We are recruiting for a Residential Block Manager. This is exciting as the role is working for one of Brighton's specialist leading residential managing agents. The properties they manage include some of the most recognisable buildings across Sussex and the Southeast. As members of the Association of Residential Managing Agents (ARMA), they offer services in accordance with the 'RICS Service Charge Residential Management Code'. As a Residential Block Property Manager, you will play a pivotal role in overseeing financial management and block operations and ensuring the smooth running of residential properties. Responsibilities include budgeting, client interaction, maintenance oversight, and adherence to legal compliance. You will have a strong educational background, relevant qualifications, and experience in property management. If you are a proactive problem-solver with excellent communication skills and a drive for success, we want to hear from you! Benefits include flexible working opportunities, generous annual leave, ongoing training and development, recognition schemes, and a range of employee perks. Don't miss this opportunity to advance your career in property management while enjoying a supportive work environment! Responsibilities as a Residential Block Property Manager Financial Management: Assist in preparing, reviewing, and implementing annual budgets for each block. Generate purchase orders and authorize payment of invoices for service charge-related works. Prepare regular reports on key management and financial aspects for Directors, Freeholders, and Board Members. Monitor billing and consumption levels of utilities, liaising with providers. Handle outstanding debts after routine credit control procedures. Block Management: Serve as the primary contact for general block management matters, interacting with clients, leaseholders, resident associations, and service providers. Ensure comprehensive maintenance schedules are in place and reviewed annually. Conduct regular planned site visits and inspections to uphold standards, file inspection reports, and address identified actions. Manage reported maintenance issues promptly, communicating with affected parties. Maintain familiarity with head lease rules, regulations, and obligations, managing accordingly. Ensure valid and appropriate insurance cover for each block. Maintain statutory compliance records, update databases, provide client reports, and manage asset registers. Attend board meetings, AGMs, and formal events as required, potentially in the evenings. Ensure adherence to H&S legislation, policies, and recommendations. Maintain and act on Fire Risk Assessments and H&S reports. A full, clean driving licence requires along with possession of IRPM Foundation, AIRPM, or higher qualifications, or willingness to pursue them. This client is happy to train and develop good employees. You must have the ability to prioritize workload and work under pressure, have excellent numeracy and communication skills (written and verbal) and be a strong problem-solver with analytical skills. This role is office based but there are flexible working opportunities. You get 25 days annual leave with an additional day during the week of your birthday. There is an employee recognition and reward scheme as well as other employees benefits and get to attend fun events! For more information about this Residential Block Property Manager role, please contact Katie at Clearline Recruitment.
Apr 18, 2024
Full time
We are recruiting for a Residential Block Manager. This is exciting as the role is working for one of Brighton's specialist leading residential managing agents. The properties they manage include some of the most recognisable buildings across Sussex and the Southeast. As members of the Association of Residential Managing Agents (ARMA), they offer services in accordance with the 'RICS Service Charge Residential Management Code'. As a Residential Block Property Manager, you will play a pivotal role in overseeing financial management and block operations and ensuring the smooth running of residential properties. Responsibilities include budgeting, client interaction, maintenance oversight, and adherence to legal compliance. You will have a strong educational background, relevant qualifications, and experience in property management. If you are a proactive problem-solver with excellent communication skills and a drive for success, we want to hear from you! Benefits include flexible working opportunities, generous annual leave, ongoing training and development, recognition schemes, and a range of employee perks. Don't miss this opportunity to advance your career in property management while enjoying a supportive work environment! Responsibilities as a Residential Block Property Manager Financial Management: Assist in preparing, reviewing, and implementing annual budgets for each block. Generate purchase orders and authorize payment of invoices for service charge-related works. Prepare regular reports on key management and financial aspects for Directors, Freeholders, and Board Members. Monitor billing and consumption levels of utilities, liaising with providers. Handle outstanding debts after routine credit control procedures. Block Management: Serve as the primary contact for general block management matters, interacting with clients, leaseholders, resident associations, and service providers. Ensure comprehensive maintenance schedules are in place and reviewed annually. Conduct regular planned site visits and inspections to uphold standards, file inspection reports, and address identified actions. Manage reported maintenance issues promptly, communicating with affected parties. Maintain familiarity with head lease rules, regulations, and obligations, managing accordingly. Ensure valid and appropriate insurance cover for each block. Maintain statutory compliance records, update databases, provide client reports, and manage asset registers. Attend board meetings, AGMs, and formal events as required, potentially in the evenings. Ensure adherence to H&S legislation, policies, and recommendations. Maintain and act on Fire Risk Assessments and H&S reports. A full, clean driving licence requires along with possession of IRPM Foundation, AIRPM, or higher qualifications, or willingness to pursue them. This client is happy to train and develop good employees. You must have the ability to prioritize workload and work under pressure, have excellent numeracy and communication skills (written and verbal) and be a strong problem-solver with analytical skills. This role is office based but there are flexible working opportunities. You get 25 days annual leave with an additional day during the week of your birthday. There is an employee recognition and reward scheme as well as other employees benefits and get to attend fun events! For more information about this Residential Block Property Manager role, please contact Katie at Clearline Recruitment.
Construction Recruitment
Office, Churchill Square, Brighton, UK
Company Info
Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services.
.
Job Purpose
Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton
Hours:
Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs)
In addition to be available for client’s meetings during evenings and weekends
To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am-1pm)
Position summary
Key responsibilities for this role include but not are not limited to:
To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management.
To develop and maintain a culture of good public relations and customer care.
To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis.
To prepare and issue service charge budgets to quarterly deadlines.
To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders.
To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference.
To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines
To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate.
To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans.
To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management.
To read, understand and apply the requirements of leases pertaining to Residential & Mixed-Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors.
To administer S20 consultations in respect of qualifying major works.
To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects.
To draft and issue licences for alterations in consultation and at instruction of our clients customers
To actively promote referrals & cross-selling of services within PS&B.
To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business.
To liaise with the accounts department in respect of financial matters
To liaise with the insurance department in respect of insurance matters.
To attend meetings of lessees, AGMs, and Resident Association meetings.
To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment
To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator.
Candidate Requirements:
Good level of experience and understanding of managing residential and mixed-use property and estate management.
Committed to providing a high standard of customer care with excellent customer facing skills
Be a team player.
A sound knowledge of various building construction forms and techniques for their repair and maintenance.
An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA).
Good public relation and communication skills, orally and written, good telephone manner.
Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc.
Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc.
An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance.
Qualifications:
IRPM qualified or part qualified or prepared to take the IRPM examinations.
Nov 08, 2021
Permanent
Company Info
Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services.
.
Job Purpose
Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton
Hours:
Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs)
In addition to be available for client’s meetings during evenings and weekends
To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am-1pm)
Position summary
Key responsibilities for this role include but not are not limited to:
To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management.
To develop and maintain a culture of good public relations and customer care.
To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis.
To prepare and issue service charge budgets to quarterly deadlines.
To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders.
To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference.
To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines
To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate.
To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans.
To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management.
To read, understand and apply the requirements of leases pertaining to Residential & Mixed-Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors.
To administer S20 consultations in respect of qualifying major works.
To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects.
To draft and issue licences for alterations in consultation and at instruction of our clients customers
To actively promote referrals & cross-selling of services within PS&B.
To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business.
To liaise with the accounts department in respect of financial matters
To liaise with the insurance department in respect of insurance matters.
To attend meetings of lessees, AGMs, and Resident Association meetings.
To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment
To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator.
Candidate Requirements:
Good level of experience and understanding of managing residential and mixed-use property and estate management.
Committed to providing a high standard of customer care with excellent customer facing skills
Be a team player.
A sound knowledge of various building construction forms and techniques for their repair and maintenance.
An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA).
Good public relation and communication skills, orally and written, good telephone manner.
Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc.
Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc.
An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance.
Qualifications:
IRPM qualified or part qualified or prepared to take the IRPM examinations.
Company Info
Our clients are a long-established Brighton property firm with a respected and revered Professional Services Department that provides accurate and detailed valuation advice their customers. All surveyors are RICS registered, with expertise in property law and excellent knowledge of the county of Sussex and surrounding area.
Job Purpose
Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton
Hours:
Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs)
In addition to be available for client’s meetings during evenings and weekends
To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am-1pm)
Position summary
Key responsibilities for this role include but not are not limited to:
To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management.
To develop and maintain a culture of good public relations and customer care.
To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis.
To prepare and issue service charge budgets to quarterly deadlines.
To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders.
To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference.
To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines
To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate.
To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans.
To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management.
To read, understand and apply the requirements of leases pertaining to Residential & Mixed-Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors.
To administer S20 consultations in respect of qualifying major works.
To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects.
To draft and issue licences for alterations in consultation and at instruction of our clients customers
To actively promote referrals & cross-selling of services within PS&B.
To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business.
To liaise with the accounts department in respect of financial matters
To liaise with the insurance department in respect of insurance matters.
To attend meetings of lessees, AGMs, and Resident Association meetings.
To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment
To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator.
Candidate Requirements:
Good level of experience and understanding of managing residential and mixed-use property and estate management.
Committed to providing a high standard of customer care with excellent customer facing skills
Be a team player.
A sound knowledge of various building construction forms and techniques for their repair and maintenance.
An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA).
Good public relation and communication skills, orally and written, good telephone manner.
Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc.
Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc.
An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance.
Qualifications:
IRPM qualified or part qualified or prepared to take the IRPM examinations.
Nov 08, 2021
Permanent
Company Info
Our clients are a long-established Brighton property firm with a respected and revered Professional Services Department that provides accurate and detailed valuation advice their customers. All surveyors are RICS registered, with expertise in property law and excellent knowledge of the county of Sussex and surrounding area.
Job Purpose
Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton
Hours:
Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs)
In addition to be available for client’s meetings during evenings and weekends
To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am-1pm)
Position summary
Key responsibilities for this role include but not are not limited to:
To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management.
To develop and maintain a culture of good public relations and customer care.
To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis.
To prepare and issue service charge budgets to quarterly deadlines.
To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders.
To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference.
To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines
To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate.
To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans.
To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management.
To read, understand and apply the requirements of leases pertaining to Residential & Mixed-Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors.
To administer S20 consultations in respect of qualifying major works.
To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects.
To draft and issue licences for alterations in consultation and at instruction of our clients customers
To actively promote referrals & cross-selling of services within PS&B.
To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business.
To liaise with the accounts department in respect of financial matters
To liaise with the insurance department in respect of insurance matters.
To attend meetings of lessees, AGMs, and Resident Association meetings.
To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment
To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator.
Candidate Requirements:
Good level of experience and understanding of managing residential and mixed-use property and estate management.
Committed to providing a high standard of customer care with excellent customer facing skills
Be a team player.
A sound knowledge of various building construction forms and techniques for their repair and maintenance.
An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA).
Good public relation and communication skills, orally and written, good telephone manner.
Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc.
Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc.
An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance.
Qualifications:
IRPM qualified or part qualified or prepared to take the IRPM examinations.
Company Info Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services. . Job Purpose Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton Hours: Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs) In addition to be available for client’s meetings during evenings and weekends To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am- 1pm) Position summary Key responsibilities for this role include but not are not limited to: To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management. To develop and maintain a culture of good public relations and customer care. To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis. To prepare and issue service charge budgets to quarterly deadlines. To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders. To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference. To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate. To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans. To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management. To read, understand and apply the requirements of leases pertaining to Residential & Mixed- Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors. To administer S20 consultations in respect of qualifying major works. To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects. To draft and issue licences for alterations in consultation and at instruction of our clients customers To actively promote referrals & cross-selling of services within PS&B. To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business. To liaise with the accounts department in respect of financial matters To liaise with the insurance department in respect of insurance matters. To attend meetings of lessees, AGMs, and Resident Association meetings. To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator. Candidate Requirements: Good level of experience and understanding of managing residential and mixed-use property and estate management. Committed to providing a high standard of customer care with excellent customer facing skills Be a team player. A sound knowledge of various building construction forms and techniques for their repair and maintenance. An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA). Good public relation and communication skills, orally and written, good telephone manner. Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc. Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc. An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance. Qualifications: o IRPM qualified or part qualified or prepared to take the IRPM examinations.
Oct 29, 2021
Permanent
Company Info Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services. . Job Purpose Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton Hours: Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs) In addition to be available for client’s meetings during evenings and weekends To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am- 1pm) Position summary Key responsibilities for this role include but not are not limited to: To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management. To develop and maintain a culture of good public relations and customer care. To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis. To prepare and issue service charge budgets to quarterly deadlines. To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders. To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference. To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate. To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans. To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management. To read, understand and apply the requirements of leases pertaining to Residential & Mixed- Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors. To administer S20 consultations in respect of qualifying major works. To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects. To draft and issue licences for alterations in consultation and at instruction of our clients customers To actively promote referrals & cross-selling of services within PS&B. To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business. To liaise with the accounts department in respect of financial matters To liaise with the insurance department in respect of insurance matters. To attend meetings of lessees, AGMs, and Resident Association meetings. To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator. Candidate Requirements: Good level of experience and understanding of managing residential and mixed-use property and estate management. Committed to providing a high standard of customer care with excellent customer facing skills Be a team player. A sound knowledge of various building construction forms and techniques for their repair and maintenance. An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA). Good public relation and communication skills, orally and written, good telephone manner. Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc. Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc. An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance. Qualifications: o IRPM qualified or part qualified or prepared to take the IRPM examinations.