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. You may be required to perform any reasonable tasks comparable with the level of responsibility at the request of your manager. MTVH reserves the right to alter the content of this job profile to reflect changes to the organisation or the services it provides. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year . click apply for full job details
Randstad Construction & Property
Livingston, West Lothian
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to 26,000 depending on experience) Employment type: Full-time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle Email: Phone: (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 22, 2024
Full time
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to 26,000 depending on experience) Employment type: Full-time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle Email: Phone: (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title : Project Surveyor (North) Contract Type : Permanent Salary : £ 37,127.71 (£40,931.34 is achieved after 12 months successful performance in the role) Working Hours : Full Time 35 hours per week Working Pattern : Monday - Friday Location : Hybrid, Manchester Our Client has a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and they need the best people on board to help. Working with them you'll enjoy: Competitive pay & generous pension. 28 days holidays plus bank holidays. Flexible working options available. Investment in your learning, personal development and technology. A wide range of benefits. The difference you will make as a Project Surveyor: In this role you will support Planned Works team to ensure all maintenance, servicing and repair, including Home Ownership), Care and Support and the Retirement Living Programme (RLIP), are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Disrepair Team in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you They are looking for someone with extensive experience in the building industry, ideally working within a customer focused housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Role profile Role requires you to: Accountabilities or "What You Have to Do" Develop the programme of works for all planned maintenance, servicing, repair work for a designated number of residential properties, supporting the Contracts Manager to identify the external contractors required to effectively complete required projects. Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Manage project delivery for planned investment works, cyclical maintenance work for Group residential properties, acting as project surveyor to ensure quality and compliance standards and customer expectations are met, including on-site inspections during the progress of the works. Undertake pre and post contract validation surveys and ensure relevant details are accurately recorded, and maintenance records kept up to date. Undertake Disrepair & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structurally, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Undertake contract management in accordance with the appropriate form of contract, commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Contribute to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with the Group's financial controls, reporting as required including escalating details of planned over/under spending as appropriate. Co-ordinate on site activity any associated works leading from Enforcement notices received in relation to HHSRS or other statutory nuisance, working closely with Local Authorities and customers to minimize the risk identified, ensuring rectification of the issue within agreed timescale, reducing the risk of legislative, financial and reputational risk to the Group. Work alongside legal professionals in the preparation of evidence to be presented in court. Maintain accurate Asset Management records, including details of component replacement works, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage Asset Management stakeholder and customer enquiries effectively, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, Asset Management colleagues, third-party suppliers and residents, providing advice and support and building constructive working relationships to effectively deliver the Group's Asset Management Strategy. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Contribute to the continuous improvement of processes and procedures. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Person specification Essential Extensive experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of property related legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act and Environmental Health Act Experience of successfully undertaking site visits including post inspections and identification of building defects. Thorough understanding of project management methodologies. Effective contract management skills including managing service and maintenance contracts. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. Customer focused with excellent written and verbal communication skills. Excellent team player who can work flexibly to meet business requirements. Ability to use Microsoft Office. Desirable Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building Relevant health and safety qualification e.g. NEBOSH General, or equivalent. Relevant professional qualification. If you would be interested in this role please apply, or get in touch! (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Mar 20, 2024
Full time
Job Title : Project Surveyor (North) Contract Type : Permanent Salary : £ 37,127.71 (£40,931.34 is achieved after 12 months successful performance in the role) Working Hours : Full Time 35 hours per week Working Pattern : Monday - Friday Location : Hybrid, Manchester Our Client has a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and they need the best people on board to help. Working with them you'll enjoy: Competitive pay & generous pension. 28 days holidays plus bank holidays. Flexible working options available. Investment in your learning, personal development and technology. A wide range of benefits. The difference you will make as a Project Surveyor: In this role you will support Planned Works team to ensure all maintenance, servicing and repair, including Home Ownership), Care and Support and the Retirement Living Programme (RLIP), are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Disrepair Team in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you They are looking for someone with extensive experience in the building industry, ideally working within a customer focused housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Role profile Role requires you to: Accountabilities or "What You Have to Do" Develop the programme of works for all planned maintenance, servicing, repair work for a designated number of residential properties, supporting the Contracts Manager to identify the external contractors required to effectively complete required projects. Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Manage project delivery for planned investment works, cyclical maintenance work for Group residential properties, acting as project surveyor to ensure quality and compliance standards and customer expectations are met, including on-site inspections during the progress of the works. Undertake pre and post contract validation surveys and ensure relevant details are accurately recorded, and maintenance records kept up to date. Undertake Disrepair & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structurally, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Undertake contract management in accordance with the appropriate form of contract, commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Contribute to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with the Group's financial controls, reporting as required including escalating details of planned over/under spending as appropriate. Co-ordinate on site activity any associated works leading from Enforcement notices received in relation to HHSRS or other statutory nuisance, working closely with Local Authorities and customers to minimize the risk identified, ensuring rectification of the issue within agreed timescale, reducing the risk of legislative, financial and reputational risk to the Group. Work alongside legal professionals in the preparation of evidence to be presented in court. Maintain accurate Asset Management records, including details of component replacement works, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage Asset Management stakeholder and customer enquiries effectively, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, Asset Management colleagues, third-party suppliers and residents, providing advice and support and building constructive working relationships to effectively deliver the Group's Asset Management Strategy. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Contribute to the continuous improvement of processes and procedures. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Person specification Essential Extensive experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of property related legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act and Environmental Health Act Experience of successfully undertaking site visits including post inspections and identification of building defects. Thorough understanding of project management methodologies. Effective contract management skills including managing service and maintenance contracts. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. Customer focused with excellent written and verbal communication skills. Excellent team player who can work flexibly to meet business requirements. Ability to use Microsoft Office. Desirable Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building Relevant health and safety qualification e.g. NEBOSH General, or equivalent. Relevant professional qualification. If you would be interested in this role please apply, or get in touch! (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
My client a well-respected Property Company in Oxfordshire is looking for an Account Manager to join their highly successful and growing team. The successful Account Manager will be offered: An attractive basic salary of £25,000 £35,000 depending on experience OTE £50,000 - £60,000 As an Account Manager, your role will involve but not be limited to: Responsible for successfully targeting, engaging, and bringing onboard new prospects as well as managing and growing existing accounts in the region. Work successfully with our internal team to meet the needs of both the business and our clients to maximise client engagement and enhance the customer experience Forecast and track key metrics and undertake regular reporting both internally and externally Manage and coordinate efficient onboarding processes with the provider; both externally and internally Active monitoring of the cost efficiency and overall performance of the various providers Identify and build strategic relationships with customers directly to aid in pipeline generation Maintain a high level of contact with customers, prospects and introducers To be considered for the Account Manager you must have: Proven experience as an Account Manager, or equivalent role Strong verbal and written communication skills with excellent listening and organisational abilities Proven ability to manage multiple client projects whist maintaining a sharp attention to detail Experience with Account Management Software is desirable but not essential Experience within the property industry would be desirable but not essential Due to the high amounts of applications if you have not been contacted within 7 days, please consider your application unsuccessful. This job has been posted by GCB Agency Recruitment Ltd which is acting as the Employment Agency in relation to this vacancy, working on behalf of their client, who is confidential at this stage.
Mar 18, 2024
Full time
My client a well-respected Property Company in Oxfordshire is looking for an Account Manager to join their highly successful and growing team. The successful Account Manager will be offered: An attractive basic salary of £25,000 £35,000 depending on experience OTE £50,000 - £60,000 As an Account Manager, your role will involve but not be limited to: Responsible for successfully targeting, engaging, and bringing onboard new prospects as well as managing and growing existing accounts in the region. Work successfully with our internal team to meet the needs of both the business and our clients to maximise client engagement and enhance the customer experience Forecast and track key metrics and undertake regular reporting both internally and externally Manage and coordinate efficient onboarding processes with the provider; both externally and internally Active monitoring of the cost efficiency and overall performance of the various providers Identify and build strategic relationships with customers directly to aid in pipeline generation Maintain a high level of contact with customers, prospects and introducers To be considered for the Account Manager you must have: Proven experience as an Account Manager, or equivalent role Strong verbal and written communication skills with excellent listening and organisational abilities Proven ability to manage multiple client projects whist maintaining a sharp attention to detail Experience with Account Management Software is desirable but not essential Experience within the property industry would be desirable but not essential Due to the high amounts of applications if you have not been contacted within 7 days, please consider your application unsuccessful. This job has been posted by GCB Agency Recruitment Ltd which is acting as the Employment Agency in relation to this vacancy, working on behalf of their client, who is confidential at this stage.
Account Manager City of London, EC3 £28K Basic - £45K OTE An exciting opportunity for an ambitious Account Manager , to join a successful, fast growing and progressive company with excellent scope for future progression, in a vibrant City location. Working from a fun, buzzy office by Liverpool Street Station a great opportunity has arisen to work for an online estate agent that is currently changing the way people sell homes. The business is expanding and requires an Account Manager to join the team. This is a full time position based in the office for someone who is looking to work for a fast growing, progressive company with big ambitions and plenty of room for future progression. Key Responsibilities Responsible for introducing yourself to new sellers as the Business instructs their property and puts them onto the market for sale Managing a portfolio of properties Using data to give the best advice to help sell the property Speaking to sellers on a weekly basis keeping them updated on the performance of their property and updates on the property market in their area Looking at different options to help speed up the sale of a property such as rearranging photos, reducing prices, upselling property boost products Referring sellers to additional services to help their property sale or search Ideal Candidate: Previous experience in valuing property (ideally 1 year) and estate agency (3 years) Organised and efficient Personable with strong rapport-building skills and a flair for sales Strong telephone manner and comfortable using phones as prime mode of communication Excellent grammar for email correspondence Someone who is striving to improve themselves and progress within an expanding business MS Office proficient, mainly Outlook Able to pick up new systems quickly Benefits: Gym membership (once probation passed) Working hours 9.00-18.00 Monday-Friday (early Friday finish), occasional weekend day 10.00-16.00 Recently renovated offices located next to the Gherkin Fun social team Contact Details: If you are interested in this role as aN ACCOUNT MANAGER please send your CV to (url removed) or call me on (phone number removed) . Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Mar 18, 2024
Full time
Account Manager City of London, EC3 £28K Basic - £45K OTE An exciting opportunity for an ambitious Account Manager , to join a successful, fast growing and progressive company with excellent scope for future progression, in a vibrant City location. Working from a fun, buzzy office by Liverpool Street Station a great opportunity has arisen to work for an online estate agent that is currently changing the way people sell homes. The business is expanding and requires an Account Manager to join the team. This is a full time position based in the office for someone who is looking to work for a fast growing, progressive company with big ambitions and plenty of room for future progression. Key Responsibilities Responsible for introducing yourself to new sellers as the Business instructs their property and puts them onto the market for sale Managing a portfolio of properties Using data to give the best advice to help sell the property Speaking to sellers on a weekly basis keeping them updated on the performance of their property and updates on the property market in their area Looking at different options to help speed up the sale of a property such as rearranging photos, reducing prices, upselling property boost products Referring sellers to additional services to help their property sale or search Ideal Candidate: Previous experience in valuing property (ideally 1 year) and estate agency (3 years) Organised and efficient Personable with strong rapport-building skills and a flair for sales Strong telephone manner and comfortable using phones as prime mode of communication Excellent grammar for email correspondence Someone who is striving to improve themselves and progress within an expanding business MS Office proficient, mainly Outlook Able to pick up new systems quickly Benefits: Gym membership (once probation passed) Working hours 9.00-18.00 Monday-Friday (early Friday finish), occasional weekend day 10.00-16.00 Recently renovated offices located next to the Gherkin Fun social team Contact Details: If you are interested in this role as aN ACCOUNT MANAGER please send your CV to (url removed) or call me on (phone number removed) . Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Supported Housing And Temporary Accommodation Officer Brent To provide a comprehensive housing management service to the Supported Housing and Temporary Accommodation portfolio, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high quality customer service is provided at all times. To collaborate with adult social care team, care providers, property services, and housing needs team in providing a robust and effective service to Supported Housing and Temporary Accommodation residents, including supporting clients in extra care housing. Manage case work effectively to ensure residents living in this portfolio are able to sustain their tenancy. Accountabilities and Responsibilities: Provide an effective housing management service to supported housing and temporary accommodation clients, including extra care clients, working with multi-agency partners and within the relevant legal and regulatory frameworks. Provide on site support for all housing management issues for key sites including Knowles House. Complete quarterly property inspections with handy person or as directed by line manager,ensuring recorded defects are rectified within agreed time scales. Address any issues such as ASB or neighbour disputes using established policies and processes within Brent Housing Management and liaise with supporting team such as legal where necessary.
Mar 16, 2024
Seasonal
Supported Housing And Temporary Accommodation Officer Brent To provide a comprehensive housing management service to the Supported Housing and Temporary Accommodation portfolio, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high quality customer service is provided at all times. To collaborate with adult social care team, care providers, property services, and housing needs team in providing a robust and effective service to Supported Housing and Temporary Accommodation residents, including supporting clients in extra care housing. Manage case work effectively to ensure residents living in this portfolio are able to sustain their tenancy. Accountabilities and Responsibilities: Provide an effective housing management service to supported housing and temporary accommodation clients, including extra care clients, working with multi-agency partners and within the relevant legal and regulatory frameworks. Provide on site support for all housing management issues for key sites including Knowles House. Complete quarterly property inspections with handy person or as directed by line manager,ensuring recorded defects are rectified within agreed time scales. Address any issues such as ASB or neighbour disputes using established policies and processes within Brent Housing Management and liaise with supporting team such as legal where necessary.
Area: East London Company Type: Nationwide Multi Branch Agency Managing people remotely, as you cannot be in multiple places at the same time. Working well with others to create a team spirit and an enjoyable working environment. Delivering outstanding customer service by exceeding customer expectations. Following company standards and procedures. Embracing responsibility and accountability. Demonstrating professionalism, honesty and integrity. Demonstrating effective decision making and problem solving skills. Demonstrating an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other. Possesses high standards of delivery, and KPI driven. Being an effective influencer of teams and ability to synergise with other key stakeholders Requirements You will be working alongside the Area Director(s) and reporting directly to the Property Management Director (PMD), you will be responsible for your own team of Property Management Managers and overseeing compliance. You will ensure the business is risk-averse and follows the highest compliance standards for all regulatory bodies. You will be a confident, influential, and diplomatic leader with an inherent sense of positivity and drive, and will possess significant experience in Property Management. You will have a clear understanding of current Lettings legislation. You will drive the performance, personal development and day to day management of your team. You will be an excellent communicator both verbally and written. You will be articulate, pragmatic, analytical and solutions-focused, with exceptional drive and enthusiasm. A high performer who is KPI driven an excellent recruiter and developer of people. Benefits 40,000 to 55,000 basic salary, dependant on experience Additional 15,000 performance-related pay 55,000 to 70,000 on-target earnings A company car on your first day, or a monthly car allowance Dedicated training and coaching to support your ongoing development 8:30am-6:30pm working hours (Monday to Friday) Disclaimer Due to the volume of applications, we receive, if Capital London Recruitment Ltd has not contacted you within a few days of your application then please assume you have not been successful on this occasion. Please note that by applying for this job vacancy you accept Capital London Recruitment Ltd Privacy and GDPR Policy. This can be found at our website and therefore give us consent to contact you. Please note that upon applying for the role you give us permission to forward on your cv to the client. Your cv will not be sent directly if the client is noted as one of your previous or current employer(s).
Mar 15, 2024
Full time
Area: East London Company Type: Nationwide Multi Branch Agency Managing people remotely, as you cannot be in multiple places at the same time. Working well with others to create a team spirit and an enjoyable working environment. Delivering outstanding customer service by exceeding customer expectations. Following company standards and procedures. Embracing responsibility and accountability. Demonstrating professionalism, honesty and integrity. Demonstrating effective decision making and problem solving skills. Demonstrating an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other. Possesses high standards of delivery, and KPI driven. Being an effective influencer of teams and ability to synergise with other key stakeholders Requirements You will be working alongside the Area Director(s) and reporting directly to the Property Management Director (PMD), you will be responsible for your own team of Property Management Managers and overseeing compliance. You will ensure the business is risk-averse and follows the highest compliance standards for all regulatory bodies. You will be a confident, influential, and diplomatic leader with an inherent sense of positivity and drive, and will possess significant experience in Property Management. You will have a clear understanding of current Lettings legislation. You will drive the performance, personal development and day to day management of your team. You will be an excellent communicator both verbally and written. You will be articulate, pragmatic, analytical and solutions-focused, with exceptional drive and enthusiasm. A high performer who is KPI driven an excellent recruiter and developer of people. Benefits 40,000 to 55,000 basic salary, dependant on experience Additional 15,000 performance-related pay 55,000 to 70,000 on-target earnings A company car on your first day, or a monthly car allowance Dedicated training and coaching to support your ongoing development 8:30am-6:30pm working hours (Monday to Friday) Disclaimer Due to the volume of applications, we receive, if Capital London Recruitment Ltd has not contacted you within a few days of your application then please assume you have not been successful on this occasion. Please note that by applying for this job vacancy you accept Capital London Recruitment Ltd Privacy and GDPR Policy. This can be found at our website and therefore give us consent to contact you. Please note that upon applying for the role you give us permission to forward on your cv to the client. Your cv will not be sent directly if the client is noted as one of your previous or current employer(s).
Are you a seasoned Account Manager seeking a fresh challenge? Do you possess expertise in overseeing a sizeable FM contract? An outstanding opportunity has emerged to join an established FM Service Provider operating across a London-based portfolio! Our client seeks an accomplished Account Manager to oversee a flagship contract based in the City of London. The contract holds a large value. The ideal candidate will boast a proven track record of collaborating closely with Property Management Companies and will bring prior experience as an FM Account/Contract Manager to the role. In exchange, the company offers a competitive salary and package, additional training, and the chance to work for a company recognised as a market leader in its sector! Responsibilities: Supervise all reports. Oversee the continuous development of staff, including conducting appraisals, managing disciplinary procedures, and conducting performance reviews. Manage staff absenteeism and handle disciplinary matters. Oversee the implementation of the company's quality procedures across the portfolio. Maintain daily client relationships. Provide technical support to the client, Contract Manager, and engineering team. Handle the recruitment of new staff. Plan and execute building shutdowns and complex client project works. Assist in supervising all maintenance staff on the contracts. Assume financial responsibility for the account Oversee ongoing work in progress (WIP). Ensure compliance with agreed key performance indicators (KPIs) and service level agreements (SLAs). Ensure all documentation is up to date on each contract and prepared for audits. Attend regular client meetings. Hours of Work & Salary: Up to 85,000 + Package Monday to Friday (40-hour week) 8am - 5pm City of London Requirements: Demonstrated track record in managing commercial building maintenance. Experience in delivering services across a commercial portfolio. Strong verbal and written communication skills with staff and clients. Ability to manage and prioritise a demanding and diverse workload. Electrical or mechanical qualifications. Availability to attend client meetings as required. If you're ready for a new challenge, please apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 15, 2024
Full time
Are you a seasoned Account Manager seeking a fresh challenge? Do you possess expertise in overseeing a sizeable FM contract? An outstanding opportunity has emerged to join an established FM Service Provider operating across a London-based portfolio! Our client seeks an accomplished Account Manager to oversee a flagship contract based in the City of London. The contract holds a large value. The ideal candidate will boast a proven track record of collaborating closely with Property Management Companies and will bring prior experience as an FM Account/Contract Manager to the role. In exchange, the company offers a competitive salary and package, additional training, and the chance to work for a company recognised as a market leader in its sector! Responsibilities: Supervise all reports. Oversee the continuous development of staff, including conducting appraisals, managing disciplinary procedures, and conducting performance reviews. Manage staff absenteeism and handle disciplinary matters. Oversee the implementation of the company's quality procedures across the portfolio. Maintain daily client relationships. Provide technical support to the client, Contract Manager, and engineering team. Handle the recruitment of new staff. Plan and execute building shutdowns and complex client project works. Assist in supervising all maintenance staff on the contracts. Assume financial responsibility for the account Oversee ongoing work in progress (WIP). Ensure compliance with agreed key performance indicators (KPIs) and service level agreements (SLAs). Ensure all documentation is up to date on each contract and prepared for audits. Attend regular client meetings. Hours of Work & Salary: Up to 85,000 + Package Monday to Friday (40-hour week) 8am - 5pm City of London Requirements: Demonstrated track record in managing commercial building maintenance. Experience in delivering services across a commercial portfolio. Strong verbal and written communication skills with staff and clients. Ability to manage and prioritise a demanding and diverse workload. Electrical or mechanical qualifications. Availability to attend client meetings as required. If you're ready for a new challenge, please apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Build Recruitment are delighted to be working with a leading Property and Facilities Management company to make the key appointment of Residential Facilities Manager in central London. Salary: £50k + benefits. Based in the heart of London, my client is responsible for managing some of the most impressive commercial, retail, and residential properties that the capital has to offer. Reporting to the Senior Facilities Manager, the Residential Facilities Manager will be directly responsible for the provision of facilities services to occupiers in their managed buildings. Working closely and taking direction from relevant Client FM Leads, the Residential Facilities Manager will take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives. The Residential Facilities Manager will also deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets Due to the technical nature of this role, it is expected that the Residential Facilities Manager will be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements. In return, my client is offering: £50k per annum. 25 days annual leave + bank holidays + 1 wellbeing day. Sector leading contributory pension scheme. 1 day per week working from home. Service Charge Management and Managing Agent experience is essential for this role. Due to the complex array of stakeholders, my client is looking for a well organised and thorough Residential Facilities Manager who possesses excellent communication skills and demonstrates a collaborative style of working. For more information, please contact Marcus May Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Mar 15, 2024
Full time
Build Recruitment are delighted to be working with a leading Property and Facilities Management company to make the key appointment of Residential Facilities Manager in central London. Salary: £50k + benefits. Based in the heart of London, my client is responsible for managing some of the most impressive commercial, retail, and residential properties that the capital has to offer. Reporting to the Senior Facilities Manager, the Residential Facilities Manager will be directly responsible for the provision of facilities services to occupiers in their managed buildings. Working closely and taking direction from relevant Client FM Leads, the Residential Facilities Manager will take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives. The Residential Facilities Manager will also deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets Due to the technical nature of this role, it is expected that the Residential Facilities Manager will be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements. In return, my client is offering: £50k per annum. 25 days annual leave + bank holidays + 1 wellbeing day. Sector leading contributory pension scheme. 1 day per week working from home. Service Charge Management and Managing Agent experience is essential for this role. Due to the complex array of stakeholders, my client is looking for a well organised and thorough Residential Facilities Manager who possesses excellent communication skills and demonstrates a collaborative style of working. For more information, please contact Marcus May Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Property Manager (Keyworker sector) 19.00 per hour 40hr week Monday to Friday 4 Month contract The candidate for this position will take on the responsibility of delivering excellent property management services within the Specialist Housing (Keyworker Sector), overseeing multi-occupancy and self-contained dwellings, and fulfilling landlord obligations within regulatory requirements. The focus will be on providing high-quality housing management support to residents and acting as the single point of contact when necessary. Key responsibilities/deliverables include participating in the allocation of rented accommodation, handling tenancy paperwork, collecting payments, and managing void units to ensure an efficient and effective property turnaround, minimizing rental loss. The candidate will serve as the primary point of contact for customers, resolving and investigating complaints and issues raised by residents and offering advice and guidance. Other responsibilities involve conducting and monitoring regular estate and property inspections, maintaining accurate records, and taking necessary actions to address any issues. The candidate will also monitor contractor performance, providing feedback to stakeholders regarding any performance deficiencies experienced from contractors. Encouraging good housekeeping and fire safety practices among occupants is emphasized, along with maintaining all relevant documentation to the required standards at both the organization and premises levels. The candidate is responsible for delivering a strong financial performance by maximizing group rental income through monitoring rent accounts and carrying out robust arrears management processes. Accountability includes maintaining full, clear, and accurate records for all customer contact, achieving tenancy management objectives and key performance indicators. The candidate is empowered to work closely with colleagues and contractors to ensure that appropriate services are provided to a high standard to all properties in the designated portfolio. Actively building relationships and working with stakeholders, both internal and external, to support residents is crucial. Representing the organization at meetings, hearings, and forums, as well as in court and eviction proceedings as appropriate, is part of the role. Additionally, they will assist the Area Manager with policies, procedures, and work practices updates to continually improve service delivery. How to Apply: Please submit your C.V and a cover letter detailing your relevant experience. Graham Rose is committed to equality in the workplace and is an equal opportunity employer. This vacancy is being advertised on behalf of Graham Rose Ltd who are operating as a recruitment business and agency
Mar 15, 2024
Contract
Property Manager (Keyworker sector) 19.00 per hour 40hr week Monday to Friday 4 Month contract The candidate for this position will take on the responsibility of delivering excellent property management services within the Specialist Housing (Keyworker Sector), overseeing multi-occupancy and self-contained dwellings, and fulfilling landlord obligations within regulatory requirements. The focus will be on providing high-quality housing management support to residents and acting as the single point of contact when necessary. Key responsibilities/deliverables include participating in the allocation of rented accommodation, handling tenancy paperwork, collecting payments, and managing void units to ensure an efficient and effective property turnaround, minimizing rental loss. The candidate will serve as the primary point of contact for customers, resolving and investigating complaints and issues raised by residents and offering advice and guidance. Other responsibilities involve conducting and monitoring regular estate and property inspections, maintaining accurate records, and taking necessary actions to address any issues. The candidate will also monitor contractor performance, providing feedback to stakeholders regarding any performance deficiencies experienced from contractors. Encouraging good housekeeping and fire safety practices among occupants is emphasized, along with maintaining all relevant documentation to the required standards at both the organization and premises levels. The candidate is responsible for delivering a strong financial performance by maximizing group rental income through monitoring rent accounts and carrying out robust arrears management processes. Accountability includes maintaining full, clear, and accurate records for all customer contact, achieving tenancy management objectives and key performance indicators. The candidate is empowered to work closely with colleagues and contractors to ensure that appropriate services are provided to a high standard to all properties in the designated portfolio. Actively building relationships and working with stakeholders, both internal and external, to support residents is crucial. Representing the organization at meetings, hearings, and forums, as well as in court and eviction proceedings as appropriate, is part of the role. Additionally, they will assist the Area Manager with policies, procedures, and work practices updates to continually improve service delivery. How to Apply: Please submit your C.V and a cover letter detailing your relevant experience. Graham Rose is committed to equality in the workplace and is an equal opportunity employer. This vacancy is being advertised on behalf of Graham Rose Ltd who are operating as a recruitment business and agency
Property Manager - Worcester - 24,000 - 28,000 (dependent on experience) I am working with an independent Estate Agency who are seeking a Property Manager to work with their busy & expanding Property Management department in Worcester The successful Property Manager does not have to have extensive experience, training will be given, you just need to keen to learn and be veryorganised and very customer service orientated. Key responsibilities: Manage incoming calls and questions from both Landlords and tenants Dealing with rent arrears Coordinate any property maintenance issues, working swiftly to solve any problems Process quotes from contractors and liaise with Landlords to confirm work orders Arrange detailed inventories to be completed and agreed Proactively coordinate renewals to ensure the property is let again swiftly Areas of accountability: Provide exceptional customer service at all times Deliver clear and concise communication both verbal and written Be proactive to solve issues as swift as possible Work to deadlines and compliance regulations A full driving licence required. If you feel you have the right skills, and would like to discuss this position further; then please apply and submit your CV. Alcea Consultancy are acting as an employment business/agency in relation to this vacancy. Candidates must be eligible to live and work in the UK.
Mar 15, 2024
Full time
Property Manager - Worcester - 24,000 - 28,000 (dependent on experience) I am working with an independent Estate Agency who are seeking a Property Manager to work with their busy & expanding Property Management department in Worcester The successful Property Manager does not have to have extensive experience, training will be given, you just need to keen to learn and be veryorganised and very customer service orientated. Key responsibilities: Manage incoming calls and questions from both Landlords and tenants Dealing with rent arrears Coordinate any property maintenance issues, working swiftly to solve any problems Process quotes from contractors and liaise with Landlords to confirm work orders Arrange detailed inventories to be completed and agreed Proactively coordinate renewals to ensure the property is let again swiftly Areas of accountability: Provide exceptional customer service at all times Deliver clear and concise communication both verbal and written Be proactive to solve issues as swift as possible Work to deadlines and compliance regulations A full driving licence required. If you feel you have the right skills, and would like to discuss this position further; then please apply and submit your CV. Alcea Consultancy are acting as an employment business/agency in relation to this vacancy. Candidates must be eligible to live and work in the UK.
Construction Recruitment
Office, Churchill Square, Brighton, UK
Company Info
Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services.
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Job Purpose
Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton
Hours:
Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs)
In addition to be available for client’s meetings during evenings and weekends
To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am-1pm)
Position summary
Key responsibilities for this role include but not are not limited to:
To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management.
To develop and maintain a culture of good public relations and customer care.
To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis.
To prepare and issue service charge budgets to quarterly deadlines.
To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders.
To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference.
To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines
To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate.
To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans.
To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management.
To read, understand and apply the requirements of leases pertaining to Residential & Mixed-Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors.
To administer S20 consultations in respect of qualifying major works.
To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects.
To draft and issue licences for alterations in consultation and at instruction of our clients customers
To actively promote referrals & cross-selling of services within PS&B.
To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business.
To liaise with the accounts department in respect of financial matters
To liaise with the insurance department in respect of insurance matters.
To attend meetings of lessees, AGMs, and Resident Association meetings.
To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment
To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator.
Candidate Requirements:
Good level of experience and understanding of managing residential and mixed-use property and estate management.
Committed to providing a high standard of customer care with excellent customer facing skills
Be a team player.
A sound knowledge of various building construction forms and techniques for their repair and maintenance.
An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA).
Good public relation and communication skills, orally and written, good telephone manner.
Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc.
Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc.
An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance.
Qualifications:
IRPM qualified or part qualified or prepared to take the IRPM examinations.
Nov 08, 2021
Permanent
Company Info
Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services.
.
Job Purpose
Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton
Hours:
Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs)
In addition to be available for client’s meetings during evenings and weekends
To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am-1pm)
Position summary
Key responsibilities for this role include but not are not limited to:
To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management.
To develop and maintain a culture of good public relations and customer care.
To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis.
To prepare and issue service charge budgets to quarterly deadlines.
To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders.
To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference.
To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines
To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate.
To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans.
To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management.
To read, understand and apply the requirements of leases pertaining to Residential & Mixed-Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors.
To administer S20 consultations in respect of qualifying major works.
To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects.
To draft and issue licences for alterations in consultation and at instruction of our clients customers
To actively promote referrals & cross-selling of services within PS&B.
To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business.
To liaise with the accounts department in respect of financial matters
To liaise with the insurance department in respect of insurance matters.
To attend meetings of lessees, AGMs, and Resident Association meetings.
To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment
To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator.
Candidate Requirements:
Good level of experience and understanding of managing residential and mixed-use property and estate management.
Committed to providing a high standard of customer care with excellent customer facing skills
Be a team player.
A sound knowledge of various building construction forms and techniques for their repair and maintenance.
An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA).
Good public relation and communication skills, orally and written, good telephone manner.
Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc.
Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc.
An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance.
Qualifications:
IRPM qualified or part qualified or prepared to take the IRPM examinations.
Company Info Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services. . Job Purpose Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton Hours: Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs) In addition to be available for client’s meetings during evenings and weekends To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am- 1pm) Position summary Key responsibilities for this role include but not are not limited to: To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management. To develop and maintain a culture of good public relations and customer care. To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis. To prepare and issue service charge budgets to quarterly deadlines. To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders. To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference. To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate. To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans. To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management. To read, understand and apply the requirements of leases pertaining to Residential & Mixed- Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors. To administer S20 consultations in respect of qualifying major works. To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects. To draft and issue licences for alterations in consultation and at instruction of our clients customers To actively promote referrals & cross-selling of services within PS&B. To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business. To liaise with the accounts department in respect of financial matters To liaise with the insurance department in respect of insurance matters. To attend meetings of lessees, AGMs, and Resident Association meetings. To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator. Candidate Requirements: Good level of experience and understanding of managing residential and mixed-use property and estate management. Committed to providing a high standard of customer care with excellent customer facing skills Be a team player. A sound knowledge of various building construction forms and techniques for their repair and maintenance. An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA). Good public relation and communication skills, orally and written, good telephone manner. Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc. Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc. An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance. Qualifications: o IRPM qualified or part qualified or prepared to take the IRPM examinations.
Oct 29, 2021
Permanent
Company Info Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services. . Job Purpose Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton Hours: Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs) In addition to be available for client’s meetings during evenings and weekends To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am- 1pm) Position summary Key responsibilities for this role include but not are not limited to: To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management. To develop and maintain a culture of good public relations and customer care. To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis. To prepare and issue service charge budgets to quarterly deadlines. To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders. To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference. To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate. To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans. To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management. To read, understand and apply the requirements of leases pertaining to Residential & Mixed- Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors. To administer S20 consultations in respect of qualifying major works. To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects. To draft and issue licences for alterations in consultation and at instruction of our clients customers To actively promote referrals & cross-selling of services within PS&B. To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business. To liaise with the accounts department in respect of financial matters To liaise with the insurance department in respect of insurance matters. To attend meetings of lessees, AGMs, and Resident Association meetings. To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator. Candidate Requirements: Good level of experience and understanding of managing residential and mixed-use property and estate management. Committed to providing a high standard of customer care with excellent customer facing skills Be a team player. A sound knowledge of various building construction forms and techniques for their repair and maintenance. An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA). Good public relation and communication skills, orally and written, good telephone manner. Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc. Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc. An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance. Qualifications: o IRPM qualified or part qualified or prepared to take the IRPM examinations.